Integra Telecom Reviews

Updated March 14, 2015
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42 Reviews
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Integra Telecom CEO Kevin O'Hara
Kevin O'Hara
15 Ratings

42 Employee Reviews

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  1. Constantly reassuring customers of Integra’s installation and service commitments, lack of communication between depts.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Integra Telecom full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Decent salary and benefits, competitive within the marketplace. The front-line workers are dedicated to provide the best product and services.

    Cons

    Lack of communication between departments resulted in missed in-service dates and outages, this occurs too frequently.

    Poor leadership from mid to senior managers, very diverse styles of management, no true direction. Concern for employees is dismal with respect to work load and legitimate suggestions for improvement.

    Advice to Management

    Listen to your employees and let them do the jobs they were hired/trained for, not micro-managed.

  2. Just allot of turnover and diorganization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Phoenix, AZ
    Former Employee - Sales Representative in Phoenix, AZ

    I worked at Integra Telecom

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Potential to make income was fair

    Cons

    Nobody ever knew where others had already scouted

    Advice to Management

    Develop more real talent and not one hit wonders

  3. This is not the best company for training however the pay was good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Executive in Phoenix, AZ
    Current Employee - Senior Account Executive in Phoenix, AZ

    I have been working at Integra Telecom full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The company lack good leadership therefore there are lots of holes in accountability if your the type of person that does not have a strong work ethic then you will do fine.

    Cons

    The challenges are the company is not a leader in its industry therefore when it comes to competition they will loose 9 times out of 10. Keep in mind its hard to get up to bat because they have very little fiber in Phoenix and what fiber they do have its not where the enterprise customers want service.

    Advice to Management

    Respectfully, do right by your employees and keep your word. Its great to have a company that has great potential but keep in mind when management makes bad decision it effects everyone involved not only the employees but it make the business community not trust the leadership of the company.

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  5. Great people...Confusing company to work for...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in San Jose, CA
    Former Employee - Sales Representative in San Jose, CA

    I worked at Integra Telecom full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The people that you work alongside are great....

    Cons

    Very confusing company to work for..Company added a layer of sales people; then laid them all off..Suddenly..Very slow to install work..

    Advice to Management

    Consider making certain that you assess your sales staff, then add the appropriate support...

  6. Burn and churn environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Executive in Portland, OR
    Former Employee - Sales Executive in Portland, OR

    I worked at Integra Telecom

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Aggressive base salary, health benefits, and bonus. They provide extensive training and team development activities.

    Cons

    95% of the sales team does not make it over a year in sales performance.

    Advice to Management

    Focus on hiring less sales representative and securing the sales representative you have invested in.

  7. Helpful (1)

    Used to be great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Support Staff
    Current Employee - Support Staff

    I have been working at Integra Telecom full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The pay isn't bad. Some of the people are great to work with.

    Cons

    Once a great company to work for they have raised insurance premiums, cut pay, laid off great employees so they could hire average/mediocre replacements in their "Centers of Excellence", constantly change processes, created an atmosphere of working against instead of with each other and cut all recognition programs.

    Advice to Management

    Stop acting like everything is better and actually make changes that focus on helping not hurting your employees and the kind of culture that needs to be brought back. Get people excited to work for Integra again instead of satisfied with getting a paycheck.

  8. Bait and switch

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Account Executive in Denver, CO
    Former Employee - Senior Account Executive in Denver, CO

    I worked at Integra Telecom full-time

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Benefits are good and given fast. Lots of teamwork

    Cons

    Boiler room atmosphere. Lots of turnover. Very noisy atmosphere in the office - hard to conduct business.

    Advice to Management

    Don't view your employees as disposable assets. Work to give them time to succeed.

  9. Too many broken promises

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Portland, OR
    Current Employee - Sales Representative in Portland, OR

    I have been working at Integra Telecom full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Very slick and competitive products. Still a better than industry standard customer service experience. Not as aggressive with their PIPS as they used to be.

    Cons

    The company has made too many promises to employees and has not delivered on them. Years ago, this was a dream job for a motivated hard working sales rep. Every year (sometimes twice a year) the comp plan gets chopped by another 15%. No leads are given to reps. Assigned accounts are a joke. Service delivery is falling down all over the place and sales is stuck dealing with too many post sales activities which prevents more new sales. Lack of A formal Sales Manager training program creates poor leadership. No teamwork. Every one here is an island looking to pass the hot potato to someone else. All so sad to see what this once great company has become. All of the best people have left the company. The employees that are left are so beat down.

    Advice to Management

    Sell to a larger more organized company. If your not going to do that, fix the network stability problem and Implementations problem before you lose everything thats left.

  10. Rampant mediocrity & imbalance, with signs of improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Account Manager in Portland, OR
    Current Employee - Customer Account Manager in Portland, OR

    I have been working at Integra Telecom full-time (Less than a year)

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    Vision is emerging of a collaborative team of professionals, focused on the customer experience. CEO is believable and the systems and process are developing in several areas. Rich portfolio of products for a company this size. good benefits and pay for some.

    Cons

    embarrassingly high turnover in sales, imbalance with opportunity - expectation. accountability not where it should be. More of a mess than most sales organizations - mostly due to systems, information or process and programs that weren't executed well or revisited for a deeper look & course correction. Difficult to map the caretakers of the various services, roles or responsibilities to solve problems and address customer needs day to day in a complex environment. Training was professional, but did not include the basic mapping in orientation by the department.

    Advice to Management

    Intellectual honesty from leadership and managers as the "new norm". Additional filters & considerations for the hires and terminations of the front line personnel - sales, care & service delivery. Should not be hiring entry level for any customer facing positions; nor wasting talented competent people because of a program or manager fail.

  11. This company is a long way from making it and a short time from being bought up.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Executive in Renton, WA
    Current Employee - Senior Account Executive in Renton, WA

    I have been working at Integra Telecom full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Pay is good, great benefits, training was fun. I had everything I needed to begin work on day 1, laptop, phone number, access to most systems.

    Cons

    The overall morale in the office is so low that I hate coming into the office. In one months time, more than half of the sales force was put on pip, let go or simply left the company. The support folks are not skilled or experienced enough to fullfil their role. Assigned accounts are a joke.

    Advice to Management

    You need to focus on raising morale, trust and skills of your employees.

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