IDEXX Laboratories, Inc. Reviews

Updated July 21, 2014
Updated July 21, 2014
211 Reviews

3.2
211 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
IDEXX Laboratories, Inc. Chairman, President, and CEO Jon Ayers
Jon Ayers
159 Ratings

Review Highlights

Pros
  • The business is growing, pay is good, fellow employees bright and capable (in 6 reviews)

  • New collaborative work environment which allows employees to work freely in mobile space (in 9 reviews)


Cons
  • Claim to be pro-work/life balance but will not change your schedule at all (in 9 reviews)

  • Inexperienced local senior management (in 9 reviews)

More Highlights

36 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Good entry level job not much job growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Laboratory Technician III  in  Grafton, MA
    Former Employee - Laboratory Technician III in Grafton, MA

    I worked at IDEXX Laboratories, Inc. full-time for more than a year

    Pros

    Good entry level job and consistent work.

    Cons

    False information regarding movement within unit at hire.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at IDEXX Laboratories, Inc.

    Pros

    Strong company name in industry; Physical working environment was nice; Good and reasonably priced food in the cafeteria; Secure building; Good benefits

    Cons

    The expectations discussed during the interview were very different after I accepted the job; Very little training was available; Group dynamics were dysfunctional ---there were (3) managers in less than 16 months and Senior Management accepted hectoring behavior by certain team members to their own team members and other business unit members.

    Doesn't Recommend
    No opinion of CEO
  3.  

    employment review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Project Manager  in  Westbrook, ME
    Current Employee - IT Project Manager in Westbrook, ME

    I have been working at IDEXX Laboratories, Inc. full-time for more than 3 years

    Pros

    The people are all very competent and friendly culture

    Cons

    On going compensation increases are very disappointing.

    Advice to ManagementAdvice

    Review your reward structure.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    OPTI Medical, division of IDEXX, has suddenly and drastically changed. Prospective employees, take note of culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Professional/Scientist-Engineer  in  Roswell, GA
    Current Employee - Technical Professional/Scientist-Engineer in Roswell, GA

    I have been working at IDEXX Laboratories, Inc. full-time for more than 5 years

    Pros

    Interesting research work
    Professional attitude and approach by co-workers
    Financially stable parent company

    Cons

    High employee turnover
    Constant anxious and edgy work culture
    Inexperienced local senior management

    Advice to ManagementAdvice

    Top talent departing, company reputation damaged, IDEXX exec mgmt, don't wait too long at OPTI or the damage becomes irreversible. No one wants this.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Older workers need not apply

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - To Fearful to Say  in  Westbrook, ME
    Current Employee - To Fearful to Say in Westbrook, ME

    I have been working at IDEXX Laboratories, Inc. full-time for more than 5 years

    Pros

    This is a fast moving and fast changing company. It is very successful and making a lot of money. It is nice to work in an inductry that helps pets. IDEXX has much going for it and I enjoy my work. The beautiful new building has a wonderful fitness facility and cafe. IDEXX also has a health center where you can walk in for regular medical care rather than going to your primary care physician. There are many great things about this company.

    Cons

    In its quick pace, IDEXX has made it clear that older workers are not valued or wanted. Development plans are only prepared for younger workers. Over 100 promotions were announced the past two weeks and there were less than 3 promotions for people over 50. The management does not understand that older workers want to move up and be challenged too. These actions are having a damaging affect on half the workforce.

    Advice to ManagementAdvice

    Management should value all employees and provide equal opportunities for all employees. It is good to develop young people but it is also good business to develop people over age 40. . People have learned to just smile and score everything high on the engagement surveys to make their managers happy and avoid being hassled. Our vice president puts a lot of pressure on us to score our department high. There is a lot of fear but nobody talks about it.

    Neutral Outlook
    No opinion of CEO
  7.  

    I've been working at Idexx Laboratories full-time for a year

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mlt  in  Memphis, TN
    Current Employee - Mlt in Memphis, TN

    I have been working at IDEXX Laboratories, Inc. full-time for more than a year

    Pros

    Idexx has a good working environment. The benefits are the best I have had since I've been working. You also get to buy stock with the company.

    Cons

    The hours are not the best 1am- 930am, especially when you have kids. Idexx is all about production, production, production, what happen to quality.

    Advice to ManagementAdvice

    Hire managers that know something about the department they are going to be over. Stop selling your employee a dream when it come to tuition reimbursement because its never in the budget.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    I used to love my job - i now HATE going to work due to constant micromanagement from supervisors and 'hall monitors'

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Consultant  in  Eau Claire, WI
    Current Employee - Technical Support Consultant in Eau Claire, WI

    I have been working at IDEXX Laboratories, Inc. full-time for more than 5 years

    Pros

    Actual work is enjoyable if you enjoy solving technical problems and working with people on the phone.

    Cons

    Major micromanagement issues. Management plays favorites and is unfair in work decisions - very demotivating.

    Advice to ManagementAdvice

    Supervisors need to have the technical knowledge to properly make day to day business decisions rather than have to rely on a 'favorite go to' to make decisions for them - who themselves have less ability to make proper decisions than employees with even less 'seniority'. Very upside down structure in Eau Claire location currently.

    Technical skill and ability is not recognized whatsoever. Direct supervisors do not have the skill to recognize it and use only computer generated metrics to measure job performance which is incredibly inaccurate way to measure a person's ability to do their job.

    Direct supervisors need to be the most highly technically skilled and knowledgable people on each team rather than the least (literally).

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Coordinator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Coordinator  in  West Sacramento, CA
    Former Employee - Coordinator in West Sacramento, CA

    I worked at IDEXX Laboratories, Inc. full-time for more than 5 years

    Pros

    The people you work with

    Cons

    No inservice training, no advancement, over work, under pay, brain dead management, too many managers and not enough employees, no employee recognition, no employee lunches, parties, holiday events

    Advice to ManagementAdvice

    Loose all the dead end management. Heres how it goes, Lab Manager, Assistant Lab Manager, Lab Supervisor, Assistant Lab Supervisor, Shift Manager, Assistant shift manager, Coordinator, Lead Tech, then worker bee. DUH--How about Lab Manager, Lab Supervisor, worker?

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 4 people found this helpful  

    They will drain you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Employee
    Current Employee - Field Employee

    I have been working at IDEXX Laboratories, Inc. full-time for more than 3 years

    Pros

    Great overall veterinary message, gold standard in in house diagnostics, great benefits

    Cons

    There is no such thing as a work/life balance. Work and then work and then work some more especially when you are in the field. You are told you can be fired for working off the clock but it is standard practice that management expects but doesn't want to know about directly. You can give your all to them and they will just keep raising the bar higher until you drop the ball or leave of your own accord. No chance to move up in the company because when you're good they want you to stay right where you are.

    Advice to ManagementAdvice

    Management needs to figure out how to get in the trenches and see what is really going on and make changes. There is no way the average employee can sustain the work load they are expected to have without burning out, I know so many people who now just dial it in and do the bare minimum because they have realized they're just running in the hamster wheel.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  11. 4 people found this helpful  

    Still a mixed bag, after all these years...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Integration Engineer  in  Westbrook, ME
    Current Employee - Systems Integration Engineer in Westbrook, ME

    I have been working at IDEXX Laboratories, Inc. full-time for more than 5 years

    Pros

    Some teams have amazing trust, collaboration, and are high-performing
    Lots of fun, "enrichment" benefits and fun activities being added by HR group
    2 Annual volunteer days, 2 days growth leave days per year (usable after a decade)
    Market leader enjoying a good spot in a bad economy
    Pretty building, nursing rooms, very clean, lots of new furniture
    Employee survey shows a commitment on some level to figuring out our weak spots
    Laptops and cell phones allow you to work almost anywhere on the IDEXX campus, or from home if you are sick

    Cons

    * Lack of career growth
    * Detached upper management from large companies not hands-on enough to detect problems, and with negative attitudes (you are the problem/you should be thankful you have a job if you approach them to resolve a issue)
    * Completely mixed middle management, with different capability and policies make IDEXX an inconsistent land-mine, even if you have a great boss.
    * High levels of dysfunction between many groups, and within some (especially in/with R&D).
    * Much of staff is hired as temporary employees but kept on for years without benefits.
    * HR is interested and concerned, but they are not empowered to make real change.
    * No clear escalation path or decision making for lock-stepped departments and processes.
    * Low levels of trust and high territory boundaries keep much of the potential innovation and improvement opportunities from becoming visible.
    * No checks and balances for bad managers.
    * Sweet spot in the marketplace for this company means we do not need to be excellent.
    * It is difficult to leave because there are few places to get jobs in Maine.
    * Forced retirement for long-term employees and employees with long on-going illness.
    * Not a good place to learn an industry, and not a good place to make progressive changes/grow your resume.

    Advice to ManagementAdvice

    The culture and values are on posters the walls. We desperately need it "on the street".

    There is a fine line between micro-managing people, and being hands-on so you can really understand what is happening. Right now, you are in no risk of accomplishing either one. The middle management has seen several waves of you (senior management) come and go, and they have learned how to placate you. Surprise them, and get dirty. Find out what is going on, and help the employees fix it. The majority of us want to "make things better", but we need you to show up, roll up your sleeves, and make decisions. Everyone says washed-up execs from the human market who want to retire in Maine come to work at IDEXX in the veterinary market. Please, please, prove us you are different!!

    People are your most valuable commodity. Please empower HR to help you find the right kind of people for the company we need to be, rather than allowing managers to circumvent HR and get all staff as temps. Some of the temps are great, amazing even - but it is no way to recruit your team! (For outsiders: IDEXX has a lock-down on hiring new staff in many areas of the company, but you can always get a temp if you are in a pinch. Temps are never recruited via HR or screened. A large percentage of the company was hired as a full-time temporary employee for years before getting benefits. Many full-time, multi-year temps are direct-hired by IDEXX, not through an agency. These people are called "permatemps"). Also stop the hiring of family into the same department as their relative, even if they are temps/interns.

    Establish clear department boundaries so teams can take ownership of their disciplines and be held accountable. The biggest barrier to empowerment and accountability is that everyone is allowed to do everything. The company grew fast and organically. We need to actually implement RACI. The posters on the meeting room walls are not enough to get complacent people to make changes. You need to provide a clear structure so people can take ownership, and career paths can be made. This is a big mess.

    HR: lets start with the basics! Employees NEED your help in removing dysfunction, and creating career growth more than we need Zumba shows in the cafe or food trucks. You are doing a lot of wonderful stuff, but you cannot build a great place to work on bells and whistles. You need to focus on the big problems, and you can go back to online language classes and online employee chat rooms later. We like them - but it is not where we need you to spend your precious time.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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