IKON
2.8 of 5 135 reviews
www.ikon.com Malvern, PA 5000+ Employees

IKON Reviews

Updated Jun 5, 2014

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2.8 135 reviews

                             

52% Approve of the CEO

IKON Chairman and CEO, Ricoh Americas Corporation and Ricoh Americas Holdings, Inc. Kevin Togashi

Kevin Togashi

(23 ratings)

38% of employees recommend this company to a friend
24 Employee Reviews Back to all reviews
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    This review is for the LDS department of IKON.

    Account Manager (Current Employee)
    San Francisco, CA

    ProsI can not think of any

    ConsHostile environment. 80% turn over.
    Company is behind in technology. Industry views them as a dinosaur.

    Advice to Senior ManagementAdvice to management treat employees with respect. Learn how to have productive conversations instead of shouting at people all the time.

    No, I would not recommend this company to a friend

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    The blind leading the dumb

    Sales (Current Employee)
    San Francisco, CA

    Prosa recognized named but one that has a simple and bad reputation.

    ConsDinosaurs running the place and terrified of technology. They talk the talk but have no clue who their clients are and more importantly who their employees are. If this place had a leader it could be a great business.

    Advice to Senior ManagementLeave. Leave and let fresh blood come in with fresh ideas. So many people that want to be the boss but have no idea how to be a good boss have power there. The segmented departments with no leader understanding how to get them to work together is the most common trend. Stop worrying about your lame ass reports and worry about delivering to your clients. Empower your employees to win. The "leadership" in Nor Cal - SF specifically is a bad sitcom of bad bosses. No real QC checks, no investment into employees, no career paths. It is a job and when it is a job don't be surprised when people do just enough.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Sweatshop mentaility for Commodity Industry sales

    Senior Solutions Engineer (Current Employee)
    Philadelphia, PA

    Prosnone that I can think of

    ConsTop management can't be trusted (they change the rules whenever convenient)
    Heavy-handed management, top-down decision-making
    Resist moving from "box" selling to selling "professional services" despite lip service to contrary
    Sniping at every level
    Best "box sellers" continue to be rewarded

    Advice to Senior ManagementRicoh should "downsize" all IKON management (unnecessary, Ricoh has a US sales organization)

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Horrible

    Field Service Manager (Former Employee)
    Maitland, FL

    ProsGreat local people in a very bad environment. Their integrity will not allow them to do a bad job.

    ConsHorrible lying upper management, no integrity whatsoever. Sales fails so the failing reps keep their jobs while Service people get let go.

    Advice to Senior ManagementGet some integrity and stop throwing away good tenured employees away like yesterday's garbage.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Lack of employee appreciation and respect.

    Document Specialist (Former Employee)
    Raleigh, NC

    ProsWorked with other coworkers as part of a team setting.

    ConsLack of employee respect and appreciation. Boss was harassing others when in a bad mood. Had to sign a Wait to Work form while waiting for hours in the office for work without pay and sometimes had to work overtime without pay. Pay was minimum wage.

    Advice to Senior ManagementRespect and appreciate employees. Worked as a Document Specialist in Raleigh NC. Boss harassed others whenever in a bad mood. No more Wait to Work form of waiting for hours for work in the office with no pay and working overtime without pay.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    After 20 years plus, the experience working for them kept getting consistently worse with less respect for tenure.

    Service Technician (Former Employee)
    Boston, MA

    ProsAt the time I left the company, they still employed full time 40 hour per week employees and forced to offer group health insurance, although very expensive and inadequate.

    ConsEmployees are constantly monitored, graded and judged by "performance" numbers that are as hard to achieve success with as winning the lottery, with the rules and chances of "winning" constantly changing and adjusted to be more and more difficult. Thus, with little or no chance of achieving high scores, the company has plenty of reason not to award pay raises.

    Advice to Senior ManagementThere`s way too much upper management at Malvern, PA that has too much time on their hands and need for justifying their jobs by finding constant new strategy for interrogating and penalizing the lower and middle class employees. This was obviously considered a priority to penalize employees rather than promote or help them and very little focus or regard for the consumer customers that the company serves.

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    My experience at IKON Office Solutions was not being recognized for my accomplishments.

    Billing Associate (Former Employee)
    Houston, TX

    ProsInsurance and time off were great incentives. Co-workers made it tolerable to come to work every day.

    ConsToo many daily reports. Unjust metric performance reviews. No overtime but employee expectations were do your job in 8 hours.

    Advice to Senior ManagementBe more diversified, especially with non-african americans. No support from managers and they definitely did not have your back.

    No, I would not recommend this company to a friend

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    Down hill fall

    Technical Specialist (Current Employee)
    Grand Rapids, MI

    ProsGreat vacation policy. great co-workers

    ConsIf we dont pass a usless test we get demoted to entry level. Makes 26 years of service a total waste according to senior managment.
    Moral couldnt be any lower. Used to love my job,,now I HATE IT.

    Advice to Senior ManagementYou should really be ashamed, How would you like to be treated like this.
    You wont get good customer service with VERY UNHAPPY people.
    Ricoh is the worst thing that ever happened to Ikon. The people we have from Ricoh are usless and dont have a clue.

    No, I would not recommend this company to a friend

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    IKON brought out the worst qualities in almost everyone who worked there

    Account Manager 3-Legal Document Services (Former Employee)
    Los Angeles, CA

    ProsYou get to build relationships with high powered attorneys and corporate legal departments and C-level clients. They also have excellent training but it is too long.

    ConsThe Sales and Production/Operations divisions are at constant odds which makes the position unnecessarily difficult. Sales has a high turnover and Operations consists of hourly employees who take out their frustrations on the salespeople.

    Advice to Senior ManagementHire support people and production managers who will do their job and act professionally.

    No, I would not recommend this company to a friend

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    Emotionally draining with no respect from any sales management-from us new reps through the senior sales reps.

    Account Executive (Current Employee)
    Indianapolis, IN

    ProsThe service departments are the best of any around regarding professionalism, ability to service the equipment, courteous with all customers and excellent customer response time. IKON has the best solutions and service to back it up.

    ConsThe Indiana territory has the most experienced sales team out of many regions in the United States. Most sales people look up to the experienced ones. Unfortunately the senior management sales staff has outlived their positions and need to move on. They have created and fostered a hostile work environment and everyone knows not to go to HR or you will receive your walking papers. If they treat their people this way, you can imagine how they could turn on their customers.

    Advice to Senior ManagementInstead of continually asking for surveys--when management continues to get the lowest scores - listen to your foot soldiers - It's time to impeach management in Indiana so your hard working sales people can focus on selling instead of watching their backs with no one to trust.

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at IKON reviews and ratings — including employee satisfaction and approval rating for IKON CEO Kevin Togashi. All 24 reviews posted anonymously by IKON employees.