INC Research Reviews

Updated August 21, 2014
Updated August 21, 2014
112 Reviews

3.2
112 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
INC Research CEO Jamie MacDonald
Jamie MacDonald
39 Ratings

Review Highlights

Pros
  • The people are great, good place to get experience and the benefits aren't bad (in 7 reviews)

  • Work from home option comes in-handy when also managing school schedule of small child (in 5 reviews)


Cons
  • They sell you on "management by results" and "flexibility/work-life balance (in 6 reviews)

  • There is very very little or no communication from upper management (in 6 reviews)

More Highlights

18 Employee Reviews Back to all reviews

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  1.  

    High hopes led to nothing but disappointment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sponsor Contracts Analyst  in  Raleigh, NC
    Current Employee - Sponsor Contracts Analyst in Raleigh, NC

    I have been working at INC Research full-time

    Pros

    The company seems to be growing and from what we hear in town hall meetings, the financials are good. Solid pay. Pretty good benefits as well.

    Cons

    I have worked in challenging environments before, but the management team that leads Sponsor Contracts Change Orders is the most pathetic example of leadership and management that I have ever seen. I have been here less than 18 months and they have ran off excellent talent just due to unrealistic expectations and micro management (missing deadlines because your manager wants margins adjusted). It's not just one manager, it is multiple managers. I will be leaving as soon as I can. Disgusted.

    Advice to ManagementAdvice

    HR needs to intervene in the Sponsor Change Orders Group. "Treat people as you would want to be treated."

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2.  

    Quantity vs Quality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at INC Research for more than 5 years

    Pros

    Possibility of positive life/work relationship depends on the department and management. Benefits are comparable with industry standards. Location in Raleigh more favorable to RTP.

    Cons

    Training is inconsistent and self-directed. Working outside your job title is almost a guarantee. Hours of each day are spent substantiating/justifying your position for management.

    Advice to ManagementAdvice

    Spend more time understanding staff expectations and performance and less time business building. The business will not grow if staff members are leaving or unhappy. Satisfied employees will grow a business everytime.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    A Step Back In Time. Remember high school cliques?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at INC Research full-time for more than 3 years

    Pros

    Good pay and decent benefits. It's very evident that many knowledgable people have been strategically recruited to work here. Some flexibility in schedules & work from home capabilities.

    Cons

    If you're not part of one of the "cliques" you can go ahead and count yourself out of any career recognition, respect or advancement opportunities. The blood runs deep here. If your personal integrity prevents you from partaking in the juvenile gossiping, two-faced relationships, throw-anyone-under-the-bus-if-it'll-benefit-you type of behaviors, this is NOT the place for you. It's the way it works all the way down the food chain at INC. The cliques are diverse. I've sat back & watched it for years. They include senior management level staff down to interns & random people in between. If you're not "in", do yourself a favor & get OUT fast. You're headed nowhere fast. If the merciless backstabbing isn't enough, the bashing of fellow employees you'll witness will eventually make your ears bleed. It's a ruthless game that you can't win.

    Advice to ManagementAdvice

    Just stop it. You know better. Let your integrity shine. Stick up for what or who is right, regardless of who in your clique might just gasp in disbelief at your professional, adult-like behavior. Be the one to break this cycle. Defend, believe in & fight for your staff. Loyalty increases morale, and you'd be amazed at what a difference you'd see in performance & turnover if morale was increased. Even just a smidge.

    No opinion of CEO
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  5. 5 people found this helpful  

    Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Raleigh, NC
    Former Employee - Anonymous Employee in Raleigh, NC

    I worked at INC Research full-time for more than a year

    Pros

    Week off at Christmas, made some really good friends, met some very driven and intelligent people, global company so there is some opportunity for travel for most positions, they always paid me on time

    Cons

    I ignored the negative reviews here on glassdoor because I was excited about the idea of my new job at INC, but over time the cons that appear in these reviews became very apparent. There's a reason it only has a 2.9/5 at the time of writing. This job was not at all what I expected- my primary beef with the company is false representation of my position's duties. I was told that I would be involved in a range of activities and projects that I ultimately never even participated in. Corporate insists that the company is constantly developing new and exciting things, but the reality is that progress is slow to come- I mean, the company still uses Windows XP! Overall, the company seems too occupied with hyping its systems and products that it doesn't spend any time actually implementing them. This is a very top-heavy organization (i.e. high percentage of manager/director and higher), so there is a lot of talk but not much action. My honest advice is to pass on this company- and pro tip, their competitors pay better!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Wrong people being promoted to leadership, lots of backbiting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Clinical Programming  in  Raleigh, NC
    Current Employee - Clinical Programming in Raleigh, NC

    I have been working at INC Research full-time for more than 5 years

    Pros

    Nice, caring coworkers and chances to learn new skills

    Cons

    Way too much work, need to hire more staff! Overtime is normal, work/life balance is skewed

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 3 people found this helpful  

    Issues at the top

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Raleigh, NC
    Former Employee - Anonymous Employee in Raleigh, NC

    I worked at INC Research full-time for more than 3 years

    Pros

    Some of the people are fantastic. Worked with some of the best in the industry. 1 week off at Christmas. Decent benefits and matching 401k.

    Cons

    Sr. Leadership had extremely poor communication. They chose to speak in expletive rather than constructive communication. There was a policy of being asked for opinion but ultimately input was ignored. IT became extemely disjointed and cross-functional team work was non-existent. Policies put in place that discouraged any sort of collaboration. Our team experienced grave turnover with 60% reduction by attrition.

    Advice to ManagementAdvice

    Your employees are the best asset you have. Listen to them attentively. Get rid of those who refuse to collaborate and 'empire-build'. Retain the knowledge you have because the faucet is at full-blast.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8.  

    Poor mgt. / antiquated equipment/ nepotism

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Safety Specialist
    Former Employee - Safety Specialist

    I worked at INC Research as a contractor for more than a year

    Pros

    Outstanding introduction to Safety and Pharmacovigilance. Terrible introduction to CRO culture.

    Cons

    No chance for advancement unless you are liked (subjectively) or are a friend, or related to a manager. Equipment in the Cincinnati office was woefully outdated and inadequate. Too many managers. I received instructions and demands from no less than five different people (not counting sponsor). Often one manager directive would contradict that of another manager's directives. As a result, there was much confusion in our group and the quality of work suffered as a result. Many promises that were never kept. Threats from managers were constant and often. I liked the work but disliked the environment.

    Advice to ManagementAdvice

    No need for five mangers on the same project. Many threats, no real support. I recommend frequent courses in team building and management skills.

    Neutral Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Recent negative shift in direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at INC Research full-time

    Pros

    -The people are great to work with. In my department, there is more of a "small company feel" even though we are in a global organization

    -The benefits are pretty good

    -Since turnover is very high, responsibility growth outpaces pay growth (this is also one of the reasons turnover is high), which can be good for gaining valuable experience and knowledge

    Cons

    -My department used to promote from within when deserved, however over the past year only 1 person has been promoted. In the meantime, we have hired in people at higher levels, some of whom have already left for greener pastures.

    -Very small annual raises and pay is not competitive with other CROs. This is a good place to begin a career, but other CROs will pay thousands more per year to do the same job.

    -There is very high turnover right now. 10-12 of my colleagues have voluntarily left in the last month alone. Workloads are very high and keep increasing.

    -We just experienced a large layoff. 4 of our most knowledgable staff were laid off. After the layoffs, our executive director had a call with our department to let us know that those 4 people were "hand-picked" because they opposed "process improvements". The vast majority of the remaining staff also oppose these process improvements, but executive management does not seem to care.

    -Technology lags severely behind other CROs, which hampers efficiency and overwhelms employees with 5-10 different programs/places to track information.

    -Resourcing issues, unmotivated employees, lack of efficient tracking systems, and a recent emphasis on only speed (not quality) has caused a big drop in quality of work.

    Advice to ManagementAdvice

    Reward your employees monetarily, invest in their skills with up-to-date systems and listen to their opinions. Oftentimes your most valuable resource is the resource closest to the situation.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    INC Research was more interested in making money than their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CDM
    Current Employee - CDM

    I have been working at INC Research full-time

    Pros

    Location ( but they laid off everyone there)

    Cons

    Not very flexible even though it is a computer job.

    Advice to ManagementAdvice

    Make your employees happy

    Doesn't Recommend
    Disapproves of CEO
  11. 2 people found this helpful  

    A Company in Transition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CDA  in  Cincinnati, OH
    Former Employee - CDA in Cincinnati, OH

    I worked at INC Research full-time for more than 5 years

    Pros

    They have pretty good benefits including: PTO, Personal Holidays, Insurance and 401K matching.

    Cons

    They are a company in transition and appear to be making poor judgement calls with recently acquired employees.

    Advice to ManagementAdvice

    Don't assume that all research studies are created equally and can easily have new employees replace seasoned employees. This angers the sponsors by putting inexperienced personnel on a study and creating more potential problems (additional $$) for the sponsor. Many high quality personnel have been let go due to "workforce reduction". I hope you know what you are doing to keep the company afloat. Removing quality personnel is not the way to win sponsors.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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