Iron Mountain Inc Reviews

Updated June 29, 2015
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4.0
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Iron Mountain Inc President & CEO William Meaney
William Meaney
16 Ratings

Pros
  • Work Life balance is exceptional (in 19 reviews)

  • Global company with good benefits & on site subsidized cafeteria (in 28 reviews)

Cons
  • Like most places upper management has no clue what people actually goes through on a daily basis (in 16 reviews)

  • Customer service has always been a problem despite attempts at improvement (in 14 reviews)

More Pros and Cons

107 Employee Reviews

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  1. Iron Mountain IT

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Ridgefield, CT
    Current Employee - Anonymous Employee in Ridgefield, CT

    I have been working at Iron Mountain Inc full-time (More than 10 years)

    Positive Outlook
    Approves of CEO
    Positive Outlook
    Approves of CEO

    Pros

    Lots of good, hard working people.

    Cons

    Job roles are very ill-defined, career path is very much up to you to blaze.

    Advice to Management

    Discontinue use of the word "resources" (at least publicly) when referring to your teams that keep the engine running. Such a morale killer.


  2. Great Company

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Iron Mountain Inc

    Pros

    Benefits and pay is excellent. Very aggressive in growth strategy, and very, very customer focused then operationally and financial focused. They had a restructure in company organization with SEC recently which gave them a lot of tax benefits. Culture is good, but operations are spread out in densely in markets, requiring leadership to stay on the move to manager resources.

    Cons

    I really didn't see any Con's with them.


  3. Helpful (1)

    Sales Executive - Iron Mountain Fulfillment Solutions

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Iron Mountain Inc full-time

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great Company with Great training. Good place to meet business contacts.

    Cons

    With every large organization, lay-offs were annual.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Sales Rep.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Royersford, PA
    Former Employee - Anonymous Employee in Royersford, PA

    I worked at Iron Mountain Inc (More than 10 years)

    Pros

    Great group of people to work with!

    Cons

    At the time I was there the training dept. was not the best, large turn over. They were still in the stage of development at the time and I'm sure all is in place now.

    Advice to Management

    Over the top with micro managing! Sales people are self-motivated and their incentive is revenue! My advice would be to tone it down a bit.


  6. Inside Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Iron Mountain Inc full-time

    Pros

    major players in this space

    Cons

    change for change sake not always good


  7. Great work environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Project Manager/Coordinator in Revere, MA
    Current Employee - IT Project Manager/Coordinator in Revere, MA

    I have been working at Iron Mountain Inc full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Growing company aiming to maximize its international presence through acquisition and this brings on a lot of interesting and challenging projects. PMO is matured and very responsible with managing the enterprise portfolio management. Flexible working arrangements support from PMO leadership.

    Cons

    Frequent PM reshuffling on projects can be brain draining for the team

    Advice to Management

    Detach Director's and business folks from from project let involvement. Rather set and define clear projects goals.


  8. Employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations in Renton, WA
    Current Employee - Operations in Renton, WA

    I have been working at Iron Mountain Inc (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Free coffee and hot chocolate

    Cons

    Terrible management and work conditions

    Advice to Management

    Quit and get honest leaders


  9. Senior Manager Connected Backup Support

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Iron Mountain Inc full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Iron Mountain Digital, A great place to build relationships and create new business opportunities.

    Cons

    Trying to run a software company with the rules of a storage company were challenging


  10. Helpful (1)

    record center specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Record Center Specialist in Salt Lake City, UT
    Former Employee - Record Center Specialist in Salt Lake City, UT

    I worked at Iron Mountain Inc

    Recommends
    Recommends

    Pros

    teamwork, ordering, easy task to do and clean building

    Cons

    temp for project only. not consider to continue as career


  11. Helpful (3)

    A good traditional company with opportunities for the ambitious, flexible, patient, mobile, and ops-inclined

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager
    Former Employee - Operations Manager

    I worked at Iron Mountain Inc full-time (More than 8 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Work/Life Balance is absolutely attainable if you use your time and focus effectively. Career advancement opportunities are yours for the taking if you actively pursue development and growth opportunities (you must have smart initiative), if you are willing to wait, and if you are willing to relocate. Benefits are solid - middle of the pack for good large companies, and they make continual improvements. Many resources have been expended and made available to all people leaders to help them be better managers for their direct reports. Iron Mountain is always looking to improve. I think the most recent changes have been in everyone's favor and the growth we need might finally take hold.

    Cons

    I haven't worked for many other large corporations, and I hear this is par for most of them, but the reorganization addiction really needs to settle down a bit. This is especially true in the IT department. The disconnect between the aspirational core values and the realities of management/shareholder-driven business decisions is jarring and could use some soul-searching and reconciliation. The supervisor role is in need of a re-evaluation of duties; too much of the role is administrative and tactical, and they need much more time available to spend being mentored and developing their people leadership.

    Advice to Management

    I'm all for change for the better, but sometimes you need more than 6 months to see if a change worked or not. Or, let's not decide to do a change if there's strong evidence that it's not the right direction, and maybe we won't need to course-correct in 6 months. I'm not saying we should freeze up every time we are trying to make a decision. But sometimes I don't know if leadership across all levels truly owns their decisions, including the fact that it might take extra assistance and resources in the short-term in order to implement the change well and take care of unforeseen circumstances, even if we are trying to save costs in the long run.

    But the future looks good and the past year we saw some encouraging changes in leadership behavior. Emphasize the "Good to Great" mentality so that folks aren't constantly worried that the company is tanking every time we talk numbers, but rather that we're looking to be even better than the good we already are. Limit initiatives across the company and give leaders time to fully implement one before rolling out another one.



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