Inovalon

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Inovalon Reviews

Updated Jul 28, 2014
All Employees Current Employees Only

2.5 203 reviews

38% Approve of the CEO

Inovalon Chief Executive Officer and Chairman of the Board Keith R. Dunleavy

Keith R. Dunleavy

(128 ratings)

34% of employees recommend this company to a friend

Review Highlights

Pros
  • Flexible work schedule; able to work from home (in 18 reviews)

  • You will learn a lot about the American healthcare system, Medicare and Medicaid and how they work (in 5 reviews)


Cons
  • no work life balance at all - people are expected to slog for 9-10 hours each and every day (in 19 reviews)

  • Absolute no work life balance and minimum transparency and increasing red tape (in 6 reviews)

More Highlights
68 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Keep your resumè updated!

    Product Manager (Current Employee) Bowie, MD

    ProsA foot in the door to the healthcare data analytics field. You will work with some good people and make solid connections for when you leave. There ARE good managers among the bad, and there ARE good colleagues to work with. The paychecks don't bounce.

    ConsWhere do I even begin.

    Have a look at some of these reviews and ask yourself why there are 10 negative ones for every positive one, which were probably posted by some shill in HR anyway. I will echo what they have to say from my own experience below.

    I have met Keith Dunleavy on multiple occasions. He is a very sharp man. He is also extremely greedy, demanding, and unsympathetic to the employees who actually do the work to make the company successful. He is the emperor of his domain and it is his way or the highway. He surrounds himself with sycophantic executives and "handlers" whose job it is to prepare a room before his entrance, so as not to say or do anything to make him angry. This is not a man who responds well to criticism, and the entire culture of the company reflects it. Heed this fact.

    Turnover at all levels is incredible. The average senior manager's tenure can be measured in months, not years. Those who don't toe the line are swiftly shown the door, and those who can no longer bear Dunleavy's imposing demands find it on their own. I have had five different managers in as many years, and none are still with the company. Despite the cute, jingoistic corporate propaganda constantly being shoved down our throats about how great the company is, and how much Inovalon aspires to be an "Employer of Choice", most employees don't seem to stay very long. Heed this fact.

    Stress is insane, as are work expectations. Your life and well-being come in a distant second to deliverables, period. Fun story: early one Friday it was found that one of the automated process had failed and had to be run manually. This team, which had started working on the problem at 8:00 AM Friday morning, worked straight through until 5:00 AM the following morning, at which point the lead sent out an email saying, "Thank you for your effort, team. Let's take a break and reconvene at 8:00." For this you may get a pat on the back or a 10 dollar gift card to Starbucks. This amount of unwavering dedication is expected. Heed this fact.

    Let one thing be known above all else: you are nothing more than a number here. This company owes you no allegiance whatsoever, and they haven't the slightest bit of compunction firing you on a whim and without notice. Employees are managed by "headcount". A fifth of the company was let go entirely without warning due to incompetent budgetary management, which was ENTIRELY preventable by a more conservative growth trajectory. But that is not how Keith rolls. Entire office locations are closed "strategically" and without notice. The moment you as an employee no longer contribute enough to the bottom line, you're gone the same day. Heed this fact.

    Still want to work at Inovalon?

    Advice to Senior ManagementDr. Dunleavy, sell the company already and retire to Monaco. Your employees are sick of being worked to the bone to pad your bottom line and it shows. Don't bother sending out employee surveys unless you actually care enough about the responses to address our concerns, because right now the only thing you I.N.S.P.I.R.E. us to do is keep our resumès up to date.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Disapproves of CEO

    4 people found this helpful  

    If you take a job here, you will regret it........

    Anonymous Employee (Former Employee)

    ProsI met some of the most hardworking, educated, innovative people at Inovalon. Unfortunately, most of them left and I did as well.

    ConsThe CEO will hold you captive in a 2 hour meeting to discuss his disgust that a diagram on a proposal, slick, letter, presentation, etc., should be .3% smaller. Or that the letter "p" on page 1, 582 is in font 8 and should be 9. And....the person who allowed this to happen (because he never remembers anyone's name) should be given a warning. I've never seen an ELT team led by someone so incompetent.

    CEO, CEO, CEO. Did I mention the CEO?

    Advice to Senior ManagementIt seems to me that someone is listening, as they finally hired a real executive (President). Unfortunately, until the CEO is dismissed, the problems will continue. Stop the CEO from going out on every sales call/presentation and ruining the sale with his dog and pony show. Let the salespeople do their job! . Inovalon will be nonexistent soon, as anyone in the healthcare industry is aware that the moment you mention you work or worked at Inovalon, the immediate response is " I'm sorry". Inovalon's reputation in the healthcare industry is not a good one.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Disorganization

    RCRC (Current Employee) Dallas, TX

    Pros*Work from home.
    *Decent pay but not great.
    *Room to advance, though, not sure I'd want to.

    Cons*Unrealistic expectations! They now make everyone take a 40 question test EVERY MONTH. A score below 95% results in being written up.
    *Leads and managers who have know idea how to treat human beings and will not hesitate to throw you under the bus AND put a brick on the pedal to cover their own rear. They are not all bad, though, the good ones just don't last long.
    *Very high turnover rate/widespread layoffs with little notice. This means that "leadership" is constantly changing and people/teams are shuffled around without notice making it very difficult for form decent working relationships.
    *Inconsistent "Operating Procedures" (they only apply when it benefits them)
    *Outdated equipment.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    5 people found this helpful  

    "Simply, not a good company. Do not compromise integrity for money. I regret it."

    Manager (Current Employee) Bowie, MD

    Pros- Decent Salary
    - I'm trying
    -Oh, room for advancement because of the high attrition rate.
    -If you get a decent manager, you will survive.

    ConsThe bearable Cons:

    -No work/life balance. None. There are some people that I am positive are not seeing there family.
    -Horrible ELT except for CPO/COO (C.G.) who should be CEO and just change the culture of the company.
    -Attrition rate is extremely high. The talented leave fast. The very talented leave like they are breaking out of a bank! I have never seen so many people quit like this at a company.
    -No Professional development

    What actually is truly unbearable:

    The company absolutely cares Nothing for you; whether you bust your tail or not.
    It is blatantly obvious the CEO is not a good person and must be avoided at ALL times.
    CYA mentality companywide. Throw a man under the bus and put a cement block on the gas pedal.
    Smart people that ONLY like to talk...list to the echo of themselves talk...then talk some more.
    Everything is a Fire Drill/Emergency. How can every request be a Fire Drill?
    Such poor character being displayed in much of leadership.
    Such poor integrity; a business model that is built on disorganization and squeezing money out of every client, with very little concern for truly impacting the lives of people.

    Advice to Senior ManagementYou finally hired a real President, because you couldn't overlook so many talented people leaving. Good Move.
    Invest in your employees. Just give a resemblance that you care about them. The culture must change or this company will not last 5 more years. Why such a strong prognosis? You have a strong CPO/COO that is committed to change, but there are too many CEO pleasers on the ELT who appear to undermine his efforts. Its pitiful.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    5 people found this helpful  

    Projec management within Technology is a joke!

    Anonymous Employee (Current Employee)

    ProsFlexibility. Very little comes to mind,

    ConsThe absolute worst project manager and program management strategy I have ever witnessed. CTO couldn't make a decision on two people who are incompetent so he divided the department to appease divas and several real , good, wholesome people lost their jobs. I have seen so many good people leave. I'm just done watching the crash and burn.

    Advice to Senior ManagementMotivate your good employees. Reward competence, not incompetence. Oh yeah, please stop lying so much.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    4 people found this helpful  

    I'm sorry I ever went to work for this company. Avoid at all costs.

    Anonymous Employee (Former Employee) Bowie, MD

    ProsThere is significant room for individual career growth due to high employee turnover. You will learn a lot about the American healthcare system, Medicare and Medicaid and how they work. You will also learn a great deal about the medical bioinformatics business and how to use the government system to get access to millions of Medicare and Medicaid dollars.

    ConsThe benefits at Inovalon are very poor. There's no tuition reimbursement, salaries and bonuses are far below industry average, work-life balance is non-existent, the work environment is high pressure and morale is universally poor. Promotion at senior levels is restricted to "yes-men" who kowtow to the CEO's incessant and unreasonable demands.

    The executive turnover at Inovalon is horrific. In the few years I worked there, this small company lost over two dozen senior executives. The reason they all left was that they were tired of being continually berated by the CEO. If you are a senior manager considering employment at Inovalon, I strongly suggest you speak to ANY of the many former company executives who have left, and listen to what they have to say. If you decide to work there and are promised something, GET IT IN WRITING.

    The senior executives care nothing about their employees: as an example, one employee was so pressured at work and so worried about their career that they committed suicide. The work environment at Inovalon is not dissimilar to the paranoia that existed in the last days of the Nixon administration; there is a severe lack of trust across all levels of the company. If you decide to get a job here, get everything in writing and save all of your email on a thumb drive daily.

    The CEO is known as a perfectionist who will take over any meeting and berate the entire staff because a dialog box is one pixel off, or a background is not precisely the right color, a task was not performed precisely the way he asked, or any number of other minutiae. (Not in a Steve Jobs sort of way, either) He wastes hours in a room full of chief executives wasting everyone's time doing this, and everyone remains silent in fear of retribution. When other executives speak up in these situations, they would inevitably disappear in a few short weeks. In short, he believes he knows everything, he does not trust anyone in his company to do the right thing, and has zero respect for his staff. Innovation is completely crushed, office gossip and backstabbing is rampant, senior execs resort to back-door meetings to try to get things done behind the CEO's back, morale is extremely low, and eventually the senior executives (who are great people and used to being treated with more respect) get disgusted and leave - many of which leave without having another job to go to.

    Do not let the "work from home" benefit persuade you; this is only a benefit for the remote field coders. If you're a core employee, this doesn't apply.

    Only work here as a last resort. For myself, I would rather dig ditches than work for this company again.

    Advice to Senior ManagementStop posting phony reviews of the company on Glassdoor. Everyone who works or has worked at Inovalon know they're fake and intended to counterbalance the overwhelming number of bad reviews you're getting.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Incompetent Leadership - Look out for Red Tape and Glass Ceilings

    Operations Department (Former Employee) Baltimore, MD

    ProsHas Hired Good Hard Working Staff, No Vestment Retirement Fund Schedule. Low Standard, Easy employment and recruitment opportunities.

    ConsCorporation places "high power" titles to recruit and exploit the market to hire individuals with advanced degrees to underpay and overwork individuals shifting overall employee demographic when employer market was less competitive (Upper Management: predominantly white, male, MA/PhD, long time family or friends, Mid-Level Management: predominantly white, 50/50 male to female ratio, HS, BA, MA and Floor Level Associate and Staff: predominantly black females, 20s to 50s, HS Degree. Culture and Values lead by upper management are not carried through and lessens opportunities for its employees and community by limiting philanthropic work to large name corporations to get press coverage and tax write offs. The department works in contract with major Health Insurance Plans yet fails to negotiate sub par health benefits for its' employees. Request for financial assistance to further education has been denied multiple times on the basis that individuals are untrustworthy and one receive their degree leave the company. Contracts and large lay offs result from upper management overpromising to deliver results to large reputable Health Plans and tarnishes professional relationships and opportunities for employees to find new employment within the field. Management is often given last minute notification to offer floor staff opportunity to make performance changes to meet the standards and requirements requested by Upper Management. . The type of work is unique to its' industry and limits opportunities for employment change. Employee Compensation Earnings are questionable with generous pay for Upper Management while laying off several employees to also generous self bonuses while laying off hard working under appreciated employees, Retirement Package benefits allow vestment schedule to secure only upper management's retirement until where they continue to downsize and handle smaller accounts probably because of profit loss to get to their retirement. Management has family/friend connections, quick promotions and pay raises occur without demonstrating performance standards. Standards and Expectations are questionably constructed to limit promotional opportunity due to education/cultural/sex/racial background. Organization has only declined in reputation and downsized over the past years with multiple lost contracts which lessens potential business investments and partnerships, easy hiring process of field staff causes sloppy image due to lack of effective training and oversight, company has changed name to derail mistakes and tracking of reputation, company has closed locations, company has lost good leadership.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    5 people found this helpful  

    I finally left this company that treats you like a number

    Anonymous (Former Employee) Bowie, MD

    ProsI have had great relationships with coworkers. Great people keep leaving the company and the cool-aid drinkers remain.

    ConsThis company has been going downhill fast. It starts at the top and the culture does not promote the people who stay late and work so hard and that give up time with their families. No work/life balance. I have sacrificed so much working here. There is no leadership direction or valuing of the employees. I had to endure abuse from the CEO and officers who shouldn't be in those positions. They treat women poorly like they have no value. There is no diversification, just white men who try to run the company. They don't want your opinion. They tell clients what they should buy and don't listen to the client's needs. They don't appreciate their sales people, their client service people or product departments. They keep losing clients and I am embarrassed to work for such a company and that is why I finally left. Really consider if you want to work at Inovalon. You will regret it.

    Advice to Senior ManagementThe top needs to go and then rebuild from there. Value your employees.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    7 people found this helpful  

    Worst company in this UNIVERSE

    Software Development Engineer (Former Employee) Bowie, MD

    ProsFree water - only if you are lucky.
    Not unemployed.

    ConsNO work life balance.
    Political environment.
    Software engineer are considered as code machine and not as human programmers.
    NO professionalism and has NO RESPECT FOR INDIVIDUAL.

    Advice to Senior ManagementTreat all employees equally and please spread message: professionalism and RESPECT for INDIVIDUAL is a key factor.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Career Opportunities
    • No Opinion of CEO

    7 people found this helpful  

    TAMPA CALL CENTER CLOSES UNDER THE COVER OF NIGHT.

    Anonymous Employee (Former Employee)

    ProsAt the time i was looking for job stability, they paid well and provided benefits. It sounded great but it was not reality.

    ConsThere was always an incredible amount of pressure with supervisors stocking you, recording you and replaying the calls as they wished. Everyone was unhappy and in fear even the supervisors were stressed, all afraid to loose their jobs. Everyone was afraid to talk because they fired their employees at the drop of a hat. In the end everyone came in to work and were fired one by one and no one knows why.

    Advice to Senior ManagementIf the rest of the company is run like the Tampa office, well, it is now closed.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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