IRS

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IRS Reviews

Updated August 17, 2014
Updated August 17, 2014
350 Reviews

3.4
350 Reviews
Rating Trends

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John Koskinen
36 Ratings

Review Highlights

Pros
  • Good work life balance, great learning experience (in 31 reviews)

  • Good Benefits, working with great co-workers who will help you when needed (in 27 reviews)


Cons
  • The downside is that there have been a pay freeze, hiring freeze, and furlough (in 7 reviews)

  • Lack of career advancement due to budget and status quo (in 4 reviews)

More Highlights

53 Employee Reviews Back to all reviews

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  1.  

    Tax

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IRS Contact Representative  in  Dallas, TX
    Current Employee - IRS Contact Representative in Dallas, TX

    Pros

    Salary competitive in comparison to similar opportunities benefits and leave are great

    Cons

    Inability to" step out of the box" because you stick to the script when dealing with taxpayer and the make sure you do it by recording your every work and then basin your performance review on this. The training is very lacking.

    Advice to ManagementAdvice

    Un expericence

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Bureaucratic, hierarchical

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Washington, DC
    Current Employee - Anonymous Employee in Washington, DC

    Pros

    Some of the people are very dedicated to public service. Some great co-workers in the research community.

    Cons

    Management is pretty bad. Promotions to management based on experience working at IRS, not necessarily on management skills. Very hard to try anything new. Morale is terrible given the political controversies, pay freeze, budget cuts.

    Advice to ManagementAdvice

    Definitely understand the constraints they are under, but they do need to provide some sort of incentive for staying at IRS.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    No advancement opportunity.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Investigative Assistant  in  Cincinnati, OH
    Current Employee - Investigative Assistant in Cincinnati, OH

    Pros

    Flexible work schedule, time off, able to work from home, benefits are good, public transportation subsidy, day shift and no weekend work.

    Cons

    No advancement opportunity due to budget cuts. Surrounded by lazy and ignorant individuals who are in their positions because they have been there so long and won't retire. Managers are for the most part incompetent, only care about themselves and do not know how to manage work or personnel. They could easily get rid of the dead weight, promote the good people and save the American taxpayer billions per year. But, government work doesn't make sense and it's never going to improve.

    Advice to ManagementAdvice

    Document those who don't do their work properly so you can get rid of them instead of just shifting them around. Promote those who actually do good work so they don't leave.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Be Prepared to Get An Ulcer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Seasonal Data Transcriber  in  Kansas City, MO
    Current Employee - Seasonal Data Transcriber in Kansas City, MO

    Pros

    Salary, and luckily I'm only here 4 months out of the year.

    Cons

    Most seasonal employees do not qualify for insurance. GS-4 Data Transcribers are treated like dirt by management. Changes to performance evaluation procedures are not communicated to employees. Data Transcribers work in an assembly-line production "sweat-shop" atmosphere with emphasis only on production, so if you have a question or suggestion, management does not want to hear it. Management has no interest in helping you perform your job better. If you can't "hack it", then you're out the door, or labeled a "problem employee" and ostracized. This is not a nice place to work.

    Advice to ManagementAdvice

    Employees deserve courtesy from their department managers. Do not hide out in your office, arbitrarily handing down decisions without any sort of explanation, it creates a hostile work environment. Changes to performance system deserve a thorough explanation, not simply handing out a packet and saying "read this". Answer questions and stop treating employees who ask the questions as if they are asking for a favor. Lead by example ! Be tactful ! Department managers should never laugh about employees behind their backs, as I've seen happen here.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Not for everyone, unless you have prior IRS experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Contact Representative  in  Portland, OR
    Former Employee - Contact Representative in Portland, OR

    Pros

    Very nice people, great hours, paid training program.

    Cons

    Short lunch hour, training provided didn't match job expectation. Management didn't fully communicate daily changes or assist with training in any manner. Be comfortable with entire call and computer keystrokes recorded and reviewed. Due to budget constraints, this years training started late and was several days short complete, leaving new hires to feel completely on their own. Difficult or unique calls that required assistance/training were dealt with inconsistently depending on your manager/lead.

    Advice to ManagementAdvice

    Re-do training program to adequately prepare CSR's for phone calls that require reconciliation. I wish them all the best.

    Doesn't Recommend
    No opinion of CEO
  7. 1 person found this helpful  

    The IRS does not have a clue on how to motivate or properly train employees

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Government employer, offers great benefits.

    Cons

    No motivation by employer. no mobility... still seasonal, never know working of furloughed.

    Advice to ManagementAdvice

    None

  8.  

    Frustrating, but fulfilling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Manager  in  Memphis, TN
    Former Employee - Team Manager in Memphis, TN

    Pros

    Benefits are great. Training is extensive.

    Cons

    Congressional red tape makes the job hard to learn because everything changes so often.

    Advice to ManagementAdvice

    Listen to the employee that actually does the work.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    The pros and cons of the IRS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Internal Revenue Agent  in  New York, NY
    Former Employee - Internal Revenue Agent in New York, NY

    Pros

    Great training, great way to learn how to interact with different individuals and helps you comprehend tax law easier since you will be working with it on an everyday basis. Great hours for those workers with families.

    Cons

    pay, work environment and lack of appreciation for their employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    won't be working here again...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tax Examiner
    Former Employee - Tax Examiner

    Pros

    job security is pretty good.

    Cons

    good employees are under valued

  11.  

    Field Collection

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Paid leave and holidays. Great coworkers very helpful. Initial training was very intensive and informative.

    Cons

    Workload continues to grow promotion potential is limited. Training is all online so employees tend to multitask and not learn, too many other things that need done in a day to worry about an online CPE that you don't get anything out of.

    Advice to ManagementAdvice

    Hire support for the field by not you are making customer service impossible and defeating the mission statement and core values of IRS

    Doesn't Recommend
    No opinion of CEO

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