Interstate Hotels Reviews

Updated April 2, 2015
12 reviews filtered by
  • Any Location
  • Any Job Title
2.0
12 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Jim Abrahamson
3 Ratings

12 Employee Reviews

Sort: Popular Rating Date
  1. Management doesnot care about employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Food and Beverage Supervisor in Columbia, MD
    Current Employee - Food and Beverage Supervisor in Columbia, MD

    I have been working at Interstate Hotels

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good hotel room discounts for employees

    Cons

    Management ignored employee needs and requests. never fully supplied employees with proper materials to work and pay was horrible

    Advice to Management

    invest money in your properties if you want them to succeed

  2. It's okay, but don't expect anyone to look out for you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in Washington, DC
    Current Employee - Sales Manager in Washington, DC

    I have been working at Interstate Hotels

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    They have many hotels in the portfolio

    Cons

    Can't trust senior Leaders at hotel

  3. Helpful (1)

    No Experience Necessary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AREA SALES MANAGER in Oakland, CA
    Former Employee - AREA SALES MANAGER in Oakland, CA

    I worked at Interstate Hotels full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Recommended for new persons in the hospitality industry or seeking to transition from focused-service to full-service hotels.

    Cons

    Majority of the management team consists of low/no experienced individuals.
    Tiresome watching the repetitive “reinvention of the wheel” as they attempt to master basic managing techniques.
    Property is located in a dangerous area.

    Advice to Management

    N/A

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Disappointed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous in Houston, TX
    Former Employee - Anonymous in Houston, TX

    I worked at Interstate Hotels full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Benefits. Their benefits are good. They should think about reducing the cost

    Cons

    They are not employee oriented. They focus on revenue and do not pay accordinly. They are growing so fast and do not care what's on the way

    Advice to Management

    Give every employee the opportunity to growth with the company.

  6. No structure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Interstate Hotels

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Plenty of travel opportunity

    Cons

    The worse structure evere there is no training, no support and everyone plays the blame game

  7. I've worked for a franchise hotel with Interstate as their management company for 2.5 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Interstate Hotels full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Diverse portfolio of hotels, access to many brands.

    Cons

    poor benefit package, limited work/life balance, high turnover at corporate level and hotel management makes for many organization changes. Obvious they care about making money, not about their employees.

    Advice to Management

    Simple, value your employees, allow them to be happy with their employment, which will encourage them to provide better genuine hospitality to your guests. This will create happier guests/clients, repeat business and better word of mouth advertising/referrals. All adding up to revenue growth!

  8. It's about who you are

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Interstate Hotels

    Pros

    Great recognition programs… so many great things about this company if they change some of the corporate people.

    Cons

    Too many conferences for no reason. If your parents know the CEO… you will definitely get the job with $$$$ ...

    Advice to Management

    Hire the right people who you know they can do the job not who don't have a clue about hotel business. Be Fair to succeed. Please enough protocol…

  9. Helpful (2)

    Paper over People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX

    I worked at Interstate Hotels full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    The company has some great people and offers a good recognition program.

    Cons

    People get lost under piles of paperwork, conference calls and webinars (you don't have time to do much else if you are a manager).. Everyone outside of the hotel level seems to do their job by simply shooting out emails so the managers at the hotel will be overwhelmed and any meaningful "management" will be pushed to the backburner because you will be stuck in your office doing paperwork or on unnecessary conference calls almost constantly. Very little support outside of the hotel; almost no task force, no tech support, and little idea of what the regional team is doing most of the time or how they even got their positions. .

    Advice to Management

    Find ways to help your people in the corporate office be more efficient so the hotels aren't so buried in paperwork. Hire more people for your tech support team. Get your regional team on the road and in the hotels to help. Stop managing by email.

  10. Horrible. Plain and simple.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in Cerritos, CA
    Current Employee - Front Desk Agent in Cerritos, CA

    I have been working at Interstate Hotels full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    -Free lunches.
    -Points when you enroll a guest in SPG.
    -Hours.

    Cons

    -It takes a long time for ANYTHING.
         Forgot your password for the computer/lighstpeed/galaxy/e-mail/etc?? That will take atleast 2 weeks with their tech support. Uniforms take about 4-5 months for them to even order.

    -You are not appreciated as an employee.
       You are paid unexpectedly low hourly rates, especially for night positions. For employee appreciation week, you get a small bag of candy, a "good job", and dollar store decorations put up in the offices. At holiday parties, there are raffles, but the prizes are not even worth it. A small tv/monitor is the biggest prize they raffle off. All the other prizes include fruit baskets and cracker baskets!

    Advice to Management

    Take care of your employees. They are the face of the company.

  11. Hard-times hotel operator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Minneapolis, MN
    Former Employee - Manager in Minneapolis, MN

    I worked at Interstate Hotels full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    -Many local properties have autonomy over their operations.
    -Local management is empowered to make decisions on day-to-day operations.
    -Mid-size operator has opportunities to move laterally or promotion.
    -Variety of different levels of service in lodging (budget, mid-tier, and luxury)

    Cons

    -Only takes action to improve a property when it has reached a crisis.
    -Senior management doesn't seem knowledgable of property-level issues.
    -Technology for systems is outdated.
    -No reaction to poor employee survey results.
    -Benefit costs to employees slightly higher than comparable companies.

    Advice to Management

    Take some serious action on property-level issues that come to your attention.
    Establish values that are properly communicated and adhered to.
    Only accept management contracts that are financially feasible--if an owner wants you to run a property with no expenses, no capital improvements, and yield a high profit--simply say 'no.'

Interstate Hotels Photos

Work at Interstate Hotels? Share Your Experiences

Interstate Hotels

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.