J. C. Penney

  www.jcpenney.com
  www.jcpenney.com

J. C. Penney Reviews

Updated December 17, 2014
Updated December 17, 2014
2,291 Reviews
3.0
2,291 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
J. C. Penney Chief Executive Officer Mike Ullman
Mike Ullman
590 Ratings

Review Highlights

Pros
  • 20% employee discount on regular days- could be combined with coupon discounts (in 181 reviews)

  • Work-life balance mostly good except during high volume holiday sales season (in 51 reviews)


Cons
  • Short sighted management, desperate for employees so work/life balance hard during peak seasons (in 54 reviews)

  • Associates are essentially working for a credit card company, not a clothing company (in 101 reviews)

More Highlights

301 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Just no

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant in Harrisburg, PA
    Former Employee - Administrative Assistant in Harrisburg, PA

    I worked at J. C. Penney part-time (less than an year)

    Pros

    Great location but that's about it

    Cons

    Absolutely everything. The owners are completely incompetent and speak to their employees as if they lack every sense.

    Advice to ManagementAdvice

    stop being miserable

    Doesn't Recommend
    Negative Outlook
  2.  

    Absolutely the worst company ever.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at J. C. Penney

    Pros

    That you get a paycheck every two weeks... even though we are underpaid.

    Cons

    The management were found underneath a rock and have no lives. No room for growth. Doesn't value employees and hires mostly illiterate people.

    Advice to ManagementAdvice

    Take the shoe out of you behinds and change the culture of the company. Stop comparing yourself to Macy's, Neiman and Nordstrom. JCP will never be high end. When management realizes this - Then and only then will the company work its way out of bankruptcy. For now, just be the crappy company that you were destined to be.

    Doesn't Recommend
    Negative Outlook
  3.  

    Good place to build clientele

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Master Stylist in Lynchburg, VA
    Current Employee - Master Stylist in Lynchburg, VA

    I have been working at J. C. Penney full-time (more than an year)

    Pros

    Good clientele, good co-workers, good benefits.

    Cons

    Best when managed by someone that understands cosmetology.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    WORST 4 MONTHS OF MY LIFE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Young Mens Sales Associate in Corpus Christi, TX
    Former Employee - Young Mens Sales Associate in Corpus Christi, TX

    I worked at J. C. Penney part-time (less than an year)

    Pros

    Extremely Easy
    Great Co-Workers
    Generous Discount
    Breaks were also enforced
    Great knowledge of the retail industry
    Not limited to what you were hired to do--I did visual, merchandising, pricing, package pickup, and recovery in addition to my job as a sales associate

    Cons

    Late Hours (even more so for students)
    I was working full time hours, even though I was only part time.
    Rude Managers
    Horrible scheduling--I always got stuck being the only one in the men's department closing

    Advice to ManagementAdvice

    More Training
    Talk to your employees like they're people, not pets
    Instead of telling one person to do everything, pitch in and help

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6.  

    stay away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at J. C. Penney

    Pros

    no pros it is a terrible company

    Cons

    horrible company. treat workers like crap

  7.  

    not worth it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at J. C. Penney full-time

    Pros

    I really can't think of any

    Cons

    many -- store manager is a bully

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Not Worth It

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Tigard, OR
    Former Employee - Sales Associate in Tigard, OR

    I worked at J. C. Penney part-time (less than an year)

    Pros

    You get a pay check.

    Cons

    They do not always stick to their policies. If you are an employee that gets credit applications for accounts then you will be able to get away with a lot. This even includes time theft, insubordination, and poor customer service. Management doesn't know how to communicate with employees or customers and create a very low morale.

    Advice to ManagementAdvice

    Management should take a very serious look at their actions. It can have some unfortunate consequences.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    The worst work experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Support Specialist in Waterbury, CT
    Former Employee - Support Specialist in Waterbury, CT

    I worked at J. C. Penney part-time (less than an year)

    Pros

    The only pro working for this company at this location is the 30% discount. You can use it with coupons and clearance.

    Cons

    Lack of respect for workers.
    People thought they were the boss... Sorry only had one and it wasnt you!
    I came from another store along with a few others and we could have ran that store 100x better than how its currently ran !
    Changed hours and do not notify workers of these changes.
    Hours were cut and we were never told why after being told in the morning meeting to be patient. How are hours cut when its almost holiday time.
    Supervisors and Managers need more training before they can train others.
    The truck team was blamed for everything when there are recovery issues and lack of planning for us to put things out accurately.
    Supervisors micro-managing your every move.
    Took cigarette breaks when everyone is allowed one 15 min break. If we was allowed to finish the break.
    People given authority to workers with no title to tell other workers what to do in a very rude way.
    It felt like a bootcamp.
    Lack of workers but was still timed and told to hurry up.
    One worker gets 30-40 hours while everyone else got 10-25 but there are no fulltime employees though.... (Only management)
    Its a shame to have good workers and they all leave and the company and store management fail to realize why people are quitting in this specific department. The support team.
    Was told I was going to start working in another department twice and it never happened with no explanation why.
    No room to grow with the company, only certain people are eligible for that.
    But they will call you in when they need you because people are calling out and quitting and still do not give you any hours for your hard work.
    flirting with a specific worker and praising her like she knew everything. The job was simple if you pay attention. All you do is scan and put the clothes out where its suppose to be -.-
    Lack of communication.
    Truck team was never notified of any store events.
    Not a good place to work. Period.

    Advice to ManagementAdvice

    Pay attention to what is going on in your store.
    Appreciate the hardworkers, not people who suck up to get ahead, know the difference.
    Retrain the supervisors and managers because it is sad the things they do not know.
    Take advantage of the people who want to grow with the company and put them in the right direction to do that, do not hold them down.
    The moral is a problem and its one of many reasons why people are leaving.

    Doesn't Recommend
    No opinion of CEO
  10.  

    Working for JCPenneys

    Current Employee - Retail Sales Associate
    Current Employee - Retail Sales Associate

    I have been working at J. C. Penney

    Pros

    None really.....can't think of any. Easily hired

    Cons

    No loyalty, bad pay, training is horrible, not a good employer/ company

    Advice to ManagementAdvice

    Work with your team and coach and train your staff

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Pure favoritism

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Papillion, NE
    Current Employee - Anonymous in Papillion, NE

    I have been working at J. C. Penney full-time (more than 3 years)

    Pros

    As long as you are a credit star you will be management's favorite and get the most hours, even if your customer service sucks.....if you are not a credit star or some supervisors favorite, no matter how hard you work, how good your customer service is, you will never be noticed.
    But the discount is good!

    Cons

    NO room to move up to to upper management in the stores. I've seen two awesome supervisors leave for this reason.
    You look at customers as walking credit cards and have to bug them to death to open a new card. Supervisors and other management stand behind us like little kids to make sure we are asking (over and over) to open a new card. Lazy sales associates and to many younger kids working together not getting anything done while the associates who are working get in trouble for the area looking like Hell.

    Advice to ManagementAdvice

    Stop treating the people who are good associates like crap and stop playing favorites.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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