Intuit

  www.intuit.com
  www.intuit.com

Intuit Reviews

Updated November 21, 2014
Updated November 21, 2014
1,616 Reviews
3.9
1,616 Reviews
Rating Trends

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Approve of CEO
Intuit President & CEO Brad Smith
Brad Smith
754 Ratings

Review Highlights

Pros
  • Work life balance is excellent and there are a lot of opportunities to move within the company (in 319 reviews)

  • Great benefits and opportunities for lateral moves within the company (in 150 reviews)


Cons
  • Steep learning curve makes work-life balance hard to find when you're new (in 49 reviews)

  • middle management layer tends to be too heavy and gets in way of getting things done (in 44 reviews)

More Highlights

312 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Appearance is everything

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Manager in Mountain View, CA
    Current Employee - Product Manager in Mountain View, CA

    I have been working at Intuit full-time (more than 5 years)

    Pros

    Kind people, good work/life balance, great benefits

    Cons

    Intuit is more and more focused on internal appearances. Make your project look good (e.g.'all-green dashboards'), and you'll be rewarded. Reality about products and customers and quality are irrelevant. Leaders are marketers who don't understand products or work required to make them. They believe what they're fed and don't ask questions.

    Advice to ManagementAdvice

    Hire leaders with product development experience. Don't trust powerpoint to tell every story thoroughly. Have conversations. Ask questions. Ask those creating products how things are going, not just middle managers whose job is spinning things as great.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Customer Service Representative (IFSP- Reno)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Reno, NV
    Former Employee - Customer Service Representative in Reno, NV

    I worked at Intuit full-time (less than an year)

    Pros

    Great company to work for; good values, great opportunity for growth, pays really well, offers performance-based incentives, fun people to work with

    Cons

    People who have been there a long time are not as experienced as you might think. Several managers didn't know as much about business operations as they should have for the types of roles they were in, or as much about leading teams as they should have. Customer service reps are taught by management and trainers to "fear" anything really technical. Not good for a tech company, even if it's at the Reno location. Lots of ambiguity at times. Not very efficient at times. The way some of the metrics are measured are a bit questionable, and can sometimes be unfair when it comes to performance bonus. Really talented, bright individuals who want the best for the company, and who are willing to innovate and make things better often are met with road blocks, and ultimately end up leaving or are let go (I saw this happen quite a few times). Kinda sad. As a result, growth and innovation is stunted, and things that should have been addressed years ago are still an issue now. Reno locations says they're trying to steer away from traditional call-center metrics, however your job in the end still depends on them-regardless of what they say.

    Advice to ManagementAdvice

    It should be a requirement that managers and management trainees learn business 101, and QUICKBOOKS! Managers need to approach technical stuff as not that big of a deal and recruit SMARTER more TECHNICAL people instead of teaching in-experienced non-technical people to be afraid of troubleshooting technical issues.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Politics and Favoritism

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA

    I worked at Intuit full-time (more than 5 years)

    Pros

    Nice facility, great benefits. Company is doing well.

    Cons

    Very political and lots of bureaucracy. Discourages creativity. Culture of constant lay offs makes people very competitive and not help each other. Decisions are not made easily. Favoritism is huge and you can't succeed unless you play the 'game'. People are afraid to admit to having a life outside of work and there is too much 'bragging' about working nights and weekends.

    Advice to ManagementAdvice

    Eliminate bureaucracy and favoritism. Don't allow few mid managers to hold all the decision power. The company was much better when I first started but in the last few years have turned downhill. There is no life/work balance because it's such a cut throat environment.

    Approves of CEO
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  5. 1 person found this helpful  

    Playing with Numbers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Intuit full-time (more than 10 years)

    Pros

    New technologies make Intuit fun to work for.

    Cons

    Intuit constantly "realigns" its work force and what Intuit will tell you is for the best interest of the work but actually it benefits Intuit. First Intuit can create large groups that have similar interest in order to control the amount of bonus given out. Second by combining groups Intuit benefits from using large amounts of work for small staff.

    Intuit slashed RSU's to employees by 70% which in the end shows to investors that reduction in work force but the employee takes a reduction in pay.

    Advice to ManagementAdvice

    For a company that says it is for the employee, have a strange way of showing it.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Intuit - CPA phone advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Turbo Tax Pro Advisor in Denver, CO
    Former Employee - Turbo Tax Pro Advisor in Denver, CO

    I worked at Intuit full-time (more than an year)

    Pros

    Vast array of questions regarding technical tax advice and input advice for Turbo Tax software from customers all over the United States.

    Compensation was lower than desired.

    Cons

    I did not like having to give input/computer advice for clients. Turbo Tax is a cumbersome software program and it is difficult to get people to answer questions correctly so they are steered to the correct input screens.

    Advice to ManagementAdvice

    I would consider printing a handbook reference guide for your Pro Advisors.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    A great company has lost its way -but there is still hope.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Engineer in Mountain View, CA
    Former Employee - Engineer in Mountain View, CA

    I worked at Intuit full-time (more than 10 years)

    Pros

    Great market position, great assets, lots of growth potential if the company can execute. There seems to be good integrity and intent at the CEO level. At the highest level the company is trying to move int the right direction. With some soul-searching at this level the company could find itself and continue to thrive. There are still some great teams -- just about anyone would be lucky to work there.

    Cons

    Intuit is going the wrong way in.comparatively rewarding outcomes versus posturing. The slide decks look great but detailed plans are hopelessly lacking. Lots of the best people have been purged in the many routine layoffs, so the atmosphere of trust and the "we're all in this together" spirit have evaporated. Be aware that no matter what, you may be next., in good times as well as bad. Also, know that even if you find one of those very good teams -- you may be plucked and moved to another by an executive many levels away who (1) has no idea as to your skills or (2) no understanding of the actual business or technical needs of either team and (3) doesn't care what you might want.

    Advice to ManagementAdvice

    Look more closely past the smooth talking and at actual outcomes of your executives.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Great Exposure to Technology, but very high stress environment

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Intuit

    Pros

    Working with Smart people, latest technology, training.

    Cons

    They lay people off a few times a year which makes for a unstable environment, and low moral. You never know if you'll be part of the next round of layoffs or not.

    Advice to ManagementAdvice

    A company is only as good as the people that work there and constant reOrgs and layoffs make for a chaotic place to work.

  9. 1 person found this helpful  

    Lots of Changes some not for the better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative
    Former Employee - Inside Sales Representative

    I worked at Intuit full-time (more than 10 years)

    Pros

    CEO Clubs for top sales, catered lunches when busy, gym reimbursement, holiday party & spring party. Great CEO & SVP

    Cons

    What used to feel like a family now has slipped away. Lower & middle management doesn't seem to care about its employees. People that shouldn't be promoted are & upper management that's hired because they are friends with someone higher up comes in trying to make changes & Fire their valued seasoned employees. It's very sad because it used to be a great place to work & employees felt valued.

    Advice to ManagementAdvice

    Don't let the people you hire to run the company & employees do more harm than good.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Really going down-hill...quickly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Intuit full-time

    Pros

    Great benefits, values, and perks

    Cons

    What started off as a generous, workers first company has since turned into a mid-level management haven with lack-luster raises and bloated executive salaries. While the company and stock continues to do extremely well, raises from several parts of the company went down - it isn't specific to one group or organisation.

    Advice to ManagementAdvice

    Get back to what made you great and retain top talent by being generous when it comes to the people that deserve it and make employees a priority again. Since you've removed "It's the people" from the Values, it definitely shows in how people are being over-worked and under-paid.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Bureaucracy and Favoritism

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - QA Analyst in San Diego, CA
    Current Employee - QA Analyst in San Diego, CA

    I have been working at Intuit full-time (more than 3 years)

    Pros

    Good benefits. There is an emphasis on having fun and colleagues supporting each other. Discourages creativity.

    Cons

    Bureaucratic management, displayes favoratism which discourages creativity, impedes personal growth, lack of job security

    Advice to ManagementAdvice

    Eliminate bureaucracy and favoritism. Listen and grow your people, they are your assets

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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