Hyatt

  www.hyatt.com
  www.hyatt.com
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Hyatt Reviews

Updated August 8, 2014
Updated August 8, 2014
635 Reviews
3.8
635 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hyatt President and CEO Mark S. Hoplamazian
Mark S. Hoplamazian
202 Ratings

Review Highlights

Pros
  • Hyatt gives great benefits and really care about their employees (in 41 reviews)

  • The company tries hard to keep employees happy, and provides fairly good benefits (in 35 reviews)


Cons
  • Poor work life balance, it can bevery hard to make plans around your work schedule (in 29 reviews)

  • Extremely long hours hours for a handful of positions (in 48 reviews)

More Highlights

73 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Maintenavce  in  Orlando, FL
    Current Employee - Maintenavce in Orlando, FL

    I have been working at Hyatt

    Pros

    Benefits,money, not so much

    Cons

    Hard work dosent payed off.

    No opinion of CEO
  2.  

    My experience at Hyatt Place Johns Creek was average, I did not enjoy my employment there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Gallery Host  in  Duluth, GA
    Former Employee - Gallery Host in Duluth, GA

    I worked at Hyatt

    Pros

    I had the opportunity to meet and work along side of phenomenal people. The hours were convenient with school schedule.

    Cons

    Management was very politically motivated and bias in the literal sense. Hyatt Place Johns Creek was at times sophomoric.

    Advice to ManagementAdvice

    Please ensure that the work environment stays professional.

    Doesn't Recommend
  3. 1 person found this helpful  

    Frustrating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Restaurant Server  in  Hauppauge, NY
    Former Employee - Restaurant Server in Hauppauge, NY

    I worked at Hyatt

    Pros

    Not a hard job and the money is good

    Cons

    Management is horrible and often blames employees for their lack of leadership ability

    Doesn't Recommend
    No opinion of CEO
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  5.  

    Ok for a starting point.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Baker  in  Incline Village, NV
    Current Employee - Baker in Incline Village, NV

    I have been working at Hyatt

    Pros

    The hour you work are consistent.

    Cons

    Very little opportunity for advancement.

    Advice to ManagementAdvice

    Give quarterly company updates to how well the company is doing.

    No opinion of CEO
  6.  

    Sad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Moore, OK
    Former Employee - Anonymous Employee in Moore, OK

    I worked at Hyatt

    Pros

    Great set of Payroll Agents at Shared Services level as well HRD's, Assistant HRDS and support staff at hotel level to work with. Great benefits.

    Cons

    Favoritism, nothing gets done. The Payroll Managers/Supervisors have nothing to do with the Payroll Agents except to mostly make them feel incompetent. When issues are given to Directors of the Shared Service facility or the HRD there nothing is ever done to resolve issues. Certain employees if favored are selected for advancement positions regardless if they should be in those positions or not. (Not angry that someone was selected over me because I was in a Supervisory position). I left there dissatisfied with the way Management and Directors ran the company. Things are falling apart in the Payroll Department and they just turn their backs and look away. Sad!

    Advice to ManagementAdvice

    Pay attention. The people in place of for your Management Team and Supervisor team in the Payroll Department aren't doing a job that you would be proud of. The department is falling apart and upper management needs to open an eye and see what is really happening.

    Doesn't Recommend
    No opinion of CEO
  7.  

    Learn and Have a plan to get out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at Hyatt

    Pros

    - If observant , you can learn a lot about the industry.
    - Cafeteria meal provided at no cost.
    - Full time opportunities and benefits (dental,medical etc)
    - Monthly they have a "show" for the GM where many of the departments give praise to an employee, but if it were not mandatory, it would never happen. That employee has a chance at getting some cash by participating in games.

    Cons

    -Micro-management, management feels pressure from corporate and it then becomes a negative and hostile environment. Takes away from the empowerment of pleasing the guests when so many are questioning every step or decision made.
    - The management can be catty and clique-ish and information sharing is more on fellow colleagues than professional matters that could lead to higher maritz scores and happier guests. It is common to overhear your name or a fellow coworkers in a negative way. Leads to a very unprofessional environment and frankly takes away the joy of the hospitality business.
    - Everyone, including senior management is constantly on edge, so that stress trickled down to the individual hotel level.

    As any hotel, your schedule is a typical 5 or 6 days a week, the more you move up within the company the more hours demanded.

    Advice to ManagementAdvice

    Learn to appreciate your guests, do not rely so heavily on the front desk to make all the effort for building rapport. Respect the staff,senior management bickers entirely too much about each other and frequent disregards others opinions.
    The brand that employees are suppose to represent would be better if management took the time to fix the problem and communication break down over quick fixes.

    Doesn't Recommend
  8. 2 people found this helpful  

    Looks nice on a resume

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Sarasota, FL
    Former Employee - Anonymous Employee in Sarasota, FL

    I worked at Hyatt

    Pros

    The company name has really helped as far as getting interviews as it stands out on a resume, there were nice perks working there (ie.complimentary dinners,great discounts on hotel stays elsewhere), the health insurance was great as well.

    Cons

    The pay is terrible, the management can be catty and clique-ish and please do not think that you can balance any type of family life while employed here, you will have no outside life. While I consider myself extremely hardworking, the scheduling and hours are so varied and hectic, I was always running past my family to the door for work...which would not have been such an awful thing had I been properly compensated.

    Advice to ManagementAdvice

    Hire enough people for each department so that you do not over work and stress out the employees that you do have. I once loved my job at the Hyatt Regency only to become bitter due to improper treatment as an individual.

    Disapproves of CEO
  9. 1 person found this helpful  

    Learn and leave.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Jersey City, NJ
    Current Employee - Anonymous Employee in Jersey City, NJ

    I have been working at Hyatt

    Pros

    Fantastic opportunity to learn if you are inexperienced.
    There are some great perks for travel and dining discounts.

    Cons

    Management in general is very young and either first time experienced or years of experience within this corporation solely. I see lots of pressure from the top roles down into a panic frenzy to micro manage and meet Maritz customer satisfaction scores. It gets to the point that they forget about you as an employee or person.

    Some management has been poorly trained. Many hired based on their ability to be either a pawn or a dictator.

    Beware of properties without Union.

    Advice to ManagementAdvice

    Remember to encourage front line management to report difficulties with honesty rather than telling what they believe you would like to hear in order to look good at what they do. In order to solve problems, they should be researched and addressed for what they are rather than hidden and left to fester. Handling matters with open honesty is what will lead to improving work ethic and guest experience at the property. It is amazing how much Senior management is mislead on due to unethical middle level management.

    No opinion of CEO
  10.  

    It was horrible to work there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service  in  Lisle, IL
    Former Employee - Customer Service in Lisle, IL

    I worked at Hyatt

    Pros

    room for advancement if you could deal with it long enough

    Cons

    there is no communiation between the departments

    Advice to ManagementAdvice

    treat your employees better and encouragement between departments

    Doesn't Recommend
    No opinion of CEO
  11.  

    cook

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Culinary  in  Chicago, IL
    Current Employee - Culinary in Chicago, IL

    I have been working at Hyatt

    Pros

    Good money per hour but everything else is mediocre at best, you are better off working for a standard property.

    Cons

    Senior management are a little gang and they all cover each others back, do not count on any support from any of them.

    Advice to ManagementAdvice

    Stop promoting your buddies, hire and promote the best person for the job, it is dissapointing and disrespectful to everyone

    Doesn't Recommend

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