Interstate Hotels

  www.interstatehotels.com
  www.interstatehotels.com

Interstate Hotels Reviews

Updated October 1, 2014
Updated October 1, 2014
61 Reviews
3.1
61 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Jim Abrahamson
15 Ratings

Review Highlights

Pros
  • There is room for advancement in the comapny if you are willing to do the work (in 3 reviews)

  • Some good benefits but not necessarily better than any other hotel (in 3 reviews)


Cons
  • The attendance policy has very strict consequences (in 3 reviews)

More Highlights

17 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    I saw 0 in-house promotions in 1 year

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Supervisor in Columbus, OH
    Former Employee - Front Desk Supervisor in Columbus, OH

    I worked at Interstate Hotels full-time (more than an year)

    Pros

    Easy to contact upper management, lots of properties to move between

    Cons

    No inhouse promotions, not considerate of students

    Advice to ManagementAdvice

    I moved to gain tuition benefits, maybe consider it?

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Interstate Hotels full-time

    Pros

    Many opportunities available specially if you have connections

    Cons

    require the right connections to be promoted

    Advice to ManagementAdvice

    Consider senior staff for promotion prior to newer staff members!

    Recommends
    No opinion of CEO
  3.  

    Your coworkers make all the difference

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Salt Lake City, UT
    Former Employee - Server in Salt Lake City, UT

    I worked at Interstate Hotels part-time (more than an year)

    Pros

    The hotel discount perks are fantastic if you like to/are able to travel.

    Cons

    Very corporate environment. There are always new hoops to jump through in an effort to put out fires, positive acknowledgement is rare.

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  5.  

    Good and Bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Interstate Hotels full-time (more than 10 years)

    Pros

    you'll learn good controls and management practices - and there are opportunities for growth

    Cons

    where you work makes a difference

    Advice to ManagementAdvice

    Worked for a GM that ran the hotel like a personal fiefdom - not good for morale, more so that he was allowed to do this after repeated complaints to corporate.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Strong Company with many opportunities but struggles with IT issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director of Finance
    Current Employee - Director of Finance

    I have been working at Interstate Hotels full-time (more than 3 years)

    Pros

    Extremely intelligent people always willing to assist you.
    Industry leader providing you with excellent experience
    Rapid Growth

    Cons

    You are just one of many
    Will not listen to others ideas
    The IT department is the absolute worst in the business
    More of a CYA company than I'd prefer.
    Bonuses are terrible. Change the criteria each year to fit the company.

    Advice to ManagementAdvice

    Your bonus structure sucks. You should really consider being more competitive.
    Your IT department is the worst in the land. You should stop accepting excuses from the IT dept heads and over-haul it.

    Recommends
    Negative Outlook
    Approves of CEO
  7.  

    No growth or value of employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in Spokane, WA
    Current Employee - Front Desk Agent in Spokane, WA

    I have been working at Interstate Hotels full-time (more than 5 years)

    Pros

    The job provides benefits to full time employees.

    Cons

    Benefits cost way to much for an employee to afford good coverage. No chance of advancement cause they promote friends of higher ups. Management doesn't reward loyalty or treat long time employees with any respect.

    Advice to ManagementAdvice

    Show your employees that have been loyal and stayed with the company for years so respect. Even if it isn't advancement where possible at least think of them first with regaurds to schedules and holidays

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Good people, but lower than average pay and benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Arlington, VA
    Current Employee - Director in Arlington, VA

    I have been working at Interstate Hotels full-time

    Pros

    People are easy to work with and most corporate associates are helpful.

    Cons

    Lack of resources, salary and benefits are lower than other industries and low in general for this area.

    Advice to ManagementAdvice

    Management needs to value their employees more.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9.  

    A good company that needs more investment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in Columbus, OH
    Current Employee - Front Desk Agent in Columbus, OH

    I have been working at Interstate Hotels full-time (less than an year)

    Pros

    Good people and a culture of service. Management is eager to please customers and give them a good experience.

    Cons

    Low pay and low investment in technology. A lot of the equipment is old and needs investment. Much time wasted and unnecessary work and frustration because the company does not use modern and efficient systems.

    Advice to ManagementAdvice

    Invest in you people and in the technology they use to increase efficiency and morale, and to make the loyal by paying them enough to be worthy of their best efforts. While hospitality is a 24/7/365 business the lives of the employees must be considered to reduce turnover and provide the best experience and a positive atmosphere. Otherwise turnover and burnout will be high.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - HOUSEKEEPING ASSOCIATE in Savannah, GA
    Current Employee - HOUSEKEEPING ASSOCIATE in Savannah, GA

    I have been working at Interstate Hotels full-time (more than an year)

    Pros

    Open door policy with GM, DOS, AGM. Continued coaching with direct manager.

    Cons

    not many cross training or training opportunities offered on site or online for associates who would like to make a career out of this job.

    Advice to ManagementAdvice

    n/a

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Solid company to work for, but lacks recognition of employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant General Manager
    Current Employee - Assistant General Manager

    I have been working at Interstate Hotels full-time (more than 3 years)

    Pros

    Stable, Solid Company
    Decent Pay
    Room for Advancement with Patience
    Fantastic Benefits Package
    Domestic Partner Benefits

    Cons

    Very Little Recognition of Employees
    Poor Orientation and Training Program
    Outdated IT Systems
    Nonexistant IT Support
    No Oversight of General Manager

    Advice to ManagementAdvice

    I went to work for Interstate over three years ago and have always been very optimistic about the company overall. As one of the largest management firms in the country, they are a very solid company and if you put your best foot forward, your job is generally extremely secure with IHR. There is room to advance, but you must be able to relocate and it takes time to land a promotion. Unfortunately, it only takes a single egg to ruin an entire carton. Our property's GM is extremely rude, pampas and extremely arrogant towards the staff and even occasionally towards guests. He lacks any real hotel management experience and this is very apparent to the team. Our employee satisfaction scores are absolutely terrible, due very much in part to his attitude towards the team and also his inability to take necessary action when necessary to confront personnel issues or discipline staff and supervisors. Nothing has ever been done whatsoever to look into these scores and the apparent underlying problems behind them. In order to make his budget goals and for sake of his bonus, we absolutely strangle our guest room supplies and maintenance supplies to the point of indifference towards the impact to the guests. Both management and staff are (literally) yelled at and scolded for placing orders for absolutely necessary items; light bulbs would be one great example. There is no leadership with our GM and anything that needs to be learned, I had to find myself by researching in iNet. Being as vast and generally good of a company as Interstate has prided itself on being, there needs to be significant oversight on the part of regional managers and GM's.

    Recommends
    Positive Outlook
    Approves of CEO

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