IRS Reviews

Updated July 23, 2015
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John Koskinen
11 Ratings

Pros
  • It also offers a great work/life balance (in 36 reviews)

  • Government position good benefits and pay (in 31 reviews)

Cons
  • Lack of career advancement due to budget and status quo (in 5 reviews)

  • Work can become redundant and its hard to move around once stuck in a job series and grade (in 5 reviews)

More Pros and Cons

42 Employee Reviews

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  1. Call Center Rep

    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC

    I worked at IRS (Less than a year)

    Pros

    nope. nope. nope. nope. nope.

    Cons

    if you have customer service skills, you are looked down upon, and will get bad evals.

    Advice to Management

    Dont drink the Kool Aid.


  2. revenue officer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Revenue Officer in Turners Falls, MA
    Current Employee - Revenue Officer in Turners Falls, MA

    I have been working at IRS (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    good pay, hard work and government job

    Cons

    no support, watch your back and keep up and know what you are doing.


  3. bureaucracy

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Detroit, MI
    Current Employee - Anonymous Employee in Detroit, MI

    I have been working at IRS

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    not going out of business

    Cons

    bureaucracy and word-smithing and nit-picking

    Advice to Management

    get a bit less bureaucratic


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Dead End Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Transcriber in Cincinnati, OH
    Current Employee - Data Transcriber in Cincinnati, OH

    I have been working at IRS full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Flexible Schedule. Some of the people are nice.

    Cons

    I thought completing my BA would afford me opportunities for advancement but I was dead wrong. It's an extension of high school- only with embittered adults who go out of their way to hold certain people back. Incompetent and prejudiced management prefer scapegoating to being responsible for themselves or their decisions. The physical environment smells of mold and urine- probably a result of the leaky old building built atop a military dump and the rodent problem. There's absolutely no opportunity for advancement of you are educated, a person of color, or professional. The only way to advance is to become a domineering but sycophantic manipulator or be related to the right person. It's one the the most miserable places I have ever worked and people openly resent you if you are "different" or just happy. So they make every effort to sabotage you behind your back. If you attempt to report abuse or bullying they retaliate with reckless abandon. It's a different world- like a waking nightmare.

    Advice to Management

    Get educated and get trained in office management, conflict resolution, and diversity. Be professional and train everyone equally and thoroughly. Stop promoting people because they placate your ego or assuage your insecurity. Appreciate, respect, reward, promote, and value good employees that make the effort. The compartmentalization is absurd and only serves to benefit those in power and their friends or lap dogs.


  6. Helpful (1)

    IRS Employment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Certified Public Accountant
    Former Employee - Certified Public Accountant

    I worked at IRS full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Excellent training (until Congress slashed the IRS' budget).

    Cons

    Hostile labor-management relations. The Agency's employment practices reveal the animosity the Agency has towards its employees.

    Advice to Management

    Stop acting like a bunch of ignorant, intolerant bombastic a**es!


  7. Helpful (1)

    Customer Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Portland, OR
    Former Employee - Anonymous Employee in Portland, OR

    I worked at IRS

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Decent benefits. I enjoyed talking to the tax payers while working to resolve their issues or concerns and did this well. Working off two monitors helped a lot to multi-task situations.

    Cons

    Heavily micro-managed. If you like having to count for every second of your time spent in front of a PC its fine but you will always have to answer for every little thing with someone always looking over your shoulder. The training is grueling, dull, boring unless of course you are the type of person who likes to fill in numbers on lines and searching for the meanings of specific tax codes which unless you know what they are trying to find them in their library database takes an eternity when performing this work. Also, the training was the worst. The trainers are workers who have been their awhile but most of them have no teaching experience which made learning even more difficult. The pay does not equal the work and stress this position comes with. Also, throughout the entire training period of 3 months we were told over and over not to worry about the daily testing we were given, ït does not matter" the important thing was how to find the info in the database! Now if you don't know what your looking for, how do you know if you found the correct answer or not? Now if you already have tax experience and like tax things along with a good amount of computer experience this job might be for you. You must like heavy handed control and all your calls monitored as well. For me personally, I resigned.

    Advice to Management

    Hire professional trainers to come in with a strong tax background to teach the functions of this job. Get real projectors that actually work and don't quit during class times. Toss all those poorly written tests and set up the class computers to teach hands on learning. This is called a hybrid learning environment. But since its government I doubt it will ever change. New materials and interactive learning environment with periods of working at your desks to get a better feel for the job while your learning it, not at the end when you are being thrown into your seats and have to go live. Otherwise, this is a poor learning experience all the way around.


  8. Helpful (2)

    Underpaid! Seriously overworked!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at IRS (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    If you like tax...Welcome home!

    Cons

    Taxpayers, churn and burn work, you must be highly productive in this position. Management is terrible. Most newer/younger employees are highly qualified and underemployed. But there is a break down of communication as most of the managers were grandfathered in, worked their way up from admin positions and mail clerk and are now overseeing this new highly intelligent workforce which leads to a huge breakdown in communication. The IRS is split up in to regions and each region does their own thing so you may do things one way in the midwest and a completely different way in the south, east coast, west coast, etc. Total chaos. Be prepared to be best friends with your NTEU union rep! You'll need them!! Oh, and if you want to move up or move around in the IRS...A) Prepare for a long wait and/or B) Being politically savvy will need to be your strength all while trying to balance an inventory of cases and constant production goals!

    Advice to Management

    Go back to school! Treat your employees better. Try to have consistency across the regions. Create career development plans with your employees as most want to move up and around the IRS. Create more opportunities for employees to work with one another such as special teams. Get rid of the slackers sliding into retirement or make them tax consultants or something. Don't just leave them in positions where they need to be productive when they are not then look to the younger/newer employees to pick up their slack! GS levels should also be higher for the amount of work done.


  9. Bilingual Customer Service Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bilingual Customer Service Representative
    Former Employee - Bilingual Customer Service Representative

    I worked at IRS

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Ridiculously easy to get hired. Can wear any attire as there is absolutely no professionalism.

    Cons

    Culture that values age and time in agency over any professional degree. Shames recent college graduates. ~80% of management is compromise of trashy elderly teen moms who do not value college graduates and brag about all the kids they had by the time we were graduating from college. Federal benefits that must be negotiated with hr over a 1-800 number that is almost never available. Taxpayers are greatly under served because of the poor policies employed.

    Advice to Management

    All managers need a college degree or some minimal education. Spending a lot of time as an employee is not enough. The agency needs managers other than trashy teen moms and mentally unstable/ racist ex military .


  10. Helpful (1)

    csr balance due

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at IRS

    Doesn't Recommend
    Doesn't Recommend

    Pros

    federal benefits, good location for me

    Cons

    terrible people work there, terrible team leaders, very offensive very discriminating

    Advice to Management

    listen to your csr opinions


  11. Helpful (3)

    Consider your career there are better places to keep your technical skills up to date.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Specialist in Lanham, MD
    Former Employee - Technical Specialist in Lanham, MD

    I worked at IRS full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    great teleworking environment, good online training system

    Cons

    levels of management takes long time in accepting change, don't like to rock the boat fresh ideas are hard to get management to accept management been there to long with lack of experience from other agencies technical years behind other agencies in Washington dc

    Advice to Management

    pay bonuses to employee that leave ACIO decided to save budget to not award bonuses to exceeds employee and only pay to outstanding employee. When an employee develops a tool to improve management then don't screw them out of 600 or 800 dollars as a bonus.



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