J Sainsbury
3.3 of 5 143 reviews
www.j-sainsbury.co.uk London, United Kingdom 5000+ Employees

J Sainsbury Reviews

Updated Feb 27, 2014
All Employees Current Employees Only

3.3 143 reviews

                             

81% Approve of the CEO

J Sainsbury CEO and Director Justin King

Justin King

(52 ratings)

59% of employees recommend this company to a friend
15 Employee Reviews Back to all reviews
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very good sometimes

Anonymous Employee (Current Employee)

I have been working at J Sainsbury

Prosgood line manager nice people to work with

Conshow much they want you to do

Advice to Senior Managementneed to take on board what staff are saying

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Varied

Anonymous Employee (Former Employee)

I worked at J Sainsbury

ProsNational organistion which should mean better career prospects for growth.
Quick with customer queries.
Good working hours which is goo for balancing a social life.

ConsDo not see the the full abilities of all staff.
Should improve recruitment process to change for different service areas.

Advice to Senior ManagementChange online recruitment process

No, I would not recommend this company to a friend

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Not bad

Department Manager (Former Employee)

I worked at J Sainsbury part-time for more than a year

ProsOnly the Salary and the possibility to make friends

ConsAlmost thing in tre word

No, I would not recommend this company to a friend

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Overworked and under-appreciated

Team Leader (Current Employee)
Edinburgh, Scotland (UK)

I have been working at J Sainsbury full-time for more than a year

ProsThere's a decent pension scheme and adequate discount which is increased at holiday times throughout the year. There are plenty of opportunities to attend Food Colleges in some departments, which can lead to NVQs in subjects relevant to your current role, which can then be transferred on. There are also some genuinely delightful customers who make it all (briefly) seem worthwhile.

ConsI have never worked for a company with such blatant disregard and disrespect for the well-being of its staff. On food service departments, scheduled hours are slashed to the bone meaning colleagues receive a bare minimum of breaks and sometimes go hours without even a drink of water, as it's apparently prohibited to consume anything behind the counter, and are often expected to assist other departments even though their counter is single-staffed and this means leaving it empty. Company rules state strict hygiene and apparel rules,which are flagrantly flouted by management, as it doesn't apply to them, apparently. There is a group who are 'in' with management and therefore get away with floating about and doing as little as they can manage, while the rest of us work like dogs to keep standards up. If you work over your shift time, you won't get paid - this is expected of team leaders who get treated like the scum of the earth by management and sometimes by colleagues, with no comeback whatsoever. It is an absolute joke that one of this company's mission statements is 'respect for the individual'. No consideration is given to colleagues who have families outwith the "2.5 children" scenario leading to terrible work-life balance for colleagues who may also have demanding personal schedules albeit without any child-rearing duties. Rules very strict on absence with no consideration given to those with chronic conditions or hidden disabilities, even after meeting with management to resolve issues, they are told that the "needs of the business" outweigh their own personal considerations.

From a business standpoint, the focus is very clearly on customer service, and yet colleagues who spend too much time with a customer (helping an elderly customer with their shopping, for example, or advising a customer on a recipe for the product they are buying) will receive a tongue-lashing. Much is made of their "legal documentation to prove due diligence" and yet colleagues are advised to falsify these or "just sign it" and even when arguing their case are told that they are in the wrong for following the correct procedure they were explicitly trained to follow. Lip service is paid to being safe and legal but to all intents and purposes it is only lip service and management clearly don't care if they endanger their staff and customers, as long as they can say "oh, we're compliant" and keep raking in the profits.

Lack of organisation: may be unique to my store, doubtful though that is. HR constantly and consistently "lose" papers submitted to them - expenses receipts, schedules, and worst of all training booklets. Some colleagues have been repeatedly trained and signed off on the same modules, the paperwork submitted, only to have it mysteriously go missing and the colleague being dressed down for non-completion. I myself am on my fourth copy of a certain module. Repeat training must cost a fortune in paper and colleague hours and certainly engenders a lot of ill-will towards the idling HR colleagues.

All in all the store would not be unpleasant to work in if it were not for the constant procedure 180 turns, appalling disorganization and mis-communication, or the daily microagressions and complaints of management leveled at colleagues who are already working near flat-out just to complete their daily tasks.

Advice to Senior ManagementPlease start treating colleagues respectfully and as people, not as brain-dead automatons without any spark of creative thought or knowledge. Start listening to local knowledge and stop treating every store as if it were a big city superstore. Recognize the strengths you have in your colleagues instead of insisting they all perform in exactly the same way, and then criticizing them when they cannot perform at superhuman levels for extended periods of time.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Feels just like school and that is not a good thing

Customer Service Assistant (Current Employee)
London, England (UK)

I have been working at J Sainsbury part-time for more than 5 years

ProsMeet great people and build's up your confidence as you will meet very strange and rude people in-store - thicker skin.

ConsPay is not the best, managers ask but never give, managers never take your side even when the customer is wrong. managers can be extremely rude (lack of people skills), Sainsbury's customers can be quite rude to staff for absolutely no reason and the discount is how may I say this politely la crap.

Advice to Senior ManagementEnhance pay, improve or recruit better mangers, better holiday allocations and up the percentage on the discount cards.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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A good brand ruined by poor management

Counters Assistant (Current Employee)
Norfolk (Jamaica)

I have been working at J Sainsbury part-time for less than a year

ProsGood initial training, pensions and holidays

ConsVery poor management, particularly at weekends when no mangers are in. Slow to deal with under-performing staff. Mangement is critical rather than constructive.

Advice to Senior ManagementStop being critical and start helping your staff to do things better

No, I would not recommend this company to a friend

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It's a shame the vision and drive of the execs don't inspire the grassroots

Colleague (Former Employee)
Brighton, England (UK)

I worked at J Sainsbury full-time for less than a year

ProsWork was varied, physically active and reasonable. Hours were flexible. Customers are friendlier than other retailers.

ConsPoorly organised Team Leaders who lacked discipline. Wages too low vs profitability. Too much focus on availability over sustainable procurement (i.e. Shipping asparagus in from Peru for 10 months a year.). Does business with the state of Israel. Stocks Nestle products. And the rest, I could go on.

Advice to Senior ManagementBE BOLD. The food industry has to change, Sainsburys could lead the change.

Stop shipping produce from around the globe, focus on local seasonal produce. Beat Abel & Cole at their own game.

Don't conduct business with companies or in countries with questionable ethics.

Make sure all employees, contractors and suppliers earn a living wage.

Work with other food giants to develop a globally sustainable food system.

OK, so the last step is a biggy! But you get the picture.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Lighting hurt my eyes as the under 10 item checkout

Checkouts (Current Employee)
Eastbourne, England (UK)

I have been working at J Sainsbury part-time for less than a year

ProsPros was only pay and a half on sunday and public holidays

ConsRude customers
Customers trying to steal money from tills
Bad Lighting
No heating

Advice to Senior ManagementDont put people on the fast tills if they have a fast scan rate it means they just wanna go home faster !

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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typical Supermarket

Anonymous Employee (Current Employee)

I have been working at J Sainsbury part-time for more than a year

ProsDiscount card, Pension Scheme, Save as you Earn, Staff all friendly

ConsStaff have to stick to policies, have to fight for Management/ Team Leaders to stick to there Policies

Advice to Senior ManagementStick to the Policies and do the jobs all the staff do to pick up the moral of the work place

No, I would not recommend this company to a friend

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Basic wages, boring repeated work..

Cashier (Current Employee)
Camden Town, England (UK)

I have been working at J Sainsbury part-time for more than a year

ProsThey pay our Holiday but nothing else.

ConsBoring. No respect for staffs. Customer are always right. No place for career development opportunities.

Advice to Senior ManagementPay decent wages, support ur staffs. Delegate jobs. Give opportunities to handle responsibility to bright staffs.

No, I would not recommend this company to a friend

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Glassdoor is your free inside look at J Sainsbury reviews and ratings — including employee satisfaction and approval rating for J Sainsbury CEO Justin King. All 15 reviews posted anonymously by J Sainsbury employees.