INC Research

  www.incresearch.com
  www.incresearch.com

INC Research Reviews

Updated December 4, 2014
Updated December 4, 2014
125 Reviews
3.0
125 Reviews
Rating Trends

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Approve of CEO
INC Research CEO Jamie MacDonald
Jamie MacDonald
44 Ratings

Review Highlights

Pros
  • Work from home option comes in-handy when also managing school schedule of small child (in 7 reviews)

  • Great people, location and business reputation (in 9 reviews)


Cons
  • They sell you on "management by results" and "flexibility/work-life balance (in 7 reviews)

  • There is very very little or no communication from upper management (in 6 reviews)

More Highlights

21 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Horrible place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at INC Research

    Pros

    Growing company has potential if they can their act together.

    Cons

    Sr. Management is horrible, communication is bad.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Great company ... as long as you don't work in Finance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance in Raleigh, NC
    Former Employee - Finance in Raleigh, NC

    I worked at INC Research full-time (more than an year)

    Pros

    Some great people, good pay if you don't mind selling your soul. It all depends on where you work there.

    Cons

    Very poor senior management, outdated and incredibly inefficient systems, no training provided to staff and then as soon as something goes wrong they look for other people to blame. It won't be long until you're recording your teleconferences for evidence too as senior management constantly lie. INC also stands for It's Never Communicated. By far the worst company I have ever worked for.

    Advice to ManagementAdvice

    Satan has now finally gone, need to get a new CFO next ASAP.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Quantity over Quality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at INC Research full-time (more than 3 years)

    Pros

    Depending on your department and manager, you can have a very flexible work schedule. But some departments have little/no flexibility so it is very hit or miss.

    Cons

    INC Research has a definite mentality of "quantity over quality". Workloads are to a level that it is not possible to produce quality work. It is not uncommon to work well over 40 hours a week if you are salaried. Depending on your department, there is no recognition for extra effort or high quality work.

    Employee morale is terrible, to a point where the work environment can be toxic with everyone vocalizing their dissatisfaction. From a corporate level, there is a lot of talk about retention, but no one in upper management is able to define what is actually being done about it. The is no corporate support for job-related training or education. The pay is well below industry standard and promotions are rare. They offer annual merit increases, but you are lucky if they are around 3%. The company seems to care more about looking for reasons to pay less in your annual increase, or to not promote.

    Advice to ManagementAdvice

    Employee morale would be better if company success was shared with all employees. Employee recognition would also go a long way; currently there is none. Supporting employee efforts to attend job related training would be an investment in your own company.

    Doesn't Recommend
    Neutral Outlook
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  5. 3 people found this helpful  

    One wonder what better managers would bring........

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at INC Research full-time

    Pros

    Good people, though poorly led by their managers. Some with many years of experience in the industry.

    Cons

    Senior management lacks thorough understanding of local market needs results in systematically inappropriate new hires, particularly in Asia-Pacific, where a merger has been completed with another CRO. Amid the ambition to double 'enterprise value' by 2015, INC Research remains a minor player against the likes of Quintiles and Paraxel, which are in much better position to take advantage of growth in the emerging markets.

    Advice to ManagementAdvice

    Needs to shake-up the senior management team to include able executives from all corners of the earth. Staff members do not feel valued and this culture must change, if it is determined to become successful. As it stands, the executive floor in Raleigh resembles a private club of Anglo-Saxons managers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Sponsor Contracts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sponsor Contracts in Raleigh, NC
    Former Employee - Sponsor Contracts in Raleigh, NC

    I worked at INC Research full-time (more than an year)

    Pros

    Critical job training and expertise provided.
    Ability to WFH 2 days a week.

    Cons

    Management is extremely unprofessional.
    Promotion opportunities are discussed and promised, but nothing comes to fruition.
    Inappropriate interactions between management and subordinate staff.

    Doesn't Recommend
    Negative Outlook
  7. 1 person found this helpful  

    No Structure, No Leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Clinical Team Leader in Cincinnati, OH
    Current Employee - Clinical Team Leader in Cincinnati, OH

    I have been working at INC Research

    Pros

    It's a paycheck as long as you show up

    Cons

    Too many Directors doing absolutely nothing

    Advice to ManagementAdvice

    Need competitive salaries, fewer Directors, solid structure

    Doesn't Recommend
    Disapproves of CEO
  8. 3 people found this helpful  

    High turnover, minimal training, frugal executives, no spirit in workplace; good projects, lots of work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Clinical Data Specialist in Raleigh, NC
    Current Employee - Clinical Data Specialist in Raleigh, NC

    I have been working at INC Research

    Pros

    There are great projects and programs at INC Research; there is a lot of work, no lack of it. INC has great caliber of talented and driven employees.

    Cons

    Upper management needs to be flattened. There is a neverending heirarchy of directors, assistant directores, associate directors, global directors, program directors, executive directors-----Directors directors directors. But the directors are not really directing, too many chiefs at INC, but not enough indians. INC does not pay the industry standard for middle-experienced professionals, only executive and entry-level. There needs to be more spirit at INC, there are NO socials whatsoever. Employees get no perks, because it is growing exponentially. INC has no Holiday socials or a party. We never get to party, we work hard and there are few rewards.

    Advice to ManagementAdvice

    Start listening to middle management (line managers, department directors); they have excellent ideas and they are the "people managers", unlike executive level mgmt who is concerned with the bottom line. High turnover is a major red flag; investigate why, ask and listen to the people in those positions what works, what doesn't and for ideas and solutions. A strong, dedicated Data Manager, Programmer, etc. is not so easy to find. So you want to invest and keep the good ones. The good ones are leaving for better pay outside INC, and to go to companies that reward, fairly promote, fairly compensate and celebrate all levels, not just the executives.

    Doesn't Recommend
    Disapproves of CEO
  9.  

    Full of unskilled people. You feel overworked and helpless. Dirty politics, blame games and sly culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior CRA in London, England (UK)
    Former Employee - Senior CRA in London, England (UK)

    I worked at INC Research full-time (more than an year)

    Pros

    -Good Salary
    -Fast recruitment process
    -False image of being top 5 big CROs in world.

    Cons

    -POOR training

    -POOR knowledge and understanding of Leads/PMs. Who are based in different country than you and have major lack of understanding.

    -Major lack of communication in team. People who have information hide it and don't bother helping.

    -If you are CRA,then they will make you work like dog. They have so called big teams of feasibility specialist, contract specialist, site start up experts, project specialist who just dump their work on you and leave a cunning smiley :-) at the end of their emails.

    -Apparently everyone feels that they are overworked and have no hours to spend on any project. (Then what are you doing exactly if you are telling everyone the same story.)

    -Not good for people who work hard, know their job and take ownership of their work because overall culture is sly and lazy.
    - They say that their tagline is "I own it" but trust me the reality is exactly opposite. Everyone is looking for some excuse to avoid work.

    Advice to ManagementAdvice

    The speeches from the CEO Jamie Mcdonald are very inspiring but the staff is so uninterested,lazy and sly. Is this result of mergers that they have no sense of belonging. Is it growing too fast and turning into a giant mess where no one knows what they are suppose to be doing.

    Doesn't Recommend
    Approves of CEO
  10. 2 people found this helpful  

    Does not make top 1000 best places to work, SHAME SHAME

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Camberley, England (UK)
    Former Employee - Anonymous Employee in Camberley, England (UK)

    I worked at INC Research full-time (more than an year)

    Pros

    Good coffee machine & free orange squash

    Cons

    People crying at their desks for being overworked.

    People making mistakes and being blamed by managers for it.

    A lot of people on long term sick leave or resign after few days, weeks and months..

    Little pay, expect to work weekends, evenings and days off.

    Advice to ManagementAdvice

    Keep at it..doing a brilliant job in making people leave..

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Steer clear - horrible employer, will have a detrimental effect on your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Lewes, England (UK)
    Current Employee - Anonymous Employee in Lewes, England (UK)

    I have been working at INC Research full-time

    Pros

    Pension contribution is reasonably generous. That's about it.

    Cons

    Where do I begin?
    Wages are way below industry average, and so are the benefits. They will offer you a lowish starting salary promising rapid promotion and increases which in fact will only be given to members of an elite clique (especially if they threaten to leave). Others will sweat blood and not get so much as a "thank you".
    Local management is practically non-existent;- now that the office has relocated from Battle to Lewes literally all managers are gone! As are 60% of the workforce. New ones are not recruited, no wonder, who would want to work for peanuts?
    No recognition for your hard work. People whose "faces fit" will get promoted only.
    Before you consider joining, take a look around on PharmiWeb and see how many openings INC have at any one time. (Currently >30) This is not a sign of an expanding company, this is a sign of a company which people flee from at the first chance (office relocation leading to voluntary redundancy...). No new recruits, so the remaining people are getting even more increase in their workload (some of us are 300% over resourced!)
    When you apply for a job elsewhere your prospective employer will assume that because your salary is so low that you cannot be very good at your job, so will either make you a poor offer, or even none at all.
    Steer clear of this company. If only there had been someone to warn me before I joined.

    Advice to ManagementAdvice

    Read your own material regarding commitment to recognition of hard work, to equal treatment, to caring about the employees and the rest.
    T. Fitzgerald said recently that INC wanted to be the industry leader in recognition. They have rather a long way to go.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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