Internap Network Services

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  www.internap.com

Internap Network Services Reviews

Updated October 22, 2014
Updated October 22, 2014
46 Reviews
2.1
46 Reviews
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Internap Network Services President, CEO, and Director J. Eric Cooney
J. Eric Cooney
32 Ratings

14 Employee Reviews Back to all reviews

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  1.  

    nail that sticks up gets hammered down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - NOC Support in Atlanta, GA
    Current Employee - NOC Support in Atlanta, GA

    I have been working at Internap Network Services full-time (more than 3 years)

    Pros

    Major problems in NOC allow newcomers great experience.

    NOC people at Internap have a great name in the industry. Field sales and customers are good at connecting NOC people with opportunities.

    Ex-NOC people are always looking for new people in Atlanta, Seattle, and New York. Hosting guys in Cali and cloud guys in Montreal are extremely good.

    Cons

    Almost everyone from Voxel is gone, leaving our internal system (Ubersmith) with little support.

    Large IT problems hamper our productivity in NOC. IT is horribly unorganized, even by NOC standards.

    Annoying "officers vs enlisted" attitude between newcomers and management.

    When you bring up issues (and solutions to address them), management overreacts by pushing back with answers like, "Do you even want to work here?" Not the sort of environment that inspires people to fix problems.

    HR does little to fix people problems in NOC.

    Best way to survive is do as little as possible. Here it is best to simply be mediocre than to interfere with someone else's fiefdom. Consequences are harsh.

    NOC is exhausting. No matter how long you are up on major problems, you have to get up super early each day.

    Sales reps and solution engineers can get clingy, which makes it hard to move on to big problems that affect everyone. They escalate everything which makes it hard to focus on the real priorities.

    This is not a healthy place for people with families. Benefits got worse, and you have hardly any time outside of work.

    Advice to ManagementAdvice

    NOC is falling apart. Customers notice this and are trying to help their favorite NOC people find new opportunities. That is not good and reflects poorly on Internap.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Great product ruined by poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - NOC Engineer
    Current Employee - NOC Engineer

    I have been working at Internap Network Services full-time (more than 5 years)

    Pros

    Good benefits, lots of products to learn, fellow employees are a great resource to learn from.

    Cons

    Where to start. Staffing in the NOC is a huge issue. People are burning out very quickly due to upper management and corporate introducing new products to customers and telling the NOC to troubleshoot it without teaching them how to support the product. This leads to too few employees doing far too much work.

    The culture of upper management is an exclusive club. They don't speak to their subordinates on issues, they constantly dodge questions, yet they are still employed. The managers that didn't adhere to this left the company feeling very burned out. The solution for solving an issue when they request to speak to a manager? Page the on-call person to handle it.

    Provisioning is a mess. So many of the orders handled are done incorrectly and with nobody to review the orders before they are activated. This caused so many customers to get free service. When these issues were brought up to management it was swept under the rug and ignored. If a company has lost revenue for 6 straight quarters common sense would say correct this issue. Not the case here.

    The IT department is an absolute joke. The NOC knows more than the A+ certified IT team yet has no power in correcting any of the issues. When systems break the night crew is often forced to wait until dayshift shows up to correct the issue. Even if it's affecting customers.

    Advice to ManagementAdvice

    Fire everybody from the vice presidents down. To fix all the issues this company is facing the house needs to be cleaned and fresh perspectives brought in to change the culture. If that isn't done soon the company will be bought out for pennies on the dollar or completely fold. Telecom companies shouldn't have more senior vice presidents than IP engineers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Going downhill fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - N/A in New York, NY
    Former Employee - N/A in New York, NY

    I worked at Internap Network Services full-time (more than 3 years)

    Pros

    Internap has a good name with certain niche markets (gaming, ad tech), so having it on a resume is good for some.

    High employee turnover provides young ambitious people willing to work for less an awesome start.

    You now get a special t-shirt if you are here for several years.

    Cons

    It is incredibly hard to get things done through the corporate offices in Atlanta. The startups that Internap bought generally has a "can do" attitude and diligently help find the "path to yes," however Internap corporate seems to make little effort in keeping good talent, so many key parts of the original technologies goes completely unmaintained.

    Hardly any career opportunities exists for minorities.

    An "anonymous" survey was sent to everyone recently, but since it was clearly not anonymous, few people took it or wrote anything too honest.

    Many more layoffs rumored to happen. Not a good time to come here if you want to stay long term (but great if you just want something temporary or simply want a check).

    Lack of sales enablement and product marketing make it difficult to sell products easily. Only way you can sell is if you have an incredibly close relationship with inside people who can give you the right technical information.

    Products like FCP are horribly outdated and lack support. Customers who purchase the product (with support) get virtually no help when they call the NOC. Companies like Noction have a much better product for the value.

    Sales organization is in constant turmoil, thus making the recruiters a fortune. Earlier this year, the sales turnover number was calculated to be something like 65%.

    Morale is at an all time low for those trying to sell. There seems to be little strategy for unifying different products into a single a compelling value proposition, so marketing pitch comes across as cliched.

    Advice to ManagementAdvice

    Collect and consider the input of your brighter employees. Countless times I have seen genius input ignored.

    Put into management people who are more passionate about technology.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Rudderless and Heading into a Big Storm Q4

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - N/A in Atlanta, GA
    Current Employee - N/A in Atlanta, GA

    I have been working at Internap Network Services full-time (more than 10 years)

    Pros

    If you work here for a few years, it will be easy to get into competitors like Akamai / Rackspace, as well as any colo provider.

    Cons

    The products are mediocre at best. Colo and IP are too expensive, and cloud products are half baked. Recent cuts in operations has severely impacted customer support. Customers simply do not want to renew contracts given their bad experiences this last year.

    Advice to ManagementAdvice

    Consider retaining smart people from each acquisition, rather than letting them go so easily when they have a different opinion.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Squandered Potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Engineer in Atlanta, GA
    Former Employee - Network Engineer in Atlanta, GA

    I worked at Internap Network Services full-time (more than 3 years)

    Pros

    The people are the only major benefit to working here. The people in operations are some of the hardest working and most knowledgeable people you will ever meet. You will accrue a large amount of PTO, but due to scheduling and working conditions it is doubtful you will be able to use it. Training is available, as long as you use your own time off to do it. Don't expect the company to

    Cons

    It's sad that Internap has gone from being one of the best technology companies to work for in Atlanta to a veritable technology sweatshop. If you work for them, prepare for work in an on-call rotation with a pittance of a compensation for the constant paging and after hours work. The turnover rate, both voluntary and management initiated, means that the company has very little expertise in anything. The sales department is a joke and on more than one occasion sold services that are literally impossible to provide. The only people that seem to stay at Internap are the executives, and if you look at the SEC filings you will see why.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 3 people found this helpful  

    Stay away from this place! After 3 months, I knew I made a big mistake in coming to work for this company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Internap Network Services full-time

    Pros

    Growing Industry, use this place as a platform to leap into bigger and better things.

    Cons

    SVPs, VPs & directors are there for creating massive confusion and chaos than anything. Most of them suffer from indecisions, lack of leadership and expertise. This was the most mindlessly amazing part of my experience with this company.

    Many of their product differentiation claims have very little truth and substance, often reflects pipe dreams.

    Shady hiring/firing practices: Often they will advertise positions as full-time positions when in reality, the positions are temporary and will last only for about 6-9 months.

    -No synergy, almost every department, every individual likes to work as a silo. Hard to get anything done.

    -No training plans for people to succeed, no company culture, no values, little to no professionalism throughout.

    Ultra-high turnover rate at all levels pretty much tells you what you need to know.

    Advice to ManagementAdvice

    Stop thinking that you are the smartest people in the room. You are a bunch of amateurs! Listen to people who know what they are doing even if they report to you.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 5 people found this helpful  

    No Direction. It is like watching clowns in a circus, except the clowns in a circus know what they are doing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Internap Network Services (more than 5 years)

    Pros

    One of the employees found the couch quite comfortable during his shift as he would nap on it. So, comfortable furniture and get paid while you nap. If you get along with management, you know, buddy-buddy, you can work from home when you want to even though there is no work from home policy, get a decent raise and bonus even if you are a slacker.

    Cons

    No work from home policy, unless you are buddy-buddy with the manager. Expensive benefits. No career path. Management doesn't care about employees. No motivation. Raises are a joke. Company is extremely stingy. Nobody smiles unless they just past gas. Lack of training. Must have a certification or your bonus/raise is impacted, which you are not told until after you start.

    Advice to ManagementAdvice

    With all of these bad reviews, management needs to be replaced.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Negative comments on Glassdoor are quite accurate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Internap Network Services full-time (more than 3 years)

    Pros

    Good pay and benefits. Could be a world class company

    Cons

    Cronyism is supreme at Internap. If you're a VP or above or best buddies with a VP, you can do no wrong. Basically the company is run by VP's only. Anyone below that level is an idiot. Only the chosen few are capable of making decisions. The irony is with the current "decision makers" turnover is astronomical and the decisions they make have been catastrophic to the company. Yet, the same "few" continue to pat themselves on the back. Zero accountability at the VP level. Internap is the type of company that could read all the negative reviews and take none of it to task. Arrogance at it's best.

    Advice to ManagementAdvice

    It's the people below the VP level that are actually making money for the company and servicing the customers. How about actually listening to the people that are running the company (hint, its not the VP's)? Instead the culture encourages employees to keep their mouth shut "or else"

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 5 people found this helpful  

    There's a reason Internap is always hiring.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Atlanta, GA
    Current Employee - Software Engineer in Atlanta, GA

    I have been working at Internap Network Services full-time (more than an year)

    Pros

    Lots of stuff to do. You probably won't be bored here at all. If you like mending outdated code written by people who left long ago you will love it here.

    Cons

    Terrible management style. No spending on infrastructure or equipment for employees. Developer workstations are so badly outdated and bad that most developers buy Macbook Pro's with their own money just to have a usable computer suitable for software development. Their internal version control system is majorly outdated and has no documentation at all.

    Childish management tactics such as banning work from home arrangements and flex time. Underhanded practices where if you were no longer "liked" you got bad projects with unrealistic time frames and you were no longer invited to group meetings.

    There's no work life balance at Internap. Vacation time is difficult to schedule due to the "always understaffed" way that they arrange the teams. Developers are expected to be available 24/7 to answer e-mails and phone calls which can get tiresome with many offsite teams in different time zones. Their entire HR department is "outsourced" to ADP if you do bother anyone from the HR team from their web browsing they will respond with "oh you can do that on the portal" rather than actually try and help you.

    There's a huge emphasis on appearances here more than substance. If you are someone that does not fit well into the "corporate drone" category you will be overloaded with work no one else wants to do and constantly in fear of losing your job. People who are corporate drone types get preferential treatment and honestly don't have to do much other than surf the web and occupy cubicles for show between the hours of 9am to 5pm.

    Advice to ManagementAdvice

    Find another line of work. It's obvious you don't have a clue. Treating talented developers like children only drives them away in huge numbers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 4 people found this helpful  

    Terrible environment... NEGATIVE ATTITUDES, Stay away if you are a positive professional person!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance and Accounting in Atlanta, GA
    Current Employee - Finance and Accounting in Atlanta, GA

    I have been working at Internap Network Services full-time (more than an year)

    Pros

    Flexible schedule...great environment if you dummy down and become a favorite

    Cons

    Horrible environment, favortism, office politics, negative attitudes, gossip, verbal confrontations and humiliation. Will not properly teach new employees Internap processes but expect good results.Most senior employees are intimadated by new talent.

    Advice to ManagementAdvice

    Stop participating in / (allowing) the messy behaviors of your employees and managers to continue and running great employees off from the company

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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