Iron Mountain Inc

  www.ironmountain.com
  www.ironmountain.com
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Iron Mountain Inc Reviews

Updated September 8, 2014
Updated September 8, 2014
359 Reviews
3.0
359 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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William Meaney
73 Ratings

Review Highlights

Pros
  • Good front line employees and work life balance is ok (in 16 reviews)

  • Good benefits, great people to work with, always something new happening (in 23 reviews)


Cons
  • Like most places upper management has no clue what people actually goes through on a daily basis (in 13 reviews)

  • Concern for the customer as the Customer Service is poorly trained and HIGH turnover with CS (in 12 reviews)

More Highlights

34 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    I have been working as Program 7 Service Delivery Manager for projects across Digital and physical IT systems

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager  in  Boston, MA
    Current Employee - Project Manager in Boston, MA

    I have been working at Iron Mountain Inc full-time for more than 10 years

    Pros

    Key reasons:

    1) Company' growth
    2) Salary & benefits

    Cons

    1) Leadership
    2) Team Management
    3) Overall hierarchical structure

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great place, great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Iron Mountain Inc full-time

    Pros

    Good pay, good benefits, local management knows what there doing. Employees treated with respect.

    Cons

    I can't think of anything bad at the moment. This is a good company to work for, at least in NY

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Bright, caring staff poised to successfully land high growth opportunities now that it's a REIT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Solutions Architect  in  Los Angeles, CA
    Current Employee - Solutions Architect in Los Angeles, CA

    I have been working at Iron Mountain Inc full-time for less than a year

    Pros

    Bright and surprisingly creative and flexible staff makes work engaging and fun. Long-timers know where the bodies are buried and are able to steer newbies clear of potential problems. Much of the training is self-help videos and online exercises, generally very good. Excellent market data, leads and research ensure the best and brightest have the best info to make good decisions and to be most productive. Solid benefits and pay. Vision and Mission are easy to get behind and support.

    Cons

    A challenging environment to gain proficiency; some processes seem over engineered and people in the know go around these hurdles, causing fires elsewhere. Good communication and transparency, though, but cycles are burned unnecessarily. CYA emails and figuring out what's going on by the 48th forward is tedious, but it's in the culture.

    Advice to ManagementAdvice

    We need a process to autopsy things that go wrong and another to challenge industry data and stats based on our own experiences. Teams in the field have a lot of industry and competitive insight that could better be shared - perhaps on Salesforce "Chatter" Also, we should have "No Meeting Fridays" to catch up, distill and share what we've learned.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    It was wonderful experience they did want me to leave

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Warehouse Dockworker  in  Dallas, TX
    Former Employee - Warehouse Dockworker in Dallas, TX

    I worked at Iron Mountain Inc full-time for less than a year

    Pros

    Benefits, Hours, pay, and compensation / rewards to get for being such a hardworking enthusiastic employee.

    Cons

    Operating some of the equipment the culture and dealing with the strenuous labor that comes with the job

    Advice to ManagementAdvice

    The management is pretty descent and sophisticated in how they go about dealings with certain situations that might cause the company to fail. But overall there pretty reasonable on employees that depends on your work ethics, dependability, accuracy, and sense of urgency.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Business development executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Development Executive  in  Boston, MA
    Former Employee - Business Development Executive in Boston, MA

    I worked at Iron Mountain Inc full-time for less than a year

    Pros

    Nice people, nice products nice office

    Cons

    Bad commissions and commission pans

    Advice to ManagementAdvice

    Stop changing everything! there is too much going on

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    A great place to work and gain experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Digital Imaging  in  Boyers, PA
    Current Employee - Digital Imaging in Boyers, PA

    I have been working at Iron Mountain Inc full-time for less than a year

    Pros

    The managers and coworkers are wonderful to work with and it is a team atmosphere.
    Low stress.
    Managers understand if you need to schedule a day off, they are family oriented and understand if you have kids. They work with you if you want to make up the lost time.

    Cons

    The only con would be you usually are hired as a temp.

  8.  

    I had a great time with the company, until my job was outsourced...it felt like a family there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tax Accountant  in  Royersford, PA
    Former Employee - Tax Accountant in Royersford, PA

    I worked at Iron Mountain Inc full-time for more than 5 years

    Pros

    Creating budgets, working with outside consultants, great people to work with

    Cons

    The only thing I might have an issue with is top management has a hard time being transparent in regards to upcoming lay-offs...

    Advice to ManagementAdvice

    Open up and be honest with employees, especially in regards to lay-offs. You demand honesty and integrity so in order to get this out of your employees you need to take the lead...

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Enjoyed working with the people there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Document Imaging  in  Livermore, CA
    Former Employee - Document Imaging in Livermore, CA

    I worked at Iron Mountain Inc full-time for less than a year

    Pros

    For those interested in career growth, Iron Mountain is a good place to work. Willingness to work learn and solve problem will get you far

    Cons

    didn't get hired on permanently

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Loved my job until position eliminated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Supervisor
    Current Employee - Operations Supervisor

    I have been working at Iron Mountain Inc full-time for more than 5 years

    Pros

    Local management was terriffic. Good benefits and incentive programs.

    Cons

    The corporate programs which treated managers and supervisors all as if they were entry level employees. Micromanaged the employee appreciation process.

    Advice to ManagementAdvice

    Completely overhaul your benefits team and start to relate to the frontline employee. You could reduce your HR team dramatically and drastically improve the individual employee experience.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    sr. Business analyst

    • Career Opportunities
    Current Employee - Senior Business Analyst  in  Boston, MA
    Current Employee - Senior Business Analyst in Boston, MA

    I have been working at Iron Mountain Inc full-time for less than a year

    Pros

    Iron mountain is a good place to work.

    Cons

    Global good organization but they have slow process

    Advice to ManagementAdvice

    Non

    Recommends
    Approves of CEO

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