Integra Telecom
2.7 of 5 107 reviews
www.integratelecom.com Portland, OR 1000 to 5000 Employees

Integra Telecom Reviews

Updated Mar 27, 2014
All Employees Current Employees Only

2.7 107 reviews

                             

63% Approve of the CEO

Integra Telecom CEO Kevin O'Hara

Kevin O'Hara

(35 ratings)

35% of employees recommend this company to a friend
28 Employee Reviews Back to all reviews
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Miss the old Integra!

Sales (Current Employee)
Seattle, WA

I have been working at Integra Telecom full-time for more than 8 years

ProsCo-workers, network, aggressive, nimble, new products, attempting to innovate, fiber builds, loyal customer base from original brand name.

ConsChange, change, change, and more change. No momentum can be created. Level 3 and CLINK we are not and that is all our leadership knows. Every competitive advantage Integra had in the good old days is long gone. Old Integra is sorely missed.

Advice to Senior ManagementThree years in a row, new plans, new focus, new rules, new leadership, and trust has been lost. Stop making changes. Go back to 4 years ago as it worked much better.

No, I would not recommend this company to a friend

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Decent benefits, all else bad and getting worse

Anonymous Employee (Current Employee)

I have been working at Integra Telecom full-time

ProsBenefits are decent and the technology is on target.

ConsThis was a great company with great benefits and great opportunities. Benefits are still good but they have been cut down starting January 2014. Upper management made drastic changes over the last 6-8 months. By closing or reducing remote locations, demoting employee titles while giving them the responsibilities that used to be for the positions above them and not properly training them they created a heavily chaotic environment. Couple that with micromanaging and constant threats about performance it has gone from one of the best companies to one of the worst in an extraordinarily short period of time.

With large numbers of employees leaving it is only getting worse.

Advice to Senior ManagementGet rid of the upper management that came in about a year ago and go back to what you used to do well. Customers are unhappy, employees are unhappy. By trying to save dollars you are about to lose the whole thing.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Half baked plans creating frustrating experience for employees and customers.

Account Executive (Former Employee)
Denver, CO

I worked at Integra Telecom full-time for more than a year

ProsGreat product set and support from engineers.

ConsChanges seem half thought out upsetting employees and in turn hurting customer experience. Constant changes to sales strategy and compensation rewarding those farming a base of accounts rather than those working to find new business. Unrealistic expectations by sales leadership with relentless pressure to just go sell something creating a hostile environment at times.

Don't expect any leads, as all sales leads funnel to the inside channel, or one specific sales manager who leadership doesn't allow to fail. If you're not on that team you'll struggle to keep your head above water but if you're fortunate enough to be on the good side of said manager, you can go from average to a superstar overnight as all good accounts and leads will be assigned to you.

Advice to Senior ManagementStart by asking people on the front line if these new ideas or plans have flaws. Too often things are rolled out and within weeks they need to be changed as the front line employees had little to no input. You'll continue to lose good sales people if they are not rewarded or given a lead or good account from time to time. You should focus on increasing morale and culture and it starts with a fair lead sharing process. The favorites always getting the leads upsets most everyone in the office.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Disorganized Mess

Customer Care Representative III (Former Employee)
Phoenix, AZ

I worked at Integra Telecom full-time for more than 8 years

ProsBenefits, Co Workers, Work Life, Compensation

ConsSome Managers, Disrespect from managers, Red Tape, Unprofessional Co Workers, When Integra Telecom Bought Eschelon Telecom. By The Book Management

Advice to Senior ManagementNeed to value your employees more. Make sure they have the tools that actually work.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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2 people found this helpful  

Exhaustion: A maddening, discouraging, trying, unfair yet reassuring, rewarding and hopeful environment.

Anonymous Employee (Current Employee)
Portland, OR

I have been working at Integra Telecom full-time for more than 10 years

ProsJust give us a roadmap, [real] mission and year-to-year (at the least) goals, and we'll get there. Integra has potential.

ConsLack of consistent, clear and pronounced strategic direction from the executive team. Also, one's ability to provide free-flowing, constructive feedback is challenged (hence the anonymous post).

Advice to Senior ManagementIs it ever a wonder why the following are happening @ Integra:
- Slow growing sales
- More-than-reported customer churn
- High employee turnover (specifically sales)
- Poor employee morale

Wth the most recent change in names and faces, a deep separation has evolved between management (mostly upper) and the employees (mostly individual contributors). Changes are seemingly made without much thought, strategic alignment (assuming Company strategies are identified, determined and delivered), or announcement. Executive team, let your employees help. By that, I don't mean your executive team or those that make-up the upper-management or director-level group; I'm talking about your front-line employees; the most tenured segment in Integra. They're smart, insightful, hardworking and devoted to a greater cause.

The most recent structural changes at Integra have occured without the following: a stated strategic purpose or the input from the frontline, or first-line management. Why? Why is it that those dedicated to providing the highest level of customer statisfaction would be ignored or uninformed? Why is it believed that only those in a Director level can make an educated decision at Integra? Why does our mission statement imply we guage our level of service by staying in touch with our customers but we never--and I mean never--seek their advice in how we should operate, let alone proactively collect their feedback regarding our service?

Integra, let your employees help you grow up. Listen. Pick a strategy (just one) and determine short and long term objectives to get there. Then, communicate it. Not just to those most trustworthy (i.e. the executive team) but to the entire employee base. Create excitement and let us join efforts to enable sucess.

In addition to the above, here are a couple of recommendations:

Sales: Align our strategy to the customer, not segment. Stop the harrassment between channels and start working collaberatively together by creating complementary (not competing) customer-centric goals (aligned with the Company objectives, assuming they are defined). The current inter-channel activity has contributed toward one of the worst environments in the Company. It's easy to correct, though. Start by getting Sales, HR, Marketing, and Legal together to create a cohesive and committed plan.

Repair: How can one of the least successful departments be viewed as the least problematic? The lack of recent success in this department has directly led to failure in our other groups: Call Center and Customer Account Mgmt (just to mention two). Nonresponsiveness or impolite behavior from these customer-facing representatives provides an intolerable glimpse into the future of customer retention issues the Company will experience if not immediately corrected.

IT, IT...IT: The majority of Furtune 100 companies say their IT departments are 'support' functions. That means they take a back seat to the business and are not decision-making authorites for the company's strategic direction. We do not need you to step-up, prevent, hamper or hinder our success. We do not need another ill-stated or half-completed project masked by the words sprint, phase or iteration. Step aside and get behind the business.

What do you say, Executive Team, can we do it? Can we join together for the greater good and bring the Company back around to where it should be? I think so.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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It was okay

Customer Service (Current Employee)
Vancouver, WA

I have been working at Integra Telecom full-time for more than 5 years

ProsLove the location and hours

ConsUpper management do not value employees

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The experience has taken me far

Anonymous Employee (Former Employee)

I worked at Integra Telecom full-time for more than 5 years

ProsGreat people and lasting connections

ConsLack luster training program
Poor communication and lack of transparency from corporate
Too much manager/employee fratenizing is allowed

Advice to Senior ManagementBe more open with employees in order to gain trust

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Hard working front line and mid level employees. Senior management distracted.

Anonymous Employee (Current Employee)

I have been working at Integra Telecom full-time for more than 10 years

ProsVery talented employees, both customer and network facing. Recent attempts to streamline organization is largely seen as positive, although in a give and take economic environment, net benefits accrue unevenly across departments. Heavy Sales orientation is a very positive indication of commitment to meeting revenue goals.

ConsNew leadership eschews former commitments to maintaining a diverse, interconnected, and happy work force. New human resource team approaches work force in an adversarial manner leaving employees without trusted avenues for recourse. Inter and intra team Communication is silo based. Parallel organizations are purposely left out of the information loop, creating speculation and then gossip which is destructive to morale.

Advice to Senior ManagementHave meaningful performance reviews and hold managers, especially junior VP's, and Directors, accountable for delivering them personally to their employees. More carrots, less sticks. Make employees accountable but also make them a part of the communication and information loop. Try to create a positive culture, by not encouraging silo mentality and negative attitudes, through poor communication and archaic, ineffective human resources.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Management doesn't get it

Anonymous Employee (Former Employee)

I worked at Integra Telecom full-time

ProsProduct and service offerings should make the company a leader in the industry.

ConsManagement doesn't support employees enough or follow through on commitments.

Advice to Senior ManagementDo what you say you will do. Walk the talk.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Slow degrading slope downward

Anonymous Employee (Former Employee)

I worked at Integra Telecom full-time for more than 5 years

ProsCo-workers make the place bearable. Not much else to say in regards to pros.

ConsAlot of upper management making snap decisions without looking at the overall picture, or investigating the effects of their decisions on the every day employee. Too many times the new procedures, or the new programs were pushed out without any thought, and pushed and pushed, until they finally realized that it wasnt working, but had wasted alot of time and energy (and sometimes money). Broken promises: In a new position, i was given specific promises on the position would be successful (was a new position they had created). All of their selling points on the position ended up being false, and the position in itself could not be successful. And when the new position was unsuccessful, they blamed the employees and not the program. Job advancement: Unless you live in denver or portland, there is minimal career opportunity advancement.

Advice to Senior ManagementTalk with the day to day employees. When rolling out new programs, rules, etc, find out exactly how it affects them. They might be able to tell you how it will or wont work, and find a solution to make it work. If a program is not successful, take a step back and look at the program as a whole and find out why its not succeeding, and don't just automatically assume its not working because of the employees.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at Integra Telecom reviews and ratings — including employee satisfaction and approval rating for Integra Telecom CEO Kevin O'Hara. All 28 reviews posted anonymously by Integra Telecom employees.