Internap Network Services
2.4 of 5 32 reviews
www.internap.com Atlanta, GA 500 to 999 Employees

Internap Network Services Reviews

Updated Jun 23, 2014

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2.4 32 reviews

                             

45% Approve of the CEO

Internap Network Services President, CEO, and Director J. Eric Cooney

J. Eric Cooney

(22 ratings)

32% of employees recommend this company to a friend
9 Employee Reviews Back to all reviews
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    1 person found this helpful  

    Stay away from this place! After 3 months, I knew I made a big mistake in coming to work for this company.

    Anonymous Employee (Former Employee)

    ProsGrowing Industry, use this place as a platform to leap into bigger and better things.

    ConsSVPs, VPs & directors are there for creating massive confusion and chaos than anything. Most of them suffer from indecisions, lack of leadership and expertise. This was the most mindlessly amazing part of my experience with this company.

    Many of their product differentiation claims have very little truth and substance, often reflects pipe dreams.

    Shady hiring/firing practices: Often they will advertise positions as full-time positions when in reality, the positions are temporary and will last only for about 6-9 months.

    -No synergy, almost every department, every individual likes to work as a silo. Hard to get anything done.

    -No training plans for people to succeed, no company culture, no values, little to no professionalism throughout.

    Ultra-high turnover rate at all levels pretty much tells you what you need to know.

    Advice to Senior ManagementStop thinking that you are the smartest people in the room. You are a bunch of amateurs! Listen to people who know what they are doing even if they report to you.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    No Direction. It is like watching clowns in a circus, except the clowns in a circus know what they are doing.

    Anonymous Employee (Current Employee)

    ProsOne of the employees found the couch quite comfortable during his shift as he would nap on it. So, comfortable furniture and get paid while you nap. If you get along with management, you know, buddy-buddy, you can work from home when you want to even though there is no work from home policy, get a decent raise and bonus even if you are a slacker.

    ConsNo work from home policy, unless you are buddy-buddy with the manager. Expensive benefits. No career path. Management doesn't care about employees. No motivation. Raises are a joke. Company is extremely stingy. Nobody smiles unless they just past gas. Lack of training. Must have a certification or your bonus/raise is impacted, which you are not told until after you start.

    Advice to Senior ManagementWith all of these bad reviews, management needs to be replaced.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    Negative comments on Glassdoor are quite accurate

    (Former Employee)

    ProsGood pay and benefits. Could be a world class company

    ConsCronyism is supreme at Internap. If you're a VP or above or best buddies with a VP, you can do no wrong. Basically the company is run by VP's only. Anyone below that level is an idiot. Only the chosen few are capable of making decisions. The irony is with the current "decision makers" turnover is astronomical and the decisions they make have been catastrophic to the company. Yet, the same "few" continue to pat themselves on the back. Zero accountability at the VP level. Internap is the type of company that could read all the negative reviews and take none of it to task. Arrogance at it's best.

    Advice to Senior ManagementIt's the people below the VP level that are actually making money for the company and servicing the customers. How about actually listening to the people that are running the company (hint, its not the VP's)? Instead the culture encourages employees to keep their mouth shut "or else"

    No, I would not recommend this company to a friend

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    • Culture & Values
           
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    4 people found this helpful  

    There's a reason Internap is always hiring.

    Software Engineer (Current Employee)
    Atlanta, GA

    ProsLots of stuff to do. You probably won't be bored here at all. If you like mending outdated code written by people who left long ago you will love it here.

    ConsTerrible management style. No spending on infrastructure or equipment for employees. Developer workstations are so badly outdated and bad that most developers buy Macbook Pro's with their own money just to have a usable computer suitable for software development. Their internal version control system is majorly outdated and has no documentation at all.

    Childish management tactics such as banning work from home arrangements and flex time. Underhanded practices where if you were no longer "liked" you got bad projects with unrealistic time frames and you were no longer invited to group meetings.

    There's no work life balance at Internap. Vacation time is difficult to schedule due to the "always understaffed" way that they arrange the teams. Developers are expected to be available 24/7 to answer e-mails and phone calls which can get tiresome with many offsite teams in different time zones. Their entire HR department is "outsourced" to ADP if you do bother anyone from the HR team from their web browsing they will respond with "oh you can do that on the portal" rather than actually try and help you.

    There's a huge emphasis on appearances here more than substance. If you are someone that does not fit well into the "corporate drone" category you will be overloaded with work no one else wants to do and constantly in fear of losing your job. People who are corporate drone types get preferential treatment and honestly don't have to do much other than surf the web and occupy cubicles for show between the hours of 9am to 5pm.

    Advice to Senior ManagementFind another line of work. It's obvious you don't have a clue. Treating talented developers like children only drives them away in huge numbers.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    3 people found this helpful  

    Terrible environment... NEGATIVE ATTITUDES, Stay away if you are a positive professional person!

    Finance and Accounting (Current Employee)
    Atlanta, GA

    ProsFlexible schedule...great environment if you dummy down and become a favorite

    ConsHorrible environment, favortism, office politics, negative attitudes, gossip, verbal confrontations and humiliation. Will not properly teach new employees Internap processes but expect good results.Most senior employees are intimadated by new talent.

    Advice to Senior ManagementStop participating in / (allowing) the messy behaviors of your employees and managers to continue and running great employees off from the company

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Great potential, Obsessed with cost.

    Software Engineering (Former Employee)
    Atlanta, GA

    ProsCutting edge ideas, Great minds to share ideas with.

    ConsZero investment in Infrastructure and R&D. Software engineering staff were literally cobbling together junk equipment that most normal companies would have thrown away in order to have working development systems. Management was more concerned about the bottom line than their employees and customers. Support staff in IT and Systems Engineering were completely overloaded with work trying to keep outdated and broken hardware and software functional.

    Advice to Senior ManagementAccept that your engineering staff is "different" than your sales people and give us room and budgets to be able to function. Invest in your ideas with real budgets and real research. People can't create a great product out of thin air.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    If you have another offer, take it

    Anonymous Employee (Former Employee)
    Atlanta, GA

    ProsGood pay- higher than normal/ up to 10% of salary in bonus based on performance ("up to" being the optimal words here)

    Good benefits- employee pays half/Internap half

    Open to outside the box ideas/fun projects to work on

    Nice new office with gym access/Starbucks/mall

    21 paid days off

    Ability to work from home on occasion, depending on your manager

    Exciting and fast-paced industry with lots of potential

    ConsConstantly changing direction on goals

    Long hours/high stress - frequently up to all hours of the night finishing projects for the board only to scrap them later or have to re-do

    Competition among departments- very dog-eat-dog

    Buy-in is needed from everyone so it takes a long time to make decisions

    Everything seems to be done last minute with little thought going into planning - general mindset of do it halfway now and fix it later

    Can't turn off work - expected to be available at any time

    High turnover in general - about 50% and higher in sales - rare to meet anyone with tenure longer than two years

    Not a very social culture overall - don't expect team sports, lunches, happy hours or christmas parties

    Not a lot of interaction with senior management- very tiered/lots of middle management, little communication from the top

    Very cheap - will choose the most incompetant vendors in the name of saving a dollar/management questions every nickel and dime spent to the point of exhaustion

    Don't invest in employees - use them and lose them attitude/not generous with company bonuses

    Inflexible- vacation time is accrued, so if you don't have it when you need it you are SOL - not willing to work with you

    Advice to Senior ManagementIf you invest in your employees the dollars will follow - not the other way around. In order to truly change the culture it must come from a place of genuine appreciation for employees. It starts at the top. Celebrate the successes you do have. Find a way to make people feel valued and they won't mind the long hours and might even stick around longer. Employee happiness and retention rarely results from a high salary. You have people that are intelligent and know how to get the job done in management, they just need to work on motivating and inspiring their employees.

    No, I would not recommend this company to a friend

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    3 people found this helpful  

    If between a position at Internap or somewhere else, choose somewhere else

    Anonymous Employee (Former Employee)
    Atlanta, GA

    ProsThere are some nice folks there.

    ConsWeigh heavily any decision to work at Internap Network Services with what other job opportunity you be giving up even should pay be better at Internap. Internap can often prove to be a short term employment opportunity for many people.

    Turnover across Internap as a whole is high, not just in the Sales organization.

    This is especially true in the Marketing organization.

    If you are interviewing for a position at Internap, ask the following questions:

    What turnover has the department seen in the last 12-18 months? What is the style of the leadership in the department? Ask what the style is of the hiring manager. Can you expect to be given latitude to do your role or will you or your work be managed very closely? How are people valued in the department? What is the opportunity to get promoted in the organization? If you are interviewed by anyone other than departmental management, ask how they like working at the company. Ask where each person worked before - are there commonalities? Is the position a new one or replacing someone - what happened to that person or why did they leave Internap?

    How would you describe the culture of the company? Is the culture win-win or win-lose (if there is hesitation on the answer, the answer should be self-evident).

    Again, weigh heavily your options, understand what kind of work environment you thrive in and determine if Internap feels like a match to that. Trust your instincts.

    Advice to Senior ManagementBased on the number of executive-level and other departures and firings over the past two or so years, my estimation is that top leadership does not value strategic insight and advice if it challenges that leadership's own formulated opinions.

    No, I would not recommend this company to a friend

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    2 people found this helpful  

    Very deceiving and terrible management

    National Account Manager (Current Employee)

    ProsGreat benefits
    Decent Salary
    Great coworkers (with the exception of management)

    ConsThere is little to no training, your quota will increase as soon as you sign your offer letter, majority of your time will be spent prospecting internally with executives to get them to approve pricing that is already about 50% more than the industry average. This all leaves little to no time to prospect for new business. Account bases...don't even bother trying for one even though it was probably promised during your interview because they have been picked dry.

    Advice to Senior ManagementStop lying to potential employees to get them to work there, don't stand in front of the entire company and say "we will not quit on you, this job is hard and it takes a good 13 months to ramp up" because you do not mean it! Support new reps and give them more training so they have a chance at making it!

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Internap Network Services reviews and ratings — including employee satisfaction and approval rating for Internap Network Services CEO J. Eric Cooney. All 9 reviews posted anonymously by Internap Network Services employees.