Internap Network Services

  www.internap.com
  www.internap.com
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Internap Network Services Reviews

Updated August 6, 2014
Updated August 6, 2014
40 Reviews
2.3
40 Reviews
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Internap Network Services President, CEO, and Director J. Eric Cooney
J. Eric Cooney
27 Ratings

8 Employee Reviews Back to all reviews

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  1.  

    Can learn a lot about network systems, but management has lost sight of development.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - QA Engineer  in  Atlanta, GA
    Former Employee - QA Engineer in Atlanta, GA

    I worked at Internap Network Services full-time for more than a year

    Pros

    There are lots of smart people here and lots of different systems to learn from. Pay and benefits are good. There are lots of things about these people and systems that make it worth hanging around.

    Cons

    Upper management hast lost the vision to continue development in the future, and it shows by the way they under-budget their development teams. There seems to be no strategies to continue to be competitive into the future, but all tactics are reactionary to stay competitive only in the present. They lose talent from the engineering side and don't replace them, meanwhile they increasingly push product and service sales that they are losing the ability to support.

    Advice to ManagementAdvice

    Less than 2% of your employees are design engineers that are actually creating future systems, but most good companies that grow into the future have more creative energy and technical ability than that! There is way too much management and non-technical employees gobbling up all the company's revenues. Quit funneling so much revenue into sales for the present to support the overgrowth of management and non-essential departments and put some more back into technical roles for current support development for the future. And above all else, upper management should pay attention to what the customers are getting frustrated with and invest more in present and future solutions.

    Recommends
    Negative Outlook
    Disapproves of CEO
  2.  

    Great company....just need more structure!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous  in  Atlanta, GA
    Current Employee - Anonymous in Atlanta, GA

    I have been working at Internap Network Services full-time for more than a year

    Pros

    Excellent PTO time,benefits and competitive salary!! Able to work from home and flexible time. Doesn't micro manage!

    Cons

    Lack proper training and I think there should also be a stronger HR department that supports employees on a more personal level!! I don't see minorities and women in senior management and middle mgmt positions!

    Advice to ManagementAdvice

    Get involved with employees that will create a balanced and positive environment ! Boost morale by creating functions that motivate employees to want to stay! Get involved in the community by giving back! Give to schools or shelters to show that Internap cares about the community. Creative a culture for the company that is positive and encouraging creating company values and upper management leading by example!! Allow people to grow within the company and allow minorities who are qualified to advance to senior and middle mgmt positions!!

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Company overview

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Internap Network Services full-time for more than 5 years

    Pros

    Plenty of work to be done

    Cons

    Work is never done lots of work

    Advice to ManagementAdvice

    Need to add employees to many single points of failure

    Recommends
    Positive Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    If you have to...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Internap Network Services

    Pros

    Benefits were ok, commission was good. Base salary was ok.

    Cons

    A lot of turnovers, several a year. Not many advancement opportunities. Some manager aren't willing to allow working from home.

    Advice to ManagementAdvice

    Follow through with the round table discussions with employees and LISTEN.

    Doesn't Recommend
    No opinion of CEO
  6.  

    mixed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Internap Network Services full-time for more than a year

    Pros

    great work associates, great place to learn

    Cons

    rebranding of company, products, focus every 6 months

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    New CEO gets it, but I wonder if anyone else really does?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at Internap Network Services

    Pros

    New CEO is defininitely on the right track if he can do everything he says he wants to do. He inherited a company where some really bad decisions had been made in the last couple of years. He obviously can't fix everything overnight. He has identified and recruited some top talent to fill some obvious gaps. The internal culture and working environment is pretty good for most departments and there are several star bosses in the mix. Work life balance seems pretty fair and compensation seems to be in line with the market.

    Cons

    The internal IT systems have been stretched way beyond their capabilities and create a huge amount of manual intervention for even the most simple tasks. Unfortunately the IT department is woefully understaffed and while they do their best, they don't seem to be able to deliver everything that is asked of them. I am amazed when the finance department is able to The new CEO has addressed the product side of IT with some highly qualified talent, I just hope he and the CFO will now spend some time focusing on the internal systems as well. Also, I hope there is some vision for how to deal with the rapid evolution of technology as far as the products are concerned. Customers are consolidating data centers and the competition continues to erode the IP margins. What is the real future competition killer product? Also would be nice to see some real professional development opportunities - training, mentor programs, cross divisional interaction other than just pointing fingers at each other and talking behind each others' backs.

    Advice to ManagementAdvice

    Fix the IT issue, it impacts everyone in the company. If you really do intend to take this company to the next level over the long term (and not just polish it up to sell it off) figure out a way to automate the error prone and overly burdensome manual processes. Money is literally leaking out of those holes and the customers and employees are tired of excuses.

    Approves of CEO
  8.  

    Great place to work if you are looking to get a foot in the door into the IT industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Network Engineer  in  Atlanta, GA
    Current Employee - Network Engineer in Atlanta, GA

    I have been working at Internap Network Services

    Pros

    Great benefits and immersion into the IT world. Great Job if you a quick learner and can pick up concepts quickly.

    Cons

    Shift work. Can't really join any social clubs that meet on a regular schedule, as there is not much warning for when your shift will change. Usually 2 weeks max if its a morning<>evening schedule change. They do give you further warning if its a day or evening <> night change. Internap tends to be a department blame game between all sectors in Internap. Tools are not up to par with business needs to support the customer base, and management has been promising to get the tools needed for years, citing budget issues as the main cause for not having these tools available.

    Advice to ManagementAdvice

    Listen more to customer feedback. Upper management needs to listen more to the parties that interface directly with customer and know their needs best rather than making blind decisions that hurt the company image, financially and everyone that works there emotionally.

    No opinion of CEO
  9.  

    decent company, M&A transition could have been handled better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Internap Network Services

    Pros

    small teams, good people, reasonable autonomy to do the job and manage my time as I saw fit.

    Cons

    Senior management's due diligence on M&A was shoddy, This caused massive transition pains and ultimately layoffs of many employees resulting in higher work loads for those remaining. Those executives have also been replaced.

    No opinion of CEO

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