J. Crew Reviews

Updated July 2, 2015
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J. Crew Chairman and CEO Mickey Drexler
Mickey Drexler
29 Ratings

Pros
  • There is a great discount on clothing (in 92 reviews)

  • The employee discount was really nice as well (in 76 reviews)

Cons
  • On call shifts can be frustrating (in 38 reviews)

  • part time even when I switched departments (in 21 reviews)

More Pros and Cons

54 Employee Reviews

Sort: Popular Rating Date
  1. Sales Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Keyholder/Manager in Phoenix, AZ
    Former Employee - Keyholder/Manager in Phoenix, AZ

    I worked at J. Crew full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Fun place to work if you are merchandising or in charge of visuals.

    Cons

    Its a large corporate company so you have no value in the companies eyes. After all the bad press this brand will suffer badly or struggle to regain customer loyalty back.

    Advice to Management

    Get a better attitude or get another job. No one likes it when you are in a bad mood... NO ONE!!!


  2. Meh

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at J. Crew part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Can be fun to interact with customers
    Can be fun to interact with customers
    Can be fun to interact with customers

    Cons

    - Uncertain work environment: frequent changes to policy (e.g., revoking commission for sales associates
    - Was sold as a happy, people-first environment; do not be fooled, it is a standard business
    - Insipid, uninspired products (glitter / french writing / stripes / combo of all three)

    Advice to Management

    Stick to your promises, remember that instore is about the shopping experience so it's probably not a good idea to exploit staff


  3. Helpful (1)

    not great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at J. Crew part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Store is clean and organized. Probably the cleanest and most organized retail store I've ever worked in, or shopped in for that matter. Starting hourly wage is reasonable compared to other retail companies.

    Cons

    Managers are narcissistic, incompetent airheads. They dress like slobs and act like divas. They badmouth the J Crew company on the daily. Beyond unprofessional. Sales associates are lazy, rude, disrespectful and come to work drunk or high. Class acts. Customers believe they are entitled to having the world, and are verbally abusive at times if you the lowly J Crew sales associate do not, in fact, give the world to them.

    Advice to Management

    Get over yourself. You're a retail manager, not a brain surgeon. And stop biting the hand that feeds you--stop criticizing the company and start repping it properly. Be a better example to sales associates. And take more pride in your appearance. Don't expect associates to follow the dress code if you don't even follow it yourself.


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  5. Helpful (1)

    Unless you're a manager or an experienced stylist.. not worth it

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in San Francisco, CA
    Former Employee - Sales Associate in San Francisco, CA

    I worked at J. Crew part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Generous Discount
    Cute Clothes
    Employee Contests
    Occasional free snacks/food

    Cons

    strict dress code
    pressure to meet ridiculous sales goals and open cards. no incentives at all
    understaffed majority of the time
    clients usually have weird requests
    closing takes forever

    Advice to Management

    schedule more people if you don't want to struggle throughout the day & be stuck closing for an extra half an hour


  6. Helpful (1)

    Good for a retail job, which isn't saying much.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Freeport, ME
    Former Employee - Sales Associate in Freeport, ME

    I worked at J. Crew

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Smart, friendly and personable people made coming to work enjoyable. Managers approachable, willing to listen and recognize hard work (verbally - not with actual commission despite expectation to meet sales goals). I genuinely liked most of my managers and am aware that they don't make the rules rather than enforce them.

    Cons

    As if on-call shifts aren't bad enough, it is absurd to cancel a regular scheduled shift less than two hours before it starts, especially considering I was only worth $9/hr as an employee. They were more willing to inconvenience me after I cleared my day for them with no compensation than pay me the price of an average shirt for my scheduled shift. At the worst, I got dressed to go into work and had a manager call me 30 minutes before my shift started to ask if I had left home yet and tell me not to come in. That is outrageous. As someone with a college degree (and yes, they do expect to hire educated people) who worked there part-time to make some cash while looking for full-time jobs, I found the pay and treatment insulting. But regardless of my college degree they should not treat anyone this way.

    Advice to Management

    Get rid of on-call shifts altogether and don't cancel scheduled shifts. I don't care if the store is slow - this is not your employees' problem. Also, you could justifiably hire people with college degrees as sales associates and pay them <$10 if you offered incentive through opportunity for mobility into corporate.


  7. Not a great place to work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Lynchburg, VA
    Current Employee - Supervisor in Lynchburg, VA

    I have been working at J. Crew full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Excellent benefits, including 5 weeks of paid time off when hired. Great health and dental insurance.

    Cons

    Lots of favoritism, no development or opportunity for growth. Managers are not knowledgeable, and long time employees can be moved to any shift at any time without warning

    Advice to Management

    Offer more opportunities, provide constructive feedback.


  8. Helpful (2)

    Don't invest so much of your time.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Manager in New York, NY
    Current Employee - Associate Manager in New York, NY

    I have been working at J. Crew

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The people are great, sometimes your schedule is great for retail.

    Cons

    There is no growth from with in , I've worked for J.Crew more then 10 years and I am not where I should be money wise or rank, sadly in this company is based on looks and who can kiss more backside, not on merit or experience . It would be wise to apply to a high rank position if your new to J.Crew, but don't expect a fast promotion to go up the latter that's a 10 to 15 yr investment.Also a outsider will make more money then a person who has been promoted from with in and how fair is that when you already know all the systems.

    Advice to Management

    There is so many people stuck in roles that can out perform the people are running the show but because they don't fit your mold of what you think is fit to do the job, is really hurting your company.


  9. What You'd Expect

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at J. Crew part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Very small commission as salesperson, but decent commission as personal shopper. Generous employee discounts.

    Cons

    Terrible work culture - commission-driven atmosphere encourages hostility and greediness among associates rather than "healthy" competition. It also encourages selling motivated by commission rather than genuine love for the product, much of which was of poor quality and cheaply made but not cheap. Huge disconnect between HQ and salespeople - no sense of being a real part of the company. Very high turnover. Little opportunity for growth. No insurance or benefits for part-time employees, unlike at places like Starbucks. Even keyholders don't make enough to reasonably live on, even though they're required to work full-time.


  10. J. Crew Benefits lacking

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate in Minneapolis, MN
    Former Employee - Associate in Minneapolis, MN

    I worked at J. Crew

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Good discount on fab clothes

    Cons

    No career path help, no addtiional benefits outside those mandated


  11. Great with customer service! Awful with operations!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Store Manager
    Current Employee - Associate Store Manager

    I have been working at J. Crew full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Great place to shop
    Nice people and educated
    Great discount
    Love the merchandise

    Cons

    Bad operations
    Back of the house is a disaster
    No sense of urgency
    No effective procedures

    Advice to Management

    Please the back of the house is the most important part of the store! Make sure is running!



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