Iron Mountain Inc

www.ironmountain.com

Iron Mountain Inc Reviews

Updated January 14, 2015
Updated January 14, 2015
406 Reviews
3.0
406 Reviews
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William Meaney
94 Ratings

Review Highlights

Pros
  • Nice work/life balance, options to work from home depending on the nature of your position (in 19 reviews)

  • Global company with good benefits & on site subsidized cafeteria (in 28 reviews)


Cons
  • Like most places upper management has no clue what people actually goes through on a daily basis (in 16 reviews)

  • Outsourcing customer service to the Phillipines initlally irritated customers (in 14 reviews)

More Highlights

57 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Account Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager
    Former Employee - Account Manager

    I worked at Iron Mountain Inc full-time (more than 3 years)

    Pros

    Work-life balance is great for those Iron Mountain employees who have an office, a cubicle, or get to work remotely. From the looks of it, I don't think that applied for the operations team. They worked so much harder and made less money.

    Cons

    The leadership is comprised of white males. Women are not rewarded even when they deserve it. Diversity in the leadership team is nonexistent.

    Advice to ManagementAdvice

    Shadow the operations team so you actually understand the business.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    There are better jobs!!! Keep looking!

    • Comp & Benefits
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Iron Mountain Inc full-time

    Pros

    It's a job...you come to work 8 hours a day 5 days a week and you take home a check every two weeks.
    There is a ton of volunteer hours if that is something you are into.
    It can be an easy job.

    Cons

    The management is horrible! I can't speak for the whole company, but at our location communication is definitely something they lack!
    Micromanagement! It is all about the numbers, good for the company, exasperating for the employees.
    Expectations of employees to follow procedures and guidelines when they themselves do not!

    Doesn't Recommend
  3. 6 people found this helpful  

    Poor Management and continuous layoff have resulted in negative moral.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Iron Mountain Inc full-time

    Pros

    Made some good career friends.

    Cons

    Several years when I started it was a great place to work with promise of career growth. Now it is a dead end, you only get promoted if Mgmt likes you. The RM area is a joke. The last 2 year they cannot keep experienced employees - the doors keep revolving in Boston or Collegeville/Royersford and part of it is POOR Mgmt.

    Advice to ManagementAdvice

    Treat people like human beings not a commodity and offer promotions based on skills and not just to your friends. You are running a public company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 3 people found this helpful  

    Bullies in Management. If you get in the way, you're gone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Philadelphia, PA
    Current Employee - Anonymous in Philadelphia, PA

    I have been working at Iron Mountain Inc

    Pros

    Nice additions to the building.

    Cons

    Politics, bullies out of control

    Advice to ManagementAdvice

    Get rid of management with a personal agenda and go back to your roots.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 4 people found this helpful  

    The annual headcount cuts are coming!

    Current Employee - Business Development Executive
    Current Employee - Business Development Executive

    I have been working at Iron Mountain Inc full-time (more than 8 years)

    Pros

    Very few anymore. I used to be proud to say I worked at Iron Mountain, but not any more. Going downhill fast, and customers are taking the brunt of it.

    Cons

    Constant turnover and changing of Book assignments. The annual re-orgs aren't even annual anymore. Next one coming by beginning of 4th quarter this year.

    Advice to ManagementAdvice

    Stop the bleeding. Pretty soon you will have no one left to take care of customers, to sell, or to run the operations.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 5 people found this helpful  

    They do not appreciate their employees.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Iron Mountain Inc

    Pros

    The only great thing about working at Iron Mountain is that they give quarterly bonuses but who knows how long they will last with the direction the company is taking.

    Cons

    Recent lay off, out sourcing, disorganization, micro managing, no clear career path, they say one thing and do another. To top it off, you can receive excellent quality review scores and leave on good terms with the company but the HR policy does not allow managers to provide references or letters of recommendation.

    Advice to ManagementAdvice

    Micromanaging is not effective. Show your employees that you trust them and encourage them. If they believe in themselves, they will work harder and they will want to stay with the company.

  8. 4 people found this helpful  

    Offshore jobs then less than 30 days later post the same positions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Royersford, PA
    Former Employee - Anonymous Employee in Royersford, PA

    I worked at Iron Mountain Inc full-time (more than 5 years)

    Pros

    Good front line employees and work life balance is ok

    Cons

    Senior management that is out of touch with reality and lower level managers allowed to pursue their personal agendas. No room for advancement and lack of strategic plan has employees constantly worried about whether they will have a job tomorrow.

    Advice to ManagementAdvice

    Stop being reactive. Losing a CFO and a long time executive like Harry E should tell you something.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    Watch your back. Work somewhere else where your work will be valued.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service in Collegeville, PA
    Former Employee - Customer Service in Collegeville, PA

    I worked at Iron Mountain Inc full-time (more than 3 years)

    Pros

    There were good benefits once upon a time, but that started changing as soon as the Board of Directors started looking at Iron Mountain as a Hedge Fund REIT Cash Cow instead of as a Records Management Company. Work Life Balance is a joke and you can expect to risk your life when the Mountain stays open on the most dangerous of snow days.

    Cons

    Customer Service employees, especially in the PCS Pooled Team, are sent into the 1st floor fishbowl and treated like indentured servants. Management makes you feel like they are doing you a favor by not laying you off. This is true in a way, because over 400 people have been laid off in the last 6 months. Upper Management does not care about their employees, customers, or quality of work. All Upper Management cares about now is the Real Estate that Iron Mountain is sitting on that can eventually be sold off.

    Advice to ManagementAdvice

    Upper Management needs to remove the Hedge Fund mentality from Iron Mountain. Your current path will eventually bleed the company dry. It is foolish to think that customers are not noticing the layoffs and changes in service.

    My advice: If you are currently working at Iron Mountain, watch your back and plan an exit strategy now. If you are thinking about working at Iron Mountain, work somewhere else where your work will be valued.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 4 people found this helpful  

    A lot of work, little pay, understaffed, all about the numbers, no recognition for working hard

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Iron Mountain Inc

    Pros

    Vacation time, flexible hours, managers seem to be paid decent

    Cons

    Poor management (in my department, other departments had great managers), recent Layoffs, workload

    Advice to ManagementAdvice

    Pay employees better, train managers and supervisors how to manage with professionalism

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Info Tech positions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Management
    Current Employee - IT Management

    I have been working at Iron Mountain Inc full-time

    Pros

    decent pay, IF they keep the bonus structure

    Cons

    Zero communication, lots of 'gray' undefined areas. No governance or ownership

    Advice to ManagementAdvice

    Get rid of the fossils who still run the group ... get some new blood

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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