Intercontinental Exchange Reviews

Updated April 5, 2015
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9 Reviews
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Intercontinental Exchange Chairman and CEO Jeffrey C. Sprecher
Jeffrey C. Sprecher
3 Ratings

9 Employee Reviews

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  1. Helpful (3)

    Ruining the NYSE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Compliance
    Current Employee - Compliance

    I have been working at Intercontinental Exchange

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Not much to say as a pro...management is changing the NYSE culture for the worse.

    Cons

    ICE management thinks NYSE can do no right.

    Advice to Management

    Sell off NYSE, you never really wanted it anyway.

  2. Helpful (11)

    Its a Shanghai sweat shop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Intercontinental Exchange

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    The business is a good one to get into .

    Cons

    Very poor company , make lots of promises on bonus but never fulfill them , expectation is the work 9 hrs and go home and work some more . If you do some side work for your own knowledge it is discouraged completely . They give u rsu ( restricted stock unit ) every year as part of bonus and only 33 % gets vested , if you dont obey what they say they will let you go and keep the stock . They lawyers in this company are very smart and cover all the grounds so no one can sue them .SO BE VERY CAREFULL

  3. Helpful (5)

    1950s policy towards women

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Intercontinental Exchange

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good bonus program, good benefits

    Quality work if you can keep up with the pace.

    Cons

    Little if no work from home policy, the immature CEO seems to treat women the same way they were decades ago.

    We do wonder, what's next? Should they bake a cake? Iron a shirt?

    Where is your approach towards a modern woman that wants to balance work and her family?

    Advice to Management

    You get a one star on the issue of the treatment of women alone. Modernize your thought process.

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  5. Helpful (7)

    A very depressing place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Atlanta, GA
    Current Employee - Manager in Atlanta, GA

    I have been working at Intercontinental Exchange full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The company has grown quickly with the help of Wall Street and its stock price has done well up to now.

    Cons

    The company is essentially a private equity firm. ICE buys other companies and guts them. There is no desire to build a real company or create an environment where great things can be accomplished. The main goal is to generate great wealth for the C level officers. The most important goal is to make sure the stock pickers are happy with the ROE at the expense of everything except senior management compensation. There is no culture, no goal of making ICE a great company. The management team is very weak with little or no experience in the financial services world. Outside experience is not valued. Because ICE can buy companies and fire the key staff of the acquired firm, senior management comes to believe that they are good at what they do. There is an ivory tower where the five or six top executives make all the decisions without input from others. Because the stock price does well, ICE management doesn't see any reason to change to make things better. There is no innovation, only imitation of what competitors do. If you are lucky enough to be a friend of the CEO or other key officer, you will be offered a good position with great compensation and benefits. The weakness of the management team and lack of desire to make ICE a real company will eventually have significant negative impact on the future of the company.

    Advice to Management

    Sell ICE to a company with a first rate management team that is qualified and passionate about building a truly great company. Don't make the rest of the company suffer to further increase the wealth of 5 or 6 people. Stop raising fees for no reason to customers. In fact, start caring about your customers. Your monopoly will not last much longer.

  6. Helpful (5)

    Toxic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Intercontinental Exchange full-time (more than 8 years)

    Positive Outlook
    No opinion of CEO
    Positive Outlook
    No opinion of CEO

    Pros

    compensation is good.stock options are good.free food is good.

    Cons

    growth of employees is stunted especially if ICE acquires company1 and if the company1 employees are not trusted and allowed to grow,it is mutual distrust till the employee is let go due to marginalization.

    Advice to Management

    talent needs to be appreciated even if it comes from the acquired company.

  7. Helpful (1)

    Potential of good salary with no work life balance. (ICE Chicago)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Developer in Chicago, IL
    Former Employee - Senior Developer in Chicago, IL

    I worked at Intercontinental Exchange

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    This review is for IntercontinentalExchange Chicago, formally ICE Clear Credit. There is great potential for above average pay no matter what experience level. The company has very talented individuals that are dedicated to their jobs, especially in the technical domain. The office is very clean and there are great views to the chicago skyline.

    Cons

    This review is for IntercontinentalExchange Chicago, formally ICE Clear Credit or ICE Trust (Credit Default Swap Clearing house for ICE).

    There is zero work life balance; long days and regular weekend work are expected. There is an incredible amount of attrition caused both by employee choice and personal management issues on very small development teams. Several inexperienced managers hired by upper management friends especially in the technology area, this should eventually improve over time as the attrition and overall employee dissatisfaction continue. The review process is one directional with little opportunity to provide upward feedback. The code base is currently broken in two with a large monolithic J2EE application, PERL scripts, minimal unit tests and a second progressive version authored as dozens of interdependent projects. Innovation is defined as revisioning obsolete systems into somewhat modern architecture.

    Please read the other review of ICE Chicago 2010 as it is still completely accurate as of 2012. Expect the same attrition throughout the year.

    Advice to Management

    Evaluate suggestions objectively, treat individuals equally, and focus on retaining talent.
    I believe there is a strong opportunity for the teams to be highly functional out of respect and unity as opposed to tyranny.

  8. Helpful (5)

    Lot of room for improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Technologist in Chicago, IL
    Former Employee - Technologist in Chicago, IL

    I worked at Intercontinental Exchange

    Doesn't Recommend
    Doesn't Recommend

    Pros

    New bright/clean offices. Nice co-workers, some good managers. A potential opportunity to learn about Credit Default Swap Clearing business (just clearing, not trading/pricing) from the leader. Some interesting new technologies mixed in with the '80s Perl code. Lively office location/neighborhood (albeit slightly inconvenient for suburbanites). Good discounts at some local restaurants. Occasionally Hollywood movie filming in the area.

    Cons

    *This review specifically applies to "ICE Trust LLC" which is the OTC Credit Default Swap clearing house for the Interncontinental Exchange.

    This employer exhibited some red flags when several senior people left in 2010 after only working there a few months (< 6 months on average). Notable departures include a Senior Software Engineer, Systems Analyst, QA Lead and one (of two!) DBA. As this is only about a 40 man team, the overall level of attrition was disturbing.

    ICE TRUST sold itself as a growing company with a need for "senior" people which turned out to be rather false as new ideas were rejected or at best shelved "until later" as impossible deadlines kept the focus on things that needed to be done yesterday. ZERO work-life balance. Technologists were routinely working on the weekends to release software to Production. The good engineers were (privately) praised for working round-the-clock Citadel-style. In fact the pace of change proved too rapid and the group ended up making some costly mistakes and was put on "timeout" by Atlanta management. Some serious inter-group dysfunctions, in particular their Quants would rather not work with anyone outside of their Ivory Tower which was quite contradictory to my experience with Quants at other financial institutions. Overall their SDLC and other methodologies were weak and fragile as compared to my previous financial employers. Code was branched ad nauseum, very scary situation. They were forced to bifurcate their system in order to gain first mover advantage in 2009 and a looming high-risk code merge awaits them in 2011 (more off-peak work hours for sure). QA team seems completely marginalized as are their other analysts, I would be surprised if half of them didn't quit in 2011 post-bonuses. The performance of a software team can be partially ascertained by the relative contribution of their non-developer auxiliary teams. As such this place gets a D minus though it's NOT the fault of those individuals, they are smart and work hard. Rather, something completely fundamental is broken and the tail is pretty much wagging the dog here.

    Management quality varied greatly. Overall managers tended to focus on "managing up" rather than growing and coaching their own team. It was hilarious watching people scramble to enter their *2010* career goals in the month of DECEMBER (at the END of the year)!! ICE offers ZERO tuition reimbursement support, quite unlike their cross-town competitor (CME Group) and other major financial institutions in Chicago. At ICE TRUST it seems "Career Development" = "What have you done for me lately?" If you're considering going to ICE Trust, CONSIDER ANOTHER COMPANY!! You've been warned.

    Advice to Management

    You have managed to achieve a level of success but need to really reflect on your core values and methodologies if you intend on elevating your organization to the next level. Good luck in 2011 (esp. after bonuses are paid), surely things can only improve. As one of your departing technologists said it best, "this place needs more 'Indians' (i.e., low-level workers), not Chiefs."

  9. Helpful (8)

    Emotionally, Spiritually and Physically Draining

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at Intercontinental Exchange full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    The benefits
    Location
    Cash rich and successful

    Cons

    Very high turnover which is not questioned
    Leaders lack leadership skills
    Management do not care for your well-being
    The London office is full of bullies
    Staff are so unhappy
    Old management style
    They have an awful culture and have no values unlike other organisations within financial services.

    Advice to Management

    Take your leaders on a management training course and show you care about your employees! Transform your HR department.

  10. Helpful (3)

    Not a nice experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Intercontinental Exchange full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Global company
    Newly refurbished office
    Good on site facilities
    Close to London transport

    Cons

    Management unapproachable, rude and ignorant. No communication or support.
     Negative culture - acknowledged but never addressed.
     Headcount turnover through the roof, resulting in the constant (monthly) replacement of talented staff
     This then impacts team morale which is already low. Poor work/life balance due to feelings of stress.
     No room to grow, no perks (like a friendly office, flexibilty, team bonding), no office atmosphere at all.

    Advice to Management

    Sadly employees will continue to be unhappy through the duration of their employment unless management wake up, start addressing historic cultural issues and start to care about their staff .

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