IRS

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IRS Reviews

Updated January 31, 2015
Updated January 31, 2015
428 Reviews
3.5
428 Reviews
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John Koskinen
56 Ratings

Review Highlights

Pros
  • It also offers a great work/life balance (in 36 reviews)

  • Good Benefits, working with great co-workers who will help you when needed (in 31 reviews)


Cons
  • Lack of career advancement due to budget and status quo (in 5 reviews)

  • Work can become redundant and its hard to move around once stuck in a job series and grade (in 5 reviews)

More Highlights

60 Employee Reviews Back to all reviews

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  1.  

    Customer Service is terrible for employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisory Contact Representative in Franklin, TN
    Current Employee - Supervisory Contact Representative in Franklin, TN

    I have been working at IRS full-time (more than 10 years)

    Pros

    The pay and benefits are good. Being off on every federal holiday is a plus. The amount of leave you can accrue is good as well.

    Cons

    Management as a whole is terrible. You have a few good managers and a lot of bad ones. There is no opportunities once you reach journey level in the Contact Representative position, and no perm jobs available.

    Advice to ManagementAdvice

    Communication is key and the managers that treat you like trash need to go

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    changed from secure to insecure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at IRS full-time (more than 10 years)

    Pros

    Most of the people I worked with were great. I learned a lot about taxes through the great training that they used to have and there used to be room for advancement

    Cons

    Most of the above has changed. No room for advancement because of the hiring freeze that has been in place for the last 3 years, and the training dollars have been cut substantially.

    Advice to ManagementAdvice

    management has no control about these issues - it is the government in control at this time.

    Doesn't Recommend
    Negative Outlook
  3.  

    If this position would have been long term, under well organized management it would be a graet position.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Batching and Extracting
    Former Employee - Batching and Extracting

    I worked at IRS

    Pros

    Experience with tax preparation and the tax process in the mailroom

    Cons

    Seasonal, under qualified management. Two many chiefs and not enough indians

    Advice to ManagementAdvice

    Even senior employees can gain from training excercises.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Revenue Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Internal Revenue Agent in Atlanta, GA
    Current Employee - Internal Revenue Agent in Atlanta, GA

    I have been working at IRS

    Pros

    Telework
    Work with a variety of taxpayers on a variety of issues

    Cons

    Promotion Opportunity (not based on performance)
    Detail Opportunity (based on if your manager likes you - not based on your actual performance)
    Very Bureaucratic
    Funding very low back to Ronald Regan administration - although we secure $4 dollars for every $1 of budget expense for the entire federal government
    Very cliquish - managers treat one person very differently from other employees
    Poor work-life balance

    Advice to ManagementAdvice

    Hire managers with good solid people skills
    Promote people based on actual performance - do not allow managers to select people promoted and have a fair application rating system

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Lead you on

    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at IRS full-time (less than a year)

    Pros

    government job with all the perks of insurance which is expensive decent pay that's about it

    Cons

    They will lay you off at drop of a dime don't plan your mortgages,carnotes, bills etc working there they will drop you like a hot potato and managers don't care all they care is if they have a job coaches and leads too they lie to you saying you wont be furloughed but here I am everything got messed up

    Advice to ManagementAdvice

    give new hires more opportunity to advance you only give upper level jobs to seniority but new hires deserve a chance to move up too the people who have been there don't know anymore than the new hires

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Interesting place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at IRS

    Pros

    Each case that I work is a puzzle, and therefore interesting.

    Cons

    Changed can be on a dime, and management of teams often do not have experience in the area they are managing. Not to mention that some staff are not qualified, but know just enough to get by, and are retained where as in the private sector they would be discharged.

    Advice to ManagementAdvice

    Pay more attention to goals for staff. In the 6 seasons I have been at the IRS only one manager followed that path and was spot on as a manager. Another conducted all of my weekly reviews at the end of the season. That is not management on the team level. I also see some higher managers in place that do not have experience in the area they manage.

    Recommends
    Neutral Outlook
  8.  

    Stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Revenue Officer
    Former Employee - Revenue Officer

    I worked at IRS full-time (more than 3 years)

    Pros

    Large agency. Plenty of jobs.

    Cons

    Managers don't know how to lead. The job was extremely stressful and most of the time you have your hands tied. Can't really do anything to the taxpayer in order to gain compliance. Managers hardly ever wanted to give good annual performance ratings because they knew that the employee would move on to another job.

    Advice to ManagementAdvice

    Hire actual managers and not just people to fill in a position.

  9. 1 person found this helpful  

    Tax

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IRS Contact Representative in Dallas, TX
    Current Employee - IRS Contact Representative in Dallas, TX

    I have been working at IRS as a contractor (more than 3 years)

    Pros

    Salary competitive in comparison to similar opportunities benefits and leave are great

    Cons

    Inability to" step out of the box" because you stick to the script when dealing with taxpayer and the make sure you do it by recording your every work and then basin your performance review on this. The training is very lacking.

    Advice to ManagementAdvice

    Un expericence

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Bureaucratic, hierarchical

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC

    I have been working at IRS full-time (more than 3 years)

    Pros

    Some of the people are very dedicated to public service. Some great co-workers in the research community.

    Cons

    Management is pretty bad. Promotions to management based on experience working at IRS, not necessarily on management skills. Very hard to try anything new. Morale is terrible given the political controversies, pay freeze, budget cuts.

    Advice to ManagementAdvice

    Definitely understand the constraints they are under, but they do need to provide some sort of incentive for staying at IRS.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    No advancement opportunity.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Investigative Assistant in Cincinnati, OH
    Current Employee - Investigative Assistant in Cincinnati, OH

    I have been working at IRS full-time (more than 3 years)

    Pros

    Flexible work schedule, time off, able to work from home, benefits are good, public transportation subsidy, day shift and no weekend work.

    Cons

    No advancement opportunity due to budget cuts. Surrounded by lazy and ignorant individuals who are in their positions because they have been there so long and won't retire. Managers are for the most part incompetent, only care about themselves and do not know how to manage work or personnel. They could easily get rid of the dead weight, promote the good people and save the American taxpayer billions per year. But, government work doesn't make sense and it's never going to improve.

    Advice to ManagementAdvice

    Document those who don't do their work properly so you can get rid of them instead of just shifting them around. Promote those who actually do good work so they don't leave.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

IRS Photos

Internal Revenue Service (IRS) (Photo thanks to Flickr user cliff1066tm, available under by 2.0)
IRS Building (Photo thanks to Flickr user davidboeke, available under by-sa v2.0)
Grand Architecture - This grand facade is the IRS Building on 12th Street NW! (Photo thanks to Flickr user SP8254, available under by-nc-nd v2.0)

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