Interval International Reviews

Updated August 10, 2015
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Interval International Chairman and CEO Craig M. Nash
Craig M. Nash
5 Ratings

8 Employee Reviews

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  1. Got worse

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mariott Advisor in Salt Lake City, UT
    Current Employee - Mariott Advisor in Salt Lake City, UT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Interval International (More than 5 years)

    Pros

    Benefit package is a lot better then other call centers

    Cons

    The better you do the more the company wants to restrict you. Very basic call center with not as big of a commission that has been here in the past.


  2. Mixed Bag

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Desk Analyst (IT Support) in Miami, FL
    Current Employee - Service Desk Analyst (IT Support) in Miami, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Interval International full-time (Less than a year)

    Pros

    The position always requires one to think on their feet and adapt. You are exposed to all facets of the IT operation and will get experience with any matter you would want to move from in the IT field. Get experience among a large user base and with multiple resorts, offices, all situated in multiple countries.

    Cons

    There are no rules that are set in stone and the the rules change depending on the day and whether or not the person complained or not. Coordination and communication between management and the multiple teams are lacking at best. There is no recognition to be garnered from anyone besides the agent you work with. Team members on an on call agreement rarely answer the phones. There is no team environment and can get more accomplished if you realize this early. No one feels adequately trained.

    Advice to Management

    Stop Fighting Fires and manage the teams properly. Try to use more forsight when managing when planning in the future instead of putting out the immediate fire. Encourage the employees and listen to them because the office rises or falls because of their moral and output. Defend your employees and be their advocate when it comes to upper management.


  3. Sweatshop

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service
    Current Employee - Customer Service
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Interval International full-time (More than a year)

    Pros

    Use of resorts for vacation. Vacation time. Overtime is available during peak season and can really increase earnings if taken advantage of.

    Cons

    Typical call center job. High stress. Non-stop calls. Schedule will be horrible, 3pm-11pm until your seniority increases which can take forever. Commissions are nowhere what they used to be.

    Advice to Management

    Bring back incentives to keep talented experience reps on your phones. Lost too much talent when commissions and bonuses started deteriorating.


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  5. Biased Employment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vacation Advisor in Miami, FL
    Former Employee - Vacation Advisor in Miami, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Interval International full-time (More than 5 years)

    Pros

    The call center : Comfortable environment w/ coworkers Corporate offices: more structured but very warm place to work

    Cons

    Finances are determined by an "incentive" (commission) basis, which is not guaranteed; positional advancement is difficult, based on a clique system

    Advice to Management

    Promotions and advancements should be based on true knowledge, experiences, and expertise rather than being promoted based on personal relationships and biases


  6. Somewhat stable but unprofessional organization

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kendall, FL
    Current Employee - Anonymous Employee in Kendall, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Interval International full-time (More than 3 years)

    Pros

    Historically has been relatively stable. Some travel perks but basically only to Orlando if you get lucky.

    Cons

    Very cheap organization. Little to no employee benefits or employee morale events (eg no christmas parties). Annual raises are negligible at best and not competitive with market, if there even is an annual raise; this year management just IGNORED annual raises and communicated no reason as to why, while spending millions buying businesses... that's an incredibly unprofessional way to treat over-worked and under-paid employees.

    Advice to Management

    Show more respect for your employees and invest in them. Communicate much better.


  7. Chop Shop!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Timeshare Exchange in Miami, FL
    Former Employee - Timeshare Exchange in Miami, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Interval International full-time (More than 5 years)

    Pros

    Travel benefits are decent, vacation time, and hours are doable.

    Cons

    Company cuts commission all the time, raises cost of benefits, cuts 401k matches. blames it on the economy eventhough they had a record year. pleasee..... no room for growth.

    Advice to Management

    act like you care about your employees.


  8. London HQ: Great at first with the aid of staff members making it a better working environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telemarketer Sales in London, England (UK)
    Former Employee - Telemarketer Sales in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Interval International part-time (More than a year)

    Pros

    Very flexible working hours in some departments. Some good ideas on incentives Some great staff Sufficient training programme Staff benefits are good

    Cons

    Lack of good practice on management style for handling staff concerns No or little career progression Unrealistic targets Can be a stressful and repetitive work activity Scheduled hours (overtime) are not initially explained properly in terms of hourly rate

    Advice to Management

    Better measures in place to see that staff are content Review on incentive plan to better meet expectations of staff whilst maintaining management budgets On-going staff training from time-to-time


  9. anonymous

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    Approves of CEO

    I have been working at Interval International full-time

    Pros

    Great industry to work in. Depending on management team, can have great professional development opportunities.

    Cons

    No sharing or sense of community. Culture of leading through fear. Little opportunity for advancement. Pay is not equal to job responsiblity.

    Advice to Management

    Encourage sharing and innovation by listening to employees. Design pay structure to actually be achievable. Do not let leaders of the company abuse their employees.



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