Interstate Hotels Reviews

Updated July 15, 2014
Updated July 15, 2014
51 Reviews

3.2
51 Reviews
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Jim Abrahamson
11 Ratings

13 Employee Reviews Back to all reviews

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  1.  

    Strong Company with many opportunities but struggles with IT issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director of Finance
    Current Employee - Director of Finance

    I have been working at Interstate Hotels full-time for more than 3 years

    Pros

    Extremely intelligent people always willing to assist you.
    Industry leader providing you with excellent experience
    Rapid Growth

    Cons

    You are just one of many
    Will not listen to others ideas
    The IT department is the absolute worst in the business
    More of a CYA company than I'd prefer.
    Bonuses are terrible. Change the criteria each year to fit the company.

    Advice to ManagementAdvice

    Your bonus structure sucks. You should really consider being more competitive.
    Your IT department is the worst in the land. You should stop accepting excuses from the IT dept heads and over-haul it.

    Recommends
    Negative Outlook
    Approves of CEO
  2.  

    No growth or value of employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent  in  Spokane, WA
    Current Employee - Front Desk Agent in Spokane, WA

    I have been working at Interstate Hotels full-time for more than 5 years

    Pros

    The job provides benefits to full time employees.

    Cons

    Benefits cost way to much for an employee to afford good coverage. No chance of advancement cause they promote friends of higher ups. Management doesn't reward loyalty or treat long time employees with any respect.

    Advice to ManagementAdvice

    Show your employees that have been loyal and stayed with the company for years so respect. Even if it isn't advancement where possible at least think of them first with regaurds to schedules and holidays

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Good people, but lower than average pay and benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director  in  Arlington, VA
    Current Employee - Director in Arlington, VA

    I have been working at Interstate Hotels full-time

    Pros

    People are easy to work with and most corporate associates are helpful.

    Cons

    Lack of resources, salary and benefits are lower than other industries and low in general for this area.

    Advice to ManagementAdvice

    Management needs to value their employees more.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5.  

    A good company that needs more investment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent  in  Columbus, OH
    Current Employee - Front Desk Agent in Columbus, OH

    I have been working at Interstate Hotels full-time for less than a year

    Pros

    Good people and a culture of service. Management is eager to please customers and give them a good experience.

    Cons

    Low pay and low investment in technology. A lot of the equipment is old and needs investment. Much time wasted and unnecessary work and frustration because the company does not use modern and efficient systems.

    Advice to ManagementAdvice

    Invest in you people and in the technology they use to increase efficiency and morale, and to make the loyal by paying them enough to be worthy of their best efforts. While hospitality is a 24/7/365 business the lives of the employees must be considered to reduce turnover and provide the best experience and a positive atmosphere. Otherwise turnover and burnout will be high.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - HOUSEKEEPING ASSOCIATE  in  Savannah, GA
    Current Employee - HOUSEKEEPING ASSOCIATE in Savannah, GA

    I have been working at Interstate Hotels full-time for more than a year

    Pros

    Open door policy with GM, DOS, AGM. Continued coaching with direct manager.

    Cons

    not many cross training or training opportunities offered on site or online for associates who would like to make a career out of this job.

    Advice to ManagementAdvice

    n/a

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Solid company to work for, but lacks recognition of employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant General Manager
    Current Employee - Assistant General Manager

    I have been working at Interstate Hotels full-time for more than 3 years

    Pros

    Stable, Solid Company
    Decent Pay
    Room for Advancement with Patience
    Fantastic Benefits Package
    Domestic Partner Benefits

    Cons

    Very Little Recognition of Employees
    Poor Orientation and Training Program
    Outdated IT Systems
    Nonexistant IT Support
    No Oversight of General Manager

    Advice to ManagementAdvice

    I went to work for Interstate over three years ago and have always been very optimistic about the company overall. As one of the largest management firms in the country, they are a very solid company and if you put your best foot forward, your job is generally extremely secure with IHR. There is room to advance, but you must be able to relocate and it takes time to land a promotion. Unfortunately, it only takes a single egg to ruin an entire carton. Our property's GM is extremely rude, pampas and extremely arrogant towards the staff and even occasionally towards guests. He lacks any real hotel management experience and this is very apparent to the team. Our employee satisfaction scores are absolutely terrible, due very much in part to his attitude towards the team and also his inability to take necessary action when necessary to confront personnel issues or discipline staff and supervisors. Nothing has ever been done whatsoever to look into these scores and the apparent underlying problems behind them. In order to make his budget goals and for sake of his bonus, we absolutely strangle our guest room supplies and maintenance supplies to the point of indifference towards the impact to the guests. Both management and staff are (literally) yelled at and scolded for placing orders for absolutely necessary items; light bulbs would be one great example. There is no leadership with our GM and anything that needs to be learned, I had to find myself by researching in iNet. Being as vast and generally good of a company as Interstate has prided itself on being, there needs to be significant oversight on the part of regional managers and GM's.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Overall a pretty good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  San Antonio, TX
    Current Employee - Manager in San Antonio, TX

    I have been working at Interstate Hotels full-time for more than 3 years

    Pros

    Lots of hotels under management offering good flexibility for those willing to move.

    Cons

    Very difficult to be promoted or recognized unless you start with Interstate at entry level. Very strict attendance policy and very strict accountability for top level property employees but not for regionals (if you can get to that level).

    Advice to ManagementAdvice

    Realize that valuable employees may exist outside the Interstate fold and treat them fairly when hired. Hold your Regionals to provide more support and less discipline. There is too much value placed on Interstate experience and not enough on the assets an "outsider" with the same amount, or more, experience might be able to bring.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Depends on the Hotel Property

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Interstate Hotels full-time for more than a year

    Pros

    Interstate's the largest third party management company in the country so it's very established. There're over 300 hotels in its portfolio within the US so there's plenty of places to move around to within the company if you're willing to relocate (the fastest way to climb up the ladder). Interstate is constantly growing and acquiring new properties so the portfolio's always expanding. Most of the upper management (Executive Committee) are very caring, good people willing to teach and guide you. However, this really varies on which property you're at.

    Cons

    Takes a long time to get promoted no matter how recognized you are and how hard you work. There's no bonus system in place for anyone that's below an Assistant Director level so there's no incentive to work hard and do well. The pay and benefits are not that great, especially compared to the hotel brand companies (ie. Starwood, Four Seasons, etc.) A huge portion of their close to 400 hotel portfolio are small select-service hotels in the middle of nowhere. From personal experience, I've worked with some extremely horrible EC level people. They broke industry principles, lacked managerial skills, and were extremely condescending employees and other department heads. Everyone knew this and even corporate stepped in to send an HR manager and Senior VP to assess the situation but nothing was done. Needless to say, I'm not very motivated to stay with the company anymore after all this.

    Advice to ManagementAdvice

    Focus more on management training program and developing younger talent. When there's an issue that's constantly being flagged at a property, deal with it. Don't just send in HR to talk to the employees on their feelings. If nothing is done, employees only suffer more.

    Doesn't Recommend
  10.  

    Plenty of room for advancement...if you have the patience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Night Manager  in  New Orleans, LA
    Current Employee - Night Manager in New Orleans, LA

    I have been working at Interstate Hotels

    Pros

    This position was great for building independend management skills. In every shift, I filled the role of MOD over the entire property allowing me some input on the overall operations of the property.
    Plenty of room for advancement.
    Laid-back working environment.
    Some great benefits (room discounts, insurance, etc.).
    Advancement not based on seniority.

    Cons

    Everyone seems to have their own way of doing things, with no consistency in methods or procedure.
    Lower level employees don't seem to be held accountable for very much. Accountability varies widely from manager to manager.
    I am hourly, but sometimes feel treated as though I am salary, often receiving phone calls while I am not on te clock. I am also not typically allowed weekends or any special events off. This is something that I was told after already starting the job, but would have been nice to have been told during the interview process.

    Advice to ManagementAdvice

    In reference to the property I worked at, in order become the property it strives toward the hotel needs to make some wide-sweeping changes to proceedure and require more consistency with the way its employees function.

    No opinion of CEO
  11.  

    Outgrowing themselves and losing effective oversight

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Interstate Hotels full-time for more than 3 years

    Pros

    Lots of hotels to choose from making advancement or relocation easier. Hotels are mostly deluxe and upscale properties and upper tier executives are great people, extremely nice and helpful. Some good benefits but not necessarily better than any other hotel.

    Cons

    Hotel level management holds all the accountability and is likely to have to work 60-70 hours a week due to excessive reporting and training required. Very hard to get promoted beyond that level unless you know how to play the game; if your regional folks are weak, it will reflect poorly on you as well and you will not get noticed. Regionals are highly compensated but apparently held responsible for almost nothing and don't necessarily reflect the values of the upper tier. Your personal experience will depend largely on them and your exposure to the great people at the top with be once a year at most.

    Advice to ManagementAdvice

    Hold your regional managers more accountable for the way they treat people; it doesn't reflect your values. Get out and see your GMs.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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