IDEXX Laboratories, Inc.

  www.idexx.com
  www.idexx.com

IDEXX Laboratories, Inc. Reviews

Updated November 23, 2014
Updated November 23, 2014
185 Reviews
3.2
185 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
IDEXX Laboratories, Inc. Chairman, President, and CEO Jon Ayers
Jon Ayers
126 Ratings

Review Highlights

Pros
  • IDEXX has a lot of great people who foster a highly innovative work environment (in 10 reviews)

  • The company does have good benefits and within certain teams, there is still a nice environment (in 7 reviews)


Cons
  • Claim to be pro-work/life balance but will not change your schedule at all (in 12 reviews)

  • Upper management is only focused on the Westbrook offices (in 10 reviews)

More Highlights

29 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Dynamic company that maximizes the value of its workforce

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Core Team Leader
    Current Employee - Core Team Leader

    I have been working at IDEXX Laboratories, Inc. full-time (more than 5 years)

    Pros

    Plenty of opportunity to learn. Smart, dedicated, hard working people. Never boring.

    Cons

    IDEXX will give you as much as they have to, but as little as they can.

    Advice to ManagementAdvice

    Work-life balance is out of whack

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    So so.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at IDEXX Laboratories, Inc.

    Pros

    Industry leader with great products, service, and tenure of employees. Financially stable company.

    Cons

    The earnings for the sales reps isn't even close to the amount of hours you spend trying to hit your numbers. Working 60+ hours and only making $130-$150k is a joke. Not to mention all of the training meetings and weekend seminars that you have to attend. Taking time off only means that you have to log extra calls before or after you get back plus the risk of losing a deal.

    Advice to ManagementAdvice

    For all of the talk about how great the company is doing you never hear a mention on how that's going to benefit the employees. You hear about work/life balance but there really is none.

    Doesn't Recommend
    Neutral Outlook
  3.  

    It Depends.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at IDEXX Laboratories, Inc.

    Pros

    Exceptional People. Terrific modernizations. Great products creating a lot of value every single day. The company is an absolute leader in healthcare and technology.

    Cons

    Difficult to challenge the status quo. Senior Management is always right. This may not be the case everywhere, but in my experience, that seems to be the norm.

    Advice to ManagementAdvice

    Open up. Listen. There are a lot of employees who understand what it takes to make this successful company even more successful.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Management problems

    Former Employee - Anonymous Employee in Portland, OR
    Former Employee - Anonymous Employee in Portland, OR

    I worked at IDEXX Laboratories, Inc. full-time (more than 3 years)

    Pros

    Interesting work, a lot of room to learn new things. Some flexibility in schedules. Feeling good about the work.

    Cons

    Benefits- people who look through microscopes all day should have better vision care. Management is not great, bonuses and perks dwindling. Micromanaging.

  6. 1 person found this helpful  

    Always trying to do more, more, MORE!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Middle Management
    Former Employee - Middle Management

    I worked at IDEXX Laboratories, Inc. full-time (more than 5 years)

    Pros

    Good benefits, main campus has many amenities, smart people.

    Cons

    The constant pressure to keep the Street happy means there is always pressure to overproduce. In recent years, there has been some more attempt to put CAG marketing initiatives on a steady, if fast-paced schedule, but then a senior executive will utter a single sentence and everyone will need to double their workload to add a new, unreasonable demand.

    The company touts flexible work schedules, but has actually been pulling back on work at home schedules. This can lead to productivity losses as the new open environment doesn't lend itself to heads down desk work.

    Advice to ManagementAdvice

    Senior management lacks critical thinkers. Recent hires have all been yes-men (and I do mean men - there isn't one woman ranked higher than vice president).

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7.  

    Interesting company to work for with worldwide locations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern
    Current Employee - Intern

    I have been working at IDEXX Laboratories, Inc. part-time (more than 3 years)

    Pros

    Interesting research and science, good work environment, flexible.

    Cons

    Poor opportunity for advancement of career an salary. Employees tend to get overloaded with work due to lack of hiring more help.

    Advice to ManagementAdvice

    Listen to what employees need and give everyone a raise, including the lowest people on the totem pole and part-time workers.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Lab technician I

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Laboratory Technician I in West Sacramento, CA
    Former Employee - Laboratory Technician I in West Sacramento, CA

    I worked at IDEXX Laboratories, Inc. full-time (more than an year)

    Pros

    Graveyard shift, yes I mean it, you will appreciate this shift it if you are a night-owl, so you got to do all kinds of stuff in the morning or afternoon, depends on your sleep schedule, especially great for people who go to school part-time. Graveyard shift means you don't have to kill for the very limited class seat in the evening. Other pros: a good way to get your feet wet for the medical diagnostic lab, without obtaining any license (which is required in human field)

    Cons

    Graveyard shift, not a suitable job for sun-lovers. Very significantly low pay than our lab tech friends who works in human field, occasional work place dramas :P

    Advice to ManagementAdvice

    Offer more cross-training and pay more, especially for the graveyard shift

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Overall a good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Eau Claire, WI
    Current Employee - Manager in Eau Claire, WI

    I have been working at IDEXX Laboratories, Inc. full-time (more than 10 years)

    Pros

    - At my level I have some flexibility
    - Pay for the area is decent

    Cons

    - Very little growth potential once you reach a certain level.
    - Pay could be better,
    - Stress level is high at middle manager level

    Advice to ManagementAdvice

    Review job ladders and be more willing to give employees the chance to move up rather then rule them out due to lack of experience in certain areas.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 4 people found this helpful  

    Confused spending priorities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Engineer I in Westbrook, ME
    Former Employee - Engineer I in Westbrook, ME

    I worked at IDEXX Laboratories, Inc. as a contractor (more than an year)

    Pros

    Decent salary for the state. Flexible working hours for most departments. Employee appreciation for "permanent" workers. Attractive campus. Multiple on-site cafeteria's with healthy offerings.

    Cons

    Lots of frivolous spending on decor & not on essential departments. They seem to be all about Curb appeal & not departments that they rely on to create their product.
    If your in there as a Temporary employee, be prepared to be treated as 2nd class. It was not uncommon for a manager to come into the group & be as friendly as can be to all the permanent employee's but walk right by ignoring the lowly temps.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11. 5 people found this helpful  

    Puppy Love - It doesn't last forever.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at IDEXX Laboratories, Inc. full-time

    Pros

    Fantastic mission statement.
    Constantly evolving and moving forward.
    Decent benefits (Always room for improvement - but they are doing that as we speak).
    The work itself - engaging.

    Cons

    IDEXX should be getting a rating of five stars. When I first started this job I was in love with every part of it - starting from the mission statement all the way down to who I worked with.
    It seems that the more money this company makes...the more corners they are cutting...in order to keep making MORE money. They have excessively hard to reach goals for each lab. They put too much emphasis on the product and not enough on their employees well-being.
    They recently started doing employee engagement surveys which have helped some matters - and the company IS actually listening - but it's not happening quickly enough.
    They keep losing great employees who have been with the company for decades just by denying things like:

    Proper staffing.
    More communication.
    Taking away previous work/life balance.
    NO APPRECIATION.

    They reward laziness and if management does not like you - it does not matter how hard you work -you will stand back and watch lesser employees reap all the benefits of your hard work.

    The pay scale is extremely warped. They will have two people working the exact same job and the difference between those two employees pay is astonishing - as far up as a ten dollar pay difference. And they get away with it because they take advantage of the poor Vet Tech market and hire these people at a few dollars more than a hospital would and keep them at that pay for years. Whereas they hire brand new med techs who only have experience working with humans and pay them about ten dollars more an hour to do the same job. Even if the Vet Tech has been there for over a decade and has a lot of
    experience.

    Advice to ManagementAdvice

    You need to pay more attention to ALL of your employees. You need to find better ways to recognize the team members on your night shift who do the majority of the work load. You are making them feel like they don't mean anything.
    You need to stop putting so much emphasis on the final decimal point in your budget. HIRE MORE STAFF. Your employees ARE DROWNING. They are all quitting because they do not feel appreciated and you have one person working three jobs at once and they don't even get a thank you. If you will not hire more staff you need to raise the pay scale. Start paying your techs and staff at the higher part of their pay grade.
    Don't punish those who have stayed with the company. Stop hiring new employees at a higher pay than those who have been there for 10 years. What you need to do is eliminate the cap out raises quarterly. Stop telling management to never give their employees (5's) on their reviews. Stop giving great employees 10 cent raises just because you don't like them. If they work hard and make the company better keep your personal feelings out of it. Get rid of the policy of only one promotion at a time and per quarter. It makes moving up in the company extremely difficult.

    But most especially - and I repeat - stop putting that cap on raises. If someone makes 15.00/hr and they are promoted to a pay grade level 3x higher don't give them the bare minimum of the pay scale because they already work for you making it so their raise is merely pennies. As of right now - you are better off being a brand new employee for this company because you can negotiate a great salary. If you have been with the company for many years you have to settle for the most piddly raises due to 'guidelines' that have recently been put in place. Also - if they decide they can't give you that bare minimum raise because you are still years away from being promoted into that pay grade they well just demote you a level below of what your supposed promotion was supposed to be. Get it together IDEXX!

    You make it not rewarding for an employee who gives their life to this company.

    Recommends
    Neutral Outlook
    Disapproves of CEO

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