Iron Mountain Inc

  www.ironmountain.com
  www.ironmountain.com
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Iron Mountain Inc Reviews

Updated September 9, 2014
Updated September 9, 2014
361 Reviews
3.0
361 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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William Meaney
73 Ratings

Review Highlights

Pros
  • Good front line employees and work life balance is ok (in 18 reviews)

  • Good Benefits, Charity work they get the employees to be involved in (in 26 reviews)


Cons
  • Like most places upper management has no clue what people actually goes through on a daily basis (in 14 reviews)

  • Customer service has always been a problem despite attempts at improvement (in 13 reviews)

More Highlights

76 Employee Reviews Back to all reviews

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  1. 3 people found this helpful  

    If you need a job .. Join Iron Mountain .. if you need a Career Dont!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager  in  Boston, MA
    Former Employee - Senior Manager in Boston, MA

    I worked at Iron Mountain Inc full-time for less than a year

    Pros

    Good Pay & benefits , Good People, Good work life balance, Company can grow 200% in revenues in next 5 years. if they have people to execute CEO's Vision.

    Cons

    Company has vision, But often hires and looses people who can execute the vision, Not a Place to make a career or grow in your career, no technology leadership. Leadership team like to get surrounded by the people they knew from past life.

    Advice to ManagementAdvice

    Evaluate the contributions of all Directors and V.P at individual , group level and their impact to Organisation. Invest in Technology and Technology IP to take Iron Mountain to next level.
    Your vision to stay competitive with Technology can only happen if you have in house Talent.
    Try to evaluate, why people are leaving Iron Mountain, though offered good pay , benefits. If you interview the people left in last 12 months you will understand what is going on at Iron Mountain.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 3 people found this helpful  

    Good company that has lost its direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultant  in  Atlanta, GA
    Former Employee - Consultant in Atlanta, GA

    I worked at Iron Mountain Inc full-time for more than 5 years

    Pros

    Many employees care deeply about their customers, the company, and their co-workers. They are committed to acting in the best interests of all parties, furthering the success of the company and delivering real business value to their customer bases.

    Cons

    Iron Mountain was in a position of strength when the business world was initially moving from a paper to a digital model. The company could have leveraged its document management relationships with its world-wide customer base to carve out a dominant position in the digital world. Regrettably, management continued to live in the past and not acknowledge that their business model was rapidly dying. As a result, the company that was the acknowledged leader in physical document management missed the bus on transitioning to a company that could have been a major digital player in the international market. What is left is a warehousing company with an inventory of business records.

    Advice to ManagementAdvice

    Management needs to understand that there are employees that may have been good resources ten or fifteen years ago and other employees that understand current business challenges and have ideas that can help the company regain its relevancy. Iron Mountain needs to listen to the latter group and realize that game-changing ideas can originate with employees at all levels of the organization - not exclusively with management.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Not so great experience

    Former Employee - Anonymous Employee  in  Boston, MA
    Former Employee - Anonymous Employee in Boston, MA

    I worked at Iron Mountain Inc part-time for more than a year

    Pros

    Some very good people, very good at what they do and many have been with the firm long term, remote work option good as well, pay at industry rate

    Cons

    Lost in space, no management guidance, strategic direction uncertain, very political culture where few are focused on customer because they are jockeying for position

    Advice to ManagementAdvice

    Better clarity around where the company is going, professionalize management beyond cronyism

    No opinion of CEO
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  5. 3 people found this helpful  

    Disgusted!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Coordinator  in  Saint Louis, MO
    Former Employee - Coordinator in Saint Louis, MO

    I worked at Iron Mountain Inc full-time for more than 8 years

    Pros

    Great team players in the company, challenging decent pay and benefits.

    Cons

    Horrible management. GM totally clueless let people go and do not replace them. More work and less people all the time. Definitely do not value their employees or care about their opinions. Used to be a great place to work once upon a time.

    Advice to ManagementAdvice

    Doesn't matter they don't listen anyway.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    A fine place if you are between jobs, wouldn't recommend for the long term.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Iron Mountain Inc full-time for less than a year

    Pros

    Supervisors were supportive and understanding, but commanded respect. A job that doesn't require a degree

    Cons

    Not a lot of options for movement. A job that doesn't require a degree.

  7. 6 people found this helpful  

    Pathetic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Iron Mountain Inc full-time for more than 10 years

    Pros

    Sure can't think of any pros other than the people I worked directly with were great people. Sr management and up in my opinion was useless.

    Cons

    Poor leadership, cutting every corner possible to save a dollar for the shareholders, not telling their employees whats really going on (we're making our own assumptions, believe me). If you are not sr. management, they won't listen to you. You are just a number. Ethics are slipping. Outsourcing jobs overseas. Poor communication to our customers about the changes and assuming they will just be OK with it. Laying off people without ANY consideration of training needed for those who now have to take on those tasks, aside from the fact that you just layed off key people who fully supported your business.

    Advice to ManagementAdvice

    INVEST in your business and the departments that can help grow your business and quit taking money away from your overworked employees to line your shareholders pockets. UNDERSTAND the business instead of assuming that company you acquired is a waste of your time. It was once VERY profitable for you and you sucked every dollar out of it you could. You don't understand it and are quick to make assumptions and will affect a lot of lives on your poor decisions. Encourage job growth in the USA...and pay fair wages, instead of jumping on the bandwagon with other companies whose VPs cut all salaries but their own. Quit piling on task after task after task and expect your OT labor to decline. If an employee can't do 12 hours of work in an 8 hour day, there is something wrong with managment, NOT that employee. Take the blinders off and quit taking your employees for granted. Your employees are your BACKBONE. Take too many vertibrae out and it will collapse.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Too Big Too Change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager  in  San Jose, CA
    Former Employee - Account Manager in San Jose, CA

    I worked at Iron Mountain Inc full-time for more than 3 years

    Pros

    IM des business with ()% of Fortune 500 companies. Their customers are great and a pleasure to work with. Top Corporate Leadership communicates effectively and seems to know about the local level challenges.

    Cons

    Top Leadership understands the challenges but can't seem to alleviate them for the local offices. There are so many obstacles to success it is hard to stay focused on the goal. Customers have very bad experiences. High turnover. Local Management lacks leadership. Local offices are corrupt, harbor bullies and negativity, and steal your soul as you walk through the door.

    Advice to ManagementAdvice

    Flatten our organization so that you can fend off path dependence. Stop promoting and hiring managers that have no leadership abilities.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 4 people found this helpful  

    The Mountain's climb is arduous

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Iron Mountain Inc

    Pros

    The company's mission is critical

    Cons

    Management have their favorites and if you're not one of them, look out.

  10. 6 people found this helpful  

    Good Money, clueless CEO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director  in  Boston, MA
    Current Employee - Director in Boston, MA

    I have been working at Iron Mountain Inc full-time for more than 8 years

    Pros

    Great Pay - they have to pay well, else talent wont come to them
    Great work-life - Most people have 9-5 schedules, or work remotely
    Nice office location
    Perks - coffee, Quarterly Pizza, beer etc.

    Cons

    CEO is disengaged. He has "broken" the company into small pieces, created fiefdoms and let those people rule. Problem is "those" people are not leaders, are not smart. The head of a major BU was a truck driver - and see where the revenue and earning of that group is going.
    CEO flies private, while we have to pinch every expense.
    They have a VERY HARD time recruiting executives. CEO search took 2 yrs. CMO - 4 and still counting. Head of a major BU - 1 yr. No accomplished exec wants to touch w a 10 ft pole.
    Huge salary disparities - I knew Sr. Managers making 75K as well as 155K base. --> Come on guys be fair.

    Advice to ManagementAdvice

    Get a new CEO. Promote within.

    Recommends
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Current Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Current Employee  in  Royersford, PA
    Current Employee - Current Employee in Royersford, PA

    I have been working at Iron Mountain Inc full-time for more than 5 years

    Pros

    The people you work with are incredible. Many employees have been with Iron Mountain for several years.

    Cons

    No clear direction and constant re-organization with little opportunity for advancement. Regular annual layoffs since 2009.

    Advice to ManagementAdvice

    Iron Mountain will continue to struggle until management straightens out their priorities.

    Neutral Outlook
    Disapproves of CEO

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