Iron Mountain Inc Reviews

Updated July 29, 2015
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4.0
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Iron Mountain Inc President & CEO William Meaney
William Meaney
17 Ratings

Pros
  • Work Life balance is exceptional (in 19 reviews)

  • Global company with good benefits & on site subsidized cafeteria (in 28 reviews)

Cons
  • Like most places upper management has no clue what people actually goes through on a daily basis (in 16 reviews)

  • Customer service has always been a problem despite attempts at improvement (in 14 reviews)

More Pros and Cons

111 Employee Reviews

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  1. Good company going through change

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in America, IL
    Current Employee - Anonymous Employee in America, IL

    I have been working at Iron Mountain Inc

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    People, culture, opportunities, footprint and technology.

    Cons

    Many of the strong managers are now gone leaving major functional areas and projects without clear and competent direction.

    Advice to Management

    Quickly assess the skills required to move the organization to the next level and check your bench strength.


  2. Helpful (2)

    Great flexibility if you are in corporate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Iron Mountain Inc full-time (More than 10 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    If you work in a corporate position (IT, Real Estate, Marketing, HR, etc) Iron Mountain offers a "Mobile Mountaineer" program that is excellent. You can obtain financial assistance to setup a permanent work from home office. Even if you don't take advantage of that, many IT managers support flexible schedules and flexible work from home days at will. Not sure about the other organizations. IM is a very stable company with a long track record of security and customer satisfaction and in general is a great place to work. Politics seem to take a back burner to customer satisfaction and corporate success, which is rare.

    Cons

    Although IM used to maintain a "no layoff" policy, that went away about 5-6 years ago. A large majority of IT is outsourced to Bangalore India, and while those employees are generally good to work with, there is a definite hit to efficiency and teamwork, leaving the few remaining onshore employees feeling under the gun for further layoffs and also in the hot seat to do much of the after hours support that India should be covering, but lack the skills or desire to cover.

    Advice to Management

    Offshoring is not the quick fix to salary spend that you believe it is. It takes much longer (ie 1-2 days vs 20 mins) to get something accomplished offshore vs onshore due to the reduced communication complexity and common work hours and locations. In addition, we struggle in IT to source offshore resources that will stick around, meaning soon salaries and benefits may have to increase, cutting into that almighty save.


  3. imaging specialists

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Iron Mountain Inc full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Independently,team work the medical feild

    Cons

    To much gossip,some of the management was to much favoritism


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Warehouse Work

    Former Contractor - Warehouse Associate
    Former Contractor - Warehouse Associate

    I worked at Iron Mountain Inc as a contractor (Less than a year)

    Pros

    The job I had was temporary but it was very easy because of the few amount of job duties. I got some much needed work experience. I got to listen to music which helped keep me from getting too uninterested in my tasks.

    Cons

    My position was easy so I can't complain. Warehouses can get hot once you get started working is all that was uncomfortable for me.


  6. Helpful (1)

    Iron Mountain IT

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Ridgefield, CT
    Current Employee - Anonymous Employee in Ridgefield, CT

    I have been working at Iron Mountain Inc full-time (More than 10 years)

    Positive Outlook
    Approves of CEO
    Positive Outlook
    Approves of CEO

    Pros

    Lots of good, hard working people.

    Cons

    Job roles are very ill-defined, career path is very much up to you to blaze.

    Advice to Management

    Discontinue use of the word "resources" (at least publicly) when referring to your teams that keep the engine running. Such a morale killer.


  7. Great Company

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Iron Mountain Inc

    Pros

    Benefits and pay is excellent. Very aggressive in growth strategy, and very, very customer focused then operationally and financial focused. They had a restructure in company organization with SEC recently which gave them a lot of tax benefits. Culture is good, but operations are spread out in densely in markets, requiring leadership to stay on the move to manager resources.

    Cons

    I really didn't see any Con's with them.


  8. Helpful (1)

    Sales Executive - Iron Mountain Fulfillment Solutions

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Iron Mountain Inc full-time

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great Company with Great training. Good place to meet business contacts.

    Cons

    With every large organization, lay-offs were annual.


  9. Sales Rep.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Royersford, PA
    Former Employee - Anonymous Employee in Royersford, PA

    I worked at Iron Mountain Inc (More than 10 years)

    Pros

    Great group of people to work with!

    Cons

    At the time I was there the training dept. was not the best, large turn over. They were still in the stage of development at the time and I'm sure all is in place now.

    Advice to Management

    Over the top with micro managing! Sales people are self-motivated and their incentive is revenue! My advice would be to tone it down a bit.


  10. Inside Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Iron Mountain Inc full-time

    Pros

    major players in this space

    Cons

    change for change sake not always good


  11. Great work environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Project Manager/Coordinator in Revere, MA
    Current Employee - IT Project Manager/Coordinator in Revere, MA

    I have been working at Iron Mountain Inc full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Growing company aiming to maximize its international presence through acquisition and this brings on a lot of interesting and challenging projects. PMO is matured and very responsible with managing the enterprise portfolio management. Flexible working arrangements support from PMO leadership.

    Cons

    Frequent PM reshuffling on projects can be brain draining for the team

    Advice to Management

    Detach Director's and business folks from from project let involvement. Rather set and define clear projects goals.



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