Internap Network Services

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Internap Network Services Reviews

Updated Mar 7, 2014

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All Employees Current Employees Only

2.5 35 reviews

43% Approve of the CEO

Internap Network Services President, CEO, and Director J. Eric Cooney

J. Eric Cooney

(23 ratings)

35% of employees recommend this company to a friend
9 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Company with no vision and less than transparent

    Anonymous Employee (Current Employee)

    ProsDiverse portfolio of solutions.
    Some very intellectual individuals; many desire the ability to do better and more...
    Compensation is on the upper end

    ConsNo vision except, in CEO's mind...
    Company lacks transparency at the executive level
    People promoted to leadership roles with NO leadership experience
    More than a 60% turnover in sales individual contributor roles
    The few "sacred cows"...
    Hired to "run my own business" but are not provided support and road map for success
    HR group is very weak - on-boarding is shove them in the deep end and see who swims
    CEO has to approve deal margins...

    Advice to Senior ManagementDecimate information as to vision, direction, strategic goals

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Cloudy and forecasting storms.

    Anonymous Employee (Current Employee)

    ProsGood work/life balance is possible.

    ConsDirection and leadership is non-existent. Very little ability to execute on projects.

    Advice to Senior ManagementDecide who Internap wants to be and do whatever it takes to become that entity. Being a little valuable to everyone really means you are nothing to most.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    4 people found this helpful  

    High employee turnover rate for a reason...

    Software Engineering (Former Employee) Atlanta, GA

    Prosgood PTO benefits 3 weeks (which is *not* paid off when you part with the company), decent medical insurance (which does *not* start until 30 days from hire date)

    Consno unified technology leadership, lots of internal politics and conflicting agendas, frequent reorganizations with layoffs

    Advice to Senior ManagementYou won't make much progress with people who agree with you on everything.

    No, I would not recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    3 people found this helpful  

    Work-life balance is tilted in the wrong direction here

    Anonymous Employee (Current Employee) Atlanta, GA

    ProsFor most job areas, compensation is competitive; Benefits are competitive; Company's product offering and strategy has a good chance to do well; Competent operations leadership

    ConsSome occasional sub-optimal short-sighted decisions driven by earnings reporting (fortunately not as severely as some other companies); Ongoing various issues have contributed to *years* of continual "crisis mode" management and high employee turnover due to staff burnout and utter lack of work-life balance for back-office people

    Advice to Senior ManagementFaster information is great. Burning out the workforce to achieve it and contributing to high employee turnover may not be an effective strategy.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Half-way decent place to work, they don't pay well at all

    Tier II NOC Engineer (Current Employee) Atlanta, GA

    ProsThey is a lot to learn if you want.

    ConsNo one wants to compensate or advance your position for learning it.

    Advice to Senior ManagementPay your talent on the support side.

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    4 people found this helpful  

    Internap: good commission potential, IF you can overcome company's challenges

    Account Executive (Former Employee) Costa Mesa, CA

    Pros- Internap has an industry leading product (low latency IP), and a good commission potential for those that can overcome the company's challenges.

    Cons- Internap's innovative low-latency bandwidth product is loosing traction in the market, do to the availability of viable alternative options from competitors (Cisco OER/PFR hardware solution, MZIMIA''s blended IP solution, etc).
    - Market pressures (large number of competitors, low barrier to entry into market) have further accelerated Internap's downward spiral. Bandwidth is largely commoditized, and a "race to the bottom" mentality prevails in the industry with regards to pricing levels. As a result, prices (and profits) are rapidly approaching zero.
    - Internap has experienced and erosion of their value proposition. Internap fancies itself as the Ferrari of bandwidth, which is a tough pitch when the current economic downturn has left customers with a Honda Accord budget. Even companies who truly do need the best IP performance possible are finding viable options that are less expensive than Internap.
    - Aside from Internap's IP product, the company's product portfolio is weak. Managed servers and Content Delivery (CDN) products are far from best of breed. Colo (data center) service offerings are ok, but with only 6 or so company owned colo sites, the footprint is weak.
    - The company's strategic shift away from colo resell, and towards sales of company owned colocation assets was much needed to raise company margins. As a practical matter for prospective sales people, this change has an extremely negative impact of saddling all AE's with the same quota, even though many of the sales regions lack colo to sell in their market (note: I can only comment on Internap's policies from when I was there, and it is possible that Internap may have adjusted quota's by regional colo availability since I left). Internap recruiter's may tell prospective hires that this is a non-issue, because AE's can sell colo that exists outside of their market. The reality for most customer's is that they want their production colo facilities near their offices, and HA/DR (backup) sites somewhere else. For AE's working with large enterprise customers who are looking for multiple colo sites, this may not be as much of a problem, just hope that the customer's target locations match up with Internap's modest colo footprint.

    Advice to Senior Management- Continue to drive high performance expectations of AE's. This expectation of sales was always strongly articulated, and it should continue.
    - Develop a company culture that demonstrates that Internap values it's employees, instead of constantly telling them (explicitly or implicitly) that they are disposable. This issue makes INAP a seriously tough place to work.
    - Sincerest wishes for good luck with the company turn-around.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    6 people found this helpful  

    Dysfunctional. Senior management detached from employees.

    Anonymous Employee (Current Employee) Atlanta, GA

    ProsMid sized company in business with stable revenues. Nice offices. Competent middle mananagement. Competitive salaries and benefits. New management an improvement over old management.

    ConsNo corporate growth in sight. Tremendous employee turnover. No stability. Senior management aloof. Teamwork discouraged. CEO rarely ventures out of office. Big company bureaucracy

    Advice to Senior ManagementGet out of your offices. Work on team work. Stop the blame game. Figure out how to end the incredibly high employee turnover.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    2 people found this helpful  

    Good pay, but poor company culture.

    Anonymous Employee (Current Employee)

    ProsThe pay is good in the short term.

    ConsVery high turn-over at all levels
    Corporate culture does not value employees
    Little to no life balance

    Advice to Senior ManagementCEO is sharp, but needs to finish what he started. Some long tenured leadership is holding the company back and needs refreshing.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    No CTO = no collaboration

    Anonymous Employee (Former Employee)

    ProsVP leadership seems to be in place now, just need someone above to incentivize them to work together.

    ConsDepartmental technology silos strained ability to get anything done across the boundaries.
    Managers did little to discourage silos and so implicitly furthered silos.
    Some groups attempted to work with others, but a few really self-interested apples spoil the bunch.

    Advice to Senior ManagementLook into your director's performance--is there quality there or is it all just perception?
    How do they direct their reports and how have their reports responded to their direction?
    Do you want to accept the status quo or take a chance at success? So far the former is the rule of thumb.
    Hire a CTO to provide a unified technology vision.

    No, I would not recommend this company to a friend

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