Iron Mountain Inc Reviews

Updated June 19, 2015
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Iron Mountain Inc President & CEO William Meaney
William Meaney
27 Ratings

Pros
  • Work Life balance is exceptional (in 19 reviews)

  • Global company with good benefits & on site subsidized cafeteria (in 28 reviews)

Cons
  • Like most places upper management has no clue what people actually goes through on a daily basis (in 16 reviews)

  • Customer service has always been a problem despite attempts at improvement (in 14 reviews)

More Pros and Cons

94 Employee Reviews

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  1. Ok

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Leesburg, VA
    Former Employee - Anonymous Employee in Leesburg, VA

    I worked at Iron Mountain Inc full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Really I think the best reason to work at Iron Mountain is for the benefits. They were outstanding! Co workers were ok. Some great, some not so great.

    Cons

    Management makes changes on a whim, without even consulting the employees that actually do the job and have been there well over a decade. The pay is terrible, you practically have to beg to work over time just to make ends meet. The raises are horrible, you can have a fantastic review, and your "raise" would be 30 cents.

    Advice to Management

    Try to listen to your employees a little more, and stop playing favorites all the time. And certain district managers need to stop with the constant bullying tactics.


  2. Senior Solutions Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Development Executive in Los Angeles, CA
    Current Employee - Senior Business Development Executive in Los Angeles, CA

    I have been working at Iron Mountain Inc full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Benefits are great, recognition for top performers with Chairman's Club is outstanding, solutions are unmatched and a good reputation in the industry.

    Cons

    Very Low salary compared to industry, no merit base salary raise in 5 years, career path is non existent. Worry more about metrics than actual sales numbers which boggles my mind!

    Advice to Management

    Empower your employees and not worry so much on the metrics. Especially for those exceeding sales!!!


  3. Helpful (2)

    Was bullied and eventually had to leave

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Temp Data Entry Clerk in Windsor, CT
    Former Employee - Temp Data Entry Clerk in Windsor, CT

    I worked at Iron Mountain Inc (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Did like the work and seeing the progress I made in data entry.

    Cons

    Nasty bullies with trash mouths in department whom on-site boss would not reprimand due to probably not wanting to rock the boat. When it came time after being re-released when work ran too low and they wanted to bring me back to help with some more overflow of data entry material, I asked NICELY to have my desk moved to a quieter location and because I opened my flapper, they took my job away from me. Don't ever speak up if you want to keep your job is the norm now I guess, but I guess I had to choose between my health and my bank account. Unemployment money ran out since and have not been able to find another job. Should never have spoken up. Whatever. I made my bed, now I have to lie in it. And remember, temps are expendable too.

    Advice to Management

    See above


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  5. Helpful (1)

    Significant changes afoot; managing expenses, salaries and everything thats not nailed down

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Information Architect in Boston, MA
    Former Employee - Information Architect in Boston, MA

    I worked at Iron Mountain Inc

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There are some growth opportunities in area's the are great work

    Cons

    They want to measure and manage everything, their culture is non existent and its just about the bottom line, lots of outsourcing to india

    Advice to Management

    Build a culture of performance and ethics


  6. Helpful (1)

    Going through changes

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director
    Former Employee - Director

    I worked at Iron Mountain Inc

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    - Great pay and benefits
    - Large organization with many layers and established teams
    - Strong financial health
    - Records management leader

    Cons

    - Industry changing to digital, company moving to REIT focus away from physical storage
    - Middle leadership given too long to fail before changes are made, slow to react, and too detached/oblivious to what is takes to execute plans
    - Operations team not efficient but think they are

    Advice to Management

    Cut out older non-producing leadership who blame lower lever managers for their lack of leadership.


  7. Under paid. Under appreciated.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Records Specialist in Chicago, IL
    Current Employee - Records Specialist in Chicago, IL

    I have been working at Iron Mountain Inc

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Benefits, Bonuses, Volunteering programs.

    Cons

    Work load, Physically demanding, Annual raise, Treadmill job can't move up. Pay not worth how much they work you

    Advice to Management

    Value your employees like you value you're customers. Tryna to squeeze every little production out of your workers while not worrying about safety our well being.


  8. Laid off in reorganization

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in San Jose, CA
    Former Employee - Director in San Jose, CA

    I worked at Iron Mountain Inc full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great people and service in my division but the rest of the company is poor.

    Cons

    rigid and outdated systems, policies and upper mgmt.

    Advice to Management

    Need to invest more in front line employees and listening to customers feedback.


  9. old school box management company that was struggling to evolve

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Iron Mountain Inc full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    big company with typical resources and benefits, decent mid-level compensation depending upon role

    Cons

    no clear strategy, lack of stability, dying business

    Advice to Management

    develop a true mission and strategy, be loyal to customers and employees


  10. Sr. Mgmt makes changes without understanding customer and employee needs. Very poor decision making.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Jose, CA
    Former Employee - Anonymous Employee in San Jose, CA

    I worked at Iron Mountain Inc

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    great people work there that care alot.

    Cons

    too much cost costing and reorgs vs trying to manage the business in the right direction.

    Advice to Management

    recruit new leadership and/or promote good people within to make better decisions.


  11. Helpful (9)

    Salespeople Beware!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Executive in Philadelphia, PA
    Former Employee - Sales Executive in Philadelphia, PA

    I worked at Iron Mountain Inc full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Excellent hardworking people on operationally front
    Flexible schedule for sales
    Many tenured folks who truly care about the company

    Cons

    Document Storage is a dying industry, plain and simple.
    Layoffs will continue as industry trends away from paper toward digitization
    Endless recreating strategy and organization for sales

    Advice to Management

    Focus on keeping your essential workers by concentrating on a multi-year vision. it's time to look in the mirror and unload all the top heavy management who only get in the way of the producers. Marketing/sales enablement/and mid line managers need to go.



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