J. Crew

  www.jcrew.com
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J. Crew Reviews

Updated August 14, 2014
Updated August 14, 2014
584 Reviews

3.8
584 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
J. Crew Chairman and CEO Mickey Drexler
Mickey Drexler
388 Ratings

Review Highlights

Pros
  • Enthusiastic coworkers, encouraging supervisors, great discount (in 82 reviews)

  • Flexible Hours, Great Employee Discount, Great brand image cultivated by Mickey Drexler (in 62 reviews)


Cons
  • On Call shifts, management that doesn't know how to properly schedule employees (in 35 reviews)

  • You get No Benifits they keep all employees at part time (in 19 reviews)

More Highlights

34 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good at first..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Manager
    Current Employee - Associate Manager

    Pros

    Team environment, discount, experience for new grads

    Cons

    Poor work schedule, heavy work load, stressful, and salary

    Advice to ManagementAdvice

    Salary and bonuses need to be re-structured as the retail climate has changed. Workload is heavier than ever and we are not being compensated for the additional work.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    GOOD FOR EXPERIENCE ONLY

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate  in  New York, NY
    Current Employee - Corporate in New York, NY

    Pros

    Enjoy most aspects of working here. Salary is ok. Vacation and sick leave good and other benefits like discount and insurance are also nice. Summer Friday's a big plus.

    Cons

    Back stabbing and unprofessional behavior running rampant. Fear and intimidation tactics used in Corporate. In my Dept, employees are like a revolving door. We fear each day and office culture is very poor

    Advice to ManagementAdvice

    Strongly suggest you look under your sheets to see the harm that is being done. Low morale is rising. You are better than this, and being complacent makes you just as guilty. You are loosing good people.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Lacks creativity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Support  in  Glendale, CA
    Former Employee - Sales Support in Glendale, CA

    Pros

    The best part about working at J. Crew is the employee discount and sales.

    Cons

    If you're interested in the retail display at J. Crew, don't expect much. They'll give you the title, "sales support", but it's mundane work of a normal retail sales associate. The "visual" part of J.Crew is when that you have to rearrange shelves based on a set of instructions the company gives each store. Along with a box of items to display at the store. There is no creative freedom, and the "visual" part of the job, which is called a "roll out" happens every season or couple months.

    Advice to ManagementAdvice

    Please post schedules on time. I received my schedule only a week prior to my schedule, sometimes only 1-2 days before. Unprofessional and quite annoying.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Work hard, make positive changes in the area and leave with nothing to show for it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead  in  Lynchburg, VA
    Current Employee - Lead in Lynchburg, VA

    Pros

    There are very few pros for working for J.Crew. The insurance is amazing and no where else will give you as much paid vacation time. The company also does a lot of incentives around the holidays, as well as random treats through out the year.

    Cons

    There is no accountability among the leadership staff. Management is quick to make many mistakes over and over with no apparent consequences. Many members of management have a very local mindset - they receive a brilliant worker and refuse to promote with no reason. If a member of management simply doesn't like you, they find a way to 'get rid of you'. I've also seen many cases where management has LIED on reviews and put things down that simply didn't happen and were not documented. When asked about the indiscretion, the response was, "you can't expect to receive a perfect review". in three+ years, at no point has any member of management come to me and asked where I want to go with the company. I also haven't seen this happen with fellow associates. Promoting from within is vital to every company; it costs a lot more to train and hire new people to fill a position a long standing associate could have filled had management spent time developing associates.

    Advice to ManagementAdvice

    Upper management should keep sups/leads/managers etc of their team accountable. Do daily walk-thrus, check in on the lower management to see if they're sitting at their desk or actively working with the team. Require that sups/leads have (at least) monthly one-on-ones with associates, where both associate and management sign off that they met. Management needs a global mindset - if you have an outstanding associate then by all means promote them. Don't hold onto them for selfish reasons. Require that any indiscretion that shows up on a review be documented and signed by the associate so there is a reference, other wise it simply should not be there.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Unpleasant to say the Least

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    Pros

    Few good co workers

    Cons

    Management makes jokes about LGBTQ and sexually harass women in the work place.
    I now work in an environment which I'm uncomfortable in while looking for other employment.

    Advice to ManagementAdvice

    Screen your managers, and your HR representatives because they are rude and would not hear my complaint.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Not a great company to work!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  McLean, VA
    Current Employee - Sales Associate in McLean, VA

    Pros

    Beautiful clothes, interesting manegers, the employees there are good people.

    Cons

    Expect on call shifts every week, sometimes if you're scheduled and ready to go expect a call not to come in. Luck of communications between managers.

    Advice to ManagementAdvice

    Be realistic about your store expectations, the wrong people continually get rewarded.
    Treat you're employees like humans.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    The managers were rude and unprofessional.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Leesburg, VA
    Former Employee - Sales Associate in Leesburg, VA

    Pros

    There is a great discount on clothing
    They give alright hours
    The location is convenient
    They pay in the middle range
    Other associates are nice and friendly

    Cons

    The management was rude, they did nothing and worked you hard. They were racist and instructed us to racially profile.

    Advice to ManagementAdvice

    Diversity training, teach them how to be polite.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    If you just need a job to make extra money this is okay, but wouldn't suggest as a main source of income.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Warehouse  in  Arden, NC
    Former Employee - Warehouse in Arden, NC

    Pros

    The job itself is seriously easy, so you don't have to worry about thinking to much.

    Cons

    It's very hot in the warehouse and the job is very monotonous. The floor is very hard and your feet hurt a lot I just didn't find it was worth the little money you get per hour.

    Advice to ManagementAdvice

    Offer more money to work here. I think it probably cost more money in man hours to increase a price $2.

    Doesn't Recommend
    No opinion of CEO
  10.  

    Absolute Waste of Time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  McLean, VA
    Former Employee - Anonymous Employee in McLean, VA

    Pros

    The discount is the only positive.

    Cons

    I was employed for J. Crew for 2 months and was never scheduled to work at all. I left my previous retail clothing employer for J. Crew in hopes of moving up the retail ladder, however it was the most unprofessional and confusing experience in the 5 years I have been working retail. I had no way to contact any managers or the store other than calling the store directly or driving to work. They require employees to pick up their schedules for the week in person, and for 8 weeks, I drove to work in hopes for any kind of a shift, and I was not scheduled a single day. I am now returning to my former retail job, and will never recommend working for J. Crew to any of my friends and coworkers.

    I also was hired under the impression that the commission rate would allow for my pay to be more than my previous job. Not only did they give me a lower base pay than my previous retail job, the commission percentage was an absolute joke. If I had ACTUALLY been scheduled, then I would have been making less money than I had ever been making.

    Advice to ManagementAdvice

    Do not hire people and then not schedule them. It is a waste of time and extremely unprofessional for people who actually need to work.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    J. Crew is not the kind of place you want to work.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The clothing discount was certainly a positive. The customers were great.

    Cons

    The company does not care for honesty and integrity.

    Advice to ManagementAdvice

    Management was rude and unprofessional. They took plenty of smoking breaks and were hard on employees who did their job and were professional. Management had favorites and disliked honesty and integrity.

    Doesn't Recommend

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