INC Research Reviews

Updated March 14, 2015
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INC Research CEO Jamie MacDonald
Jamie MacDonald
6 Ratings

23 Employee Reviews

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  1. Helpful (4)

    Over worked and under paid. Bringing in too much work, not enough resourcing. Below average for compensation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at INC Research full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Knowledgable therapeutic experts. Working to improve training process.

    Cons

    Below the industry average for compensation. Employees are over worked and exhausted.

    Advice to Management

    Invest in employees. Give monetary bonus, not award program. Senior management is power hungry.

  2. Helpful (3)

    Being a CDA WAS great...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CDA III in Raleigh, NC
    Current Employee - CDA III in Raleigh, NC

    I have been working at INC Research full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The CDA position is a piece of cake - they have all these different tasks assigned to CDA I, II, III & Sr. CDA but regardless of what level you are you'll end up doing Sr. CDA tasks within weeks of being hired if you're a CDA I or II - that's how they get around giving out promotions because they can get individuals at a low level to perform the tasks of a higher position making believe that individual will be promoted when it'll never happen. All that said, being a CDA is essentially being a gopher - if you are asked to provide something from your project manager, do it fast as lightning and they will think you are a rocket scientist. This works well when it comes to year end reviews and they are the ones providing feedback, however the current management staff seems to have ulterior motives.

    Cons

    The first few years I worked at INC were amazing. Management recognized that I was a valuable asset to the company and let me kind of march to the beat of my own drum - back then I was motivated and had a desire to make a difference and do well with my projects. I'd even check my work email in the middle of the night and respond if I happened to wake up and saw a pressing issue that needed to be addressed...Just so they'd have an answer at the crack of dawn when they checked their email and saw my reply.

    A year and a half ago after our company acquired another company, it was decided that our UK CDA's were more productive than the US CDA's, without providing any proof or metrics whatsoever to explain that rationale. It was just fact because upper management said so. They then started enforcing all of these strict rules regarding time in office which resulted in a horrible morale among employees and caused a high turnover rate.

    Prior to this, no one ever questioned my laid back demeanor. All of a sudden they were monitoring everyone's "in office time" and were disciplining individuals for being at their desk at 9:35 instead of 9:30. They act as if this strictness has lessened these past few months but it's still there - they just aren't vocal about it.

    We have employees coming to work with the Flu because they're scared management will notice they are out sick for multiple days. People are scared to have doctor appointments during business hours. It's actually ENCOURAGED to schedule appointments on your work from home day (we get one a week) - but doing that pretty much prevents any productivity from occurring if you are scheduling all of your appointments at once on the same day.

    It used to be wonderful working there but now I dread going in every single day because it's just plain depressing.

    Advice to Management

    Mind your own business and recognize employees that are doing a good job. Quit ganging up on certain individuals and give everyone a fair chance to succeed - you're all ridiculous in how you treat loyal staff members who have been with the company for many years.

  3. Horrible place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at INC Research

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Growing company has potential if they can their act together.

    Cons

    Sr. Management is horrible, communication is bad.

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  5. Helpful (3)

    Great company ... as long as you don't work in Finance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance in Raleigh, NC
    Former Employee - Finance in Raleigh, NC

    I worked at INC Research full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Some great people, good pay if you don't mind selling your soul. It all depends on where you work there.

    Cons

    Very poor senior management, outdated and incredibly inefficient systems, no training provided to staff and then as soon as something goes wrong they look for other people to blame. It won't be long until you're recording your teleconferences for evidence too as senior management constantly lie. INC also stands for It's Never Communicated. By far the worst company I have ever worked for.

    Advice to Management

    Satan has now finally gone, need to get a new CFO next ASAP.

  6. Helpful (2)

    Quantity over Quality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at INC Research full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Depending on your department and manager, you can have a very flexible work schedule. But some departments have little/no flexibility so it is very hit or miss.

    Cons

    INC Research has a definite mentality of "quantity over quality". Workloads are to a level that it is not possible to produce quality work. It is not uncommon to work well over 40 hours a week if you are salaried. Depending on your department, there is no recognition for extra effort or high quality work.

    Employee morale is terrible, to a point where the work environment can be toxic with everyone vocalizing their dissatisfaction. From a corporate level, there is a lot of talk about retention, but no one in upper management is able to define what is actually being done about it. The is no corporate support for job-related training or education. The pay is well below industry standard and promotions are rare. They offer annual merit increases, but you are lucky if they are around 3%. The company seems to care more about looking for reasons to pay less in your annual increase, or to not promote.

    Advice to Management

    Employee morale would be better if company success was shared with all employees. Employee recognition would also go a long way; currently there is none. Supporting employee efforts to attend job related training would be an investment in your own company.

  7. Helpful (4)

    One wonder what better managers would bring........

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at INC Research full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good people, though poorly led by their managers. Some with many years of experience in the industry.

    Cons

    Senior management lacks thorough understanding of local market needs results in systematically inappropriate new hires, particularly in Asia-Pacific, where a merger has been completed with another CRO. Amid the ambition to double 'enterprise value' by 2015, INC Research remains a minor player against the likes of Quintiles and Paraxel, which are in much better position to take advantage of growth in the emerging markets.

    Advice to Management

    Needs to shake-up the senior management team to include able executives from all corners of the earth. Staff members do not feel valued and this culture must change, if it is determined to become successful. As it stands, the executive floor in Raleigh resembles a private club of Anglo-Saxons managers.

  8. Helpful (4)

    Sponsor Contracts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sponsor Contracts in Raleigh, NC
    Former Employee - Sponsor Contracts in Raleigh, NC

    I worked at INC Research full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Critical job training and expertise provided.
    Ability to WFH 2 days a week.

    Cons

    Management is extremely unprofessional.
    Promotion opportunities are discussed and promised, but nothing comes to fruition.
    Inappropriate interactions between management and subordinate staff.

  9. Helpful (1)

    No Structure, No Leadership

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Clinical Team Leader in Cincinnati, OH
    Current Employee - Clinical Team Leader in Cincinnati, OH

    I have been working at INC Research

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    It's a paycheck as long as you show up

    Cons

    Too many Directors doing absolutely nothing

    Advice to Management

    Need competitive salaries, fewer Directors, solid structure

  10. Helpful (3)

    High turnover, minimal training, frugal executives, no spirit in workplace; good projects, lots of work

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Clinical Data Specialist in Raleigh, NC
    Current Employee - Clinical Data Specialist in Raleigh, NC

    I have been working at INC Research

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    There are great projects and programs at INC Research; there is a lot of work, no lack of it. INC has great caliber of talented and driven employees.

    Cons

    Upper management needs to be flattened. There is a neverending heirarchy of directors, assistant directores, associate directors, global directors, program directors, executive directors-----Directors directors directors. But the directors are not really directing, too many chiefs at INC, but not enough indians. INC does not pay the industry standard for middle-experienced professionals, only executive and entry-level. There needs to be more spirit at INC, there are NO socials whatsoever. Employees get no perks, because it is growing exponentially. INC has no Holiday socials or a party. We never get to party, we work hard and there are few rewards.

    Advice to Management

    Start listening to middle management (line managers, department directors); they have excellent ideas and they are the "people managers", unlike executive level mgmt who is concerned with the bottom line. High turnover is a major red flag; investigate why, ask and listen to the people in those positions what works, what doesn't and for ideas and solutions. A strong, dedicated Data Manager, Programmer, etc. is not so easy to find. So you want to invest and keep the good ones. The good ones are leaving for better pay outside INC, and to go to companies that reward, fairly promote, fairly compensate and celebrate all levels, not just the executives.

  11. Full of unskilled people. You feel overworked and helpless. Dirty politics, blame games and sly culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior CRA in London, England (UK)
    Former Employee - Senior CRA in London, England (UK)

    I worked at INC Research full-time (More than a year)

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    -Good Salary
    -Fast recruitment process
    -False image of being top 5 big CROs in world.

    Cons

    -POOR training

    -POOR knowledge and understanding of Leads/PMs. Who are based in different country than you and have major lack of understanding.

    -Major lack of communication in team. People who have information hide it and don't bother helping.

    -If you are CRA,then they will make you work like dog. They have so called big teams of feasibility specialist, contract specialist, site start up experts, project specialist who just dump their work on you and leave a cunning smiley :-) at the end of their emails.

    -Apparently everyone feels that they are overworked and have no hours to spend on any project. (Then what are you doing exactly if you are telling everyone the same story.)

    -Not good for people who work hard, know their job and take ownership of their work because overall culture is sly and lazy.
    - They say that their tagline is "I own it" but trust me the reality is exactly opposite. Everyone is looking for some excuse to avoid work.

    Advice to Management

    The speeches from the CEO Jamie Mcdonald are very inspiring but the staff is so uninterested,lazy and sly. Is this result of mergers that they have no sense of belonging. Is it growing too fast and turning into a giant mess where no one knows what they are suppose to be doing.

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