Interstate Hotels

  www.interstatehotels.com
  www.interstatehotels.com

Interstate Hotels Reviews

Updated November 13, 2014
Updated November 13, 2014
68 Reviews
2.9
68 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Jim Abrahamson
20 Ratings

Review Highlights

Pros
  • There is room for advancement in the comapny if you are willing to do the work (in 3 reviews)

  • Great understanding of work life balance, good benefits also a gives good 401k match (in 4 reviews)


Cons
  • The attendance policy has very strict consequences (in 3 reviews)

More Highlights

9 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Disappointed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous in Houston, TX
    Former Employee - Anonymous in Houston, TX

    I worked at Interstate Hotels full-time (more than 5 years)

    Pros

    Benefits. Their benefits are good. They should think about reducing the cost

    Cons

    They are not employee oriented. They focus on revenue and do not pay accordinly. They are growing so fast and do not care what's on the way

    Advice to ManagementAdvice

    Give every employee the opportunity to growth with the company.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    No structure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Interstate Hotels

    Pros

    Plenty of travel opportunity

    Cons

    The worse structure evere there is no training, no support and everyone plays the blame game

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    I've worked for a franchise hotel with Interstate as their management company for 2.5 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Interstate Hotels full-time (more than 3 years)

    Pros

    Diverse portfolio of hotels, access to many brands.

    Cons

    poor benefit package, limited work/life balance, high turnover at corporate level and hotel management makes for many organization changes. Obvious they care about making money, not about their employees.

    Advice to ManagementAdvice

    Simple, value your employees, allow them to be happy with their employment, which will encourage them to provide better genuine hospitality to your guests. This will create happier guests/clients, repeat business and better word of mouth advertising/referrals. All adding up to revenue growth!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    It's about who you are

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Interstate Hotels

    Pros

    Great recognition programs… so many great things about this company if they change some of the corporate people.

    Cons

    Too many conferences for no reason. If your parents know the CEO… you will definitely get the job with $$$$ ...

    Advice to ManagementAdvice

    Hire the right people who you know they can do the job not who don't have a clue about hotel business. Be Fair to succeed. Please enough protocol…

  6. 1 person found this helpful  

    Paper over People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX

    I worked at Interstate Hotels full-time (more than an year)

    Pros

    The company has some great people and offers a good recognition program.

    Cons

    People get lost under piles of paperwork, conference calls and webinars (you don't have time to do much else if you are a manager).. Everyone outside of the hotel level seems to do their job by simply shooting out emails so the managers at the hotel will be overwhelmed and any meaningful "management" will be pushed to the backburner because you will be stuck in your office doing paperwork or on unnecessary conference calls almost constantly. Very little support outside of the hotel; almost no task force, no tech support, and little idea of what the regional team is doing most of the time or how they even got their positions. .

    Advice to ManagementAdvice

    Find ways to help your people in the corporate office be more efficient so the hotels aren't so buried in paperwork. Hire more people for your tech support team. Get your regional team on the road and in the hotels to help. Stop managing by email.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7.  

    Horrible. Plain and simple.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in Cerritos, CA
    Current Employee - Front Desk Agent in Cerritos, CA

    I have been working at Interstate Hotels full-time

    Pros

    -Free lunches.
    -Points when you enroll a guest in SPG.
    -Hours.

    Cons

    -It takes a long time for ANYTHING.
         Forgot your password for the computer/lighstpeed/galaxy/e-mail/etc?? That will take atleast 2 weeks with their tech support. Uniforms take about 4-5 months for them to even order.

    -You are not appreciated as an employee.
       You are paid unexpectedly low hourly rates, especially for night positions. For employee appreciation week, you get a small bag of candy, a "good job", and dollar store decorations put up in the offices. At holiday parties, there are raffles, but the prizes are not even worth it. A small tv/monitor is the biggest prize they raffle off. All the other prizes include fruit baskets and cracker baskets!

    Advice to ManagementAdvice

    Take care of your employees. They are the face of the company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Hard-times hotel operator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Minneapolis, MN
    Former Employee - Manager in Minneapolis, MN

    I worked at Interstate Hotels full-time (more than an year)

    Pros

    -Many local properties have autonomy over their operations.
    -Local management is empowered to make decisions on day-to-day operations.
    -Mid-size operator has opportunities to move laterally or promotion.
    -Variety of different levels of service in lodging (budget, mid-tier, and luxury)

    Cons

    -Only takes action to improve a property when it has reached a crisis.
    -Senior management doesn't seem knowledgable of property-level issues.
    -Technology for systems is outdated.
    -No reaction to poor employee survey results.
    -Benefit costs to employees slightly higher than comparable companies.

    Advice to ManagementAdvice

    Take some serious action on property-level issues that come to your attention.
    Establish values that are properly communicated and adhered to.
    Only accept management contracts that are financially feasible--if an owner wants you to run a property with no expenses, no capital improvements, and yield a high profit--simply say 'no.'

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Management very incompetent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Night Auditor in Lake Mary, FL
    Current Employee - Night Auditor in Lake Mary, FL

    I have been working at Interstate Hotels

    Pros

    Interstate has many hotels under its direction...and is a growing company

    Cons

    Poor comunication between employees and company. Senior management not on site.

    Advice to ManagementAdvice

    Really get to know what the GM's are doing, not just the stat sheets.

    Doesn't Recommend
    No opinion of CEO
  10.  

    Poor Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Beachwood, OH
    Former Employee - Anonymous Employee in Beachwood, OH

    I worked at Interstate Hotels

    Pros

    Managed by Interstate Hotels which has a great reputation as a hotel franchiser. Limited opportunity for advancement at this location though. May be better at other locations. Does not cover relo costs or encourage relocation to other cities like other hotel management companies.

    Cons

    Poor upper management (GM) that does not seem to care about its employees. Non-supportive GM that doesnt seem to do anything but sit in his office all day and watch the news and youtube while delegating his work to his managers and assistant. Very unprofessional towards customers and other employees as well. Many instances I witnessed GM yelling at other employees and being rude to guests. Not a good role model to subordinates because of this. The rest of the team is great to work with but overall it is a very negative environment since you feel like you are always walking on eggshells with upper management.

    Advice to ManagementAdvice

    Fire upper management. Lack the skills to management a team and create a positive working environment.

    Doesn't Recommend

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