IDEXX Laboratories, Inc. Reviews

Updated July 10, 2015
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IDEXX Laboratories, Inc. Chairman, President, and CEO Jon Ayers
Jon Ayers
19 Ratings

Pros
  • There's always something to learn and the company is growing and innovating everyday (in 6 reviews)

  • New collaborative work environment which allows employees to work freely in mobile space (in 10 reviews)

Cons
  • work life balance still difficult (in 12 reviews)

  • Upper management is only focused on the Westbrook offices (in 10 reviews)

More Pros and Cons

39 Employee Reviews

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  1. Student Research Assistant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at IDEXX Laboratories, Inc.

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Well organized and well managed. Reliability is key in research and IDEXX Labs have great consistency and a great reputation for clean research. I couldn't be happier at my place of employment

    Cons

    I believe there could be more animal rights and welfare awareness.

    Advice to Management

    Could add to wholesomeness by advertising mission statements and such.


  2. Helpful (4)

    Great Job, poor upper management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager
    Former Employee - Project Manager

    I worked at IDEXX Laboratories, Inc. full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Great job, great pay and benefits compared to others in the area. Great people to work with, great local management, couldn't ask for better. Quarterly/annual bonus, stock option, all good. Healthy long term business, not going anywhere.

    Cons

    Upper management are so far removed from the ground floor operation and what is happening, or needs to happen, what skills their staff have and need. Zero opportunity for career advancement in most areas. They lie to customers and staff on a regular basis. Their idea of transparency in the workplace, is to take a window and white wash it.

    Advice to Management

    Slow down and give something new a chance to work before pulling the plug and starting over with the next big plan. You are wasting talent and resources, and driving people away that help make the business great. And stop lying to customers and employees. The company is better than that.


  3. Helpful (1)

    Field Implementation and training specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Software Trainer in Winnetka, IL
    Former Employee - Field Software Trainer in Winnetka, IL

    I worked at IDEXX Laboratories, Inc. full-time (More than 3 years)

    Pros

    Great team of wonderful people to work with.

    Cons

    Middle and upper management non-supportive to non-Westbrook employees. Career opportunities lacking outside of corporate


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  5. Helpful (1)

    Middle of the road

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at IDEXX Laboratories, Inc.

    No opinion of CEO
    No opinion of CEO

    Pros

    IDEXX is a progressive company that encourages entrepreneurial thinking and rewards a strong work ethic. Working there enables employees to contribute to the health and well being of pets worldwide.

    Cons

    IDEXX can be a highly stressful, politically-charged environment. Leadership could be stronger and less ambiguous and clarity of roles improved upon.

    Advice to Management

    .


  6. Helpful (3)

    Customer Support Challenges

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at IDEXX Laboratories, Inc. full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Goals of the company are very noble. Employees genuinely care about customers and the pets and people our products help. Tuition reimbursement and other benefits are great. Lots of genuine, hardworking, quirky people.

    Cons

    I was lied to during my interview about the possibility for an internship and moving to a different part of the company. I pursued a research opportunity and had been offered a part time spot in the lab within three months of hire. I was denied by upper level management because they had to pay me for any time even if it was outside my shift. My offer for no compensation was ignored and the department head stated that internship opportunities should go to individuals outside of the company. HR attempted to convince me that I was in the wrong for looking into this opportunity, but my manager had been included and helping the entire time! Finally the HRBP admitted that development plans were a joke in Customer Support and that it would not be possible for me to act on the opportunity for at least the first year. Devastating is an understatement as that possibility was the only reason I had taken the position. IDEXX is run extremely lean and prior to my promotion I was constantly being blown off by my manager just minutes before a scheduled meeting because they were too busy to be a manager. My current manager is excellent and I feel like they genuinely care and want me to succeed. The company has done wonders to improve communication among teams, but the culture is very difficult to break into. Politics are very real and the wrong move can make your job very difficult. Resource availability for anything beyond new product development is next to none. Management for the Customer Support group struggles to understand what the real needs are of our customers and does not take feedback into consideration. Change is barely achievable and takes years. The process for improvement is data driven and suggestions from the front lines are not taken into consideration. The high level of stress from the general lean nature of this company is the worst part of working at IDEXX.

    Advice to Management

    Implement change rapidly to improve the experience. Continue to train people over time, rapid changes in the company and support structure are leaving your staff in a poor situation. Hire quality staff and train them well. Trainers need to be experts at what they are training! The lack of knowledge is astounding and causes issues on the floor. Increase transparency between upper management and their teams. Hold people accountable. Management and trainers who don't understand the subject matter are not able to address ongoing issues effectively. Staff are able to coast along with poor performance. HR improvements for internal applicants. A person working at the company should not have to wait more than two months for a rejection letter to an open position.


  7. Helpful (2)

    NA

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Westbrook, ME
    Former Employee - Anonymous Employee in Westbrook, ME

    I worked at IDEXX Laboratories, Inc. full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The company is financially secure and there are a lot of perks: a world class cafeteria, a beautiful on-site gym and free clinic. Executive leadership is smart and and makes good decisions overall.

    Cons

    Frustrating. Political. Dead Weight. In many departments, IDEXX can't get out of its own way. There are so many analytic thinkers working there that it takes months make a decision and several more months to implement even the smallest and most reasonable of process changes. This is exacerbated by a culture of employees that simply "coast" for years in the same role. These types are typically the "authority" in their given area but are unmotivated to make improvements and threatened by change. If you're a big picture thinker, you should only work for IDEXX at an executive-level, otherwise you'll likely never have the audience or the support to implement any meaningful changes there. Mid-level managers do a very poor job of managing up and anyone below 500 level is treated like an admin.

    Advice to Management

    Good ideas can come from anywhere, not just your boss' boss' boss.


  8. Helpful (1)

    Company produces great products but doesn't always treat the employees as well.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at IDEXX Laboratories, Inc. (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Good pay. Great people to work with. Products which help in the world. Good mission statement and community involvement.

    Cons

    Lack of mentorship. IDEXX suffers from growing too fast. They have also grown the big company mentality of expendable people. I saw other reviews citing ageism. I support those claims but the company has learned from the past and creates situations where no claims of this would stick.

    Advice to Management

    Value local and experienced knowledge. Work harder to create an honest environment.


  9. Helpful (1)

    Young company with plenty of pressure and growing pains but also opportunities to grow and learn.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Eau Claire, WI
    Former Employee - Anonymous Employee in Eau Claire, WI

    I worked at IDEXX Laboratories, Inc. full-time (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Pay and benefits are average to above average. If you buy into their ideals and believe that "the company" truly cares about the industries it supports then you will have an opportunity to feel a great sense of satisfaction from your work. There is a positive sense of belonging or family culture that really draws people in. You'll find the employees are so absorbed in what's going on at work that it is all they can talk about outside of work. I personally bought in and took pride in feeling like I could make a difference but unfortunately it is common place for the hard workers to get more work and not a great deal of additional benefit other than potentially moving into higher ranking positions that sometimes do and sometimes do not offer a great deal of additional reward.

    Cons

    There are many opportunities to feel like management cares more about the bottom line than it's employees or the customers; sometimes this is true and sometimes it is not. Working in the tech support group exposes you to all of the shortfalls of the software and it becomes hard to see the good that is offered to the customers although the good is there and the products being offered often far exceed that of their competitors. Change is rapid and sometimes not well thought out. Short term fixes are often put ahead of long term planning.

    Advice to Management

    Take care of your employees and they will take you a long way. Put a little more weight on addressing the difficult challenges with your products instead of being so fixed on the next big shiny thing. Spend a little more time considering the repercussions of change before setting things in motion.


  10. Helpful (2)

    Been to war and survived...onward and upward

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at IDEXX Laboratories, Inc.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    The company is forward thinking and has the heart of an innovator. Those willing to work hard and put the hours in can succeed in a worthwhile career, forwarding the advancement of animal sciences.

    Cons

    Just because someone is a superstar in their position does not necessarily make them management capable.

    Advice to Management

    Continuous training. Listen to feedback from employees. Create open communication between employees. Machiavellian style leadership does not work!!


  11. Helpful (3)

    Very busy environment - burnout if not careful

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Westbrook, ME
    Former Employee - Anonymous Employee in Westbrook, ME

    I worked at IDEXX Laboratories, Inc. full-time (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Entrepreneurial environment. You can make many suggestions/contributions that can impact customers and the company. Matrix organization makes it possible to reach out to other resources in the organization for help.

    Cons

    Extremely busy with many projects that required extensively long days and nights. Managers drive their people hard and expect results often times forgetting that they could provide additional resources. High burn-out rate. Multiple employees have left due to stress.

    Advice to Management

    Set a better pace, train managers to be more supportive of their teams. We know products must get out the door but if teams were not as stressed due to time constraints, the final products would be better and more reliable. Realize the employees are your most valuable resource. I've seen a lot of great talent walk out the doors because you can't provide the support/resources they need.



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