In-N-Out Burger

  www.in-n-out.com
  www.in-n-out.com

In-N-Out Burger Reviews

Updated November 13, 2014
Updated November 13, 2014
271 Reviews
4.2
271 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
In-N-Out Burger President Lynsi Martinez
Lynsi Martinez
160 Ratings

Review Highlights

Pros
  • Hours are great, fast paced work never a dull moment so work goes by fast, Great pay starts at (in 45 reviews)

  • Good Pay, great learning experience, teaches good work ethic (in 30 reviews)


Cons
  • long hours, hard work , very fast paced, dealing with difficult customers (in 19 reviews)

  • Hard to become a full time worker, due to them being required to offer health benefits after a certain amount of hours (in 12 reviews)

More Highlights

7 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    No longer a great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Level 7
    Current Employee - Level 7

    I have been working at In-N-Out Burger full-time (more than 5 years)

    Pros

    Good Pay for those with no experience

    Cons

    Company treats employees horribly and saves managers anyway possible, even at the cost of multiple employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Great place to work, high energy, fast pace.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at In-N-Out Burger

    Pros

    Flexible schedule, constantly busy, never stop moving, good training and room for growth.

    Cons

    Late shifts can sometimes be a burden if you're not use to it.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Favoritism Over Hard Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate in Escondido, CA
    Former Employee - Associate in Escondido, CA

    I worked at In-N-Out Burger part-time (more than an year)

    Pros

    Some of the employees are lovely people to work with, other employers are happy to hear you worked for In N Out, You get a free meal with each shift (not including shakes, more than two meat patties, or two slices of cheese), everyone is wearing the same outfit, and it's completely unflattering so you don't have to worry about girls/guys judging your body (they can't see it) I liked the forced modesty. Customers were typically friendly and happy to be there, they hold In N Out employees in high esteems. I made some nice friends who are all very different. The diversity is awesome. I respect the Christian faith the C.E.O. Lynsi Torres brings into the privately owned company. The upper management are wonderful people, genuinely wanting to help better the service being provided. There are many different events the company puts on for the employees as well, creating unity. I admire the generosity. One Day I will own a successful business. Working at In N Out has enlightened me on how to improve a grand business.

    Cons

    To be blunt, the store managemt did not treat majority of the employees well, and let their favoritism over look many things that were considered "unacceptable" to the company. I would like to believe other In N Out stores are far less reliant on favoritism, and valued the hard work, and good character of their employees, but I most certainly cannot say that about the store I worked at. The managers appeared to be reading from a script that mad them politically correct, but when the script was done and they added a few of their own words, it was plain to see the In N Out values were not theirs. When I was hired I was told if I worked hard, asked for help, advice, and was providing excellent service, I could "move up the totem pole." This most definitely was not the case. There was a lot of drama. I suppose it is fast food, but I expected more from In N Out. I noticed the spirit of joy in providing great service fell in many of the people around me as they realized they would have to suck up to the managers and spend time with their favorite group of people outside of work to get promoted. While it would seem a nice idea to have a sense of community, all they really did was talk about each other behind their backs. One manager in particular took a great dislike to me. No one knew why, but yes, everyone appeared to notice, and ask me why I let her treat me the way she did. I came to work to provide excellent service for a paycheck, not to have childish bickering with a childish manager. I have a lack of respect in the idea that someone who behaves so poorly can become a manager and be expected to reap amazing results. That just sounds like and equation for disaster. A manager that is not good with high stress situations should not be a manager, sadly, those are the kinds of managers at this store. The main store manager was very uninvolved in the unity of the store, I wonder if he knew that was on his script. Oddly enough, these are only the very surface details of the problems at store 247. I feel liberated. Now that I don't work there. My hard work is actually appreciated now. When I own my own business, I will surely be on the lookout for mishaps like these that can strain the success of my company, and my employers well being.

    Advice to ManagementAdvice

    Upper Management should ask the employees how they are being treated, how their employment can be improved, and most importantly give advice for how us as individuals trying to promote the positive image of In N Out, can better do our jobs, and improve our service. This would put pressure on the store managers to treat their employees equally. I appreciate all the hard work I see in the Upper management, and hope they can gain a helpful perspective.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Dont apply

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Associate in Palmdale, CA
    Current Employee - Store Associate in Palmdale, CA

    I have been working at In-N-Out Burger part-time (more than 5 years)

    Pros

    It pays more than other fast food jobs, and a flexible schedule.

    Cons

    Management doesnt know how to run a shift, they play favorites, you can never get full time hours and benefits once youre hired. lucky at some store if you get more then 25 hrs a week. They treat you like garbage for certain positions and they protect their managers more than their associates.

    Advice to ManagementAdvice

    Some should quit just because you got stuck working at a burger place dont make other peoples lives miserable while at work.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    Former Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Level V in Atascadero, CA
    Former Employee - Associate Level V in Atascadero, CA

    I worked at In-N-Out Burger full-time (more than 3 years)

    Pros

    Starting pay for a fast food job. Free food when you work. Good for people who like a busy atmosphere.

    Cons

    The company really only cares about their bottom line. I brought up the fact to management that a new associate would do something the wrong way, and they told me that they didn't care--the only reason they were hired was because they were pretty and looked good for customers.

    Advice to ManagementAdvice

    Don't act like you care about your associates when you shut them down for bringing up their feelings about store issues.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 4 people found this helpful  

    horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Hesperia, CA
    Former Employee - Anonymous Employee in Hesperia, CA

    I worked at In-N-Out Burger

    Pros

    good pay and opportunities to move up within the company. where good when it came to customer service and cleanliness.

    Cons

    Sends employees home after working a hour, Didn't train just threw me out there to figure things out on my own, and wouldnt work around school schedules.

    Advice to ManagementAdvice

    Work with employees school schdules since you pride yourself on family and school coming before work. And train employees properly.

    Doesn't Recommend
    No opinion of CEO
  8. 3 people found this helpful  

    Only a good place to work if you're in school. NOT A CAREER!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Hamburger Cook in Carson, CA
    Former Employee - Hamburger Cook in Carson, CA

    I worked at In-N-Out Burger

    Pros

    They are really reasonable about the scheduling. Always work around school schedule. One or two really great managers (while they last). Best paying Hamburger joint. Good benefits.

    Cons

    No seniority- People just starting will pass you up soon enough. No job security- you will get fired for one little thing and it doesn't matter how long you have been loyal with the company (and NO I didnt get fired). This company used to be great to work for but with the Rapid expansion its undergoing under Lindsay Snyder, Leadership and Management Quality is Deteriorating.

    Advice to ManagementAdvice

    Stop expanding so rapidly the company and focus on Quality of Burgers as well as leadership training your managers. BRING BACK STORE TRAINERS PLEASE!!!!!!!! Training is your future and your employees are not trained properly. And for god sake give your hard working employees some positive feedback once in a while. Thats why I QUIT! I felt under appreciated for all my hard work.

    Doesn't Recommend
    Disapproves of CEO

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