Integra Telecom

  www.integratelecom.com
Work in HR? Unlock Free Profile

Integra Telecom Reviews

Updated August 7, 2014
Updated August 7, 2014
126 Reviews

2.5
126 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Integra Telecom CEO Kevin O'Hara
Kevin O'Hara
47 Ratings

Review Highlights

Pros
  • good benefits, flexible hours, have a chance to make good commission if you hit your quota (in 11 reviews)

  • Great work atmosphere with local customer service numbers (in 7 reviews)


Cons
  • embarrassingly high turnover in sales, imbalance with opportunity - expectation (in 9 reviews)

  • Upper management made drastic changes over the last 6-8 months (in 7 reviews)

More Highlights

36 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Bait and switch

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Account Executive  in  Denver, CO
    Former Employee - Senior Account Executive in Denver, CO

    Pros

    Benefits are good and given fast. Lots of teamwork

    Cons

    Boiler room atmosphere. Lots of turnover. Very noisy atmosphere in the office - hard to conduct business.

    Advice to ManagementAdvice

    Don't view your employees as disposable assets. Work to give them time to succeed.

    Doesn't Recommend
    Neutral Outlook
  2.  

    Too many broken promises

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative  in  Portland, OR
    Current Employee - Sales Representative in Portland, OR

    Pros

    Very slick and competitive products. Still a better than industry standard customer service experience. Not as aggressive with their PIPS as they used to be.

    Cons

    The company has made too many promises to employees and has not delivered on them. Years ago, this was a dream job for a motivated hard working sales rep. Every year (sometimes twice a year) the comp plan gets chopped by another 15%. No leads are given to reps. Assigned accounts are a joke. Service delivery is falling down all over the place and sales is stuck dealing with too many post sales activities which prevents more new sales. Lack of A formal Sales Manager training program creates poor leadership. No teamwork. Every one here is an island looking to pass the hot potato to someone else. All so sad to see what this once great company has become. All of the best people have left the company. The employees that are left are so beat down.

    Advice to ManagementAdvice

    Sell to a larger more organized company. If your not going to do that, fix the network stability problem and Implementations problem before you lose everything thats left.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Rampant mediocrity & imbalance, with signs of improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Account Manager  in  Portland, OR
    Current Employee - Customer Account Manager in Portland, OR

    Pros

    Vision is emerging of a collaborative team of professionals, focused on the customer experience. CEO is believable and the systems and process are developing in several areas. Rich portfolio of products for a company this size. good benefits and pay for some.

    Cons

    embarrassingly high turnover in sales, imbalance with opportunity - expectation. accountability not where it should be. More of a mess than most sales organizations - mostly due to systems, information or process and programs that weren't executed well or revisited for a deeper look & course correction. Difficult to map the caretakers of the various services, roles or responsibilities to solve problems and address customer needs day to day in a complex environment. Training was professional, but did not include the basic mapping in orientation by the department.

    Advice to ManagementAdvice

    Intellectual honesty from leadership and managers as the "new norm". Additional filters & considerations for the hires and terminations of the front line personnel - sales, care & service delivery. Should not be hiring entry level for any customer facing positions; nor wasting talented competent people because of a program or manager fail.

    Doesn't Recommend
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    This company is a long way from making it and a short time from being bought up.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Executive  in  Renton, WA
    Current Employee - Senior Account Executive in Renton, WA

    Pros

    Pay is good, great benefits, training was fun. I had everything I needed to begin work on day 1, laptop, phone number, access to most systems.

    Cons

    The overall morale in the office is so low that I hate coming into the office. In one months time, more than half of the sales force was put on pip, let go or simply left the company. The support folks are not skilled or experienced enough to fullfil their role. Assigned accounts are a joke.

    Advice to ManagementAdvice

    You need to focus on raising morale, trust and skills of your employees.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Process Improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Denver, CO
    Former Employee - Manager in Denver, CO

    Pros

    For the most part, general cooperation exists between cross functional teams, and the people are easy to work with.

    Cons

    There were two major changes in the senior leadership teams in the year I was there. There was a lack of focus on process improvements, with new processes developed and then ignored. Sales teams suffered a high turnover rate due to constant changes in the compensation plan, resulting in loss of key customers and the associated revenues. This led to a significant layoff across all functional groups, to include my own job.

    Advice to ManagementAdvice

    Plan your work and work your plan. It is that simple. To make changes to your plans before they are fully implemented leads to a lack of confidence of your own employees, and a lack of confidence from you customers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Good people, but left hand doesn't know what the right hand is doing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Circuit Designer/Project Manager  in  Seattle, WA
    Former Employee - Circuit Designer/Project Manager in Seattle, WA

    Pros

    There are alot of good people that work there. Not really micro-managed at all if you do your job and do it well.

    Cons

    EVERYTHING is a rush which means no one really believes when there is a true rush.
    they aren't willing to pay the good people to keep them around and end up hiring un-trained people which shows in the customer service.
    The turnover rate is high and it takes too long to get approval to re-post for the same job which means more work for existing employees
    Not enough resources to deliver what is promised which creates alot of finger pointing between departments.
    No policy or procedure is ever delivered to the organization as a whole which means one department can change the way they do something without other departments being made aware.
    No procedures or policies are in place and if they do make any, they change within a few months or no one if forced to follow them so no one adheres to them.
    Middle management isn't given enough authority to make any kind of positive change. If they do challenge upper management, then the position seems to be eliminated and reposted as something different.
    what was once a good benefit plan, seems to be reducing each year.

    Advice to ManagementAdvice

    Allow your middle managers to have more say in how their department is run. They only seem to be a place for escalation and cannot really train their employees and develop process to improve production.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    good products toxic work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative  in  Denver, CO
    Former Employee - Sales Representative in Denver, CO

    Pros

    reputable products /services to represent in B2B sales

    Cons

    Toxic nepotistic work environment- management maintains low ethical standards

    Advice to ManagementAdvice

    Corporate management needs to quit turning a blind eye to the ethical issues of Denver

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Might consider bringing on some real Change Management specialists.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - "Temporary" IS Considered Internal Contract/Intern  in  Portland, OR
    Current Employee - "Temporary" IS Considered Internal Contract/Intern in Portland, OR

    Pros

    In a non-customer facing role I had some ability to work from home. Beautiful new offices. The people in general are great people to know and work next to. Everyone deals with the dysfunctionality of this company as many families do: the leaders ignore it, the underlings become cynical, sardonic, and frustrated. The best medicine becomes laughter.

    Cons

    Temporary employee treated with the carrot on a stick.. just fill this out, wait for (event to occur). A 3-6 month trial period is expected. When most temps are kept for 12-16 months the cracks in the system really start to show. (No holiday pay, no PTO, no 401k match) Brought in under the "Intern" designation so they don't have to pay industry standards, after a trial period one can fight for some raise in pay and be somewhat considered "Internal Contractor" but definitely not at a Contractor price. This eliminates the ability to trust mgmt. I always feel like someone is blowing smoke with comments about my value, skills, knowledge, yet there is no real job offer to consider. There is the constant feeling that this company is on the brink of something.. and it does not make for a comfortable place to be productive.

    Advice to ManagementAdvice

    Hire a change management firm/specialist/consultant. The real changes that are made are not communicated well. There may have been flurries of emails about moving, but within the teams, communication is nill. Many managers are great at managing "up stream" leaving their subordinates at great loss, without effective coaching or leadership. And, stop slapping your Temporary Employees in the face with "All Employee" emails asking for feedback about communication, only to be excluded from the activity. As a temp, I've met quite a few who've considered non-sales roles. I've coached them to dodge this bullet and walk away from the drama.

    Doesn't Recommend
    No opinion of CEO
  10.  

    Miss the old Integra!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales  in  Seattle, WA
    Current Employee - Sales in Seattle, WA

    Pros

    Co-workers, network, aggressive, nimble, new products, attempting to innovate, fiber builds, loyal customer base from original brand name.

    Cons

    Change, change, change, and more change. No momentum can be created. Level 3 and CLINK we are not and that is all our leadership knows. Every competitive advantage Integra had in the good old days is long gone. Old Integra is sorely missed.

    Advice to ManagementAdvice

    Three years in a row, new plans, new focus, new rules, new leadership, and trust has been lost. Stop making changes. Go back to 4 years ago as it worked much better.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Half baked plans creating frustrating experience for employees and customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive  in  Denver, CO
    Former Employee - Account Executive in Denver, CO

    Pros

    Great product set and support from engineers.

    Cons

    Changes seem half thought out upsetting employees and in turn hurting customer experience. Constant changes to sales strategy and compensation rewarding those farming a base of accounts rather than those working to find new business. Unrealistic expectations by sales leadership with relentless pressure to just go sell something creating a hostile environment at times.

    Don't expect any leads, as all sales leads funnel to the inside channel, or one specific sales manager who leadership doesn't allow to fail. If you're not on that team you'll struggle to keep your head above water but if you're fortunate enough to be on the good side of said manager, you can go from average to a superstar overnight as all good accounts and leads will be assigned to you.

    Advice to ManagementAdvice

    Start by asking people on the front line if these new ideas or plans have flaws. Too often things are rolled out and within weeks they need to be changed as the front line employees had little to no input. You'll continue to lose good sales people if they are not rewarded or given a lead or good account from time to time. You should focus on increasing morale and culture and it starts with a fair lead sharing process. The favorites always getting the leads upsets most everyone in the office.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

Worked for Integra Telecom? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.