InterContinental Hotels Group Reviews

Updated March 29, 2015
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InterContinental Hotels Group CEO Richard Solomons
Richard Solomons
4 Ratings

43 Employee Reviews

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  1. High turnover rate for a reason

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager in Boise, ID
    Former Employee - Sales Manager in Boise, ID

    I worked at InterContinental Hotels Group full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    If you absolutely need a job and can live on minimal pay this employer can possibly tide you over for awhile. Great location next to river and university.

    Cons

    Management is incompetent and very unprofessional. Very little training provided, but plenty of reprimands. Management micro-manages so very little is ever accomplished. I highly recommend finding other employment.

    Advice to Management

    Learn basic Human Resource practices and law and take some management courses. Learn how to delegate duties and stop micro-managing and let them do their job. Franchise owner would be wise to hire experienced and competent General & Ast. General Managers.

  2. Helpful (2)

    Worst Hotel That I Have Ever Worked At

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager in Newton, MA
    Former Employee - Sales Manager in Newton, MA

    I worked at InterContinental Hotels Group full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    The only good thing about this company was the money. They lull you in with a false sense of security.

    Cons

    I was hired to do a job that I specialize in only to be let go 3 weeks into my employment with no explanation. I was told that I was in the probationary period therefore no discussion needed to take place. I have never been so heart broken.

    Advice to Management

    Be professional, lead by example, and treat people the way you would like to be treated.

  3. Helpful (1)

    Employees don't need to be happy, they're getting paid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management
    Current Employee - Management

    I have been working at InterContinental Hotels Group full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Great support from IHG Corporate to help employees, managers, and hotels grow and prosper as guests, the market, and the economy changes. Most mid-level managers are true team players and want each other to succeed. While all owned by the same company, each hotel has their own management team and is allowed to be run with a little a little freedom.

    Cons

    Management schedule is very difficult to work around a personal life. With little to no flexibility, and mandatory shift coverage it is like being an hourly all over again but at a salaried pay grade. While IHG and mid-level managers want to see the hotels flourish and grow, upper management and ownership refuse to let that happen. They are firm believers that employees don't need to be happy, they are getting paid, and that should be enough. The company offers little growth and would rather hold you back, demote, or terminate you than see you succeed. Employee feedback is often asked for but never acted on or explained as to why suggestions aren't looked into. The facilities team does a phenomenal job of maintaining the properties considering the tools they are given; however, those tools are extremely limited and most often not enough to keep the place looking good.

    Advice to Management

    Listen to your employees. Create an environment for your employees that is warm and caring. You want your employees to enjoy the place they work in, not despise it. Happy employees mean happy guests which means more money ultimately leading to ownership satisfaction. Get your act together sooner than later, or risk losing your brand's flag.

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  5. Global Network Team..!!! NO WAY.!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Network Engineer in Alpharetta, GA
    Current Contractor - Network Engineer in Alpharetta, GA

    I have been working at InterContinental Hotels Group as a contractor (less than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Alpharetta Data Center....
    Nothing to say Positive, but there is bunch bureaucrats playing worst game i ever see in my life.

    Cons

    Big guy of GNE team think he is the Guy everybody should surrender.. and commanding to everybody even to the Security Guy at front door. Meetings are very interesting with this guy because he is not let anybody to talk only he talks... if you met this guy at hall way you have to answer following questions..
    "what are you working on"
    "where are you going"
    "your wife is OK"
    "your home is OK"
    is that matter to any manager/director how my wife is doing or whats going on my home.?
    Its extremely unprofessional and annoying to anybody even listen. They will ask you to work over night and week ends but when you report your time will ask you to reduce to standard 40 hours.
    Unprofessional and unfair treatment is common in IHG Alpharetta Data Center, same time there is few racist if you survive some how you will be victim of racism some day. Before accept job at Alpharetta Data Center please please think twice.. They are going to Shutdown Data Center entirely in 2014 and co-locate the Infrastructure.

    Advice to Management

    Empower Employees... Not Directors, put correct flow of report mechanism and fire Directors and Hire Managers who can treat and be treated as a human being.

  6. Helpful (2)

    Worst working environment I have ever experienced.......

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Atlanta, GA
    Former Employee - Manager in Atlanta, GA

    I worked at InterContinental Hotels Group full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Most of the upper management worked 4 days a week and were not around to harass or intimidate.

    Cons

    Most of upper management was so disengaged with the operation and had varied opinions that were destructive.

    Advice to Management

    Get out of the Hospitality Business

  7. You Can't Judge a Book by Its Cover

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at InterContinental Hotels Group full-time

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Great location in Downtown Austin and recent gorgeous renovations. Rank and file employees are dedicated and hard working. Excellent compensation.

    Cons

    In spite of the excellent location and recent renovations, the culture and style practiced by management are straight out of the 1980s.

    IHG touts itself is a place where you are free to be yourself. Nothing could be further from the truth. The atmosphere is oppressive. The offices are dank and filthy and the technology systems and hardware are archaic.

    Management views legitimate questions as challenges to authority and unworthy of answers.

    Advice to Management

    Please join us in Austin, Texas in the 21st century! Your employees are not failing you -- you are failing your employees by clinging to outdated notions about just about everything.

    Legitimate questions should be treated as such and not viewed as challenges to one's authority. If you're unable to answer the question, please offer to help find the answer.

  8. Okay Coworkers But Lots of Health Hazards

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA

    I worked at InterContinental Hotels Group full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    A job, that's about it.

    Cons

    Hierarchy make it impossible for promotion unless you are favored by management. Management's favorites form clique who get best schedule. Flooding in Guest Services area each time it rains ruins shoes as water sloshes several inches deep. Poor ventilation, too. This is a union workplace, but if anyone complains, they automatically get cut hours from 35 hr full time to just alternate weekends (what remains are during the undesirable shifts) and treated like dirt.

    Advice to Management

    Be fair and get work area to be fixed so it's not a health hazard.

  9. The IHG Facade

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Distribution Services Coordinator in North Charleston, SC
    Current Employee - Distribution Services Coordinator in North Charleston, SC

    I have been working at InterContinental Hotels Group full-time (more than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    A fairly flexible work schedule for my position.
    Excellent vacation and personal time policy.

    Cons

    Little to no career advancement, despite being told in the interview that the company only hires from within.
    Little to no job training.
    One department can answer to three different VPs, causing no change in the organization no matter how needed.
    Company pays about $10,000 less then everyone else.
    Senior management will make across the board policy changes for all departments even if the changes are impractical for the work a department does, it has to be "fair" to all employees.

  10. Helpful (2)

    Sr Technical

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Anonymous Contractor in Atlanta, GA
    Former Contractor - Anonymous Contractor in Atlanta, GA

    I worked at InterContinental Hotels Group as a contractor (more than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Long term opportunity that will generate lots of crappy work and you have to be YES boy/girl for the idiots that run the show here. If you can suck up, you can make good money and stability. But, you will become an idiot just like them.

    Cons

    Everything else. The worst of it all, these are bunch of racists. If you are not fair skinned you can't rise to sr management. They won't consider your opinion/idea. Fair skinned boys/gals club here. Even if you manage to do a phenomenal job, they will transfer the credits on one of their fair skinned boys/gals and shift the blame on you (provided you are not fair skinned). Sr management addresses workforce with racist terms in the internal meetings and they are still running show.

    Advice to Management

    Do you realize that you are a bunch of nincompoop racists?

  11. Helpful (2)

    Uttlerly clueless IT management, mediocre talent, horrible backstabbing culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at InterContinental Hotels Group full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Reasonable pay, flexible work/life balance. The hotel brand portfolio is very strong and the company has robust and stable financials. Most of the non-IT staff seem to be fairly sane and reasonable.

    Cons

    IT has been mismanaged for so long at this company that complete dysfunction has set in at multiple levels. Project implementations are an unstructured free for all, with a game of musical chairs at the end to determine which team is scapegoated for the failures. To his credit, the new CIO seems to be genuinely trying to fix things, but it looks to be a long, hard slog.

    Advice to Management

    There is a huge dearth of talent in IT at all levels. Don't just assume that a multi-year tenure at the company is some sort of badge of excellence.

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