Internap Network Services

  www.internap.com
  www.internap.com
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Internap Network Services Reviews

Updated August 23, 2014
Updated August 23, 2014
40 Reviews
2.3
40 Reviews
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Internap Network Services President, CEO, and Director J. Eric Cooney
J. Eric Cooney
27 Ratings

12 Employee Reviews Back to all reviews

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  1.  

    A lot of promise, just can't seem to get it together

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Internap Network Services full-time

    Pros

    Good but not great compensation (very good salary, mediocre benefits) high growth industry which is constantly changing means you'll always have plenty to do and new projects to tackle which is nice.

    Cons

    Work-life balance is an afterthought at best, corporate culture is highly siloed and left to the GM's / SVP's to create and maintain who may or may not care to do so. Highly fragmented workplace.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Glad this is just a job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Internap Network Services full-time

    Pros

    Glad that someone was willing to give me a start in management, but not this place is a cluster f. Decent salary, decent pto, great people.

    Cons

    Uninformed management in regards to the mission of this company. Hiring non-IT people to manage IT people rarely works out and this place is a shining example.

    Advice to ManagementAdvice

    Get rid of the senior level people who have no idea what they're doing. All they do is create confusion and hinder the workflow as opposed to help it. They then try to hire more senior level people for guidance and those people barely have a clue. Seems like everyone just adds unnecessary busy work to the necessary busy work and nothing gets done until the 25th hour. Stop having a million calls a week for the same project. Have one call, assign responsibilities, and do it. Seems like everything is talked about and no one takes action until the last possible minute.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Company lacks direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Internap Network Services

    Pros

    Decent benefits, good workspace, good work-life balance

    Cons

    Very high turnover and constant layoffs. minimal opportunities for advancement. Poor Senior Management, lack leadership skills.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Company with no vision and less than transparent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Internap Network Services full-time for more than 3 years

    Pros

    Diverse portfolio of solutions.
    Some very intellectual individuals; many desire the ability to do better and more...
    Compensation is on the upper end

    Cons

    No vision except, in CEO's mind...
    Company lacks transparency at the executive level
    People promoted to leadership roles with NO leadership experience
    More than a 60% turnover in sales individual contributor roles
    The few "sacred cows"...
    Hired to "run my own business" but are not provided support and road map for success
    HR group is very weak - on-boarding is shove them in the deep end and see who swims
    CEO has to approve deal margins...

    Advice to ManagementAdvice

    Decimate information as to vision, direction, strategic goals

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Cloudy and forecasting storms.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Internap Network Services full-time for less than a year

    Pros

    Good work/life balance is possible.

    Cons

    Direction and leadership is non-existent. Very little ability to execute on projects.

    Advice to ManagementAdvice

    Decide who Internap wants to be and do whatever it takes to become that entity. Being a little valuable to everyone really means you are nothing to most.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 4 people found this helpful  

    High employee turnover rate for a reason...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineering  in  Atlanta, GA
    Former Employee - Software Engineering in Atlanta, GA

    I worked at Internap Network Services full-time for more than a year

    Pros

    good PTO benefits 3 weeks (which is *not* paid off when you part with the company), decent medical insurance (which does *not* start until 30 days from hire date)

    Cons

    no unified technology leadership, lots of internal politics and conflicting agendas, frequent reorganizations with layoffs

    Advice to ManagementAdvice

    You won't make much progress with people who agree with you on everything.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    Work-life balance is tilted in the wrong direction here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at Internap Network Services full-time

    Pros

    For most job areas, compensation is competitive; Benefits are competitive; Company's product offering and strategy has a good chance to do well; Competent operations leadership

    Cons

    Some occasional sub-optimal short-sighted decisions driven by earnings reporting (fortunately not as severely as some other companies); Ongoing various issues have contributed to *years* of continual "crisis mode" management and high employee turnover due to staff burnout and utter lack of work-life balance for back-office people

    Advice to ManagementAdvice

    Faster information is great. Burning out the workforce to achieve it and contributing to high employee turnover may not be an effective strategy.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    Half-way decent place to work, they don't pay well at all

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Tier II NOC Engineer  in  Atlanta, GA
    Current Employee - Tier II NOC Engineer in Atlanta, GA

    I have been working at Internap Network Services

    Pros

    They is a lot to learn if you want.

    Cons

    No one wants to compensate or advance your position for learning it.

    Advice to ManagementAdvice

    Pay your talent on the support side.

    Approves of CEO
  10. 5 people found this helpful  

    Internap: good commission potential, IF you can overcome company's challenges

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Account Executive  in  Costa Mesa, CA
    Former Employee - Account Executive in Costa Mesa, CA

    I worked at Internap Network Services

    Pros

    - Internap has an industry leading product (low latency IP), and a good commission potential for those that can overcome the company's challenges.

    Cons

    - Internap's innovative low-latency bandwidth product is loosing traction in the market, do to the availability of viable alternative options from competitors (Cisco OER/PFR hardware solution, MZIMIA''s blended IP solution, etc).
    - Market pressures (large number of competitors, low barrier to entry into market) have further accelerated Internap's downward spiral. Bandwidth is largely commoditized, and a "race to the bottom" mentality prevails in the industry with regards to pricing levels. As a result, prices (and profits) are rapidly approaching zero.
    - Internap has experienced and erosion of their value proposition. Internap fancies itself as the Ferrari of bandwidth, which is a tough pitch when the current economic downturn has left customers with a Honda Accord budget. Even companies who truly do need the best IP performance possible are finding viable options that are less expensive than Internap.
    - Aside from Internap's IP product, the company's product portfolio is weak. Managed servers and Content Delivery (CDN) products are far from best of breed. Colo (data center) service offerings are ok, but with only 6 or so company owned colo sites, the footprint is weak.
    - The company's strategic shift away from colo resell, and towards sales of company owned colocation assets was much needed to raise company margins. As a practical matter for prospective sales people, this change has an extremely negative impact of saddling all AE's with the same quota, even though many of the sales regions lack colo to sell in their market (note: I can only comment on Internap's policies from when I was there, and it is possible that Internap may have adjusted quota's by regional colo availability since I left). Internap recruiter's may tell prospective hires that this is a non-issue, because AE's can sell colo that exists outside of their market. The reality for most customer's is that they want their production colo facilities near their offices, and HA/DR (backup) sites somewhere else. For AE's working with large enterprise customers who are looking for multiple colo sites, this may not be as much of a problem, just hope that the customer's target locations match up with Internap's modest colo footprint.

    Advice to ManagementAdvice

    - Continue to drive high performance expectations of AE's. This expectation of sales was always strongly articulated, and it should continue.
    - Develop a company culture that demonstrates that Internap values it's employees, instead of constantly telling them (explicitly or implicitly) that they are disposable. This issue makes INAP a seriously tough place to work.
    - Sincerest wishes for good luck with the company turn-around.

    Doesn't Recommend
    Approves of CEO
  11. 6 people found this helpful  

    Dysfunctional. Senior management detached from employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at Internap Network Services

    Pros

    Mid sized company in business with stable revenues. Nice offices. Competent middle mananagement. Competitive salaries and benefits. New management an improvement over old management.

    Cons

    No corporate growth in sight. Tremendous employee turnover. No stability. Senior management aloof. Teamwork discouraged. CEO rarely ventures out of office. Big company bureaucracy

    Advice to ManagementAdvice

    Get out of your offices. Work on team work. Stop the blame game. Figure out how to end the incredibly high employee turnover.

    Doesn't Recommend
    Disapproves of CEO

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