Jack Henry & Associates

  www.jackhenry.com
  www.jackhenry.com

Jack Henry & Associates Reviews

Updated August 16, 2014
Updated August 16, 2014
156 Reviews
3.6
156 Reviews
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Jack Henry & Associates CEO and Director Jack Prim
Jack Prim
128 Ratings

Review Highlights

Pros
  • Benefits are very good and you truly do have amazing work life balance (in 15 reviews)

  • flexible work (partial work from home), interesting tasks, fun coworkers (in 12 reviews)


Cons
  • Data Center Upper Management bows down to application development/management (in 7 reviews)

  • Yearly cost of living raises are barely that (in 4 reviews)

More Highlights

13 Employee Reviews Back to all reviews

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  1. 3 people found this helpful  

    Run, Don't walk, to the nearest exit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at Jack Henry & Associates full-time (more than an year)

    Pros

    Decent PTO/benefit policy. flexible work (partial work from home), interesting tasks, fun coworkers

    Cons

    Company talks a great talk with thier motto of "Do the right thing, do what it takes and have fun" - but it's just hot air. Pay scale borders on insulting, raises are like unicorns.
    Favoritism is so rampant that performance is a non-factor for some.... you're either in or you're out.
    Training? you mean story time, right? employees listen to thier orientation, and then get read a conpletely convoluted, unhelpful manual and sent on thier merry way to sink or swim.
    Promotions are also a non-entity, based on time, rather than skill when occurring at all. and forget about inter-department transfer - those are also pretty much a myth.
    Management - way too many mid managers, upper management completely detached from all but a handful of pets.
    Absolute zero incentive - performance means nothing if you're not one of The Chosen, so why bother?
    Completely understaffed, leading employees stressed and frustrated at inability to ever stop the hamster wheel, while constantly being reminded about unatttainable quotas - 1 person is generally expected to do 5 peoples' worth of work causing morale to be non-existant.
    Appreciation/regocnition is seldom given, with the exception of peer-to-peer pep-talks (mostly convincing each other not to hang ourselves with the phone cords)
    Policies are randomly enforced, be they attendance, appearance or productivity.
    Annual employee surveys are also a joke - individual links per employee do NOT make one feel secure in thier annonymity - not that anyone listens anyway.
    Communication is sporadic, incomplete and contradictory - At best. Top down communications are rare, and inter-departmental communications are vague and unhelpful. Mid-management communications are generally random and critical - complimentary seldom enters into the thought process.
    There is no career-pathing or goal setting. At all. You'd better have a relative or childhood friend in a place of power for each department you'd like to move to.
    Dead weight sits on the payroll at all levels, but is significantly detrimental to the management team - a manager should be present more than they are gone to be effective.
    Work-life balance is nearly impossible in somedepartments, and shift assignments are not conducive to any kind of family life.
    Performance evaluation process is a bloated waste of time and energy - manager responses are simply cut-and-pasted from before the dawn of time.
    Change is an anathema - which is really NOT a good stance for a company dealing with banking technology. Ideas for improvement are met with disinterest (if you're lucky), or a trip to the doghouse for suggesting something so subversive as updating the manual.

    Advice to ManagementAdvice

    Cut the dead weight
    PAY your employees well, and give reasonable raises that actually keep pace with living costs.
    Listen to employees - some of them might just be smarter than you give them credit for.
    Promote/reward based on performance, not seniority, or who golfs with whom.
    Provide ACTUAL career pathing, goal setting, and advancement opportunities - don't just say they exist.
    Stop the politics, favoritism and back-biting.
    Walk the Walk - the company motto is a great one, if you'd just live up to it.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 4 people found this helpful  

    Stale Technology, Old guard at the wheel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Solutions Architect in Dallas, TX
    Current Employee - Solutions Architect in Dallas, TX

    I have been working at Jack Henry & Associates full-time (more than an year)

    Pros

    Decent employment benefits, the culture is not innovative. Very risk adverse to try new ideas or technologies.

    Cons

    Technology skills will become stale, no vision or innovation.

    Advice to ManagementAdvice

    Old Guard needs to retire.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    If you're older don't even try

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Analyst in Lenexa, KS
    Former Employee - Technical Support Analyst in Lenexa, KS

    I worked at Jack Henry & Associates full-time (more than 5 years)

    Pros

    Healthcare although is ok isn't the best but better than the others around

    Cons

    Long hours
    They mistreat their older employee's
    Management is inexperienced
    Cronyism runs rampant
    Don't want solutions just closed cases

    Advice to ManagementAdvice

    Don't have any why help them

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 3 people found this helpful  

    Non productive Non productive Stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CMSS in Charlotte, NC
    Former Employee - CMSS in Charlotte, NC

    I worked at Jack Henry & Associates full-time (more than 5 years)

    Pros

    Benefits PTO Holidays Work Dress Code

    Cons

    No training only SOP and do it yourself

    Advice to ManagementAdvice

    Train and retraiing

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Jack Henry & Associates Response

    May 15, 2014Recruiting Sourcer

    Our desire is to provide the best training and education to the Associates of Jack Henry. All new employees attend a three-day, new employee training class where they learn about the history of the ... More

  6. 4 people found this helpful  

    Worst Career Decision Ever!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Lenexa, KS
    Former Employee - Project Manager in Lenexa, KS

    I worked at Jack Henry & Associates full-time (more than an year)

    Pros

    Casual work environment, could work from home.

    Cons

    Terrible Mgmt, Unprofessional employees, Ridiculous hours and expectations, no training provided.

    Advice to ManagementAdvice

    No sense providing, they wouldn't listen anyway.

    Doesn't Recommend
    Disapproves of CEO
  7. 3 people found this helpful  

    MIH, go work at any other company... Starbucks perhaps?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Lenexa, KS
    Current Employee - Software Engineer in Lenexa, KS

    I have been working at Jack Henry & Associates full-time (more than 10 years)

    Pros

    Good place to clock 6 months when you're starting out. They will let you sit and play YouTube videos all day. Management is top heavy with folks that just don't care or newly minted MBA that passed all the true false questions in class and are good at emails.

    Cons

    The base systems where written 30 years ago and as such are grumpy to work with. They spend Zero dollars on personnel and training. Management is great on the golf course but that's about it. Nice people just not suited to the positions that they have been peter principled.

    I've worked at 5 of the locations and they are all the same. My advise is if you have your heart set on working for this company get into ProfitStar it has growth potential and pays the best 20-30% higher for the same job elsewhere in the company.

    Advice to ManagementAdvice

    You might want to focus on something other than lawn care.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    You have been warned......

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Code Janitor in Charlotte, NC
    Current Employee - Code Janitor in Charlotte, NC

    I have been working at Jack Henry & Associates full-time (more than an year)

    Pros

    Free parking. Nothing else besides that. (I could say paycheck but the high blood pressure you'll be dealing with daily cancels that out.)

    Cons

    There is a huge difference between under qualified and NOT qualified. This place should be used as a case study of why a college degree is important. What a freakin disaster. From the top down a true testament of how bad the IT world is getting. Stay far away - you'll thank me......

    Advice to ManagementAdvice

    Utterly disgraceful.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 4 people found this helpful  

    Run, Don't walk, to the nearest exit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IS ASP Operations Senior Network Administrator in Lenexa, KS
    Former Employee - IS ASP Operations Senior Network Administrator in Lenexa, KS

    I worked at Jack Henry & Associates full-time (less than an year)

    Pros

    Some folks have been there forever at other locations. Always heard good things, may be a great company out side of Kansas.

    Cons

    Disorganized, work long hours and it's expected on a regular basis. Lots of people leaving in multiple groups in Kansas. Some managers shouldn't be there in management. Manager ruled by intimidation.

    Advice to ManagementAdvice

    Get your group managers under control, they are a liability to you from a legal stand point.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 7 people found this helpful  

    Management is completely hands off, stay away from this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Database Administrator in Houston, TX
    Current Employee - Database Administrator in Houston, TX

    I have been working at Jack Henry & Associates

    Pros

    You get one month vacation.

    Cons

    Poor management skills.
    Poor career and growth opportunity if you work in any of the regional offices instead if the headquarters in Monett.

    Advice to ManagementAdvice

    Benefits are not the only way to retain people.

    Doesn't Recommend
    Disapproves of CEO
  11. 7 people found this helpful  

    Terrible company to work..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Technical Support Representative in Houston, TX
    Current Employee - Technical Support Representative in Houston, TX

    I have been working at Jack Henry & Associates

    Pros

    There are no pros that I have seen, a decent benefits package maybe.

    Cons

    No opportunities for career advancement within Jack Henry?

    Your compensation compared with similar jobs is very low.

    Your benefits package compared with similar employers is good but not even close to being the best.

    Information and knowledge sharing within Jack Henry is terrible.

    Communications from management about important issues and changes is terrible.

    Terrible and demotivating feedback you receive about your job performance.

    Recognition and praise you receive when you do a good job is next to nothing.

    Leadership abilities of Senior management zero the worst i have ever seen.

    Competence of Senior management is zero.

    Management support in permitting time off when you think it's necessary is horrible.

    Employer support in balancing between work life and personal life is terrible.

    unFairness in how promotions are given and people are treated

    The level of respect shown by management toward employees is not good.

    Advice to ManagementAdvice

    Get rid of Houston management team, they are doing a terrible job.

    Doesn't Recommend
    Disapproves of CEO

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