Hyatt

  www.hyatt.com
  www.hyatt.com

Hyatt Reviews

Updated December 11, 2014
Updated December 11, 2014
702 Reviews
3.8
702 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hyatt President and CEO Mark S. Hoplamazian
Mark S. Hoplamazian
230 Ratings

Review Highlights

Pros
  • Hyatt gives great benefits and really care about their employees (in 43 reviews)

  • The company tries hard to keep employees happy, and provides fairly good benefits (in 31 reviews)


Cons
  • Poor work life balance, it can bevery hard to make plans around your work schedule (in 30 reviews)

  • Extremely long hours hours for a handful of positions (in 51 reviews)

More Highlights

77 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Overworked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at Hyatt full-time (more than 5 years)

    Pros

    I was able to travel to great destinations with my job and build some great relationships.

    Cons

    Hyatt has a way of overworking their employees. In my time there, I rarely worked under 60 hours a week. In my last year, we were encourage to try to take lunch once a week and leave by 5:30 pm once a week. They did not encourage a good work/life balance.

    Advice to ManagementAdvice

    Even in rough economic times it is important to take care of your employees. The more burned out they are the more likely for higher turnover. Which leads to more poor performance and jobs taking longer to get accomplished.

    Doesn't Recommend
    No opinion of CEO
  2. 2 people found this helpful  

    Awesome benefits. Management was terrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bartender in Denver, CO
    Former Employee - Bartender in Denver, CO

    I worked at Hyatt full-time (more than an year)

    Pros

    12 free nights after a year of employment.

    Cons

    Unexperienced managers that were thrown into management positions with no experience at all.

    Advice to ManagementAdvice

    Listen to your employees.

    No opinion of CEO
  3.  

    Former Front Desk Agent employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent in Madison, WI
    Former Employee - Front Desk Agent in Madison, WI

    I worked at Hyatt full-time (more than an year)

    Pros

    Good pay
    Nice environment
    Sometimes relaxing atmosphere

    Cons

    Diamond guests are extremely rude
    They make you learn and work every aspect of the job ie cooking, room service, front desk, bartend, barrista, breakfast server etc

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Generally good,lots of mgmt turn over in my dept.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Banquet Steward in Denver, CO
    Current Employee - Banquet Steward in Denver, CO

    I have been working at Hyatt full-time (more than 3 years)

    Pros

    Great people to work with ,but,, better training needed to MAKE workers use their heads

    Cons

    lots of area to cover ,with lots of bnqt. spaces

    Advice to ManagementAdvice

    trust your people to do their jobs

    Recommends
    Neutral Outlook
  6. 1 person found this helpful  

    Ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Maintenavce in Orlando, FL
    Current Employee - Maintenavce in Orlando, FL

    I have been working at Hyatt

    Pros

    Benefits,money, not so much

    Cons

    Hard work dosent payed off.

    No opinion of CEO
  7.  

    My experience at Hyatt Place Johns Creek was average, I did not enjoy my employment there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Gallery Host in Duluth, GA
    Former Employee - Gallery Host in Duluth, GA

    I worked at Hyatt

    Pros

    I had the opportunity to meet and work along side of phenomenal people. The hours were convenient with school schedule.

    Cons

    Management was very politically motivated and bias in the literal sense. Hyatt Place Johns Creek was at times sophomoric.

    Advice to ManagementAdvice

    Please ensure that the work environment stays professional.

    Doesn't Recommend
  8. 1 person found this helpful  

    Frustrating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Restaurant Server in Hauppauge, NY
    Former Employee - Restaurant Server in Hauppauge, NY

    I worked at Hyatt

    Pros

    Not a hard job and the money is good

    Cons

    Management is horrible and often blames employees for their lack of leadership ability

    Doesn't Recommend
    No opinion of CEO
  9.  

    Ok for a starting point.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Baker in Incline Village, NV
    Current Employee - Baker in Incline Village, NV

    I have been working at Hyatt

    Pros

    The hour you work are consistent.

    Cons

    Very little opportunity for advancement.

    Advice to ManagementAdvice

    Give quarterly company updates to how well the company is doing.

    No opinion of CEO
  10.  

    Sad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Moore, OK
    Former Employee - Anonymous Employee in Moore, OK

    I worked at Hyatt

    Pros

    Great set of Payroll Agents at Shared Services level as well HRD's, Assistant HRDS and support staff at hotel level to work with. Great benefits.

    Cons

    Favoritism, nothing gets done. The Payroll Managers/Supervisors have nothing to do with the Payroll Agents except to mostly make them feel incompetent. When issues are given to Directors of the Shared Service facility or the HRD there nothing is ever done to resolve issues. Certain employees if favored are selected for advancement positions regardless if they should be in those positions or not. (Not angry that someone was selected over me because I was in a Supervisory position). I left there dissatisfied with the way Management and Directors ran the company. Things are falling apart in the Payroll Department and they just turn their backs and look away. Sad!

    Advice to ManagementAdvice

    Pay attention. The people in place of for your Management Team and Supervisor team in the Payroll Department aren't doing a job that you would be proud of. The department is falling apart and upper management needs to open an eye and see what is really happening.

    Doesn't Recommend
    No opinion of CEO
  11.  

    Learn and Have a plan to get out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at Hyatt

    Pros

    - If observant , you can learn a lot about the industry.
    - Cafeteria meal provided at no cost.
    - Full time opportunities and benefits (dental,medical etc)
    - Monthly they have a "show" for the GM where many of the departments give praise to an employee, but if it were not mandatory, it would never happen. That employee has a chance at getting some cash by participating in games.

    Cons

    -Micro-management, management feels pressure from corporate and it then becomes a negative and hostile environment. Takes away from the empowerment of pleasing the guests when so many are questioning every step or decision made.
    - The management can be catty and clique-ish and information sharing is more on fellow colleagues than professional matters that could lead to higher maritz scores and happier guests. It is common to overhear your name or a fellow coworkers in a negative way. Leads to a very unprofessional environment and frankly takes away the joy of the hospitality business.
    - Everyone, including senior management is constantly on edge, so that stress trickled down to the individual hotel level.

    As any hotel, your schedule is a typical 5 or 6 days a week, the more you move up within the company the more hours demanded.

    Advice to ManagementAdvice

    Learn to appreciate your guests, do not rely so heavily on the front desk to make all the effort for building rapport. Respect the staff,senior management bickers entirely too much about each other and frequent disregards others opinions.
    The brand that employees are suppose to represent would be better if management took the time to fix the problem and communication break down over quick fixes.

    Doesn't Recommend

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