INC Research

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INC Research Reviews

Updated May 21, 2014

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All Employees Current Employees Only

3.0 100 reviews

71% Approve of the CEO

INC Research CEO Jamie MacDonald

Jamie MacDonald

(31 ratings)

52% of employees recommend this company to a friend

Review Highlights

Pros
  • The people are great, good place to get experience and the benefits aren't bad(in 7 reviews)

  • Work from home option comes in-handy when also managing school schedule of small child(in 5 reviews)


Cons
  • They sell you on "management by results" and "flexibility/work-life balance(in 6 reviews)

  • There is very very little or no communication from upper management(in 6 reviews)

17 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    1 person found this helpful  

    Quantity over Quality

    Anonymous Employee (Former Employee)

    ProsDepending on your department and manager, you can have a very flexible work schedule. But some departments have little/no flexibility so it is very hit or miss.

    ConsINC Research has a definite mentality of "quantity over quality". Workloads are to a level that it is not possible to produce quality work. It is not uncommon to work well over 40 hours a week if you are salaried. Depending on your department, there is no recognition for extra effort or high quality work.

    Employee morale is terrible, to a point where the work environment can be toxic with everyone vocalizing their dissatisfaction. From a corporate level, there is a lot of talk about retention, but no one in upper management is able to define what is actually being done about it. The is no corporate support for job-related training or education. The pay is well below industry standard and promotions are rare. They offer annual merit increases, but you are lucky if they are around 3%. The company seems to care more about looking for reasons to pay less in your annual increase, or to not promote.

    Advice to Senior ManagementEmployee morale would be better if company success was shared with all employees. Employee recognition would also go a long way; currently there is none. Supporting employee efforts to attend job related training would be an investment in your own company.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

    2 people found this helpful  

    One wonder what better managers would bring........

    Anonymous Employee (Former Employee)

    ProsGood people, though poorly led by their managers. Some with many years of experience in the industry.

    ConsSenior management lacks thorough understanding of local market needs results in systematically inappropriate new hires, particularly in Asia-Pacific, where a merger has been completed with another CRO. Amid the ambition to double 'enterprise value' by 2015, INC Research remains a minor player against the likes of Quintiles and Paraxel, which are in much better position to take advantage of growth in the emerging markets.

    Advice to Senior ManagementNeeds to shake-up the senior management team to include able executives from all corners of the earth. Staff members do not feel valued and this culture must change, if it is determined to become successful. As it stands, the executive floor in Raleigh resembles a private club of Anglo-Saxons managers.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Career Opportunities

    2 people found this helpful  

    Sponsor Contracts

    Sponsor Contracts (Former Employee) Raleigh, NC

    ProsCritical job training and expertise provided.
    Ability to WFH 2 days a week.

    ConsManagement is extremely unprofessional.
    Promotion opportunities are discussed and promised, but nothing comes to fruition.
    Inappropriate interactions between management and subordinate staff.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Work/Life Balance
    • Senior Management
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    • Disapproves of CEO

    1 person found this helpful  

    No Structure, No Leadership

    Clinical Team Leader (Current Employee) Cincinnati, OH

    ProsIt's a paycheck as long as you show up

    ConsToo many Directors doing absolutely nothing

    Advice to Senior ManagementNeed competitive salaries, fewer Directors, solid structure

    No, I would not recommend this company to a friend

    • Work/Life Balance
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    • Disapproves of CEO

    3 people found this helpful  

    High turnover, minimal training, frugal executives, no spirit in workplace; good projects, lots of work

    Clinical Data Specialist (Current Employee) Raleigh, NC

    ProsThere are great projects and programs at INC Research; there is a lot of work, no lack of it. INC has great caliber of talented and driven employees.

    ConsUpper management needs to be flattened. There is a neverending heirarchy of directors, assistant directores, associate directors, global directors, program directors, executive directors-----Directors directors directors. But the directors are not really directing, too many chiefs at INC, but not enough indians. INC does not pay the industry standard for middle-experienced professionals, only executive and entry-level. There needs to be more spirit at INC, there are NO socials whatsoever. Employees get no perks, because it is growing exponentially. INC has no Holiday socials or a party. We never get to party, we work hard and there are few rewards.

    Advice to Senior ManagementStart listening to middle management (line managers, department directors); they have excellent ideas and they are the "people managers", unlike executive level mgmt who is concerned with the bottom line. High turnover is a major red flag; investigate why, ask and listen to the people in those positions what works, what doesn't and for ideas and solutions. A strong, dedicated Data Manager, Programmer, etc. is not so easy to find. So you want to invest and keep the good ones. The good ones are leaving for better pay outside INC, and to go to companies that reward, fairly promote, fairly compensate and celebrate all levels, not just the executives.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Senior Management
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    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Does not make top 1000 best places to work, SHAME SHAME

    Anonymous Employee (Former Employee) Camberley, England (UK)

    ProsGood coffee machine & free orange squash

    ConsPeople crying at their desks for being overworked.

    People making mistakes and being blamed by managers for it.

    A lot of people on long term sick leave or resign after few days, weeks and months..

    Little pay, expect to work weekends, evenings and days off.

    Advice to Senior ManagementKeep at it..doing a brilliant job in making people leave..

    No, I would not recommend this company to a friend

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    • Career Opportunities
    • Disapproves of CEO

     

    Steer clear - horrible employer, will have a detrimental effect on your career

    Anonymous Employee (Current Employee) Lewes, England (UK)

    ProsPension contribution is reasonably generous. That's about it.

    ConsWhere do I begin?
    Wages are way below industry average, and so are the benefits. They will offer you a lowish starting salary promising rapid promotion and increases which in fact will only be given to members of an elite clique (especially if they threaten to leave). Others will sweat blood and not get so much as a "thank you".
    Local management is practically non-existent;- now that the office has relocated from Battle to Lewes literally all managers are gone! As are 60% of the workforce. New ones are not recruited, no wonder, who would want to work for peanuts?
    No recognition for your hard work. People whose "faces fit" will get promoted only.
    Before you consider joining, take a look around on PharmiWeb and see how many openings INC have at any one time. (Currently >30) This is not a sign of an expanding company, this is a sign of a company which people flee from at the first chance (office relocation leading to voluntary redundancy...). No new recruits, so the remaining people are getting even more increase in their workload (some of us are 300% over resourced!)
    When you apply for a job elsewhere your prospective employer will assume that because your salary is so low that you cannot be very good at your job, so will either make you a poor offer, or even none at all.
    Steer clear of this company. If only there had been someone to warn me before I joined.

    Advice to Senior ManagementRead your own material regarding commitment to recognition of hard work, to equal treatment, to caring about the employees and the rest.
    T. Fitzgerald said recently that INC wanted to be the industry leader in recognition. They have rather a long way to go.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Terrible!

    Site Activation Specialist (Former Employee) Camberley, England (UK)

    ProsSome friendly people, good for people with no experience

    ConsCompany is very sly, wages are rubbish, people are very backstabbing, no training, extreamly overworked!

    Advice to Senior ManagementTo care about the people that do the jobs!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Work/Life Balance
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    Poor management

    Anonymous Employee (Former Employee)

    ProsQuite friendly atmosphere among colleagues

    ConsPoor management, no room for work - life balance and career progression according to qualification

    Advice to Senior ManagementHighly professional employees and top managers should be kept by the company instead of concentrating just on the money.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    A life spoiling company

    Clinical Research Executive (Former Employee) Gāndhīnagar, Gujarat (India)

    ProsGood Team Work as a individual team, but overall teams are not coordinated.

    Consno vision or mission for work. Life of a small, new fresher can be spoiled out by this company and it happened.

    Advice to Senior ManagementThey should hire good employees but not Donkeys.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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