Internap Network Services Reviews

Updated July 28, 2015
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3.0
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Internap Network Services President, CEO, and Director J. Eric Cooney
J. Eric Cooney
4 Ratings

Pros
  • Good work/life balance is possible (in 5 reviews)

  • Able to work from home and flexible time (in 3 reviews)

Cons
  • Middle management adds little to no value (in 4 reviews)

  • Poor Senior Management, lack leadership skills (in 5 reviews)

More Pros and Cons

11 Employee Reviews

Sort: Popular Rating Date
  1. Performance QA Engineer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior QA Engineer
    Former Employee - Senior QA Engineer

    I worked at Internap Network Services (Less than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Great people to work with.

    Cons

    Management has no clue what it is doing or the direction it is heading. They are trying anything to make a quick buck but not having much success. High turnover rate of employees.

    Advice to Management

    Treat employees better to get them to stay. Get a focus for profitability and stop changing direction constantly.


  2. Helpful (1)

    Upper management needs help

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Atlanta, GA
    Current Employee - Anonymous in Atlanta, GA

    I have been working at Internap Network Services full-time (More than 5 years)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Flexible work hours, salary is somewhat competitive, office location is convenient, employees are nice to work with

    Cons

    Upper management has favorites and unless you are a favorite then forget about getting ahead in the company. Upper management seems to only do things if it benefits them and not their employees. No structure for advancement. No team unity environment.

    Advice to Management

    Take the time to get to know your employees. Give more incentive for employees working hard and doing a good job.


  3. Helpful (1)

    No strategic focus

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Atlanta, GA
    Former Employee - Manager in Atlanta, GA

    I worked at Internap Network Services full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Work-life balance is good as they are not too demanding.

    Cons

    Changed directions many times as product mix changed without a clear identity who what the company wanted to be.

    Advice to Management

    Communicate better with employees


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Can learn a lot about network systems, but management has lost sight of development.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - QA Engineer in Atlanta, GA
    Former Employee - QA Engineer in Atlanta, GA

    I worked at Internap Network Services full-time (More than a year)

    Recommends
    Negative Outlook
    Disapproves of CEO
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    There are lots of smart people here and lots of different systems to learn from. Pay and benefits are good. There are lots of things about these people and systems that make it worth hanging around.

    Cons

    Upper management hast lost the vision to continue development in the future, and it shows by the way they under-budget their development teams. There seems to be no strategies to continue to be competitive into the future, but all tactics are reactionary to stay competitive only in the present. They lose talent from the engineering side and don't replace them, meanwhile they increasingly push product and service sales that they are losing the ability to support.

    Advice to Management

    Less than 2% of your employees are design engineers that are actually creating future systems, but most good companies that grow into the future have more creative energy and technical ability than that! There is way too much management and non-technical employees gobbling up all the company's revenues. Quit funneling so much revenue into sales for the present to support the overgrowth of management and non-essential departments and put some more back into technical roles for current support development for the future. And above all else, upper management should pay attention to what the customers are getting frustrated with and invest more in present and future solutions.


  6. Great company....just need more structure!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Atlanta, GA
    Current Employee - Anonymous in Atlanta, GA

    I have been working at Internap Network Services full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Excellent PTO time,benefits and competitive salary!! Able to work from home and flexible time. Doesn't micro manage!

    Cons

    Lack proper training and I think there should also be a stronger HR department that supports employees on a more personal level!! I don't see minorities and women in senior management and middle mgmt positions!

    Advice to Management

    Get involved with employees that will create a balanced and positive environment ! Boost morale by creating functions that motivate employees to want to stay! Get involved in the community by giving back! Give to schools or shelters to show that Internap cares about the community. Creative a culture for the company that is positive and encouraging creating company values and upper management leading by example!! Allow people to grow within the company and allow minorities who are qualified to advance to senior and middle mgmt positions!!


  7. Helpful (1)

    Company overview

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Internap Network Services full-time (More than 5 years)

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Plenty of work to be done

    Cons

    Work is never done lots of work

    Advice to Management

    Need to add employees to many single points of failure


  8. Helpful (2)

    If you have to...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Internap Network Services

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Benefits were ok, commission was good. Base salary was ok.

    Cons

    A lot of turnovers, several a year. Not many advancement opportunities. Some manager aren't willing to allow working from home.

    Advice to Management

    Follow through with the round table discussions with employees and LISTEN.


  9. mixed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Internap Network Services full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    great work associates, great place to learn

    Cons

    rebranding of company, products, focus every 6 months


  10. Helpful (2)

    New CEO gets it, but I wonder if anyone else really does?

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at Internap Network Services

    Approves of CEO
    Approves of CEO

    Pros

    New CEO is defininitely on the right track if he can do everything he says he wants to do. He inherited a company where some really bad decisions had been made in the last couple of years. He obviously can't fix everything overnight. He has identified and recruited some top talent to fill some obvious gaps. The internal culture and working environment is pretty good for most departments and there are several star bosses in the mix. Work life balance seems pretty fair and compensation seems to be in line with the market.

    Cons

    The internal IT systems have been stretched way beyond their capabilities and create a huge amount of manual intervention for even the most simple tasks. Unfortunately the IT department is woefully understaffed and while they do their best, they don't seem to be able to deliver everything that is asked of them. I am amazed when the finance department is able to The new CEO has addressed the product side of IT with some highly qualified talent, I just hope he and the CFO will now spend some time focusing on the internal systems as well. Also, I hope there is some vision for how to deal with the rapid evolution of technology as far as the products are concerned. Customers are consolidating data centers and the competition continues to erode the IP margins. What is the real future competition killer product? Also would be nice to see some real professional development opportunities - training, mentor programs, cross divisional interaction other than just pointing fingers at each other and talking behind each others' backs.

    Advice to Management

    Fix the IT issue, it impacts everyone in the company. If you really do intend to take this company to the next level over the long term (and not just polish it up to sell it off) figure out a way to automate the error prone and overly burdensome manual processes. Money is literally leaking out of those holes and the customers and employees are tired of excuses.


  11. Great place to work if you are looking to get a foot in the door into the IT industry.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Engineer in Atlanta, GA
    Current Employee - Network Engineer in Atlanta, GA

    I have been working at Internap Network Services

    No opinion of CEO
    No opinion of CEO

    Pros

    Great benefits and immersion into the IT world. Great Job if you a quick learner and can pick up concepts quickly.

    Cons

    Shift work. Can't really join any social clubs that meet on a regular schedule, as there is not much warning for when your shift will change. Usually 2 weeks max if its a morning<>evening schedule change. They do give you further warning if its a day or evening <> night change. Internap tends to be a department blame game between all sectors in Internap. Tools are not up to par with business needs to support the customer base, and management has been promising to get the tools needed for years, citing budget issues as the main cause for not having these tools available.

    Advice to Management

    Listen more to customer feedback. Upper management needs to listen more to the parties that interface directly with customer and know their needs best rather than making blind decisions that hurt the company image, financially and everyone that works there emotionally.



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