Internap Network Services Reviews

Updated June 5, 2015
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Internap Network Services President, CEO, and Director J. Eric Cooney
J. Eric Cooney
25 Ratings

Pros
  • Good work/life balance is possible (in 5 reviews)

  • Able to work from home and flexible time (in 3 reviews)

Cons
  • Middle management adds little to no value (in 4 reviews)

  • Poor Senior Management, lack leadership skills (in 5 reviews)

More Pros and Cons

32 Employee Reviews

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  1. Helpful (2)

    Horrible Sales Environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in New York, NY
    Former Employee - Account Manager in New York, NY

    I worked at Internap Network Services full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    When a top rep leaves, fight to get those accounts. This is how you get to president’s club. Colocation sells itself when customer has high power requirements. Cloud product has improved a little in last 3 months, but overall it is still immature.

    Cons

    It is nearly impossible to get a deal approved in a timely manner. The smallest pricing changes must be approved by VP or CEO. Sales directors are not empowered to make simple pricing decisions. They hire 2-3x too many reps in each market and then let 2/3 of us die. Constant rep churn negatively impacts internal resources, customer confidence, and Internap reputation in local markets. Customer churn as customer service suffers.

    Advice to Management

    Push accountability at all levels. Open up discussions on how to improve internal processes. VPs need to stop blaming employees for their bad decisions.


  2. Helpful (1)

    Balkanized Departments

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Engineer in Atlanta, GA
    Current Employee - Network Engineer in Atlanta, GA

    I have been working at Internap Network Services full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Fun environment for those just getting out of college. Super easy to get hired (because people are always quitting). Recruiters are hot on Internappers. In many cases, the same recruiter who placed you will recruit you out in about 6-12 months. Several lists of recruiters are floating around company. Get that list and start calling them (even if you just started). Rumored acquisition could be a good way to streamline business and help with management challenges. Ex-Internappers here in Atlanta empathize with current employers and will help those who are stuck. Find them and network with them to help find your next position Internap.

    Cons

    Internap is not a company as much as it is a system of balkanized departments. Departments tend to be hostile towards each other, not cooperative. Internap breeds a culture of fear. Unfortunately, there is not the ability to bring up problems in good faith without fear of retaliation. Employees are often blacklisted. If someone is rumored to step out of line, word goes out to disassociate with that person. Extremely poor management creates completely non-sensical workloads for the rest of us, and there is no forum to openly discuss better ways of doing things. Rather than doing things in an organized way that makes sense, people routinely spin off their own system (wikis, ticket systems, OneNote systems, etc). Once there is a spinoff on a different platform, it’s very difficult to bring it all back in. HR doesn’t seem concerned about what bad apples do to morale.

    Advice to Management

    Make it easier for employees to gain protection from retaliation. Communicate more. In times of crisis (e.g. the last CEO "resignation"), management should be communicating way more with employees, not less. Racism and sexism are major problems. These prejudices routinely take the form of harassment and discrimination in the workplace.


  3. Helpful (4)

    Hugh Turn-Over -HR Department Thrives on Firing People

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at Internap Network Services

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Across from the mall so plenty of places for lunch.

    Cons

    Racist atmosphere where everyone is out for themselves. No mentoring, no advancement and no career development. An atmosphere of back-stabbing and fear of getting fired. Stay away!

    Advice to Management

    Get rid of most of management and clean out the HR Department as well as the secretary who thinks she is the CEO.


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  5. Helpful (1)

    Pure Madness, A Circus

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Engineer in Atlanta, GA
    Current Employee - Network Engineer in Atlanta, GA

    I have been working at Internap Network Services full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Exposure to things that can help your career, but that's true of any company. Helps to build work history, but again that's true of any company.

    Cons

    No vision, a lack of leadership. Sexist and racist. No future. Takes customers for granted. Some employees act as though they are doing customers a favor by doing their job.

    Advice to Management

    Resign.


  6. Going Nowhere Fast

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in New York, NY
    Current Employee - Account Executive in New York, NY

    I have been working at Internap Network Services full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    If you need a relatively low stress place to transition between jobs, this place might work out well for you. If you live in a remote rural area and want to work remotely, this job is great. Many people here are happy doing that, and the pay is pretty good to what you might make otherwise.

    Cons

    Limited sales training: company provides very few sales tools, and what little they give is outdated, incorrect, and unhelpful. If you want to survive, partner with the SEs quickly. They have a solid team. Poor customer support: internal teams are rarely backfilled as company is being prepared for acquisition. Individuals are cool, just overworked and stressed. Poor attitude towards sales people: sales people take all the blame, even when service delivery teams drop the ball. Virtually no investment in people, which makes sense since the Internap endgame is to simply get sold. Internap has major reputation problem in most major metro areas. Previous broken promises will make it difficult to sell to certain customers.

    Advice to Management

    Make it easier to give honest feedback on departments which departments don’t perform well. Rather than shifting blame, at some point, ask yourself how you have failed your employees. Selling a company is not a good excuse for not investing in your employees. Continuously invest in them all. The worst decisions made these last 2 years involved sales compensation cuts. They resulted in less-motivated and fewer high-performance sales reps.


  7. Helpful (2)

    Struggling as a company, need new sales management team

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Internap Network Services full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Stock is high. Great job for the inexperienced looking to get this on your resume.

    Cons

    No understanding of the incentive sales people need to be motivated or they just don't care. It's run very old school, micro-managing, pressure from management since sales aren't doing well, so they raised quotas to make things even better. If they are doing well, it's from the same consistent accounts that keep getting handed down when people leave. An insane amount of people are leaving. The comp plan saves the company money and has no incentive for sales people. They are hiring anyone who will take the position no matter what their past experience is. Sales management is amateur and not qualified for the positions they are in, provide no value.

    Advice to Management

    The only way a company can succeed is if you keep the employees happy, not drive them away. Listen to the real issues about why customers are leaving and why it's so hard to get new ones. Understand the real problem with the product issues and work towards fixing it and quickly.


  8. Helpful (3)

    puts the fun in dysfunctional

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in New York, NY
    Current Employee - Account Executive in New York, NY

    I have been working at Internap Network Services full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The barrier to entry is pretty low to get a job at Internap. There are always job openings all over the company. This is a decent stepping stone if you are “stuck” in colo and want job with responsibilities further up the stack that could take you more interesting places later on. If you form personal relationships with people, you can get things done. (Unfortunately, that is the only way to get things does as there are too many larger systemic problems, as seen by the previous company reviews. Everyone is disorganized, limited by toolsets, and stepping over each other. ) For the most part, Internap is made of good people (albeit in a horribly managed company).

    Cons

    Internap has two core dysfunctions, each of which feed off each other — it grossly understaffs internal roles and it grossly overstaffs external roles. This is in no way sustainable. Together, these two dysfunctions result wide array of bad behavior: tearing others down, passive aggressive leadership, destructive gossip, conniving politics, and abundant negativity. Internap has rapidly deteriorated these last few years as it absorbed Voxel and iWeb. Take the grossly inflated sales staff, for example. Compared to other companies, Internap has significantly more sales people, especially when you look at the business expected in a local market. This created all sorts of burdens on the “skeletal staff” (as previous poster put), and without the right organization and processes, people quit without releasing proper documentation. If there were fewer field people, less churn, and retaining good people who think about leaving, then we internal people would likely make less mistakes on service delivery. The effort needed to pull off very simple tasks inside Internap is enormously complex, so it’s not surprising at times when people stumble, Talk candidly those who know Internap, and you will see that this trend has been around for years. Marketing and HR lately have started a “bread and circus” campaign (jerseys, awards, parties, etc), but it does little to address the root of the problem. Silo’d department are an understatement. Unnecessary hierarchies leads to only “manager talking to other managers”, which unfortunately results in loss of translation like the previous poster said.

    Advice to Management

    Stop hiding information. Everyone regurgitates buzzwords like “cloud” and “self service,” but no one is making the knowledge base articles, wikis, sales enablement tools necessary to really make this happen. At the very least, open it up and let the internal engineers and customers crowdsource it. When you fail to let people openly collaborate and share info, it perpetuates the “don’t talk about it” culture. Stop that if you want to grow. Make it easy for departments to more easily and meaningfully interact with each other. This starts with ticketing, better department aliases (absolutely necessary because of the churn), and knowledgeable / FAQs with common responses. Tool sprawl prevents everyone from properly communicating.


  9. Helpful (4)

    Skeleton crews, silos and no support for anything technical

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at Internap Network Services full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Internap offers access to an incredibly diverse set of enterprise technologies, whether that include IP, Colo or Hosting. There are some really great people who are nothing short of brilliant, and legitimately want to help make Internap better for customers and staff. Additionally, the company has expanded a lot in the last 4 years, bringing in Voxel and iWeb to enhance their Cloud and Hosting portfolios. There is a 401k with 50% match (up to 6%). CEO is a pretty cool guy.

    Cons

    Very few of the brilliant people here are around long enough to make a difference, usually because they're chased away, or just aren't being given what they need. If you work in any type of cost center (IT, MH Support, DC Ops, SOC, etc), expect to be doing the work of 3+ people, because when people do leave, the positions will seldom be filled unless it leaves a complete vacuum. INAP also doesn't like to invest in current staff (training, promotions, raises, etc). Company wide, Internap likes to pay on the low end, and benefits have gotten worse since I joined. The stock options that were promised were never delivered because of "technical issues", Departments are also very silo-ed. Sales never talks to support, support never talks to engineering, engineering never talks to IT, etc, etc, etc. Considering every sales order has to go through 6 or 7 departments to even become real, and none of those departments ever communicate, it's a miracle that any accounts exist at all. Don't expect any of the documentation generated by the Solutions Engineers to ever make it to the NOC. It's all like that children's game, telephone, where the message that's sold is 110% different from what's heard by support after build-out. In addition, Internap would rather hire people to sell the product than to actually make sure the product works, and the culture is to simply not talk about it. Our FCP product literally hasn't been updated in almost 10 years, apart from changing the Network Cards to 10Gig, yet we charge 5 to 6 figures for it, when much newer, more capable devices from other competitors can be had for an 8th of the price. There just isn't a desire to invest in the products, or the people who make them. This "Don't talk about it" mentality extends to how we deal with paying customers, too. There are no forums, status pages or knowledgebases that a customer can access. If you want to know how to do something here, you have to pick up the phone and hope somebody is available, or email in and hope you get a response the same day. Currently, or "Enterprise" CDN's portal looks like it was made before the DOTCOM boom, and it (nor the featureset behind it) have been updated since, and rely on dead technologies nobody uses anymore (Java. Really). To better illustrate this point, all of our engineers in all technical departments, in all data centers and offices in the world, still don't equal just the headcount of the Sales organization, or just the Marketing organization. Looking closer on the support departments, some sections are so devoid of headcount that staff isn't allowed to take accrued vacation time, and more people are leaving, and there seems to be no intent to fill the 7+ already empty seats, much less the 2 or 3 soon to be empty ones. To make a long story short (too late), get in, get the experience you want, then go somewhere else. That's what everyone else does here.

    Advice to Management

    Invest in your staff. Especially your engineers. They're the lifeblood of the company. Invest in your products. A customer may buy your product, but once they receive it and realize how bad it is, they're going to flock to competitors, and already are. Put technical people at the top. Bean counters have there place in the company, but this is an IT Infrastructure company. Invest in that. I've seen grocery stores with better IT. Promote from within, and only promote those who are ready to do the job. Nepotism has no place here, and it only sinks the 1 star morale that much more. Finally, realize that morale won't be fixed by "jersey" style shirts numbered based on years at the company (they might as well say "old timer" or "beat me up, I'm new here"), nor will it be fixed by branded blankets, hats, or gift cards that are taxed to high heaven. It's great that Marketing wants to bring everyone together, but how about we do it by breaking down departmental walls, not halfhearted, backhanded (see "taxed to high heaven") bribes.


  10. Helpful (2)

    Insane Churn With A Lot of Burn

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Atlanta, GA
    Current Employee - Account Executive in Atlanta, GA

    I have been working at Internap Network Services full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Brands are finally consolidating. Everyone is unclear what this means or how it will be executed, but it generally is understood to be a good thing as there is an enormous amount of complexity with launching different products, managing different sales teams, having different sales support, etc. (Company is really two companies — iWeb and Internap. Each has its own IT infrastructure — chat, messaging, email, inbound leads— and iWeb reps have further territory reach than Internap reps who cover smaller patches.) Company is moving towards more self service sales tools, and other internal resources are being used for renewal. This is generally more efficient and the direction that the market is moving.

    Cons

    Many regions have a 60% rate, and some are even as high as 80%. (We just got 8 new sales reps after the last exodus.) This creates a huge burden on all levels of the company, and internal BUs and operations teams tend to create additional buffers and processes in order to shield themselves from the extra workload from newcomers. This extra overhead is incredibly inefficient. If you are sales, be careful with accepting new accounts. Customers at Internap tend to be very unhappy with what last desperate AE promised. Inherited accounts tend to be inherited problems. These problem accounts will take 90% of your time, and you will STILL be penalized for a write down. Probably best to just hunt for your own accounts and set expectations early with your contacts. “Success” at Internap usually means one of a few things: inheriting one of the top accounts, being favored by your market manager so that you get MQOs, bringing in your own contacts, and sticking around long enough so that you can cherry pick the best stuff from the last AE who churned. Under our new commission plan, if we are not at 100% of your quota, we only get paid a small fraction of our total commission. Internap is an environment that rewards inaction more than it does action. As the previous poster said, people at offices try to appear busy when they really are not. It’s amusing, but understandable given how some of the best ideas have been met with great resistance. (Seriously, be careful with feedback. Got a great idea? Keep it to yourself if you want to survive.) BU resources are stretched then, but are unfortunately the gatekeepers on all approvals. Something as simple as a one cabinet colocation quote can take multiple approvals, and if there is the smallest problem, it gets kicked back down to the sales rep to redo everything.

    Advice to Management

    Reward good ideas, particularly ones that promote efficiency. Create a way for people to give anonymous tips on things like sales directors double dipping or being grossly inappropriate in the workplace.


  11. Helpful (1)

    mixed bag

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Entry in Atlanta, GA
    Current Employee - Data Entry in Atlanta, GA

    I have been working at Internap Network Services full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Stock at an all time high. Internap is benefiting from cloud adoption at large. In 2015, a lot of cool things are predicted to gel together nicely. Over last two months, company has made good strides in that direction. Here in Atlanta, Internap is at the top end of tech companies. Lots of intern positions are available here.

    Cons

    Internap is still an extremely turbulent environment. This week, another VP left (one of the best ones). In 4 key VP positions, we've had 2-3 change outs in a little over a year. This not normal or healthy. This culture does not tend to promote from within, so many people who want to fill key management role are told that they're not a fit. There is some truth behind the "sexism" and "racism" criticism. Women of color have it rough here, and they are heavily discouraged from bringing forth complaints of favoritism. Internap has an obnoxious culture of hero worship. If you are feeling under-appreciated, best to get another job and then come back later. This is not an environment that works with you while you are employed with them. In other metro environments, you can almost always do better than Internap. Compared to these other tech companies in different markets, Internap will seem backwards. Reports about crumbling NOC are true. Internap is not investing enough there, and customers are leaving because of a bad NOC experience.

    Advice to Management

    Please provide better training. New hires useless their first six months. Please hire from within, rather than getting outsiders. Outsiders almost always push for change too quickly and don't understand the culture. When you hire, please be honest rather than sugar coating the truth. This is more likely to get the right people on board who are prepared for the challenge versus getting people on board who are not prepared for the challenge. Please be more fair to minorities, especially when it comes to lead distribution.



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