ITT Technical Institute

  www.itt-tech.edu
  www.itt-tech.edu

ITT Technical Institute Reviews

Updated November 25, 2014
Updated November 25, 2014
536 Reviews
2.3
536 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
ITT Technical Institute Chairman & CEO Kevin M. Modany
Kevin M. Modany
280 Ratings

Review Highlights

Pros
  • Pay was decent for no experience and no degree (in 14 reviews)

  • The reward of helping students achieve their goals is priceless (in 24 reviews)


Cons
  • no work life balance - required to work 6-7 days per week and on vacation or sick leave (in 21 reviews)

  • Tales from students about financial aid acquired through the company sounds shady at best (in 23 reviews)

More Highlights

287 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good place to get more experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ITT Technical Institute

    Pros

    School have a Nice people

    Cons

    Too many Info for a quarter

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Aid Officer in Charlotte, NC
    Current Employee - Financial Aid Officer in Charlotte, NC

    I have been working at ITT Technical Institute full-time (less than an year)

    Pros

    Good team environments, very ethical company, good experience

    Cons

    Long hours and weekends, no a good work life balance

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Stressfull, but Decent.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Admissions Representative in Madison, MS
    Current Employee - Admissions Representative in Madison, MS

    I have been working at ITT Technical Institute full-time (less than an year)

    Pros

    Co Workers are very Friendly. Having the ablity to change lives, and reaching their educational and career goals.

    Cons

    constant changes, leads suck, pay suck for the work you do, management only look out for self, didn't care for your needs, work hours are all over the place,

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    call center job as usual

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ITT Technical Institute

    Pros

    get to work alone so yeh

    Cons

    busy work and a lot of it

    No opinion of CEO
  6.  

    Very structured, but more interested in passing students on

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Adjunct Faculty Member
    Current Employee - Adjunct Faculty Member

    I have been working at ITT Technical Institute part-time (more than 3 years)

    Pros

    All the materials required to teach are provided
    Dept Chairs are willing to work with your schedule to assign classes to teach
    Fellow adjuncts willing to help out in a pinch

    Cons

    Policies reward dishonesty when reporting grades, holding instructors responsible for lazy students
    Students get enrolled into programs they know they are not fit for, then instructor held accountable when "retention" levels are not met
    Pay increases are minimal

    Advice to ManagementAdvice

    Support instructors when the student attendance directly impacts their achievement
    Work with recruiting to stop bringing in unmotivated students

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    ITT-Tech

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Learning Resource Center Assistant
    Current Employee - Learning Resource Center Assistant

    I have been working at ITT Technical Institute full-time (more than an year)

    Pros

    If done correctly, you have the opportunity to truly help students. This was my first job out of college, and it has allowed me to gain experience while working on my MBA.

    Cons

    If you are a hard worker, they will bleed you dry. Meaning if you volunteer for one opportunity, you will be volunTOLD for many others. You will work two late nights a week, and at the start of each quarter, plan on working 12 hour days all week. You will work saturdays and holidays as well as be asked to stay later than you original shift.

    The worst part about ITT is their recruitment style. If numbers were based on how many a rep could GRADUATE vs. how many they could simply get in the door, the learning enviornment would take on a different culture.

    Advice to ManagementAdvice

    Change your recruitment style, provide more room for growth and higher incentives.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    No life, No Structure, Poor organization, No Leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Admissions Representative in New Orleans, LA
    Current Employee - Admissions Representative in New Orleans, LA

    I have been working at ITT Technical Institute full-time (more than an year)

    Pros

    relaxed environment, very cool co workers who you bond with because they feel your pain. lag time and long lunches when the boss isn't paying attention.

    Cons

    low pay, benefits are bogus, no room for advancement, awful hours, quality of life is compromised. its off in no mans land where nobody can find you.

    Advice to ManagementAdvice

    This place is the worst. I moved to work this job because I wanted to be closer to home and lifestyle and in the end it is nothing more then a sales position with unrealistic goals. This place is horrible. I would not recommend this place to anyone. No need to work past 6pm and the cold calling is a waste of my time and my Masters Degree. They have people in power who have no education and they preach education. They saddle these poor people with tons of debt and most will not get the jobs they want because they are societies forgotten and they look and sound like it. This pace is a waste.
    I would tell anyone who applies to work it for a while to learn what not to do and then change jobs immediately. Matter of fact, don't take the job. If they are that open to hiring you, THEN THATS A RED FLAG RIGHT THERE!!!! Clearly nobody wants the job to begin with and they have a very low retention rate. THIS IS A TELEMARKETING JOB, RUN AWAY AS SOON AS POSSIBLE.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    I would recommend some changes. This place could be great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Troy, MI
    Current Employee - Anonymous Employee in Troy, MI

    I have been working at ITT Technical Institute full-time (more than an year)

    Pros

    Chairs and management of most departments assists staff and students

    Early Career Academy is a great opportunity for high school students to obtain their high school diploma and an Associates Degree free of charge. That is a point of pride to work here.

    You can help students. ITT is a business and students are numbers to reach goals across each department; however, you can still work with students to reach their goals as long as you understand the business aspect of this institution. There is nothing wrong with for profit education. If you understand that coming in, you will be much happier.

    Adequate pay for non-exampt hourly, especially in over time
    Fair pay for exempt

    Cons

    High turnover in all positions. Senior staff do not seem to be promoted into vacancies as they occur. New staff are brought in to take higher positions and with this, the new staff seems to have less of a knowledge base for their position than those below them. This has led to conflict, which leads to the lower level staff vacating their position for one reason or another, increasing the high turn over rate.

    Benefits, in comparison to other places I have worked, are poor. They are very costly respectively. No incentive for not taking benefits. Benefit department is not easy to work with. They have overcharged and been difficult to work with to obtain refunds.

    Training is not specific to tasks of position. Hit the ground running has led many people, very capable people, of falling flat on their face.

    Expectations and goals may not be attainable and when taking a new position here, you may be taking a position that has been previously occupied by someone who did very poorly which may increase the likelihood of failure in attaining those expectations.

    New tasks, assignments, and responsibilities are continually added to my position and other positions here.

    I have witnessed a very cut throat environment here, specifically between staff in each department. It would appear that co-workers will try various means to get ahead of one another. It does not seem to be beyond some to step on another to get ahead of their co-worker and in an attempt to gain a promotion, despite being passed over previously for the same promotion.

    You may need to work hours beyond what you originally agreed to in order to meet your goals.

    Due to the structure, recruitment leads are given to the top three performers from the previous week first, which does not help those that were not top performers in the followig week, thus the same people stay on top and leads that are not as promising are given to those that are under the top three.

    If you are in a position that is being managed, you may feel this environment is heavily micro-managed. If you are in a position of management, you may be frustrated by the inability to write someone up or move someone through the process of termination for cause. Regardless of your position, you may be surprised and frustrated by the lack of respect some co-workers of other departments or within your department have for your position and how freely others feel as though they can demonstrate that to you.

    You may be graded on performance measures that are based on previous quarters, whether you were in position or not. You may pay for the poor performance of those that came before you in your position because of this as this is part of your review.

    You may not be able to get your work done because of numerous meetings, conference calls and events that seem to lack attendance of the intended target audience.

    Early Career Academy, charter high school, is a good thing but may have potential for serious problems. There are minors on the campus during the day, high school students, some that behave as one would expect them to given that they are kids, causing a disturbance. There seems to be no guidelines on acceptable behaviors or rules on when/where they can be. If there are, then the regular ITT staff is unaware of them. Also, there seems to be no supervision by the staff of Early Career Academy other than inside classrooms. I have seen students in groups hiding out in bathrooms, down back hallways misbehaving and just sitting around by the vending machines on their phones when classes are in session, but there seems to be no one around to tell them otherwise, such as the presence of a hall monitor as in regular schools. Regular staff members try not ot have any interaction with them because we have not been informed on what is acceptable, not acceptable, or what role we have with them.

    Advice to ManagementAdvice

    Centralize your training when you onboard new employees. Specifically set aside a training period, perhaps hold training classes a few times a year at different locations, like other big companies do, to onboard large groups of new employees, especially given your turn over rate. Hold training away from the work environment, while having a more seasoned person, perhaps borrowed from another campus to fullfil tasks. Then send the employees back to begin work preprared. Have them go through online training onsite and then have trainers present and run through the tasks of the department they are hired for. If you take one week to do this away from the work site, then return them, they will be better prepared. It is too hard to train and to do the job. It is impossible to do a job that they have not learned while learning the job. That is setting them up for failure.

    Consider the focus of this business - obtain and retain students, see them through to graduation. What is the best way to do that? You have adequate recruitment staff to bring them in, but you have poor staffing in regards to supporting retention of the students. The workload of a particular department needs to be considered when staffing, not necessarily the number of students, to determine how many staff are needed for an area. The front end is loaded with reps to pull people in and once the students are in the seats, you have a skeleton crew to assist them. It goes beyond teachers and chairs. Registrar, Career, and Dean are very few in numbers and no student services department. This is what will drive your retention up. Take a page from other institutions and learn how to retain your students. It is cyclical. You will retain your students and your staff.

    This is not the review of a bitter former employee who was fired. I am current employee and I am high performing with no jeopardy of being terminated. I wish that this place was what I thought it was when I interviewed. I wanted this to the be the place I retired from. I wanted to be able to take advantage of the promotional opportunities that were discussed during my interview but they do not exist. Now I am actively looking for employment elsewhere. You can fix this for the next person and I hope the new CEO has a hand in that. Good luck to those that stay behind and as many of them, new and old staff, have come to talk to me about this, this review is a mix of all comments, mine and others. Hire an independent consultant firm to evaluate your business. You should want to know why you have so many vacancies across the board and why your retention rates are so poor, this is for both staff and students and is fundamentally the same problem. You have a good product here, for both students and staff, but you deliver it wrong.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Moderate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Aid Coordinator, Senior in Waco, TX
    Current Employee - Financial Aid Coordinator, Senior in Waco, TX

    I have been working at ITT Technical Institute full-time (more than 5 years)

    Pros

    Low pressure and good people

    Cons

    Zero opportunity for increasing your pay.

    Advice to ManagementAdvice

    Fix the pay structure.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    the students make it worth it

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ITT Technical Institute

    Pros

    the students, faculty, colleagues, and fulfillment

    Cons

    challenging to make the numbers, especially with the restraints placed on the position

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