Iron Mountain Inc

  www.ironmountain.com
  www.ironmountain.com

Iron Mountain Inc Reviews

Updated September 23, 2014
Updated September 23, 2014
371 Reviews
3.0
371 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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William Meaney
77 Ratings

Review Highlights

Pros
  • Good front line employees and work life balance is ok (in 18 reviews)

  • Good Benefits, Charity work they get the employees to be involved in (in 26 reviews)


Cons
  • Like most places upper management has no clue what people actually goes through on a daily basis (in 14 reviews)

  • Customer service has always been a problem despite attempts at improvement (in 13 reviews)

More Highlights

92 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Good Company but what will change as a REIT?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at Iron Mountain Inc full-time (more than 8 years)

    Pros

    Iron Mountain has good management practices with solid policies and procedures without getting overly bureaucratic. I have been at companies with too little structure an ones with too many. Iron Mountain has the best balance of any company I have worked for.

    Cons

    How will the future of the company change as it pursues a REIT structure? Iron Mountain has had it's share of layoffs in the past and have parted ways with many strong performers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 3 people found this helpful  

    Good people. Hardworking, caring, dedicated.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cdl Courier in Kent, WA
    Current Employee - Cdl Courier in Kent, WA

    I have been working at Iron Mountain Inc full-time (more than 3 years)

    Pros

    As a courier CDL B driver, every day is different and challenging. Enjoy working independently. Management very responsive to concerns. Friendly, hard working crew.

    Cons

    Some days are very long. Management in transportation has always had difficulty maintaining a full staff due to turn over. Customer service has always been a problem despite attempts at improvement. Customer service is the biggest complaint drivers receive from the front line customers.

    Advice to ManagementAdvice

    Just to continue working on improving customer service. Just to continue to try to maintain full staff.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Great company to work for. work life balance is key.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Cerritos, CA
    Former Employee - Sales Representative in Cerritos, CA

    I worked at Iron Mountain Inc full-time (more than 3 years)

    Pros

    Work Life balance is exceptional

    Cons

    Not much room for advancement

    Advice to ManagementAdvice

    Become more transparent. This is an east coast company with some old values. Changes are slow and without notice.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Good People, poor vision in the past. Turning it around

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Iron Mountain Inc

    Pros

    Pay is in line with similar companies

    Cons

    poor vision by upper management

    Advice to ManagementAdvice

    begin to listen to front line employees again

  6.  

    I liked the job, but...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Supervisor in Miami, FL
    Former Employee - Operations Supervisor in Miami, FL

    I worked at Iron Mountain Inc full-time (more than an year)

    Pros

    Great benefits, good leadership, good training.

    Cons

    Very productivity driven company. Everything is measured and controlled, so there is really no room for creativity.

    Advice to ManagementAdvice

    none

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Long time employee

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Iron Mountain Inc

    Pros

    Great people to work with and they care about the customer.

    Cons

    Some areas have high turnover.

  8.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Supervisor/Facility Security Officer in Richmond, VA
    Former Employee - Operations Supervisor/Facility Security Officer in Richmond, VA

    I worked at Iron Mountain Inc full-time (more than 8 years)

    Pros

    While working fot Iron Mountain I found the atmosphere to be flexible, progressive and challenging.

    Cons

    The area the company can improve in is training and development. Sometimes employees are promoted without being trained and this can make their experience a stressful one.

    Advice to ManagementAdvice

    Continue to put frontline employees first. This is not a commom practice that other companies demand.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Staff Position in Boston, MA
    Former Employee - IT Staff Position in Boston, MA

    I worked at Iron Mountain Inc full-time (more than 3 years)

    Pros

    Easy commute, Great people, training provided for and encouraged. Reasonable pay flexible hours and ability to work from home

    Cons

    Constant change, need to listen more carefully to line employees. difficult to implement change with corporate processes

    Advice to ManagementAdvice

    Listen carefully to employees, Match 401K. Allow and encourage feedback

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Great Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Los Angeles, CA
    Former Employee - Sales Representative in Los Angeles, CA

    I worked at Iron Mountain Inc full-time (more than 5 years)

    Pros

    Traditional Fortune 500 company with a great culture and co-workers that were more like family. Ability to advance and no limitations put on earnings (sales).

    Cons

    Executive management possessed strong leadership and vision at one time, not sure that it is this way today.

    Advice to ManagementAdvice

    Continue employee development. It keeps morale and tenure on the positive side.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Great company, good balance between work and family. Strong management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Iron Mountain Inc full-time (more than an year)

    Pros

    Iron Mountain solution is a need, not a want, getting in front of a customer is easy as digital storage is critical for any company.

    Cons

    It's all about the boxes. As Iron Mountain continues to develop a digital solution around protecting a customers information selling will be easier but boxes will always be an issue.

    Recommends
    Neutral Outlook
    Approves of CEO

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