IATA

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IATA Reviews

Updated November 10, 2014
Updated November 10, 2014
69 Reviews
2.9
69 Reviews
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IATA Director General & CEO Tony Tyler
Tony Tyler
26 Ratings

Review Highlights

Pros
  • Good salary and good people to work with (except HR) (in 9 reviews)

  • Better than average pay, good benefits such as health insurance, holidays (in 7 reviews)


Cons
  • In the pre-Tyler years senior management adopted a bullying style and set impossible targets (in 16 reviews)

  • Management by fear and blame culture (in 5 reviews)

More Highlights

23 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    IATA: Good on paper: terrible in practice. An overhaul is long overdue!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Miami, FL
    Current Employee - Anonymous Employee in Miami, FL

    I have been working at IATA

    Pros

    Good benefits (healthcare, vacation/time off) and networking opportunity. The people are dedicated even though they often feel resentment toward the company and its "ways."

    Cons

    Inconsistent promotion standards. Hypocrytical when applying mission/vision statements. They expect 100% dedication without reciprocation. Salaries are below average when compared to similar positions in other companies. No true leadership vision and no planning.

    Advice to ManagementAdvice

    Set an attainable vision for the company and develop a plan to achieve it. Treat employees fairly. A title does not guarantee competency. Don't be so scared to get rid of the incompetent people in the company. Shifting them to other positions does not cure the problem.

    Doesn't Recommend
  2.  

    Too many day offs for some people

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at IATA

    Pros

    Good salary, big company, interesting benefits

    Cons

    There are people here in Madrid plugged, that in 1 year have been off work for more than half time and still using the check food. The company seems to be blind and HR doesn´t do its job. Meanwhile, the others do the work of the missing people.Hay a spirit of favoritism.

    Advice to ManagementAdvice

    Great deal- missing from work all the time, receiving benefits and formation

  3. 1 person found this helpful  

    Talent lost in all departments

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Madrid (Spain)
    Current Employee - Anonymous Employee in Madrid (Spain)

    I have been working at IATA full-time (more than 5 years)

    Pros

    Salary is pretty decent and that's all good I can say.

    Cons

    Because of havin a decent salary, people just adapt to an organization where noone works. Is all about politics and spending all the money from the airlines

    Advice to ManagementAdvice

    More than that, advice to airlines, get rid off IATA...

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Good intent but ineffective change programs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Geneva (Switzerland)
    Former Employee - Manager in Geneva (Switzerland)

    I worked at IATA full-time (more than 3 years)

    Pros

    Cosmopolitan, good travel opportunities in some roles, package for more junior roles, e.g. interns, is good

    Cons

    A painful gap exists between change program "happy" slogans and what occurs day to day. Senior managers stick strictly to making their numbers with no regard to the welfare of their staff. Carrier development and progression is an alien concept except for the lucky few.

    Advice to ManagementAdvice

    Box ticking exercises alone won't deliver happy staff. Having more managers who regularly talk and listen to their staff, and not just their SVP, would be a start. Looking out for the welfare of staff needs biting incentives not . If the staff ain't happy, new leaders should be found.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    A job to go to because I need one, but no real motivation as it is a dead end job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at IATA full-time (more than 10 years)

    Pros

    -International exposure
    -Statutory holidays as well as 20 days off (older employees who didn't opt in for the new working hours)

    Cons

    -No raises for many years
    -No promotions unless you are friends with PPD
    -Unequal pay for Canadian employees vs ex-pats

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    A truly horrible experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Montreal, QC (Canada)
    Former Employee - Director in Montreal, QC (Canada)

    I worked at IATA full-time (more than an year)

    Pros

    Good salaries with tax free advantages for expats, good location in downtown Montreal, very nice working colleagues at the 'ground level'.

    Cons

    In the pre-Tyler years senior management adopted a bullying style and set impossible targets. The Human Capital organisation had far too much power and wielded it with no compassion. IATA employs many people with a good understanding of the industry, but management has little interest in motivating people to contribute to industry improvement. IATA is really just a money making machine with too many egos in the senior management team.

    Advice to ManagementAdvice

    Flush out ALL of the old school of management. Radical surgery is the only way. Also, the old brand and image needs a complete revamp.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Nothing much has changed...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Director
    Former Employee - Assistant Director

    I worked at IATA full-time (more than 8 years)

    Pros

    Benefits, reasonably good salary, health insurance. Good opportunities if you are lucky enough to have a caring superior (which is rare!).

    Cons

    After Tyler took over, a lot was expected. However, first of all, he took a lot of time (much more than necessary) to get things moving. The "evil" was forced out almost after a year and half. HC continued to be dominated by the old school of thought. By the time things moved, the employees who were already demoralised and shattered by regime of fear had long given up hope. Tyler went to the other extreme then with his "Blue Sky". This ensured that a lot of undeserving employees from around the world were not only protected but were also offered opportunities to move around and progress. Something between the previous terror and the present "anything goes" was expected. In all this, the top management which colluded with the previous regime was largely untouched. No wonder the morale continues to be very low.

    Don't look for any job satisfaction if you still wish to join.

    Advice to ManagementAdvice

    Do something about the self serving top management which has survived. Tyler should appoint a COO to take care of the operations. He is a fantastic face for IATA in the external world but has no handle on day to day management.

    HC policies need to change drastically. The ones under the previous regime were draconian. A lot of excellent airline expertise was lost when employees were randomly fired under the previous regime to make the numbers look good. IATA's current policy of not rehiring the ones who were previously fired is detrimental to them. (Of course, the moot question is how many those who were fired earlier would want to come back to be reminded of their earlier
    nightmares.)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Management Issues created a hollow company with signficantly reduced expertise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at IATA full-time (less than an year)

    Pros

    Reasonably good salary, but nothing special

    Cons

    Many of the good managers have left the company. The quality (and knowledge) of some of the senior managers is very poor particularly in the MACs division. Very low staff morale driven by a culture of fear.

    Advice to ManagementAdvice

    Uproot the corporate culture. Stop talking about decency / values etc and actually live that way.

    Doesn't Recommend
    No opinion of CEO
  10. 1 person found this helpful  

    "Axis of Evil" is finally broken

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Montreal, QC (Canada)
    Current Employee - Assistant Manager in Montreal, QC (Canada)

    I have been working at IATA full-time (more than 5 years)

    Pros

    Better pay, travel facilities, other benefits. Many in the industry still regard the Association as influential

    Cons

    No Industry expertise. Senior Management not knowledgeable. A lot was expected of the new DG but nothing much has changed except the jargon and rhetoric. Too many undeserving people have had their jobs protected under the project Blue Skies.

    Advice to ManagementAdvice

    Apparently IATA is going to rid itself of some its despicable past very soon, perhaps its time to reverse some of evil policies of that era. E.g. at the moment those who were fired in the past during IATA's numerous "purges" cannot be re-employed. This should be changed immediately. Some of them may still qualify for existing or forthcoming job vacancies (whether they would want to come back or not may be another issue) and should be allowed to apply. Some of the lost industry expertise could thus be brought back.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    InHuman

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Manager in Geneva (Switzerland)
    Former Employee - Manager in Geneva (Switzerland)

    I worked at IATA

    Pros

    International
    Reduced fares from Airlines
    Good Location
    Global

    Cons

    No body cares
    Over worked employees
    No information sharing
    Training is just for a few

    Advice to ManagementAdvice

    The New DG should fire SVP CPC, SVP Human Capital, Director Finance basically all top Directors

    Doesn't Recommend
    No opinion of CEO

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