J. Crew

  www.jcrew.com
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J. Crew Reviews

Updated Jul 16, 2014
All Employees Current Employees Only

3.7 560 reviews

92% Approve of the CEO

J. Crew Chairman and CEO Mickey Drexler

Mickey Drexler

(374 ratings)

81% of employees recommend this company to a friend

Review Highlights

Pros
  • Enthusiastic coworkers, encouraging supervisors, great discount(in 82 reviews)

  • Flexible Hours, Great Employee Discount, Great brand image cultivated by Mickey Drexler(in 62 reviews)


Cons
  • On Call shifts, management that doesn't know how to properly schedule employees(in 35 reviews)

  • You get No Benifits they keep all employees at part time(in 19 reviews)

31 Employee Reviews Back to all reviews
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in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    • No Opinion of CEO

     

    Lacks creativity

    Sales Support (Former Employee) Glendale, CA

    ProsThe best part about working at J. Crew is the employee discount and sales.

    ConsIf you're interested in the retail display at J. Crew, don't expect much. They'll give you the title, "sales support", but it's mundane work of a normal retail sales associate. The "visual" part of J.Crew is when that you have to rearrange shelves based on a set of instructions the company gives each store. Along with a box of items to display at the store. There is no creative freedom, and the "visual" part of the job, which is called a "roll out" happens every season or couple months.

    Advice to Senior ManagementPlease post schedules on time. I received my schedule only a week prior to my schedule, sometimes only 1-2 days before. Unprofessional and quite annoying.

    No, I would not recommend this company to a friend

    • Culture & Values
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    Work hard, make positive changes in the area and leave with nothing to show for it.

    Lead (Current Employee) Lynchburg, VA

    ProsThere are very few pros for working for J.Crew. The insurance is amazing and no where else will give you as much paid vacation time. The company also does a lot of incentives around the holidays, as well as random treats through out the year.

    ConsThere is no accountability among the leadership staff. Management is quick to make many mistakes over and over with no apparent consequences. Many members of management have a very local mindset - they receive a brilliant worker and refuse to promote with no reason. If a member of management simply doesn't like you, they find a way to 'get rid of you'. I've also seen many cases where management has LIED on reviews and put things down that simply didn't happen and were not documented. When asked about the indiscretion, the response was, "you can't expect to receive a perfect review". in three+ years, at no point has any member of management come to me and asked where I want to go with the company. I also haven't seen this happen with fellow associates. Promoting from within is vital to every company; it costs a lot more to train and hire new people to fill a position a long standing associate could have filled had management spent time developing associates.

    Advice to Senior ManagementUpper management should keep sups/leads/managers etc of their team accountable. Do daily walk-thrus, check in on the lower management to see if they're sitting at their desk or actively working with the team. Require that sups/leads have (at least) monthly one-on-ones with associates, where both associate and management sign off that they met. Management needs a global mindset - if you have an outstanding associate then by all means promote them. Don't hold onto them for selfish reasons. Require that any indiscretion that shows up on a review be documented and signed by the associate so there is a reference, other wise it simply should not be there.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

     

    Unpleasant to say the Least

    Sales Associate (Current Employee)

    ProsFew good co workers

    ConsManagement makes jokes about LGBTQ and sexually harass women in the work place.
    I now work in an environment which I'm uncomfortable in while looking for other employment.

    Advice to Senior ManagementScreen your managers, and your HR representatives because they are rude and would not hear my complaint.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
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    1 person found this helpful  

    Not a great company to work!!!

    Sales Associate (Current Employee) McLean, VA

    ProsBeautiful clothes, interesting manegers, the employees there are good people.

    ConsExpect on call shifts every week, sometimes if you're scheduled and ready to go expect a call not to come in. Luck of communications between managers.

    Advice to Senior ManagementBe realistic about your store expectations, the wrong people continually get rewarded.
    Treat you're employees like humans.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    The managers were rude and unprofessional.

    Sales Associate (Former Employee) Leesburg, VA

    ProsThere is a great discount on clothing
    They give alright hours
    The location is convenient
    They pay in the middle range
    Other associates are nice and friendly

    ConsThe management was rude, they did nothing and worked you hard. They were racist and instructed us to racially profile.

    Advice to Senior ManagementDiversity training, teach them how to be polite.

    No, I would not recommend this company to a friend

    • Culture & Values
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    If you just need a job to make extra money this is okay, but wouldn't suggest as a main source of income.

    Warehouse (Former Employee) Arden, NC

    ProsThe job itself is seriously easy, so you don't have to worry about thinking to much.

    ConsIt's very hot in the warehouse and the job is very monotonous. The floor is very hard and your feet hurt a lot I just didn't find it was worth the little money you get per hour.

    Advice to Senior ManagementOffer more money to work here. I think it probably cost more money in man hours to increase a price $2.

    No, I would not recommend this company to a friend

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    Absolute Waste of Time

    (Former Employee) McLean, VA

    ProsThe discount is the only positive.

    ConsI was employed for J. Crew for 2 months and was never scheduled to work at all. I left my previous retail clothing employer for J. Crew in hopes of moving up the retail ladder, however it was the most unprofessional and confusing experience in the 5 years I have been working retail. I had no way to contact any managers or the store other than calling the store directly or driving to work. They require employees to pick up their schedules for the week in person, and for 8 weeks, I drove to work in hopes for any kind of a shift, and I was not scheduled a single day. I am now returning to my former retail job, and will never recommend working for J. Crew to any of my friends and coworkers.

    I also was hired under the impression that the commission rate would allow for my pay to be more than my previous job. Not only did they give me a lower base pay than my previous retail job, the commission percentage was an absolute joke. If I had ACTUALLY been scheduled, then I would have been making less money than I had ever been making.

    Advice to Senior ManagementDo not hire people and then not schedule them. It is a waste of time and extremely unprofessional for people who actually need to work.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    J. Crew is not the kind of place you want to work.

    Anonymous Employee (Former Employee)

    ProsThe clothing discount was certainly a positive. The customers were great.

    ConsThe company does not care for honesty and integrity.

    Advice to Senior ManagementManagement was rude and unprofessional. They took plenty of smoking breaks and were hard on employees who did their job and were professional. Management had favorites and disliked honesty and integrity.

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Worst part time job I've ever had

    Sales Associate (Former Employee) Hanover, MD

    ProsThe discount is nice, but if you shop there, you will probably spend your entire paycheck. Don't expect to be there to make money.

    ConsNo benefits for part time employees
    No clear path for promotion
    They keep all employees at part time
    They give you on call shifts and expect you to come it when it's busy but cut your hours when it's slow.
    Really, who could afford to work here part time other than college students or someone who has a full time job and is doing it on the side? If it's not busy, they'll give you like 4 hours a week, they really don't care about you. Extremely poor pay, nothing better than Walmart. Essentially poverty wages, would expect more from a store that charges $200 for a sweater.
    Poor training - they do not teach you about the product. They get new product every month and just put it on the floor and expect you to know it.
    There is no commission for sales. They expect you to sell, sell, sell, but give you no recognition or incentive to do it. You are also expected to sell J. Crew credit cards, but there is no incentive to do this other than to keep the managers off your back. Half of the time they don't even verbally recognize you when you open one.

    Advice to Senior ManagementI don't imagine there is much managers can do to improve the situations I described above, I think it is more a problem that corporate should fix.
    My experience with management was generally good, they were all very nice and even threw holiday parties at their houses.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Approves of CEO

     

    Great job for high school girls or wife that wants a discount

    Holiday Sales Associate (Current Employee) Raleigh, NC

    ProsDiscount. There are no other pros to this [expletive deleted] job.

    ConsBoring. Menial. You could not possibly survive off of the income you make here. Their on call policy for assigning shifts is ridiculous, albeit apparently common in retail. Why does anyone work in this industry longer than a month???

    No, I would not recommend this company to a friend

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