InterContinental Hotels Group Reviews

Updated August 27, 2015
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  1. Diverse Company but really hard to move forward in your career path

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Trainings-tons of trainings really helps you in your work

    Cons

    You have to stay whole 8 hours up in front desk


  2. Within many years of working there I became the best Guest Service Representative that provided exceptional service.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    You are able to grow ( succeed in a higher position.

    Cons

    Not very pleasant when there is so much management turn over.

    Advice to Management

    Try to keep a happy work environment so that employees can perform the best service possible.


  3. Job Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager
    Former Employee - General Manager
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at InterContinental Hotels Group full-time (More than 3 years)

    Pros

    The salary and benefits were excellent and there were pretty good opportunities to advance. However, politics play a big role in who gets promotions.

    Cons

    The company always seems to be in a state of flux----and not in a good way. They are paranoid about lawsuits so you have to fill a form out for EVERYTHING- you almost have to fill one out to go to the bathroom. Due to the size of the company, employees are definitely considered simply a number and expendable, that applies to nearly all employees.

    Advice to Management

    Relax a little! Sure there has to be order and controls but you are not running the Gestapo. Don't just have a mantra about employees----live it.


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  5. Great area of work for those who are new to the customer service and hospitality industry.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Front Desk in Orlando, FL
    Current Employee - Front Desk in Orlando, FL
    Neutral Outlook

    I have been working at InterContinental Hotels Group full-time (More than 5 years)

    Pros

    Great way to network with other businesses and other properties

    Cons

    Not a lot of room for advancement in smaller properties, privately owned properties.

    Advice to Management

    Reward and recognize those who do their job, not just the ones that you are in contact with the most often, because sometimes it's the ones you don't communicate with that solve some of the day to day, or night to night, problems.


  6. Great benfits and 100% matched 401K UP TO 6% IHG has one of the best out there w 401K plans in the hospitality Industry

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager, Catering Manager, Reservations in San Antonio, TX
    Former Employee - Sales Manager, Catering Manager, Reservations in San Antonio, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    San Antonio on the famous Riverwalk , all is good until Corp decides to change the leadership & rules change no matter how many years you gave them job is now in jeapordy , all is good until Corp decides to change the leadership & rules change no matter how many years you gave them job is now in jeapordy , cover your bases.

    Cons

    All is good until Corp decides to change the leadership & rules change no matter how many years you gave them job is now in jeapordy , paid time off hard to take what you have earned in a year if you have allot of time vested you earn 6 weeks paid time off plus your personal of 7 days-due to hotel being a destination property it is in high demand through out most of the year- job security is always good, so i didnt mind knowing i had a job to be able to work everyday- i loved and enjoyed working at this particular location very much.

    Advice to Management

    Remember most of us are the indians and its the chiefs in charge from General Manager it trickles down to the each Dept Manager when a hotel is not looking up to par and your survvey scores are bad usally due to whome ever is in charge of that dept and overall Hotel , this continues then it is usally the head honcho whom does nothing about it so things remain as is until Corp steps in and makes the changes for you- it is not fair to the staff you let go due to your managers not stepping up and making sure things change and GM still not making change until you step in and take over and decide to change everything we knew for years and not given amble time to grow and learn the new GM's way of handling his hotel and they should not be allowed to just go after you cause they didnt think you would bend for them- YOU LOSE GREAT EMPLOYESS AND YET YOU STILL CONTINUE TO HAVE THE SAME RESULTS BEOFORE YOU STEPPED IN AND TOTALLY DESTROYED LIVES AND LIVELY HOOD WITH NO COMPENSATION TO HELP THEM MAKE IT WITH FINANCES UNTIL REEMPLOYED AFTER YEARS OF SERVICE


  7. It was fair

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lifeguard Supervisor in Brookline, MA
    Current Employee - Lifeguard Supervisor in Brookline, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at InterContinental Hotels Group full-time (More than a year)

    Pros

    Flexible schedule, nice and friendly coworkers

    Cons

    Low pay and bad communication with upper management

    Advice to Management

    Pay more attention to the small guys


  8. it was ok

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    working on your own, always busy

    Cons

    family based views, did not care about people who were not family, favoritism, inconsistent hours


  9. Good Company Bad GM

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Employees are hard working, dedicated to their job, and have great costumer service

    Cons

    GM -micro manages all department heads Salray not great

    Advice to Management

    take a close look at who is running your Hotel, you will loose a lot of good employees


  10. Front Desk Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Fort Buchanan, PR
    Former Employee - Front Desk Agent in Fort Buchanan, PR
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at InterContinental Hotels Group part-time

    Pros

    Nice and friendly atmosphere, flexible schedule and supportive management. Learned a lot of new things about other Hotel areas.

    Cons

    Not a lot of opportunity for growth, at least not where I worked. Not a lot of training is provided.

    Advice to Management

    Provide opportunities for growth. Provide more training.


  11. Wonderful company to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Salt Lake City, UT
    Former Employee - Anonymous Employee in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Many shifts available and somewhat flexible. Great benefits. Tuition program. Fun and Friendly co-workers.

    Cons

    Communication is not always good. Need more consistency between managers/supervisors. Dress code really needs to be enforced.



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