J. Crew

  www.jcrew.com
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J. Crew Reviews

Updated August 14, 2014
Updated August 14, 2014
584 Reviews

3.8
584 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
J. Crew Chairman and CEO Mickey Drexler
Mickey Drexler
388 Ratings

Review Highlights

Pros
  • Enthusiastic coworkers, encouraging supervisors, great discount (in 82 reviews)

  • Flexible Hours, Great Employee Discount, Great brand image cultivated by Mickey Drexler (in 62 reviews)


Cons
  • On Call shifts, management that doesn't know how to properly schedule employees (in 35 reviews)

  • You get No Benifits they keep all employees at part time (in 19 reviews)

More Highlights

317 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Fabulous Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Jacksonville, FL
    Current Employee - Sales Associate in Jacksonville, FL

    Pros

    -Promote from within
    -Easy to transfer
    -Work with availability
    -Excellent training
    -Fabulous discount
    -Fun and creative environment

    Cons

    -A lot of associate turn around
    -Too many associates at one location so hours can be scarce

    Advice to ManagementAdvice

    Pay should be increased with more opportunity for a raise or promotion. Associates should be given better styling training so there is not such a large gap between abilities of associates and personal stylists.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good work environment, hard to get hours

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Overall, good job-- especially to work part time while attending school or something of that nature. Retail is retail, but I did feel like the Managers looked out for the younger sales associates.

    Cons

    things can get feisty between associates and personal shoppers, but as long as you have a good attitude- things are fine. Dealing with customers of course can be a pain whenever you are working with the public.

  3.  

    Absolutely perfect!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  San Jose, CA
    Current Employee - Sales Associate in San Jose, CA

    Pros

    I love it here. They are very organized and professional. They have great employees and my managers are awesome. One of the best retail job's I've ever had. Love the product too, they are quality.

    Cons

    I do not have much to say about the cons of working here so far, but I guess they could improve the J.Crew credit card to be more beneficial.

    Advice to ManagementAdvice

    Keep doing what you're doing!

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    sales support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Support  in  Cleveland, OH
    Current Employee - Sales Support in Cleveland, OH

    Pros

    the team of staff and management
    discount
    clothing

    Cons

    on call shifts
    allowable hours dictated by corporate and not what the store needs to run a business
    pay

    Advice to ManagementAdvice

    Corporate needs to be in the stores at least for one to 2 weeks and see what the expectations of what they think needs to be in the stores versus what actually gets done and how coverage really affects selling floor and backroom needs.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Loved the company and people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great discount, co-workers and product

    Cons

    Growth in the company is slow

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Good company, but didn't make enough money to support myself.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Very Personal Stylist  in  Los Angeles, CA
    Current Employee - Very Personal Stylist in Los Angeles, CA

    Pros

    Great discount, good company, fairly flexible hours.

    Cons

    Terrible customers, compensation wasn't enough for the amount I was working.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Better than a lot of places you could work, but not by much.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchandise Processor  in  Lynchburg, VA
    Current Employee - Merchandise Processor in Lynchburg, VA

    Pros

    The schedule ranges from 5-6 days a week with plenty of opportunities for overtime whether it be at the distribution center or a sample sale. An employee receives 2 breaks a day and in conjunction with a full-time schedule can receive health care benefits, tuition compensation, an amazing employee discount (35-50%), and up to 200hrs of paid time off. A bonus is rare, but each employee receives a pay raise at every yearly evaluation along with 25 to 50 cent shift differentials. Bereavement pay is also available should you lose a love one while employed.

    Cons

    The main issue is the 40-50 hr a week schedule. Most of the time its hard to balance family, work, and school. Management can be distant or uncaring at times, often over loading one employee with enough work for three people. An employee will spend the majority of the shift standing on a concrete floor and will lift heavy packages (up to 30lbs) multiple times a day which can lead to pulled/torn muscles. Most of the employees who are above the regular associates but below supervisors are much of the time under qualified for their positions and only got the job due to favoritism and lack a good work ethic and organizational skills. They only tell the employees what to do instead of helping to assist in the work load. There is a clear distinction between the have and the have-nots in this company. Many of the employees in the call center walk around with an attitude like they are better than the other distribution center workers. Plus they get paid more for sitting on their butt all day and dealing with customers.

    Advice to ManagementAdvice

    Management can be nit picky. Often consulting with an employee if their percentages (production, IQA, attendance) drops even as much as 2%. Many of the managers/supervisors talk down to regular employees and often ask in a rude manner for the employees to complete a task. In the DC, even though cell phones are not permitted on the floor but only on breaks, managers will still walk in high traffic areas scrolling, texting, or sending emails which is a safety hazard.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Good place to work but not to build a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer  in  New York, NY
    Current Employee - Senior Software Engineer in New York, NY

    Pros

    Really good work/life balance.
    Great location for the HQ in the East Village.
    Senior IT leadership are making changes for the better.
    Nice amount of vacation days.

    Cons

    The place is a bit of a circus sometimes. There are a bunch of very dramatic personalities that can be tough to deal with.
    Positive changes are hard to implement due to the very political nature of the environment.
    People get very comfortable with confusing and roundabout processes that constantly stop working.
    The original codebase is very tough to work with.
    You must be a self motivated person to change things or else be trapped constantly patching broken systems.
    Compensation is way below market value.

    Advice to ManagementAdvice

    The retail business is changing and online is the way to go. Stop alienating technology people from communicating with people at the top.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Not what I was expecting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Sales Associate
    Current Employee - Part Time Sales Associate

    Pros

    Great discount, above average pay, great co-workers, flexible time-off

    Cons

    Barely work any hours, payroll forces closing to go till 1-2AM. Was expecting 20-30 hours, lucky if I work 10.

    Advice to ManagementAdvice

    learn how to better distribute human rescources

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Best place to work Part-time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Stock Associate  in  Chicago, IL
    Current Employee - Stock Associate in Chicago, IL

    Pros

    Great hours and were always great at working within my availability.
    Pay raise every year.

    Cons

    I was very happy with my time at J Crew. Nothing to really complain about.

    Advice to ManagementAdvice

    Communicate more with one another.

    Recommends
    Approves of CEO

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