J. C. Penney

www.jcpenney.com
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J. C. Penney Reviews

Updated February 26, 2015
Updated February 26, 2015
838 Reviews
3.0
838 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
J. C. Penney Chief Executive Officer Mike Ullman
Mike Ullman
838 Ratings

Review Highlights

Pros
  • 20% employee discount on regular days- could be combined with coupon discounts (in 181 reviews)

  • Work-life balance mostly good except during high volume holiday sales season (in 51 reviews)


Cons
  • Short sighted management, desperate for employees so work/life balance hard during peak seasons (in 54 reviews)

  • Associates are essentially working for a credit card company, not a clothing company (in 101 reviews)

More Highlights

838 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    Working at jcp I encountered different ethnic groups, and levels of management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Elmhurst, NY
    Former Employee - Sales Associate in Elmhurst, NY

    I worked at J. C. Penney part-time (more than 3 years)

    Pros

    The best reason is some of the staff and management were welcoming, some not so. Also the discounts tht were given to the staff was very good and you got first preferences at sales

    Cons

    Working with people tht didnt speak english n was rude with it

    Advice to ManagementAdvice

    Play a fair ground and not double standards

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2.  

    LOD Operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Lead in North Little Rock, AR
    Current Employee - Project Lead in North Little Rock, AR

    I have been working at J. C. Penney full-time (less than a year)

    Pros

    Positive working environment as a team.

    Cons

    Not enough hours per week

    Advice to ManagementAdvice

    Have better closing procedures at night.

    Recommends
    Neutral Outlook
  3.  

    help poeple out in there needs , answer calls

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at J. C. Penney part-time (more than a year)

    Pros

    it really helps you build up communication skills. multitasking skills also.

    Cons

    have crazy hour schedule really busy .

    Advice to ManagementAdvice

    be really patient.

    Recommends
    Neutral Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Sephora-Good. JC Penney-Meh.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sephora Product Consultant
    Former Employee - Sephora Product Consultant

    I worked at J. C. Penney

    Pros

    Sephora was fun and probably the best part. Paid very well for Sephora workers. Decent for JCP workers. Most people from the JCP side were nice. Easy to view your schedule and paystubs online.

    Cons

    Not much appreciation for employees. A relative of mine has been there for 25+ years and has never received a raise, bonus, or any extra benefits, lost benefits and insurance actually. Poor employee discount compared to other retailers. HR doesn't call back after interviews even with 2 follow up calls from the person applying for a position.

    Advice to ManagementAdvice

    Take notice to veteran employees rather than just people who get credit card apps. Annual raises for salon workers. Better pay for salon workers.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Customer Service Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist
    Current Employee - Customer Service Specialist

    I have been working at J. C. Penney part-time (less than a year)

    Pros

    Flexable work schedule, Family/Life work balance. Customer satisfaction is first. Starting pay was $10 per hour. Dental, vision, life, disability, critical illness and 401k benefits for part time employees are available.

    Cons

    After the Christmas season is over we only get 10-15 hours per week. Customers are tough. Processing all those coupons, discounts, reward points and catalog orders can be very stressful....understaffed stores make for stressed employees and discontented customers.

    Advice to ManagementAdvice

    Get a better computer system, change your company policy of NOT being permitted to call in someone to cover a shift the scheduled employee calls out! It makes for a very stressful job and displeased customers and employees! Life happens...being understaffed is NOT the way to grow this company.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Over the years a decline in concern and acknowledgment for the work of loyal associates

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Fairview, TX
    Former Employee - Sales Associate in Fairview, TX

    I worked at J. C. Penney full-time (more than 3 years)

    Pros

    Loved making a difference in feel of retail for the customers.

    Cons

    Expected to do more (because they knew I would) than the other associates that were allowed to slack.

    Advice to ManagementAdvice

    Listen to those Power associates that love their job instead of giving the impression that their "direct from the floor" advice & concerns are insignificant. Don't pay former associates who quit without notice, more money to come back than those who have been cheerfully loyal through thick and thin. There should be a "shift lead" for each department in addition to the leads that does get slightly more pay than regular level associates and is capable of handling any and all of the issues the lead can in their absence or unavailable times. (Sometimes even teaching the leads who are less involved different aspects.. Etc) Also I would add there should never be a time where there is no loss prevention person in the store whatsoever. There should be an appointed team member (preferably on the shrinkage crew) who can at the very least make proper documentation & is ready on cue to provide diversion through excellent customer experience.

    Doesn't Recommend
    Neutral Outlook
  8.  

    First Job Experience

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at J. C. Penney

    Pros

    They are really good at making their employees feel special.

    Cons

    Scheduling is problematic and they need to update their technology.

    Advice to ManagementAdvice

    Make taking days off easier!

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Average at best.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at J. C. Penney

    Pros

    Benefits including in store specials.

    Cons

    Sales goals were based upon selling warranties, even if not needed for the product.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Introductory to working type job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Lubbock, TX
    Current Employee - Sales Associate in Lubbock, TX

    I have been working at J. C. Penney

    Pros

    Not a very demanding job. They work well with your schedule.

    Cons

    I worked there for two years and never got a raise. $7.75 pay the whole time. Managers kept putting off my review to get a raise.

    Advice to ManagementAdvice

    Show that you value your employees more!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Leader

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at J. C. Penney

    Pros

    Good pay & great people that work there.

    Cons

    Company doesn't have a clear picture of where there going.

    Doesn't Recommend
    Negative Outlook

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