Interval International Reviews

Updated August 18, 2015
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3.1
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Interval International Chairman and CEO Craig M. Nash
Craig M. Nash
10 Ratings

20 Employee Reviews

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  1. Place is there to milk you until your dry

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telemarketer Sales in Miami, FL
    Current Employee - Telemarketer Sales in Miami, FL
    Doesn't Recommend
    No opinion of CEO

    Pros

    Havent been in a while but the benefits are good if you dont mind working for minimum wage. Your given a great pep talk whn your hired.

    Cons

    They have you work awful hours and torment the same people over and over again. Then the commission is never obtainable (I made first payout once, only like $200) and you make all this money for this company and no commission check. Your like a hamster in a wheel. All lies and stories of it's gonna get better and they just hire more people. Horrible experience glad I'm out of there

    Advice to Management

    Pay more and make commission goals real!!!!


  2. Better than being unemployed!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Interval International full-time (More than 8 years)

    Pros

    Somewhat stable. Some departments have better management than others.

    Cons

    Retro mentality. Lacks positive leadership. Morale is low. Call center employees are treated like inmates.

    Advice to Management

    This company needs an entire reorganization. Small company mentality trying to operate as a corporation.


  3. Somewhat stable but unprofessional organization

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kendall, FL
    Current Employee - Anonymous Employee in Kendall, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Interval International full-time (More than 3 years)

    Pros

    Historically has been relatively stable. Some travel perks but basically only to Orlando if you get lucky.

    Cons

    Very cheap organization. Little to no employee benefits or employee morale events (eg no christmas parties). Annual raises are negligible at best and not competitive with market, if there even is an annual raise; this year management just IGNORED annual raises and communicated no reason as to why, while spending millions buying businesses... that's an incredibly unprofessional way to treat over-worked and under-paid employees.

    Advice to Management

    Show more respect for your employees and invest in them. Communicate much better.


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  5. Sweatshop

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service
    Current Employee - Customer Service
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Interval International full-time (More than a year)

    Pros

    Use of resorts for vacation. Vacation time. Overtime is available during peak season and can really increase earnings if taken advantage of.

    Cons

    Typical call center job. High stress. Non-stop calls. Schedule will be horrible, 3pm-11pm until your seniority increases which can take forever. Commissions are nowhere what they used to be.

    Advice to Management

    Bring back incentives to keep talented experience reps on your phones. Lost too much talent when commissions and bonuses started deteriorating.


  6. Mixed Bag

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Desk Analyst (IT Support) in Miami, FL
    Current Employee - Service Desk Analyst (IT Support) in Miami, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Interval International full-time (Less than a year)

    Pros

    The position always requires one to think on their feet and adapt. You are exposed to all facets of the IT operation and will get experience with any matter you would want to move from in the IT field. Get experience among a large user base and with multiple resorts, offices, all situated in multiple countries.

    Cons

    There are no rules that are set in stone and the the rules change depending on the day and whether or not the person complained or not. Coordination and communication between management and the multiple teams are lacking at best. There is no recognition to be garnered from anyone besides the agent you work with. Team members on an on call agreement rarely answer the phones. There is no team environment and can get more accomplished if you realize this early. No one feels adequately trained.

    Advice to Management

    Stop Fighting Fires and manage the teams properly. Try to use more forsight when managing when planning in the future instead of putting out the immediate fire. Encourage the employees and listen to them because the office rises or falls because of their moral and output. Defend your employees and be their advocate when it comes to upper management.


  7. Got worse

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mariott Advisor in Salt Lake City, UT
    Current Employee - Mariott Advisor in Salt Lake City, UT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Interval International (More than 5 years)

    Pros

    Benefit package is a lot better then other call centers

    Cons

    The better you do the more the company wants to restrict you. Very basic call center with not as big of a commission that has been here in the past.


  8. anonymous

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    Approves of CEO

    I have been working at Interval International full-time

    Pros

    Great industry to work in. Depending on management team, can have great professional development opportunities.

    Cons

    No sharing or sense of community. Culture of leading through fear. Little opportunity for advancement. Pay is not equal to job responsiblity.

    Advice to Management

    Encourage sharing and innovation by listening to employees. Design pay structure to actually be achievable. Do not let leaders of the company abuse their employees.


  9. Used to be a great company but gone downhill

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great Vacation and pretty good travel benefits

    Cons

    NO room for advancement and management is SEVERELY inept.

    Advice to Management

    Need a definite restructure of management. They have been here for too long and act like high school kids. There are no policies and procedures just depends on the mood of the management that day on how they are going to deal with your issue. They're response is always no instead of finding a solution.


  10. Mediocre

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Agent in Miami, FL
    Current Employee - Travel Agent in Miami, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Interval International full-time

    Pros

    Personable environment, professional, paid time off resort perks. Most individuals working very friendly.

    Cons

    Phone work extremely monotonous, lack of product to offer, nature of call work is the worst part. Monotonous work that doesnt change.

    Advice to Management

    Find ways to change and improve inbound call work in exchange department. To make work more engaging, enjoyable.


  11. UK office has a mix of SME and Corporate feel

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Interval International full-time

    Pros

    It's a quiet office and not too hectic. It's quite laid back so not too stressful.

    Cons

    Sometimes it's too quiet and a lot of the working benefits aren't that competitive with other companies in London. There's quite a low morale within certain departments and unnecessary politics. Lack of career development opportunities.

    Advice to Management

    More positivity is needed



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