J. Crew Reviews

Updated July 16, 2015
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J. Crew Chairman and CEO Mickey Drexler
Mickey Drexler
24 Ratings

Pros
  • There is a great discount on clothing (in 92 reviews)

  • The employee discount was really nice as well (in 76 reviews)

Cons
  • On call shifts can be frustrating (in 38 reviews)

  • part time even when I switched departments (in 21 reviews)

More Pros and Cons

51 Employee Reviews

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  1. Definitely do NOT recommend

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    160 hours of paid time off is a life saver.

    Cons

    There are no opportunities in Fashion Design outside of New York City (and potentially California). As a New York native and BFA in Fashion Design with New York fashion design experience, I can personally attest to the lack of opportunities for growth and advancement with this company that touts itself as a fashion brand. Granted I am definitely overqualified and I accepted a position in the company's call center (only due to geographic location), I personally spent 9 months watching un-degreed personnel advance and receive promotions while after a total of 5 positions I applied for, I have been denied advancement. Management and trainers are biased. If you are from a small town, or if you are a recent high school graduate, or if you are part of a specific demographic (which I choose not to address), you will excel. There seems to be a gang mentality whereby if you are not a part of the "crew" (I will allow you to define this "crew" for yourself), you will not receive much other than the most detestable phone calls from the most deplorable people-if you choose to work for a call center. After accepting employment, I was offered 19.5 hours of work. Then, the company will proceed to offer extra hours and minimal overtime hours to ensure that the staff works 6-7 days a week. After requesting full time status, the company offered 32 hours of work. Being a native of the fashion capitol of the world, and currently studying to earn a Master's degree in a STEM career, thankfully I am able to put the company in it's proper perspective, I am increasingly aware of what I have gotten myself into in that I have chosen to be a part of it.

    Advice to Management

    no comment


  2. Associate Store Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Pay and schedule was probably the ONLY two things that was great about this place. There was a bonus structure if you're store exceeded its sales plan, but that was never.

    Cons

    If you like babysitting, then this is the job for you! Everyday was a constant battle to ensuring that your sales associates would even listen to you. The ONLY thing they cared about was their commission, and they would constantly be cheating each other to take it! If you like structure, this IS NOT the place for you. Training was an absolute joke, and you were responsible for "figuring it out."

    Advice to Management

    #1 thing I disliked was that this place was honestly not about customer service. I'd do my best to ensure that guests were being helped, getting the lines down, and that the store was presentable upon entering. Floor Supervisors would have to remain "floor supervising" which entailed greeting guests, following up with sales associates/cashiers, and introducing guests to sales associates. If the lines were long, instead of hopping on the register to help the 1 and only cashier, you'd have to continue to floor sup. News Flash: when guests Sally, Joseph, Jen, Allison, & Stephen are staring at you while waiting in line thinking, why aren't they hopping on register, I don't think they really care that it's bc I'm "floor supervisor." Have to incorporate a level of URGENCY when it comes to accomadating ALL guests, and J.Crew gets an F- in this area.


  3. Helpful (1)

    Cliquey

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at J. Crew (More than a year)

    Pros

    Summer Fridays, Amazing discounts on clothes, Good work life balance, Work hours are a joke (9-4pm/5pm). Mickey's cool, albeit quirky.

    Cons

    Annoying catty cliquely girls. Felt like I was back in middle school or on the set of "Mean Girls". Stupid people. Management is a joke -- no reward for hard work, it's all political/cliquey.

    Advice to Management

    Grow up.


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  5. The only thing I miss are some of the employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Keyholder
    Former Employee - Keyholder
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at J. Crew full-time (More than 3 years)

    Pros

    Management had in store contests to make things competitively fun. Mickey Drexler is actually one of the nicest people I've ever met.

    Cons

    No hours. Corporate expects you to do A, B, C, and D but gives you hours to only finish A. The focus is just on the money, it's no longer the impression that lasts on the customer. You have no time to connect with a customer because you have to do an online order while working on shipment and filling the floor. "Competitive pay" is a joke. I was only counter-offered 3 days before my last day because the store was in a bind for management and was way below what others were making. The person who took my place was offered a lot more to take it. Upper management has no respect for the instore level and has no clue how stressed every member of the staff is, part time and full time. Promotions and marketing is the worst I have ever seen. No lie, 6 different coupons will be floating around while the company decides to do a promotion where no coupon can be used. Makes it very frustrating for the customer who takes it out on you. Half the time the customer is buying items cheaper than an employee is with there discount. Corporate makes policies that you're always breaking for the customer. 30 day return policy? Forget that! Doesn't matter if the item is washed and from 2 years ago; if they complain, you're the one in trouble. Have no proof of purchase but you demand to return your item for a "full refund"? Just complain on that store to get your way and let the employees take the heat for it. (I've seen it happen first hand.) Lastly, quality has taken a turn for the worst. I put J.Crew quality as low as places like Rue21. I have clothes that I bought when I first started with the company 4 years ago, but things I bought from my last few weeks there? Most of it is falling apart already.

    Advice to Management

    Corporate - Actually LISTEN to the store level. They're in there day to day and know what they're talking about. Everything's spruced up to look good for when you have your visits. You have a lot to change if you want to see things on the brighter side again.


  6. Store Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Director in Boise, ID
    Former Employee - Store Director in Boise, ID
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at J. Crew full-time (More than 3 years)

    Pros

    Beautiful clothing, it's nice to sell a style that you love. Great client program (although commission program does not support the level of work involved), you get to connect deeply with your client base.

    Cons

    Let me count the ways..... Quality doesn't match value for the goods. District managers are power righteous. CEO is BLIND to what really goes on. Completely rigged store visits. Given scripts to speak to and teams flown in night prior to CEO visit. So he sees a false image of what a store actually is or how they operate or their actual performance and opinions.

    Advice to Management

    Get it together and stop pulling the wool over Mickey's eyes!!


  7. Will not be working here again next summer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at J. Crew part-time

    Pros

    Probably just the discounts. But then again, I was never able to use them since I practically got no hours.

    Cons

    ON CALL ON CALL ON CALL. Had I known I would be scheduled for more on call shifts than regular shifts, I would've never taken the job. I was hired part-time for the summer and told management that I would be available to work practically all day every day. Unfortunately, I would either be scheduled for one 5 1/2 hour shift on saturday and one on call shift (which they never needed me for) on sunday or an on call shift for both saturday and sunday. I rarely worked more than 5.5 hours a week despite being a hardworking employee with previous retail experience and a very flexible schedule. All in all, just a very horrible management team that I will definitely not be returning to next summer.

    Advice to Management

    While there's a limit to the number of on call shifts that can be issued to an employee each week, there should be a limit on the number of times in a row management can tell an employee "we don't need you today".


  8. Don't Be In the Crew

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Support in San Francisco, CA
    Current Employee - Sales Support in San Francisco, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at J. Crew part-time (More than a year)

    Pros

    Great employee discount, great benefits for full time employees.

    Cons

    After one year of working with the company as a part time associate these are the negatives I've discovered working at a large metropolitan store: You will be overtasked by management. There have been days where I'm doing 10 different tasks meanwhile a manager will tell me I also need to pick up the phone by the third ring and still get everything done. Advancement is a carrot on a string. Managers will not inform you, even if you ask, what positions are available within the company. And no matter how hard you work and how much you accomplish when it comes time you'll be told there's no openings. Pay raises aren't negotiable. Asked for a pay raise based on my performance. I was a part time sales support who was managing and doing merchandising roles at my store. After 2 months of checking back in with my director to hear back they told me they couldn't give me a raise. Days later a friend put in her two weeks notice and a manager pulled her aside and told her that they would do anything to keep her, money wasn't an issue. Time Off As a part time associate if you ask 2 weeks or more in advance you should be able, with ease to get unpaid time off, or change your availability. I've done both and my changed availability was rejected outright. My manager told me we'd chat about it, and I've had to cancel trips and plans I'd had for months because my manager decided to deny my unpaid time off. Scheduling. Every week someone is scheduled to work on the days they've specified they can't because of second jobs, family, health, etc. They will schedule you to be 39 hours so as to not make you full time and not give you benefits. Fulltimers as well as part-timers will experience hour cuts, one manager once cut all of our schedules by 30 minutes each 8 hour shift, and cut part time employees' shifts nearly in half. (This sort of thing tends to happen a lot) Hours are linked to store success. Often times, especially in small stores, if monetary goals are not achieved by a certain hour in the day it is policy to start sending home people. Those who stay, in my experience, tend to be those management likes. Stress Due to over tasking you will go home with a mental list of all the tasks you will have to get done the next day. The stress never diminishes, and the only way people learn to cope with it is to either just accept it as part of the job and be stressed out everyday, or to just stop caring and give up trying to have good work ethic.

    Advice to Management

    We should treat our employees with the same level of respect and class as we treat our customers.


  9. Helpful (3)

    I have never felt so abused and worthless to a company before.

    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Visual Merchandising Assistant, Part-Time Sales/Support in Boston, MA
    Current Employee - Visual Merchandising Assistant, Part-Time Sales/Support in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at J. Crew part-time (Less than a year)

    Pros

    Good discount incentives, fellow associates and a handful of managers are awesomely fun.

    Cons

    Terribly ineffective management, I.e. Lack of communication between managers, passive aggressive, condescending hostility from managers toward associates and no accountability for managers. They give you the run around when you try to negotiate your availability or pursuing other opportunities such as transferring to another store or another position.

    Advice to Management

    Corporate needs to listen to the pleas of its associates and weed out the awful managers that tarnish their stores and what could be an enjoyable work environment.


  10. Helpful (2)

    Retail Sales Associate

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    Pros

    From time to time you can pick up some great final sales clothing with staff discount.

    Cons

    J Crew has recently taken away commission from Sales Associates and has yet to offer any pay increase. Management states that the company has not performed as well as expected recently and has has to cut commission to from sales associates. This provides incentive to drive sales as an employee despite increasingly demanding sales goals. Also, scheduling is vary varied. During the winter hours are minimal and cannot be relied upon for regular income. Expect on call shifts where you have to call 2 hours before the shift to find out if they need you. This proves very difficult when trying to fit in other commitments with such uncertainty.

    Advice to Management

    Reinstate sales associates commission and lower the prices of stock. Do not punish the staff for poor company performance. People are not buying the product because it is too expensive for what it is.


  11. Worst place I've ever worked

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Auburn Hills, MI
    Former Employee - Sales Associate in Auburn Hills, MI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at J. Crew part-time (Less than a year)

    Pros

    If you're into the clothing you then the discount other than that nothing

    Cons

    Snobby workers and customers, poor scheduling, hard to advance in company, give poor directions

    Advice to Management

    Hire competent managers to run your stores talk to some of the employees about of they like it there or see if they have any problems



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