InContact
3.8 of 5 40 reviews
www.incontact.com Midvale, UT 500 to 999 Employees

InContact Reviews

Updated Mar 16, 2014
InContact – “Day of Caring”

All Employees Current Employees Only

3.8 40 reviews

                             

84% Approve of the CEO

InContact President, CEO, and Director Paul Jarman

Paul Jarman

(31 ratings)

81% of employees recommend this company to a friend
4 Employee Reviews Back to all reviews
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  • Culture & Values
         
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1 person found this helpful  

Love the culture hate the workload

Anonymous Employee (Former Employee)
Midvale, UT

I worked at InContact full-time for more than 3 years

ProsAdvance your skills and talent
Get to do things never thought possible
Excellent pay
Excellent culture
Team outings
No red tape
Great people

ConsNo work life balance - they will work you until you quit
Benefits horrible
Workload is for 3-4 people
Mangers to busy to manage people because they are putting out fires all day
Managers have to many favorites
Lack of professionalism
No real buddy system when you come on you are expected to learn by yourself
No training plan
No knowledge base
No leadership backing
No sense of direction
Processes change daily

Advice to Senior ManagementHire more people don't wait until everything breaks.

Get rid of some of your old mangers they are the reason why people leave they don't want to grow and change with the company

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Small Company That Can't Grow

Anonymous Employee (Current Employee)

I have been working at InContact full-time for more than a year

ProsSome good people and ideas. A good life balance in some departments. If you like the feeling of a small company with small ideas and small goals, you will feel right at home.

ConsinContact refuses to grow. They won't make the investments in the people who create all the value. The technology vision consists of how to limp along for the next six months. Don't think you can join this company and change anything, you will be quickly marginalized by the entrenched politics of a very small minded company.

Advice to Senior ManagementMake the investments or sell to someone who will.

No, I would not recommend this company to a friend

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Good right out of college

Anonymous Employee (Former Employee)
Midvale, UT

I worked at InContact

ProsInnovative company
Interesting niche
Leading edge technology
Always had new things in the pipeline
The chance to work on some very challenging and interesting products

ConsManagement was always distracted by the newest "shiny" thing
People were quietly fired and nobody knew they were even gone
Trying to be too much to too many
Lack of upward career mobility
Tendency to get "typecast" onto projects or technologies

Advice to Senior ManagementinContact (formerly UCN) needs to specialize in a few products and do them very well rather than being fragmented on several products and getting it out the door just for the sake of the product hitting the market.

Overall, good potential for technology and financial responsibility. Poor in the area of hiring on-shore, local workers to promote the U.S. getting back on its feet rather than sending U.S. dollars to other countries for cheap labor - very disappointing.

No, I would not recommend this company to a friend

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Could be a truly great company if they focused more

Anonymous Employee (Former Employee)

I worked at InContact

ProsGreat bunch of people
Good time off right from the get go
SaaS and cloud company
Really wants to succeed

ConsLack of focus
Inability to think ahead
Too many projects taken on at once
Little to no real strategy
Sales and corporate strategy not aligned

Advice to Senior ManagementFocus hard on doing 2 or 3 things really well. The lack of focus hurts company direction. Ensure that your Sales team and development strategy is fully aligned.

No, I would not recommend this company to a friend

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