Hyatt Reviews

Updated July 6, 2015
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98 Employee Reviews

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  1. impersonal

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hostess in Denver, CO
    Former Employee - Hostess in Denver, CO

    I worked at Hyatt part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    great metropolitan areas to work in

    Cons

    distracted and unreachable management. High expectations with impersonal, inadequate training.

    Advice to Management

    invest in your associates and empower them to make business decisions instead of unsuccessful micro management


  2. Helpful (1)

    A company to grow with- if you know the right people and don't want to have work life balance.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in San Antonio, TX
    Current Employee - Sales Manager in San Antonio, TX

    I have been working at Hyatt full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Lots of training and opportunity to grow, if you are willing to move or know the right people. Good medical and hyatt rewards- free night stays at other properties.

    Cons

    Little to no work life balance, and pay is generally low, depending on the property you are at.


  3. Good company, but some jobs aren't worth it. Very high turnover rate.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Office Agent in Santa Ana Pueblo, NM
    Current Employee - Front Office Agent in Santa Ana Pueblo, NM

    I have been working at Hyatt full-time (Less than a year)

    Pros

    Great benefits, friendly company atmosphere, ethical business practices.

    Cons

    Requires you to be extremely flexible for schedules which come on a weekly basis and never provide consistent shift hours, full time employees become party time when slow, and are understaffed when busy which causes job to be very stressful! Management is hostile towards staff and likes to belittle members with names like "dumb and dumber" or sexual and or racial slurs I wont write here. Management also likes to constantly threat firing in order to motivate employees.

    Advice to Management

    Follow corporate guidelines toward training and use slow time to cross train associates as well as give associates more consistent shifts/ days off. Management needs to take some of their great customer service skills and apply it to managing employees to stop the high turnover rate.


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  5. Your experience depends on your manager - At my property there were task masters, not leaders!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Gallery Host in Raleigh, NC
    Former Employee - Gallery Host in Raleigh, NC

    I worked at Hyatt full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great opportunity to connect with people and serve them. Nice perk of staying at a hotel for only $39 + tax. Small property allows you to get to know your coworkers. Cheap employee meals if you need it.

    Cons

    Being Egotistical managers vs. leaders was a real problem. Speaking to adults like children and ignoring your requests for tools to do your job. Pay is terrible - $10/hr cannot pay your housing and other expenses and forget a car payment in Raleigh. They also seem to hire people who are in dire situation or lack education and have no where else to really go. Sad situation. Terrible excuse for managers!! Stay away.

    Advice to Management

    Train your managers how to lead and engage people. Get them into people development training. Just telling people what to do and not supporting them can really harm your business. At my property there was a lot of sabotage and giving away products unnecessarily because people felt disregarded and ignored.


  6. Helpful (1)

    Over worked and underpayed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cook in Atlanta, GA
    Current Employee - Cook in Atlanta, GA

    I have been working at Hyatt full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Has a family atmosphere at times. Great people to work with Small properties like resarts are fun to work at

    Cons

    Pay is subpar Some managers and not suited for the job at lot of mangers have a bad superiority complex Have to pay to park Big properties only care about there Customer Scores and dont recognize employees that wotk hard

    Advice to Management

    start actually valuing your employees


  7. Banquet Server

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Banquet Server in San Antonio, TX
    Current Employee - Banquet Server in San Antonio, TX

    I have been working at Hyatt full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great for young college kids who have a degree in Hospitality Management and don't care if the pay is low. There are good people there. Wide back hallways that make for good working areas. Good stewarding staff that supports our department. I believe the guests generally have a good experience with Hyatt. Our department manager is generally very cooperative about honoring day off requests. Our department head generally makes good decisions. It is a beautiful property.

    Cons

    The hotel is very stingy with employee hotel comps -- I have been able to get a comp room about one time out of ten tries for my trips over the past two and a half years. Even when there is space available, Hyatt often tries to grab an extra $120.00 or so per night. Extremely low pay for banquet servers -- compared to cities with a cost of living only 50% more like Chicago or Los Angeles, we make one-third of what they earn. The hotel keeps all the banquet tips (of the 22% service charge amounts) and lets misinformed meeting planners prohibit tip jars on banquet bars. Room Service and lobby bar employees are cheated out of tips with unfair tip-pool/wage formulas. Most employees work two or three jobs to maintain a reasonable quality of life because the pay is so low. Unlike some hotels, ours charges $1.50 for employee meals (the food is lousy to mediocre). Those of us who drive, pay $2.50 to $5.00 a day for parking -- some in our department can only afford to take the bus instead of affording a car. Roaches -- we have severe problems with roaches and back-of-the-house drains. Unlike most hotel banquet servers in the US, we have to haul and set-up various specialized banquet tables. About 50% of supervisors and managers, even upper managers, have very little on-the-job experience and/or lack common sense. Employees are often talked down to and are subject to many frivolous write-ups that are routinely rubber stamped by upper management when challenged. We are told by management that if employees discuss their dissatisfactions with their jobs among fellow staff members, that it may be considered "harassment."

    Advice to Management

    Stop stealing our tips. Pay us a decent wage. Hire more competent managers and supervisors.


  8. Extremely unorganized and unhelpful

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outlets Supervisor in Denver, CO
    Former Employee - Outlets Supervisor in Denver, CO

    I worked at Hyatt full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Overall Hyatt is a great company to work for and my 2 years prior to my experience at Grand Hyatt Denver were fantastic. - Great benefits, free room nights, ect. - Great room for career and personal growth - Free meals - Mostly friendly staff

    Cons

    - Unorganized - Almost no training - No coaching - Departments refuse to work together - Terrible employee morale - Long and odd hours - short turnarounds on shifts

    Advice to Management

    Ensure your new hires or transfers are provided the proper tools to perform the tasks they are assigned. You can't expect someone to just walk in and know it all.


  9. If you like politics.....

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Waiter, Bartender in Rochester, NY
    Current Employee - Waiter, Bartender in Rochester, NY

    I have been working at Hyatt full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Co-workers are cool and from diverse areas, free hotel rooms is a good benefit the Hyatt offers, Health insurance is good and low priced.

    Cons

    VERY political. The only people who get ahead are the brownnosers, regardless of competency. Very, very low wages and company tends to abuse you with scheduling - either too much or too little ( all full timers, for example, were only given 3 days or less during slow times in the hotel- they don't care whether you make a living or not)

    Advice to Management

    Be more appreciative of your lower hourly workers. We are the ones that make the Hyatt special in the eyes of the guests, not you.


  10. Gossip Frenzy. Horrible Management. Most Managers Quit within 6 months.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Gallery Host in Arizona City, AZ
    Former Employee - Gallery Host in Arizona City, AZ

    I worked at Hyatt full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Free Food, Drinks, and pay is slightly better than competition.

    Cons

    A Circus... You are responsible for doing everything. And I mean Everything.

    Advice to Management

    Do the right thing.


  11. Helpful (3)

    Overworked and underpaid.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Rooms Division Manager in San Diego, CA
    Former Employee - Rooms Division Manager in San Diego, CA

    I worked at Hyatt full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Hyatt hotels offer great travel benefits for employees. After one year of employment you are given 10 "comp nights" each year to use at just about and domestic Hyatt hotel pending availability.

    Cons

    I worked in a management position and worked an average of 70 hrs/week. There was a large emphasis on employee relations and satisfaction to a point where they were loaded with cash incentives to give great customer satisfaction. After three years of working in a few different hotels, my hours worked were only increasing and my quality of life decreasing. I then converted my annual salary into what I was making per average hour worked and found that I was making less than my lowest level employee and also well below CA minimum wage. That was the end.

    Advice to Management

    You do a great job of hiring smart and energetic professionals to your management team. You also do a great job of beating them down and burning them out. When you empower them with so many responsibilities, it is easy for them to notice how much they are putting in and how little they are getting in return. I explained to each one of my employees why they would not be getting a raise for the second consecutive year. The next week, our GM cruised in to work in a brand new company car. That was the last straw and I have never regretted leaving.



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