IKEA

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IKEA Reviews

Updated Jun 18, 2014
All Employees Current Employees Only

3.6 526 reviews

88% Approve of the CEO

IKEA CEO Peter Agnefjall

Peter Agnefjall

(120 ratings)

71% of employees recommend this company to a friend

Review Highlights

Pros
  • Great benefits, Store Manager who really cares about everyone, fun place to work (in 55 reviews)

  • Great team, good benefits, great work-life balance, opportunities for development & growth (in 24 reviews)


Cons
  • work life balance is not always at the forfront for coworkers (in 18 reviews)

  • coming from a part time you will not choose to do a full time job or work more hours (in 18 reviews)

More Highlights
34 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Work life balance, does not stand for this company. they preach it but does not follow thru

    Ikea Cashier (Current Employee) Brooklyn, NY

    Prosget hours when the business needs is there

    ConsHR open door policy is there to get you fired. Jason Johnson is a coward and the head of HR.

    Advice to Senior ManagementLearn t be bias and do what is right instead of creating things to justify why you have fired someone.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

     

    A just for now job

    Anonymous Employee (Current Employee)

    ProsBenefits are good.
    Friendly people to work with for the most part.

    ConsLow pay, bad policies that are boarderline illegal. Favoritism, terrible schedules, contact center is only closed thanksgiving and Christmas and you have to submit your own time If you want to get paid. Very difficult to work with in regards to your hours and requesting time off. Expect to have Ikea rule your life. They don't care about their employees or customers. Actively looking for a new job!

    Advice to Senior ManagementFollow the law and increase the pay.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    A Nightmare In Retail

    Carts Co-Worker (Former Employee) West Chester, OH

    ProsI enjoyed the company of most of the people I worked with.

    A lot of foreigners and local celebrities shopped at the store. I was exposed to people I would not have met otherwise.

    ConsManagement was incompetent at best. From the outside looking in, it felt as if the people in charge had no idea what they were doing. Since the store was extremely profitable, any management problems were swept under the rug. Internal problems be damned, IKEA's too popular to fail.

     Promotions were purely political. Unless you were apart of the "club", you weren't promoted. People that couldn't lead their way out of a paper bag were put in positions of leadership and power.

    There's a petty rivalry between those that worked on the second floor and those that worked on the first floor. The employees that worked inside had no respect for the employees that worked outside.

    There was no official training for my job. I learned how to do everything through trial and error.

    Very high volume of customers on weekends and holidays.

    Advice to Senior ManagementStop feeding employees crap about job advancement: none of it is true.

    Have an ear to the ground; know what's going on in the store. Be familiar with store workflow and customer behavior.

    No, I would not recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Great staff but ridiculous policies and software

    Restaurant Team Member (Former Employee) East Palo Alto, CA

    ProsThe other staff were friendly for the most part, especially in the design department and those on the floors of the store. Employee uniforms are fairly casual and they highly value making sure you get your breaks and have the general training required of all store associates (i.e. company culture, fire procedures, addressing fraud with customers, etc.)

    ConsManagement is paranoid about theft and abusive of discount privileges. Employee meals are not free, only discounted, and not all that good either. Security is over-entitled and worshiped. Training is awful and managers act with little to no care towards welcoming new members to the team. Restaurant software is unique to IKEA but is complicated to learn and use in the time efficient manner expected. Manager totally disregarded my work schedule for my internship at another business.

    Advice to Senior ManagementOffer free meals to your staff, or at least the one the ones who work in the Restaurant. Train your managers to actually listen to the needs of their employees when making the weekly schedules.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Long fruitless journey

    Sales Associate (Current Employee)

    ProsGreat benefits package is the only reason I have stayed with this company for so long.

    ConsStrong cliques among Shopkeepers. Steering group does not follow IKEA values. Only promote favorites and overlooks those with strong potential.

    Advice to Senior ManagementReplace the entire steering group with managers who have vision and strong leadership capabilities.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Unsupportive while ignoring prior history.

    Manager (Former Employee) Austin, TX

    ProsGreat benefits, especially for full time. They have good training on company history, concepts and how to be an effective manager.

    ConsThey preach, "Create a better everyday life…., yet they don't practice it. They expect more than they are willing to give. They say it is ok to make mistakes, yet they write you up for everything you do wrong or don't do to the expectation of your manager, while other managers allow their employees do what you just got written up for. They expect you, especially managers, to have your life revolve around work. They do not have any work life balance, not even for part timers.

    Advice to Senior ManagementOffer the same treatment for managers that you offer for employees. Practice what you preach for everyone; part time, temp, full time and managers. Don't play favoritism. Don't allow some managers to be harsh and others to be lenient.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    You are a small cog in a money-making machine, not a human being

    Anonymous Employee (Former Employee) Emeryville, CA

    ProsThere's a 15% furniture discount for employees, and they offer health and retirement benefits. I can't think of anything else beyond that.

    ConsIKEA has notoriously terrible management, partially because they pay employees a very low starting wage, so the few people who stay around long enough to make it to managerial level are the ones who couldn't get a job anywhere else. Also, it's challenging for employees to take personal ownership of their workplace because all decisions are made high above in Sweden, so each individual's job is essentially to carry out those specifics, don't deviate from the masterplan, and don't work overtime for ever one minute without supervisor approval. They're so fascist, that clocking at 7:01am for a 7:00am shift start is considered late and goes on your 3-strikes record. Even if there were 10 people clocking in ahead of you. It's this kind of unyielding, inflexible mentality that makes great people with great ideas want to steer clear of working at IKEA. Keep in mind, you are simply a tool for keeping the store organized, not for helping customers or going out of your way to do the right thing.

    Advice to Senior ManagementRealize that the kind of people you want to have working in any customer-service are self-starters who will take responsibility for their workplace and the customers they serve. You will never attract the kind of person who will keep customers coming back with fascist micro-management and impossible work-life balance. Make expectations clear BEFORE hiring to prevent dissatisfaction, and be reasonable with employees who have a life outside work. Taking disciplinary action for those who can't work an extra last-minute shift is just absurd.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    6 people found this helpful  

    It was like a Bad Dream

    SDS Team Leader (Former Employee) Savannah, GA

    ProsI will say bonding with my fellow coworkers and trying to protect them from their corrupt management was a rewarding feeling. All and all, I am thankful for the learning opportunity and met several wonderful people but, in retrospect, would not have accepted the internship. The only reason why I stayed as long as I did was because of the hourly co-workers. They were always motivated when I worked with them. I will always have respect for them.

    ConsThe schedule is harsh to maintain, management is disingenuous, and the work social environment drains your energy. At times, I felt as if I was keeping the place from shutting down rather than in a learning environment. The stress of the mental harassment from your managers is more than enough to ruin your summer. The best analogy I can give to help job seekers is that driving away my last day felt as if I had just escaped a prison. My health, morals, and values mean more to me than any job.

    Advice to Senior ManagementWhen a team of employees has adequate and effective leadership, the organization is more likely to operate at full capacity. Poor managers waste time and do not delegate responsibilities properly, provide solutions, or overcome challenges. Employees follow their leader. When a manager is indecisive, inconsistent, or unethical, employees tend to think that behavior is acceptable in the organization. The organization then misses deadlines and eventually, profits begin to decrease. I would recommend managers use their judgment more wisely by taking actions that reflect logical and prudent critical thinking. Also, I believe if managers accept responsibility for their successes as well as their many failures, they will learn, adapt, and proceed confidently into the future. They need to exhibit willingness when given responsibility and the dedication to carry out the task. The managers should act in a professional manner, thereby, creating a mutual respect and synergy between all layers of employees. The co-workers should then in return accept the directions as assigned.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    6 people found this helpful  

    pretend to be a great place to work

    Sales Associate (Current Employee) Bloomington, MN

    ProsGreat medical and vacation benefits.

    ConsI have worked there for 9 years as a sales co-worker. I only make 10.60 an hr. They pretend to be diverse but mostly hire young. They load on work and responsibility and lot's of pressure. The pay is bad and the raises( if you get one) are a joke. They pretend to care about a work life balance but they could care less. They are not loyal to employee's and take advantage when ever posslble. That's part of the reason they like them when they are young. Most people quit because of the frustration level and pay. I just gets worse every year. Totally disorganized. Can't believe store is up and running.

    Advice to Senior ManagementValue your employee's and pay them a liveable wage for their hard work. Don't pretend you're flexible or concerned with work-life balance. Practice what IKEA preaches...

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Ikea

    Anonymous Employee (Current Employee) Tampa, FL

    ProsReasonable pay and great benefits

    ConsBad leadership and demanding customers

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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