Insight

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Insight Reviews

Updated Jun 20, 2014
All Employees Current Employees Only

2.7 170 reviews

72% Approve of the CEO

Insight President and Chief Executive Officer Kenneth T. Lamneck

Kenneth T. Lamneck

(94 ratings)

41% of employees recommend this company to a friend

Review Highlights

Pros
  • Good people for the most part, challenging work(in 10 reviews)

  • Good place to start for entry-level IT sales(in 5 reviews)


Cons
  • terrible hostile work environment, terrible home work balance terrible upper management team(in 10 reviews)

  • There is such a lack of discipline from sales reps who do not care very much(in 5 reviews)

34 Employee Reviews Back to all reviews
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    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    3 years of near hell

    Account Executive (Current Employee) Tempe, AZ

    ProsSome good people, great opportunities if you are Mormon, I know a lot of reps that make great money, but you have to be able to survive 3-5 years of very little pay and volitile sales until you can build your book.

    ConsTerrible middle management, endless useless campaigns, metrics based on how many clients you called about the topic of the week, slow order entry terrible CRM system, true call center no freedom to visit clients and build relationships, I have witnessed Insight pull major accounts from seasoned reps for "Market Purity"

    Advice to Senior ManagementListen to your employees. You claim to make attempts of this but nothing is never done.. Part of listening is TAKING ACTION. Ken is making some good changes but they have a loooooooooong way to go

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Regretful

    Systems Analyst (Former Employee) Tempe, AZ

    ProsThere are literally no positive aspects in working for this company short of just having a job to make your bills.

    ConsTerrible benefits package, 401k match is low, health care insurance costs to employee very are high. This company is just plain evil, managements compensation is based on screwing over low level employees and on their ability to send jobs to outsourcing 'partners'.

    Advice to Senior ManagementInsight started as a call center operation to sell hard drives on a low margin. That same cheap call center mentality still drives managements attitude and incentives. The best thing management could do is jump into an icy cold lake and take a deep breath.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Insight (NSIT) as a place to work

    Anonymous Employee (Current Employee) Tempe, AZ

    ProsIn my experience, micro-management was not an issue unless there was a real problem with a partner. Most of my experience in my early career with Insight was with knowledgeable, intelligent managers who pushed to achieve goals based on honesty and merit.

    ConsInternal politics, unqualified people promoted to positions of management (no degree beyond a high school diploma or any skills at being a manager other than dictating ideas via email from behind a desk), poor communication between upper management and employees and shrinking benefits. A turnover rate that is over 40% per year and a reliance on temporary employees, many of whom prefer to leave than stay at Insight.

    Advice to Senior ManagementCommunicate honestly, with integrity to your employees. C-Level employees need to get out of their offices and engage with employees to get a transparent picture of what is happening "on the floor."

    No, I would not recommend this company to a friend

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    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Update your Resume!

    Anonymous Employee (Current Employee) Plano, TX

    ProsThe training can be detailed, if you get hired at the right time. Beyond that there isn't much on the "good" side.

    ConsUpper management doesn't understand what is going on in their own offices. Every decision that is made negatively impacts the employees. Not a friendly environment. Upper management treats their staff poorly, and doesn't understand the needs of their staff. The main office hands down edicts that appear to be pulled out of thin air, that impact the business very negatively. I would not recommend Insight to anyone, business or employee. Update your resume if you are at Insight now.

    Advice to Senior ManagementListen to your staff.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Not a good environment

    Senior Account Executive (Former Employee) Tempe, AZ

    ProsIts a great place to break your teeth and get an education in this industry. Its a good place for people that want to start a new career or kids just out of school. They do have some pretty good benefits. There is an employer match for your 401K and after 3 years you get 3 weeks off.

    ConsLarge organization where there is alot of disconnect. Policies change weekly depending on the mood of management. Very difficult to get an answer or to get someone to help or make a decision. Most of management consists of sales people that were not able to make it as sales reps and it was either find another position or get out. The good ol'boy network is in effect here and is very well recognized by the human resource department in fact their words were "this is the good ol boy network and nobody can change that. The old v.p. of HR Kaylene Moss tried but, couldn’t” This Good Ol' boy way seems to be the fastest way to the top. Qualifications are secondary. Compensation is one of the biggest issues here. The requirements to make money change almost monthly. Sometimes its based on GP and then some months its Revenue. If you dont meet revenue goals they actually take money back from you quarterly and just back it out of your monthly check. If there is a big hit they do not make arrangements with you to pay it off in reasonable chunks they just take the whole thing regardless if your check would come out to a negative. There were times that you would do a commission adjustment because someone made a mistake but, they werent concerned with that mistake since it didnt affect their paycheck. The commission adjustment would ONLY be looked at on the very last day for a possible approval and if they found one T not crossed it would move over to the next month for approval. There were some sales reps chasing significant amounts of their hard earned money for as many as 6 months and even some more severe cases. You cannot trust this company to pay you honestly. You must check the commission for every single order that you enter to make sure that they havent made a mistake. They put a house load on everything you sell and they state in their policy that the load will be between 1%-3.39% depending on how many touches they have to the product. I found numerous errors there where they would sneak in a 10% load which would significantly reduce your commission amount and they never touched the product at all in fact it was drop shipped from the mfg straight to the customer so according to their policy there would be no load. It took them months to fix that, put a 3.39% load on and to pay me back. This company is not looking out for their employees. They are trying to make as much money as possible and at the expense of their sales people

    Advice to Senior ManagementHire qualified people. Hire based on a persons ability to do the job and not because hes cool to drink with. When hiring within the company you may want to look at people with a proven ability not a failed attempt at sales and again hes cool to drink with. Listen more to what your sales people have to say. These are the people that are responsible for those Mercedes and BMW's that you have parked in covered parking up front not to mention those huge salaries and houses. The turnover is tremendous and its making your competitors rich. Maybe you should concentrate on how to make your employees happy and if not thats ok because you guys are a great training facility otherwise

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Its a matter of time

    Account Executive (Former Employee) Sheffield, England (UK)

    ProsWonderful people (non management)
    compensation plan was ok got worse over the years
    Very good tech team

    Consmicro management
    lack of training
    HR policies are very questionable
    Core values are not followed

    Advice to Senior ManagementThe company seriously needs to look after their employees, after 10 years at Insight i was dismissed because they found a loop hole in the HR policies. If a manager doesnt like you then they will find anything to pin on you to get you out of the business. Quote from a director "if we want someone out we will get them out" clearly worked in my case. I think the SLT need to look a little deeper into the business and realise the reps are the ones keeping the business afloat.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Poor Management

    Senior Account Executive (Current Employee) London, England (UK)

    ProsTraining around sales and that is the ONLY positive thing.

    ConsPoor management with no direction what so ever. They keep handing out promo leaflets to call from. One day you are calling to sell HP printer and tell the client why HP is better than other, the next day you have to call the same client again and sell Epson or Dell and advise that why it is better than others.

    They have hard time paying commission to their sales guys. You dont get any support from management. Within the last 2 years (2012-2014), more than 100 people have resigned due to poor management from their UK office. They micro-manage and do not let you sell your own way. You know your clients better, but they treat you like a kid.

    If you pickup recent data about the growth of tech companies, Insight graph is going down. Its a shame to see a good company being mis-managed. They have let very good people go and have changed their way of operation from solution selling to call centre.

    Advice to Senior ManagementYou need to treat adults like adults. You can guide them, but do not push them towards what your vendors want to sell

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Runaway

    Account Executive (Current Employee) Montreal, QC (Canada)

    ProsGreat Benefits, some good people work there. Good training too.

    ConsMost has already been said. Runaway. we started the training and after a couple of weeks, they started firing people. all they tell you is you are not a fit for the company, please take your belonging.
    you ve been warned.
    I would stay away from the company.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Horrible

    Account Executive (Former Employee) Montreal, QC (Canada)

    Prosno over time, motivation to look for other jobs

    ConsHigh pressure, no compensation, lack of leadership,

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    I've had a couple of really bad jobs, but this was the worst by far.

    Architect (Former Employee)

    ProsSalary and that's it. There's nothing I can say about Insight that would be considered a "Pro" in any way shape or form.

    ConsEverything else.

    From withholding work product from customers, to outright incompetence at almost every level (field engineer to management), project coordination and project management are the worst of any "professional" services organization I've ever seen.

    Advice to Senior ManagementNone, I don't think anything will help Insight. At this point, they're the laughing stock of the professional services industry.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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