IBM Reviews

Updated July 29, 2015
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IBM CEO Virginia Rometty
Virginia Rometty
10 Ratings

Pros
  • You can work from home or office (when you are in town) (in 1347 reviews)

  • Depending on projects - excellent work-life balance (in 1315 reviews)

Cons
  • Work life balance is basically non existent (in 423 reviews)

  • Senior management has lost it's sense of what the corporate mission is (in 214 reviews)

More Pros and Cons

32 Employee Reviews

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  1. Helpful (1)

    TECHNICAL OPERATIONS LEADER

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Team Lead in Elgin, IL
    Current Employee - Technical Team Lead in Elgin, IL

    I have been working at IBM full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    IBM offers a great deal of education in a shorter period of time than many companies. They are a process driven firm which helps individuals become familiar with their job role more quickly. They have moved to a pool environment in many areas which provides structure to each of the technical teams.

    Cons

    The pool environment tends to limit exposure to other areas of technical interests. This also reduces the ability to focus on any given account or segment of the business causing customer dissatisfaction. The processes documented do not address much more than the most common courses of action which places some additional limitations on staff functionality.

    Advice to Management

    Management has taken a more limiting view in technical services as they reduce the skills required to perform the work and become more reliant on documented processes. They further attempt to co-locate their staff in lower wage areas where technical skills are lower. The reduction in skills in their pool environments places a higher workload on their Subject Matter Experts which are becoming a rare breed in the company. The overall customer satisfaction suffers as a result of this model.


  2. Sales Operations Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Operations Manager in Romeoville, IL
    Former Employee - Sales Operations Manager in Romeoville, IL

    I worked at IBM full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Large company with big brand-name recognition. Stability in focus areas.

    Cons

    Total lack of transparency in direction from the top down, with the perception that there is no real direction. Constant layoffs ("Resource Actions") to drive shareholder value. The focus is on stock price, with customer and employee satisfaction a distant second.

    Advice to Management

    You have a difficult job to transform such a large organization. Bring your employees into the discussion -- Be transparent, be honest, stop treating them as adversaries.


  3. Not what is used to be - Caution

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Engineer in Chicago, IL
    Former Employee - Sales Engineer in Chicago, IL

    I worked at IBM full-time (More than 10 years)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Well Educated workforce, Most employees work from their home, autonomy, Starting Salary, Opportunity to change departments. Negotiate for your salary upfront during the hiring process as that is when you have the best leverage and power to negotiate. Salary ranges at IBM are huge.

    Cons

    Low salary increases with several years of no salary increases during my 18 years of employment with an MS degree. Twice I had to take pay cuts to keep my job by moving to a different department, Minimal commitment to continuing education through internal or external education. Little support for external industry certifications which are valued by companies. High Management churn as I had 14 managers in 18 years and only 2 of those managers are still with the company, Benefits have been cut over the years, Stock purchase plan is poor. Many groups compete against one another. Many patents but few new products. The company changed greatly during the 18 years I worked there. Most of the company growth is through acquisitions.

    Advice to Management

    Treat employees like you would like to be treated. Be committed to educating your employees to keep up with current technology that is valued by industry. Eliminate layers of management that can be as high as 8 to 13 layers. Innovate with new products rather than bragging about patents. Eliminate overlapping products that compete against themselves. Be a trend setter rather than follower - Me to type of company.


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  5. Similar to Federal Goverment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Brand Sales in Chicago, IL
    Current Employee - Brand Sales in Chicago, IL

    I have been working at IBM full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good place to hide if you want to be a slacker just get connected to management to cover for you.

    Cons

    Have destroyed every acquisition acquired. Endless levels of management hiding behind excel spreadsheets.

    Advice to Management

    Sell the company off.


  6. Helpful (3)

    Tired Culture that requires change

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Specialist in Chicago, IL
    Former Employee - Sales Specialist in Chicago, IL

    I worked at IBM full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Generally smart workforce. Support remote work environment. Opportunities for training and development. Company still has many "tentacles" into clients and prospects in order to pursue potential business.

    Cons

    Workforce is overwhelmingly apathetic and tired. Most employees are motivated primarily to do whatever is needed to cruise into retirement. No focus on employee satisfaction. No focus on enhancing loyalty. First and second layer management talent is generally weak and primarily focused on job protection and internal politics.

    Advice to Management

    Culture and processes that support culture are old and not congruent with new direction to sell software and services solutions i.e.: cloud, analytics, mobile. Customer satisfaction is suffering big time. Job protection is priority vs taking action to improve customer satisfaction and grow new customer business. Difficult decisions need to be made because the current product/solution mix is not leading edge nor cost effective


  7. IBM still thinks it's name means something more than it really does

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Security Architect in Chicago, IL
    Former Employee - Security Architect in Chicago, IL

    I worked at IBM full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    -Salary was good. -You pretty much work entirely from home or a clients site.

    Cons

    - Turn over is a very big problem, at least in the business unit I worked in. - In 2 years went through 6 direct managers and really only talked to them once a month, maybe. You are really left on your own to manage most aspects of your job. - As an employee, getting support for IBMs own products is very difficult. I found it easier to have the clients ask IBM support for help on issues than trying to go through the IBM channels. - No training, you are expected to learn everything on the job. - As a consultant, there is no real career growth.


  8. Your salary is more of a focus to IBM than your skill set.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Oracle Database Administrator in Chicago, IL
    Current Employee - Oracle Database Administrator in Chicago, IL

    I have been working at IBM full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    There are many positions at the company. You can usually work from home.

    Cons

    If your salary is deemed too large, you will be let go as a result of the bi-annual "resource allocation." Just be prepared that your skills don't matter as much as what IBM is paying you. The business plan for IBM for new business is to bid low on the support contract, support the account with enough skilled staff for a while and then let people go or shift support to cheaper off-shore resources. If the account is not making money for IBM, your salary will determine if you stay or are let go.

    Advice to Management

    Management should treat their resources as humans and necessary to do work, not as a detrimental drag on the amount of money IBM makes on an account.


  9. Job outsourced to Mexico

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accounts Receivable in Chicago, IL
    Current Employee - Accounts Receivable in Chicago, IL

    I have been working at IBM full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Working remotely and good benefits

    Cons

    Being part of Big Blue and being just a number


  10. Great before IBM took it over.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Chicago, IL
    Former Employee - Account Manager in Chicago, IL

    I worked at IBM full-time (More than 5 years)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Fellow account managers and support teams were great. The Sales Engineers are people you want to know due to their knowledge and understanding of the software- in and out. The perks were great and departments were run well until...IBM.

    Cons

    Then IBM takes over. Layoffs, perks taken away, red tape, everything that comes with a Jabba the Hut like IBM. People became numbers and the metrics took over actual selling and training. When new upper management was brought in, those managers brought more incompetent mid level managers that lack any leadership qualities and experience in the software field. No offers for help or advice for employees to grow. SPSS account managers that had been there for 8+ years were passed over for senior positions so that newly hired upper and middle management can hire friends from old jobs.

    Advice to Management

    Go ahead and keep hiring people you know rather than people that are qualified to lead and manage.


  11. Helpful (1)

    overworked and under paid

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Services Professional in Chicago, IL
    Former Employee - Technical Services Professional in Chicago, IL

    I worked at IBM full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    there was a time of good training and team building, not anymore

    Cons

    there is no care for their people and even less care about their customers. rather save money and drop support people hoping nothing goes wrong.... this company is strictly run by finance which is very short on strategy. no building today to use tomorrow

    Advice to Management

    forget roadmap 2015 because EPS won't keep IBM going in the long run



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