J. C. Penney Reviews

Updated July 28, 2015
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J. C. Penney Chief Executive Officer Mike Ullman
Mike Ullman
116 Ratings

Pros
  • What I really liked is that we got an Employee discount (in 181 reviews)

  • JCP has gotten better at understanding the Work/Life Balance (in 51 reviews)

Cons
  • NO work/life balance (what"s that) (in 54 reviews)

  • Associates are supposed to get two credit card apps a week (in 101 reviews)

More Pros and Cons

403 Employee Reviews

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  1. Don't do it

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at J. C. Penney

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Discount, hair services, coupons, sephora

    Cons

    Horrible management and pays nothing

    Advice to Management

    Learn how to be actual leaders. So gossiping and trying to prevent people from moving up the ladder.


  2. Rearranging the deck chairs on the titanic

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Plano, TX
    Former Employee - Anonymous Employee in Plano, TX

    I worked at J. C. Penney full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Large Company with a very wide national presence. They were once very well run, but are struggling mightily to hold onto their relevance in a marketplace that has passed them by.

    Cons

    Everything was broken; very few processes, extremely high turnover. Don't stand too close to the doors as they are swinging open quite frequently in Plano as folks decide to get out.

    Advice to Management

    Please get your act together and figure out how to treat your employees. Human Capital will always go to where it is treated best.


  3. loss prevention associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Loss Prevention Associate in Louisville, KY
    Former Employee - Loss Prevention Associate in Louisville, KY

    I worked at J. C. Penney

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good discount, fair prices and apparel associates.

    Cons

    Poor decision making by management, nobody follows company policy.

    Advice to Management

    Make legal apprehensions.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Salon Designer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Salon Designer in Bakersfield, CA
    Former Employee - Salon Designer in Bakersfield, CA

    I worked at J. C. Penney

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Classes, working with people, learning new things

    Cons

    It really depends who you are working with, and the location of the store We rarely had a stock full of color that we needed, so sometimes i'd have to turn away clients Shampoo bowls were broken We often ran out of shampoos, it was later did i learn that some of the employees would refill old shampoo and conditioner containers with returned items I started working only on weekends, when it was dead, the few and rare times I got to work on weekdays I noticed a huge difference with the number of potential clientels, at times It did almost feel like you're setup for failure if you're not a favored hairdresser

    Advice to Management

    Hire Salon Leaders who actually are effective at managing a salon


  6. Great for a start

    Former Employee - Hair Stylist
    Former Employee - Hair Stylist

    I worked at J. C. Penney

    Pros

    great co workers the store discount was nice discount hair services working in the mall its a great place to start fresh out of cosmetology school you don't have to buy products

    Cons

    nobody really knows the salon exists the salon is hidden they want you to promote the salon but cant leave the area olders co workers were the most childish the manager didn't manage much of anything


  7. Low Pay

    Current Employee - Customer Service Associate in Cape Coral, FL
    Current Employee - Customer Service Associate in Cape Coral, FL

    I have been working at J. C. Penney part-time (More than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    The people I work with are great.

    Cons

    The pay is terrible! No one ever gets full time.


  8. jewlery dept

    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX

    I worked at J. C. Penney (More than a year)

    Pros

    pro would be that you get a savings in buying items for yourself with your employee discount card.

    Cons

    management lacks direction, education and above all...respect for there employees.

    Advice to Management

    if a high school person is looking for a job. this is the best place to start employment.


  9. Bleh...

    Former Employee - Seasonal Sales Associate in Duncannon, PA
    Former Employee - Seasonal Sales Associate in Duncannon, PA

    I worked at J. C. Penney (Less than a year)

    Pros

    Lots of hours during the holidays.

    Cons

    Management at my location were horrible. Very low morale because of it.


  10. Typical retail job.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Owensboro, KY
    Former Employee - Sales Associate in Owensboro, KY

    I worked at J. C. Penney full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    One of the main pros for working here is that you can receive a discount on all of the purchases you make.

    Cons

    It's a typical retail job. You primarily are on your feet for approximately 8 hours, with a 30 minute break thrown in there during your shift. You wait on customers, try to make a sale of 3 or more items for one transaction and are required to get a certain amount of credit applications per week.

    Advice to Management

    Give your employees some kind of incentive to want to sell the items to customers and that would want to stay employed with your company. Invest in making your stores more pleasing to the shopper's eye such as the lighting and decor. Many stores look like they did in the 80s/ 90s.


  11. A company in sharp decline

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Antioch, CA
    Former Employee - Sales Associate in Antioch, CA

    I worked at J. C. Penney full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    You got a nice discount (although that's been reduced a bit recently).

    Cons

    Incompetent managers and supervisors who offer very little training in important associate job procedures, mostly because THEY don't know how to do it either. Constantly understaffed floors, even when there is a big sale going on. Incredibly poor communication where company changes where company and policy changes are so sudden even MANAGEMENT is constantly unaware of them. Expect management to give associates the same amount of runaround and empty promises they give customers on these problems too. Very inconsistent guidelines when it comes to company procedures resulting in confused and angry customers being given contradictory information by employees.

    Advice to Management

    Focus more on learning how to help customers and workers and less on how to spew corporate platitudes. Tell people HOW to get credit applications and online referals if you're going to push these things so hard. COMMUNICATE with each other so that you aren't giving workers contradictory orders (I've always joke this company is one where the right hand never knows what the left one is doing). COMMUNICATE with associates so that they know whats going on. Writie down company guidelines and procedures AND STICK WITH THEM, so that associates will have CONSISTANT answers for customers. MUCH better and more thorough training done by HR or supervisors NOT other associates (with the high turnover rate of the company it ends up being like the blind leading the blind.) Finally actually listen to both employees AND customers. If they say something is a problem them take it seriously and try to fix it



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