InterContinental Hotels Group

www.ihgplc.com

InterContinental Hotels Group Reviews

Updated January 25, 2015
Updated January 25, 2015
490 Reviews
3.7
490 Reviews
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InterContinental Hotels Group CEO Richard Solomons
Richard Solomons
149 Ratings

Review Highlights

Pros
  • Company really values people of all types and their work life balance (in 27 reviews)

  • The working environment is great and the people are fantastic to work with (in 21 reviews)


Cons
  • You see some employees in upper management behave inappropriately and unprofessionally (in 13 reviews)

  • Work Life Balance, can be the biggest con (in 5 reviews)

More Highlights

113 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Perform well, and you'll rise through the ranks. It's nothing to do with "who you know".

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at InterContinental Hotels Group full-time (more than 10 years)

    Pros

    Professional and friendly culture, full of passionate people who really care about our guests' experience. IHG has one of the best cultures of any company in the world (not just within the hospitality industry) - as marked by many annual awards, worldwide. They are transparent and engaging as an employer, giving employees "room to be yourself", and make it extremely clear what each individual has to do in order to develop themselves, and potentially rise through the ranks. It is nothing at all to do with who you know, it's all based on your own personal performance, which every employee has the chance to discuss with their leader(s) several times a year. IHG promotes diversity and is proud of its involvement in government, social and community issues impacting our employees and guests, as well as supporting human rights causes and being a great local employer. There are mentoring opportunities available, as well as great training for the current job and beyond.

    Cons

    Employees who are not putting in 100% in to their own development can get very irritated when they see people being promoted around them. This, in turn, can get irritating to the rest of the team; IHG has a very "kind" approach to its employees which can mean, at times, that poor performance (including people "sulking" when they are not progressed through the ranks) is sometimes not managed as well as it should be as quickly as it should be dealt with.

    Advice to ManagementAdvice

    Crack down on the "sulkers" who are not putting effort into their own development, and let them know it's all in their own hands - that it's not a conspiracy against them. Be tough when you have to; don't let poor performers or serial complainers affect the rest of the happy team.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager in Austin, TX
    Current Employee - General Manager in Austin, TX

    I have been working at InterContinental Hotels Group full-time (more than 10 years)

    Pros

    IHG has afforded me multiple opportunities over the last 20+ years to grow and further my career. I have had the opportunity to work in multiple states in various leadership roles. The company offers great benefits for both the employees and their families. In looking at other hotel companies, our benefits are either equal or better than most.

    Cons

    As with any large company, sometimes red tape can get in the way and slow down progress.

    Advice to ManagementAdvice

    Keep living the Winning Ways!

    Recommends
    Positive Outlook
  3.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at InterContinental Hotels Group

    Pros

    Great opportunity for growth, competitive pay, and amazing people.

    Cons

    None at this time. They are great!

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great place for advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Revenue Manager in Los Angeles, CA
    Former Employee - Revenue Manager in Los Angeles, CA

    I worked at InterContinental Hotels Group full-time (more than 10 years)

    Pros

    Great leadership, training, and focus on life balance. I gave them 19 years and they gave me a great career. Unfortunately this came to an end when our property was downgraded to a Wyndham hotel. I miss the down-to-earth, yet competitive style demonstrated from top leadership to the support staff. My training was so complete I am now steering an independent hotel into the great sunset of success!

    Cons

    Challenges were mainly cascaded down through ownership's reluctance to upgrade the property.

    Advice to ManagementAdvice

    Keep up the good work and great culture. Congratulations on the Kimpton hotel acquisition.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great company....once you're in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at InterContinental Hotels Group full-time (more than a year)

    Pros

    - Hires a lot from within
    - Great developmental opportunities
    - Great corporate culture
    - Great benefits

    Cons

    - You need to know the right people to move into the hire ranks

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Good Atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Representative in Peoria, IL
    Former Employee - Front Desk Representative in Peoria, IL

    I worked at InterContinental Hotels Group full-time (more than 3 years)

    Pros

    I find they inspire loyalty by keeping employees long term. This is accomplished through flexibility with schedules and helping you keep your family a priority.

    Cons

    The benefits and pay are dependent on franchise owner. No standards. No benefits even for full time at some hotels.

    Advice to ManagementAdvice

    Brand needs to make social media a priority . You need an online presence. More twitter and facebook recognition would benefit IHG Hotels. This should be part of franchising requirements as well.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Great so far

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Agent in Albuquerque, NM
    Current Employee - Guest Service Agent in Albuquerque, NM

    I have been working at InterContinental Hotels Group full-time (more than 3 years)

    Pros

    Pay, flexibility, room for advancement, atmosphere lots of opportunities

    Cons

    Dont have any so far

    Recommends
    Positive Outlook
  9. 1 person found this helpful  

    Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Workflow Coordinator in Atlanta, GA
    Current Employee - IT Workflow Coordinator in Atlanta, GA

    I have been working at InterContinental Hotels Group as a contractor (more than 5 years)

    Pros

    IHG is a great place to work. IHG strives to be the best place to work and creates a culture where people are free to be themselves, free to grow. They invest in their employees and offers a vast amount of opportunities and benefits.

    Cons

    The challenge for contractors to be come full time employees. This can keep contractors stagnate and limits their ability to grow.

    Advice to ManagementAdvice

    Considering that this is a hospitality, I would make sure that the IHG model is implement for all employees regardless of employment status. Aim higher to make sure that all employees are reaching their maximum potential.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    I miss you IHG

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at InterContinental Hotels Group

    Pros

    This company makes dreams come true

    Cons

    We were sold to Wyndham

    Advice to ManagementAdvice

    Keep it up

  11. 2 people found this helpful  

    The worlds BIGGEST, BEST hotel company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at InterContinental Hotels Group full-time (more than 10 years)

    Pros

    Fantastic company highly focused on employee engagement, satisfaction and growth

    Cons

    Having worked for IHG for many years, my only concern with the company is their tendency to change leadership. It seems that there are changes in upper management every 18-24 months which creates a trickle effect down the ranks disturbing momentum. The company has always been that way and doesn't appear to be changing.

    Recommends
    Positive Outlook
    Approves of CEO

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