InterContinental Hotels Group Reviews

Updated June 29, 2015
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  1. Wonderful company to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Salt Lake City, UT
    Former Employee - Anonymous Employee in Salt Lake City, UT

    I worked at InterContinental Hotels Group

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Many shifts available and somewhat flexible. Great benefits. Tuition program. Fun and Friendly co-workers.

    Cons

    Communication is not always good. Need more consistency between managers/supervisors. Dress code really needs to be enforced.


  2. IHG

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at InterContinental Hotels Group full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good career path for most

    Cons

    Lousy salaries for most people

    Advice to Management

    update benefits


  3. Helpful (1)

    Human Resources

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources in Atlanta, GA
    Current Employee - Human Resources in Atlanta, GA

    I have been working at InterContinental Hotels Group full-time (More than a year)

    Pros

    Company is concerned about the community and environment.
    Training is often available if it is tied to your direct career development.
    Most people are great to work with.

    Cons

    Management will take financial short-cuts to save a few dollars (reducing headcount, using inferior systems) but will pay exorbitant fees to consultants for window-dressing policies.
    Some areas prefer to bring in middle- and senior-level management from the outside than promote from within. This would be fine if those hired had an understanding of the industry.
    Those that are more about politics will do better in this company.
    Policies get reversed on a regular basis. If you don't like a practice, don't worry. Iit will be gone in two years anyway.

    Advice to Management

    Utilize people that know the industry and company over newly hired management with no industry experience.


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  5. Walk in interview with GM

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at InterContinental Hotels Group

    Pros

    Fun and extremley busy atmosphere

    Cons

    Lack of communication between departments
    No real growth opportunities

    Advice to Management

    Motivate employees by promoting them within the company and by increasing their salaries ( nit only for those who are friends and family members)


  6. Great Benefits, Management staff overwhelmed and can be neglectful

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Chicago, IL
    Former Employee - Server in Chicago, IL

    I worked at InterContinental Hotels Group full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Benefits are great. Matching 401K - 100% of up to 4% of your paycheck. Health benefits, life insurance and hotel discounts when traveling. The money is fantastic. Long shifts, but worth it financially. If you can put your head down, work hard and stay out of the drama, you will be rewarded. Room for growth.

    Cons

    Terrible director of HR. Needs a crash course in common courtesy and a lesson on how to speak respectfully to co-workers. I believe they have since replaced the HR director. I can only hope the new director is professional and does not try to make the rest of the staff feel intimidated and offers an open door policy with an open mind.

    Management a bit neglectful but I can only blame that on the amount of endless tasks that are placed on their desks.

    "Big brother" budgets really affect the functionality of the restaurants and can make for a stressful work environment. ie, If a case of beer glasses break, hotel budget does not allow you to order new glasses until the next month so you are left scrambling to find substitutes from other departments.

    Advice to Management

    Don't take on more than you can handle, time management is key and if you are stressed and pressured from too much to take on, it shows and reflects on your staff.


  7. Helpful (1)

    Great industry, name & culture, but unclear path for success

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Atlanta, GA
    Former Employee - Manager in Atlanta, GA

    I worked at InterContinental Hotels Group full-time

    No opinion of CEO
    No opinion of CEO

    Pros

    What's not to like about hotels and ensuring travelers have a nice stay? IHG is in an industry with generally strong market leadership position; strong emphasis on people first by many corporate managers; in the Atlanta corporate office, regular office "fun" events such as field days and summer Fridays off.

    Cons

    1. There are also many managers who do not put people first - use your network to discover the people developers (ask questions like, "how many people have you promoted on your team?"). 2. "Second to the US Post Office in tenured employment" is a phrase one friend said right after starting, and it seems to be true for majority of corporate employees. They find a corner in the empire, get comfortable & form fiefdoms. They are not trying to advance and can be roadblocks to success. 3. Advancement is not a clear path; "EEOD" is an Orwellian term.

    Advice to Management

    Remove the duplication & make a KPI for managers to indicate how many people they have promoted out of their team. Also, shake up the HR team and smooth out the application process. The dept is incompetent and full of box checkers.


  8. Helpful (2)

    The work is rewarding if you can handle the pace. It moves very quickly and there is little time to celebrate successes.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Atlanta, GA
    Former Employee - Manager in Atlanta, GA

    I worked at InterContinental Hotels Group full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    The leadership is one of the best I've ever worked for. The office culture is one that foster a team spirit that makes you aware that you aren't in it alone. Teamwork is important.

    Cons

    Having a work/life balance is tough in this environment. There is always a feeling that you must be connected to the office. It is hard to truly get away. The benefits are good but are not impossible to walk away from.

    Advice to Management

    Continue pushing the envelope and innovating. But do so with the employees in mind to ensure they don't get burned out. It's probably not best to have 20+ priorities in a year.


  9. Helpful (1)

    Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Washington, DC
    Current Employee - Sales Manager in Washington, DC

    I have been working at InterContinental Hotels Group full-time (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great base salary for Sales Managers

    Cons

    Hard to grow if you are doing really well and seems like they want you to stay where it benefits them verses growing you and your career.


  10. Good for students

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Goleta, CA
    Former Employee - Front Desk Agent in Goleta, CA

    I worked at InterContinental Hotels Group part-time

    Pros

    Pay is pretty good if you are student
    Manager is flexible with you if you request time off.
    My co-workers were awesome, funny people to work with
    Most of the guests are friendly and nice to talk to
    The front desk manager was really nice...when he was actually there.
    Friends and family discount
    Free lunch

    Cons

    The management at the location I worked at was very poor. Very mean-spirited people.
    Housekeeping lacks communication and this constantly caused problems. The number one complained was the cleanliness of the rooms.
    I received very little training. It would have helped me tremendously if I received more.
    The uniforms, specifically the front desk, were itchy, hot, and just ridiculous. No wonder some guests didn't take us seriously.

    Advice to Management

    More training for employees. You have no idea how much this helps people do their jobs better instead of throwing them in to figure it out themselves. Please don't make the front desk wear silly uniforms; let them wear their own professional clothing.


  11. Helpful (1)

    Once was a great company that appreciated people. Now it is all about the numbers.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Communications Manager in Atlanta, GA
    Current Employee - Communications Manager in Atlanta, GA

    I have been working at InterContinental Hotels Group full-time (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Rich corporate culture (Winning Ways), most of management really cares about their people. Internal promotion.

    Cons

    Company doesn't have much focus as we are trying to run too quickly and implement before we are ready. Too much focus on numbers and not necessarily quality.

    Advice to Management

    Get back to the basics. Stop hiring people who care more about the numbers and not much about service. Focus on really being #1 for our guests, owners and colleagues. Really pay attention to our Winning Ways and making sure that we are focusing on that AND Winning. Seems like Winning is the focus.



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