J. Crew Reviews

Updated March 18, 2015
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J. Crew Chairman and CEO Mickey Drexler
Mickey Drexler
486 Ratings

50 Employee Reviews

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  1. Good for a retail job, which isn't saying much.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Freeport, ME
    Former Employee - Sales Associate in Freeport, ME

    I worked at J. Crew

    Pros

    Smart, friendly and personable people made coming to work enjoyable. Managers approachable, willing to listen and recognize hard work (verbally - not with actual commission despite expectation to meet sales goals). I genuinely liked most of my managers and am aware that they don't make the rules rather than enforce them.

    Cons

    As if on-call shifts aren't bad enough, it is absurd to cancel a regular scheduled shift less than two hours before it starts, especially considering I was only worth $9/hr as an employee. They were more willing to inconvenience me after I cleared my day for them with no compensation than pay me the price of an average shirt for my scheduled shift. At the worst, I got dressed to go into work and had a manager call me 30 minutes before my shift started to ask if I had left home yet and tell me not to come in. That is outrageous. As someone with a college degree (and yes, they do expect to hire educated people) who worked there part-time to make some cash while looking for full-time jobs, I found the pay and treatment insulting. But regardless of my college degree they should not treat anyone this way.

    Advice to ManagementAdvice

    Get rid of on-call shifts altogether and don't cancel scheduled shifts. I don't care if the store is slow - this is not your employees' problem. Also, you could justifiably hire people with college degrees as sales associates and pay them <$10 if you offered incentive through opportunity for mobility into corporate.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. Not a great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor in Lynchburg, VA
    Current Employee - Supervisor in Lynchburg, VA

    I have been working at J. Crew full-time (more than 8 years)

    Pros

    Excellent benefits, including 5 weeks of paid time off when hired. Great health and dental insurance.

    Cons

    Lots of favoritism, no development or opportunity for growth. Managers are not knowledgeable, and long time employees can be moved to any shift at any time without warning

    Advice to ManagementAdvice

    Offer more opportunities, provide constructive feedback.

    Doesn't Recommend
    Negative Outlook
  3. 1 person found this helpful

    Don't invest so much of your time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Manager in New York, NY
    Current Employee - Associate Manager in New York, NY

    I have been working at J. Crew

    Pros

    The people are great, sometimes your schedule is great for retail.

    Cons

    There is no growth from with in , I've worked for J.Crew more then 10 years and I am not where I should be money wise or rank, sadly in this company is based on looks and who can kiss more backside, not on merit or experience . It would be wise to apply to a high rank position if your new to J.Crew, but don't expect a fast promotion to go up the latter that's a 10 to 15 yr investment.Also a outsider will make more money then a person who has been promoted from with in and how fair is that when you already know all the systems.

    Advice to ManagementAdvice

    There is so many people stuck in roles that can out perform the people are running the show but because they don't fit your mold of what you think is fit to do the job, is really hurting your company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. What You'd Expect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at J. Crew part-time (more than a year)

    Pros

    Very small commission as salesperson, but decent commission as personal shopper. Generous employee discounts.

    Cons

    Terrible work culture - commission-driven atmosphere encourages hostility and greediness among associates rather than "healthy" competition. It also encourages selling motivated by commission rather than genuine love for the product, much of which was of poor quality and cheaply made but not cheap. Huge disconnect between HQ and salespeople - no sense of being a real part of the company. Very high turnover. Little opportunity for growth. No insurance or benefits for part-time employees, unlike at places like Starbucks. Even keyholders don't make enough to reasonably live on, even though they're required to work full-time.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. J. Crew Benefits lacking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate in Minneapolis, MN
    Former Employee - Associate in Minneapolis, MN

    I worked at J. Crew

    Pros

    Good discount on fab clothes

    Cons

    No career path help, no addtiional benefits outside those mandated

    Doesn't Recommend
    Positive Outlook
  7. Great with customer service! Awful with operations!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Store Manager
    Current Employee - Associate Store Manager

    I have been working at J. Crew full-time (less than a year)

    Pros

    Great place to shop
    Nice people and educated
    Great discount
    Love the merchandise

    Cons

    Bad operations
    Back of the house is a disaster
    No sense of urgency
    No effective procedures

    Advice to ManagementAdvice

    Please the back of the house is the most important part of the store! Make sure is running!

    Doesn't Recommend
    Neutral Outlook
  8. Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at J. Crew full-time (less than a year)

    Pros

    Killer Discount
    Commission on top of Base Pay
    Wonderful CoWorkers

    Cons

    Unfair hours
    Give some more time off than others.
    Once requested off a day 4 months in advance and didn't get off but someone who had asked off the 2 weeks before I was a student and the other employee was out of school.

    Advice to ManagementAdvice

    Give everyone equal treatment. It is unfair to have a hierarchy of employees not based off experience. Treatment should be equal.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. dont waste your time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Cypress, TX
    Current Employee - Sales Associate in Cypress, TX

    I have been working at J. Crew part-time (less than a year)

    Pros

    they want cheap labor who will slave away

    Cons

    management keeps an eye on how fast you fold clothes and push you to sell to customers and you have to give your name to every customer so they can "praise" you to the cashier. their rewards work like that.

    Advice to ManagementAdvice

    stop being such a pain. pay your empoyees well so they are satisfied with the job and enjoy working there.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. Keyholder, visual merchandising

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Keyholder
    Former Employee - Keyholder

    I worked at J. Crew full-time (more than a year)

    Pros

    You will learn a lot about management and multi-tasking!

    Cons

    Extremely negative work environment. Being catty is almost encouraged. Very low pay for the massive amount of work that is required.

    Advice to ManagementAdvice

    Encourage and implement the values whole-heartedly to foster a positive and team-oriented working environment.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful

    Sales Associate

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at J. Crew

    Pros

    You get a free outfit when you first start.

    Cons

    It's one of those retail jobs where you can tell upper management doesn't care about you. Promotion comes from outside the company and despite having a sales goal you may spend a whole shift as a greeter or on fitting rooms. Pay increases are minimal. And there is call in shifts they expect you to call in for although they will never need you.

    Advice to ManagementAdvice

    Care about the people who are working hard for they success of your company.

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