Insurance Australia Group Reviews

Updated May 31, 2015
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Mike Wilkins
3 Ratings

12 Employee Reviews

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  1. Helpful (1)

    Strong people-focused culture

    Former Employee - Program Manager in Sydney (Australia)
    Former Employee - Program Manager in Sydney (Australia)

    I worked at Insurance Australia Group (More than a year)

    Pros

    Strong people-focused culture, driving changes but not at the expense of employees. Keen to embed core values.

    Cons

    Can be decision by committee, with reluctance to own change. Going through many changes to the org structure that some people might find unsettling.


  2. Enjoyable working with good people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Strategy Professional in Sydney (Australia)
    Current Employee - Strategy Professional in Sydney (Australia)

    I have been working at Insurance Australia Group

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Good remuneration
    Training and development encouraged
    Ability to move around the business

    Cons

    Senior management is set in its way
    Some tension between group and divisions
    Redundant and inefficent processes common

    Advice to Management

    Challenge agreed upon notions more often
    Try new solutions other than 'cut the price'


  3. Fine

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Consultant in Christchurch (New Zealand)
    Current Employee - Claims Consultant in Christchurch (New Zealand)

    I have been working at Insurance Australia Group full-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Competitive salary, strong unions, plenty of benefits if you're contract is longer than 1 year (Claims consultants aren't eligible until their contract is extended), supportive environment, good work culture, excellent training. Offers a great work/lifestyle balance.

    Cons

    Policy wordings are interpreted differently by senior staff, often senior consultants will contradict each other or be unaware of new processes. There is debate about who is responsible for what among the departments, quite often dealing with other departments can be frustrating as we all use different systems and have different information available. While their is plenty of inter-company opportunities, it seemed difficult for people to receive promotions within the department. Initially when you start working there you will be placed on "high priority" calls, meaning you will always end up working late; this will stop once you move onto normal call priority.

    Advice to Management

    There should be uniformity of the interpretation of policy wordings and processes; senior consultants should offer consistent advice. Similarly it is easy for senior consultants to become lazy, IAG should take more care with the selection of their senior consultants as they are highly influential in the claims department.


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  5. Not a bad experience to work here

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Business Analyst in Sydney (Australia)
    Current Contractor - Business Analyst in Sydney (Australia)

    I have been working at Insurance Australia Group as a contractor (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    relaxed environment, good work/life balance, you can go home on time most of the time, most people here are nice, although you know there are difficult people everywhere,supportive for further education.

    Cons

    some team might not be very effective, so you have to wait for a long time for them to response although you've chased them again and again. Some managers are paying more attention on their family rather than the work here.


  6. A great place to work. Plenty of diversity.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sydney (Australia)
    Former Employee - Anonymous Employee in Sydney (Australia)

    I worked at Insurance Australia Group full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great leaders who get the best out of people, a focus on getting the culture right.

    Cons

    Not much movement at the top so advancement opportunities are rare, and often filled by sideways moves by people whose skills are sometimes not appropriate for them


  7. Very positive, great people. Not a lot of opportunity for non-managers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst/Programmer in Sydney (Australia)
    Current Employee - Senior Analyst/Programmer in Sydney (Australia)

    I have been working at Insurance Australia Group full-time (More than 10 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Collegiate culture, good remuneration & benefits, very secure. Excellent work-life balance, very family friendly.

    Cons

    Only career path is into people management, not much technical leadership. Frequent restructures. One-way communication. You need to have a good relationship with your direct manager, and also that manager needs to be very effective when it comes to negotiation with their superiors.

    Advice to Management

    Build first before restructure.


  8. Not a bad place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claim Advisor in Christchurch (New Zealand)
    Current Employee - Claim Advisor in Christchurch (New Zealand)

    I have been working at Insurance Australia Group full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Friendly staff and Management. Adequate training and opportunities to further skills. Team Playing environment, and corporate wardrobe.

    Cons

    Inflexibility with changing hours to a more suitable time. It was a good experience, but work-life balance could have been better


  9. Great company culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telephone Sales and Service in Sydney (Australia)
    Former Employee - Telephone Sales and Service in Sydney (Australia)

    I worked at Insurance Australia Group part-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - They really care about the wellbeing of their employees
    - Great discounts/benefits
    - Vibrant company culture
    - Fantastic work life balance
    - Very honest Australian company

    Cons

    - Pay is not the best


  10. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Programmer in Sydney (Australia)
    Current Employee - Programmer in Sydney (Australia)

    I have been working at Insurance Australia Group full-time (More than 5 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Lots of different opportunities in technology

    Cons

    It's a big company and I suppose IT is still seen as a cost centre by a lot of older folks in the company. In reality, if it wasn't for IT, there wouldn't be a company.

    Advice to Management

    Involve your technologists in more decisions, don't dictate to them.


  11. Heading in a positive direction

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Partner in Sydney (Australia)
    Current Employee - Business Partner in Sydney (Australia)

    I have been working at Insurance Australia Group full-time (More than 3 years)

    Positive Outlook
    No opinion of CEO
    Positive Outlook
    No opinion of CEO

    Pros

    I work with some smart, driven yet down to earth people. IAG genuinely cares about their employees and balances business and people strategy well. There's a clear focus on customer, community and delivering great products. Further, leadership is working hard to develop a culture that the organisation needs for sustained success.

    Cons

    There could be better greater focus on innovation - As insurance is fast becoming a commodity, how IAG separates itself form it's competitors while everyone else compete on price and no frills offerings is key.

    Advice to Management

    Continued focus on creating a culture of accountability and innovation



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