Iron Mountain Inc

  www.ironmountain.com
  www.ironmountain.com

Iron Mountain Inc Reviews

Updated October 30, 2014
Updated October 30, 2014
385 Reviews
3.0
385 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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William Meaney
82 Ratings

Review Highlights

Pros
  • Nice work/life balance, options to work from home depending on the nature of your position (in 19 reviews)

  • Global company with good benefits & on site subsidized cafeteria (in 27 reviews)


Cons
  • Like most places upper management has no clue what people actually goes through on a daily basis (in 14 reviews)

  • Customer service has always been a problem despite attempts at improvement (in 13 reviews)

More Highlights

95 Employee Reviews Back to all reviews

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  1.  

    Good people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at Iron Mountain Inc (more than 5 years)

    Pros

    IRM has a good workflife balance.

    Cons

    Can be a political environment aka boys club

    Advice to ManagementAdvice

    Listen to your employees and the market place drivers.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Great work place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Contract Administrator in Royersford, PA
    Former Employee - Contract Administrator in Royersford, PA

    I worked at Iron Mountain Inc full-time (more than 8 years)

    Pros

    Nice work/life balance, options to work from home depending on the nature of your position

    Cons

    Many structural changes as the company is changing the vision and cutting costs. Supportive jobs beeing outshored.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    A company that you can stand behind

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA

    I worked at Iron Mountain Inc full-time (more than 5 years)

    Pros

    Company that offers a service that is needed world wide. They will always be one of the top companies in the document/records storage business always growing in the right direction to keep up with their customers needs. Decent wages and rewards for performers. Flexible with work/life challenges. Offers training but one needs to be proactive and take ownership in their career and take advantage of the opportunities.

    Cons

    Can be difficult to promote oneself with new jobs internally - but that is true with most companies.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    Good Company but what will change as a REIT?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at Iron Mountain Inc full-time (more than 8 years)

    Pros

    Iron Mountain has good management practices with solid policies and procedures without getting overly bureaucratic. I have been at companies with too little structure an ones with too many. Iron Mountain has the best balance of any company I have worked for.

    Cons

    How will the future of the company change as it pursues a REIT structure? Iron Mountain has had it's share of layoffs in the past and have parted ways with many strong performers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Great company to work for. work life balance is key.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Cerritos, CA
    Former Employee - Sales Representative in Cerritos, CA

    I worked at Iron Mountain Inc full-time (more than 3 years)

    Pros

    Work Life balance is exceptional

    Cons

    Not much room for advancement

    Advice to ManagementAdvice

    Become more transparent. This is an east coast company with some old values. Changes are slow and without notice.

    Recommends
    Positive Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    Good people. Hardworking, caring, dedicated.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cdl Courier in Kent, WA
    Current Employee - Cdl Courier in Kent, WA

    I have been working at Iron Mountain Inc full-time (more than 3 years)

    Pros

    As a courier CDL B driver, every day is different and challenging. Enjoy working independently. Management very responsive to concerns. Friendly, hard working crew.

    Cons

    Some days are very long. Management in transportation has always had difficulty maintaining a full staff due to turn over. Customer service has always been a problem despite attempts at improvement. Customer service is the biggest complaint drivers receive from the front line customers.

    Advice to ManagementAdvice

    Just to continue working on improving customer service. Just to continue to try to maintain full staff.

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Good People, poor vision in the past. Turning it around

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Iron Mountain Inc

    Pros

    Pay is in line with similar companies

    Cons

    poor vision by upper management

    Advice to ManagementAdvice

    begin to listen to front line employees again

  9.  

    I liked the job, but...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Supervisor in Miami, FL
    Former Employee - Operations Supervisor in Miami, FL

    I worked at Iron Mountain Inc full-time (more than an year)

    Pros

    Great benefits, good leadership, good training.

    Cons

    Very productivity driven company. Everything is measured and controlled, so there is really no room for creativity.

    Advice to ManagementAdvice

    none

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Long time employee

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Iron Mountain Inc

    Pros

    Great people to work with and they care about the customer.

    Cons

    Some areas have high turnover.

  11.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Supervisor/Facility Security Officer in Richmond, VA
    Former Employee - Operations Supervisor/Facility Security Officer in Richmond, VA

    I worked at Iron Mountain Inc full-time (more than 8 years)

    Pros

    While working fot Iron Mountain I found the atmosphere to be flexible, progressive and challenging.

    Cons

    The area the company can improve in is training and development. Sometimes employees are promoted without being trained and this can make their experience a stressful one.

    Advice to ManagementAdvice

    Continue to put frontline employees first. This is not a commom practice that other companies demand.

    Recommends
    Neutral Outlook
    No opinion of CEO

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