Internap Network Services Reviews

Updated March 24, 2015
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Internap Network Services President, CEO, and Director J. Eric Cooney
J. Eric Cooney
13 Ratings

15 Employee Reviews

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  1. Helpful (1)

    One step forward and two steps back

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Internap Network Services

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Networking team and NOC are pretty sharp, but many other areas of the company are severely lacking.

    I think most employees are trying to do the right thing, but it's more of a skill problem than a will problem. Obviously this is a generalization.

    Salaries are competitive.

    Great product for customers.

    Executives are trying to make things better, and there have been several good improvements over the past two years. I really liked it when they reached out to employees for feedback and also when executives held the ad hoc innovation competition in the 3rd quarter of 2014. Both of these efforts were great.

    Cons

    Lower to Middle management adds little to no value in my department. Internap puts non-technical people in charge of technical people and gives the technical people very little voice in decision making.

    Internap is a small company which acts like a big company. Hierarchy and rank are valued over good ideas.

    Some people take advantage of the disorganization by sitting at their desk and pretending to work instead of actually working. This is not the norm, but it happens enough to be noticeable.

    When key positions are vacated, those key leaders' positions stay vacant for too long. This causes a leadership vacuum, and the surrounding incompetence flows into the vacuum created by the missing leader.

    Advice to Management

    I can see lots of effort being made to improve things, so please keep that up. It has made a difference.

    Not every problem can be solved by hiring a consultant. Sometimes we should focus more on hiring good employees and less on contracting with a short-term, temporary consultant. Especially management consultants.

    I would recommend Internap stock as a "buy" because of the great product, but not because of the good employees. This is a generalization, because there are many excellent employees. But there are enough average and below average employees to drag the mean down. The area which could use the most improvement is lower-to-middle management.

  2. Helpful (1)

    Disorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - NAM in Herndon, VA
    Former Employee - NAM in Herndon, VA

    I worked at Internap Network Services full-time (more than a year)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Pay was ok, can work independently.

    Cons

    Need to revamp products, company culture is terrible

    Advice to Management

    More vision and direction needed.

  3. Helpful (1)

    Could be better but not the worst

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Internap Network Services

    Pros

    Great coworkers and team effort

    Cons

    Management just does not have their finger on the pulse. No real future goals to succeed just treading water at best.

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  5. Helpful (1)

    A lot of promise, just can't seem to get it together

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Internap Network Services full-time

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Good but not great compensation (very good salary, mediocre benefits) high growth industry which is constantly changing means you'll always have plenty to do and new projects to tackle which is nice.

    Cons

    Work-life balance is an afterthought at best, corporate culture is highly siloed and left to the GM's / SVP's to create and maintain who may or may not care to do so. Highly fragmented workplace.

  6. Helpful (1)

    Company lacks direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Internap Network Services

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Decent benefits, good workspace, good work-life balance

    Cons

    Very high turnover and constant layoffs. minimal opportunities for advancement. Poor Senior Management, lack leadership skills.

  7. Helpful (1)

    Glad this is just a job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Internap Network Services full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Glad that someone was willing to give me a start in management, but not this place is a cluster f. Decent salary, decent pto, great people.

    Cons

    Uninformed management in regards to the mission of this company. Hiring non-IT people to manage IT people rarely works out and this place is a shining example.

    Advice to Management

    Get rid of the senior level people who have no idea what they're doing. All they do is create confusion and hinder the workflow as opposed to help it. They then try to hire more senior level people for guidance and those people barely have a clue. Seems like everyone just adds unnecessary busy work to the necessary busy work and nothing gets done until the 25th hour. Stop having a million calls a week for the same project. Have one call, assign responsibilities, and do it. Seems like everything is talked about and no one takes action until the last possible minute.

  8. Helpful (2)

    Company with no vision and less than transparent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Internap Network Services full-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Diverse portfolio of solutions.
    Some very intellectual individuals; many desire the ability to do better and more...
    Compensation is on the upper end

    Cons

    No vision except, in CEO's mind...
    Company lacks transparency at the executive level
    People promoted to leadership roles with NO leadership experience
    More than a 60% turnover in sales individual contributor roles
    The few "sacred cows"...
    Hired to "run my own business" but are not provided support and road map for success
    HR group is very weak - on-boarding is shove them in the deep end and see who swims
    CEO has to approve deal margins...

    Advice to Management

    Decimate information as to vision, direction, strategic goals

  9. Helpful (1)

    Cloudy and forecasting storms.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Internap Network Services full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good work/life balance is possible.

    Cons

    Direction and leadership is non-existent. Very little ability to execute on projects.

    Advice to Management

    Decide who Internap wants to be and do whatever it takes to become that entity. Being a little valuable to everyone really means you are nothing to most.

  10. Helpful (5)

    High employee turnover rate for a reason...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineering in Atlanta, GA
    Former Employee - Software Engineering in Atlanta, GA

    I worked at Internap Network Services full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    good PTO benefits 3 weeks (which is *not* paid off when you part with the company), decent medical insurance (which does *not* start until 30 days from hire date)

    Cons

    no unified technology leadership, lots of internal politics and conflicting agendas, frequent reorganizations with layoffs

    Advice to Management

    You won't make much progress with people who agree with you on everything.

  11. Helpful (4)

    Work-life balance is tilted in the wrong direction here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at Internap Network Services full-time

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    For most job areas, compensation is competitive; Benefits are competitive; Company's product offering and strategy has a good chance to do well; Competent operations leadership

    Cons

    Some occasional sub-optimal short-sighted decisions driven by earnings reporting (fortunately not as severely as some other companies); Ongoing various issues have contributed to *years* of continual "crisis mode" management and high employee turnover due to staff burnout and utter lack of work-life balance for back-office people

    Advice to Management

    Faster information is great. Burning out the workforce to achieve it and contributing to high employee turnover may not be an effective strategy.

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