IRS
3.4 of 5 328 reviews
www.irs.gov Washington, DC 5000+ Employees

IRS Reviews

Updated May 15, 2014
All Employees Current Employees Only

3.4 328 reviews

                             

74% Approve of the CEO

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John Koskinen

(27 ratings)

65% of employees recommend this company to a friend
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    2 people found this helpful  

    Be Prepared to Get An Ulcer

    Seasonal Data Transcriber (Current Employee)
    Kansas City, MO

    ProsSalary, and luckily I'm only here 4 months out of the year.

    ConsMost seasonal employees do not qualify for insurance. GS-4 Data Transcribers are treated like dirt by management. Changes to performance evaluation procedures are not communicated to employees. Data Transcribers work in an assembly-line production "sweat-shop" atmosphere with emphasis only on production, so if you have a question or suggestion, management does not want to hear it. Management has no interest in helping you perform your job better. If you can't "hack it", then you're out the door, or labeled a "problem employee" and ostracized. This is not a nice place to work.

    Advice to Senior ManagementEmployees deserve courtesy from their department managers. Do not hide out in your office, arbitrarily handing down decisions without any sort of explanation, it creates a hostile work environment. Changes to performance system deserve a thorough explanation, not simply handing out a packet and saying "read this". Answer questions and stop treating employees who ask the questions as if they are asking for a favor. Lead by example ! Be tactful ! Department managers should never laugh about employees behind their backs, as I've seen happen here.

    No, I would not recommend this company to a friend

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    Not for everyone, unless you have prior IRS experience.

    Contact Representative (Former Employee)
    Portland, OR

    ProsVery nice people, great hours, paid training program.

    ConsShort lunch hour, training provided didn't match job expectation. Management didn't fully communicate daily changes or assist with training in any manner. Be comfortable with entire call and computer keystrokes recorded and reviewed. Due to budget constraints, this years training started late and was several days short complete, leaving new hires to feel completely on their own. Difficult or unique calls that required assistance/training were dealt with inconsistently depending on your manager/lead.

    Advice to Senior ManagementRe-do training program to adequately prepare CSR's for phone calls that require reconciliation. I wish them all the best.

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    The IRS does not have a clue on how to motivate or properly train employees

    Anonymous Employee (Current Employee)

    ProsGovernment employer, offers great benefits.

    ConsNo motivation by employer. no mobility... still seasonal, never know working of furloughed.

    Advice to Senior ManagementNone

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    Frustrating, but fulfilling

    Team Manager (Former Employee)
    Memphis, TN

    ProsBenefits are great. Training is extensive.

    ConsCongressional red tape makes the job hard to learn because everything changes so often.

    Advice to Senior ManagementListen to the employee that actually does the work.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    The pros and cons of the IRS

    Internal Revenue Agent (Former Employee)
    New York, NY

    ProsGreat training, great way to learn how to interact with different individuals and helps you comprehend tax law easier since you will be working with it on an everyday basis. Great hours for those workers with families.

    Conspay, work environment and lack of appreciation for their employees.

    No, I would not recommend this company to a friend

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    won't be working here again...

    Tax Examiner (Former Employee)

    Prosjob security is pretty good.

    Consgood employees are under valued

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    Field Collection

    Anonymous Employee (Current Employee)

    ProsPaid leave and holidays. Great coworkers very helpful. Initial training was very intensive and informative.

    ConsWorkload continues to grow promotion potential is limited. Training is all online so employees tend to multitask and not learn, too many other things that need done in a day to worry about an online CPE that you don't get anything out of.

    Advice to Senior ManagementHire support for the field by not you are making customer service impossible and defeating the mission statement and core values of IRS

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    We in chaos right now

    Collection Representative (Current Employee)
    Philadelphia, PA

    ProsGood job security even though are budget go slashed the job provides a steady paycheck and we get a pension and a 401k plan

    Constraining got so bad we are making on our course materials at our local office rather then getting it from headquarters. Our raises no longer keep up with inflation and we lost our overtime

    Advice to Senior ManagementHave congress give us more money to do our job

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    Unprofessional

    Anonymous Employee (Current Employee)

    ProsGovernment position good benefits and pay

    ConsToo many people who are not professional

    Advice to Senior ManagementMost managers are very inadequate and under educated

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    It is as bad as you think it would be

    Federal Contact Representative (Former Employee)
    Seattle, WA

    ProsThe IRS is never going out of business, so job security is there if you want it. Except for the management, the people I worked with were nice folks. They enjoyed talking about how terrible the environment was as much as I did.

    ConsManagement is brutal. If you're not on top, you're life is going to be very regulated. I was once lectured for being 2 minutes late from my 15 minute break. It took 5 minutes each way on the elevator, so grabbing a coffee across the street was nearly impossible. Lunch was only 30 minutes (minus 10 for that elevator trip). The only place to eat that quickly was in your cube, or at the Federal building cafeteria where food goes to die. Bathroom breaks were discouraged if they were outside your 15 minute regularly scheduled break. You could put in a request for a schedule, but requests were granted by seniority. It didn't matter what time your kids came home from school. Because budgets are determined by Congress, everything was tight. The office supply closet included yellow number 2 pencils and paper. You got two pencils -- two.

    Advice to Senior ManagementDon't be so mean. You have smart people working for you.

    No, I would not recommend this company to a friend

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