Jack Henry & Associates Reviews

Updated May 20, 2015
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Jack Henry & Associates CEO and Director Jack Prim
Jack Prim
12 Ratings

Pros
  • My manager puts a lot of emphasis on proper work-life balance (in 15 reviews)

  • Given laptop to work from home if needed (in 12 reviews)

Cons
  • It has to come down from upper management (in 7 reviews)

  • Barely cost of living adjustments really (in 4 reviews)

More Pros and Cons

18 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (4)

    Underappreciated

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at Jack Henry & Associates full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    JHA offers nice benefits and vacation time actual is so very nice. Schedules are okay.

    Cons

    Low pay. Don't expect to receive a raise unless you are very close to your manager. Management leads by fear while showing documented favoritism. JHA seems to think it is ethically okay to have a manager directly supervise someone who is close enough to be considered family.

    Advice to Management

    Look closely at who you have as managers. If the employee turn over rate is high then there is a problem. People leave bosses not jobs.


  2. Helpful (6)

    Lousy work place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Software Engineer in Kansas City, KS
    Current Contractor - Software Engineer in Kansas City, KS

    I have been working at Jack Henry & Associates as a contractor (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good people working who are scared out of their wits and are just biding their time to get out

    Cons

    I should have known since the entire team was new. No one has survived this place which is a political night mare. Very unprofessional environment, no documentation, no standards, one person tries to hold everything in head for job security. Person got scared since I came in and implemented code that this person had not been able to implement for over 2 years. This became a political nightmare and not sure what stories this person fed to the director, but I got a call from my contracting company that I was not supposed to go into work next day. I only started 2 weeks ago and out of that I spent only one week on actual code during which time I fixed over 5-6 of the most difficult issues their application had.

    Advice to Management

    There is an optimum way to code and then there is a perfect way to code. The perfect way is not necessarily the most optimum way, you guys are not apple where you have the luxury of a few hundred billion dollars in cash reserves. I bet due to a few such people you will go belly up very soon. I wish you guys all the works in your business.


  3. They think they are superstars ...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Software Developer
    Former Contractor - Software Developer

    I worked at Jack Henry & Associates as a contractor

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Director in the meeting states we will not use all that old technology, that we are Microsoft partners and we will use the latest JQuery and Microsoft technologies.

    Cons

    Everyone working here is biding their time. No one is actually delivering the functionality. They are more paranoid about the technology over what is being created and what the user experience will be.

    Advice to Management

    I wonder how deep your pockets are to keep paying this losing team ? Hope you earn enough money to sustain this attitude by your employees and director...


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  5. Helpful (1)

    Is Jack Henry a great place to work?

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support Manager in Allen, TX
    Current Employee - Support Manager in Allen, TX

    I have been working at Jack Henry & Associates full-time

    Pros

    Like most companies, the culture of the organization is from the top down. Over the years, the company grew at a steady, but encouraging rate the past 10 years. Management focus is primarily on the banking business with core software, ancillary products and API's to most if not any and all 3rd party vendors or service providers. The credit union market surged in recent years as the sales mentality shifted from pushing in-house products and services to the upcoming EASE platform. Flexibility is their middle name with exception of managing products or services within a financial's internal network. Great business, especially since the key client is on average $130B for EASE and $50M for CruiseNet. Very affordable and where can you get all the products and services in one place for such an attractive price while reducing the regulatory headache of managing a financial institution.

    Cons

    The credit union market outsourcing product (aka EASE) took a while to gain ground. This was primarily due to sales incentives heavily weighted on licensing in-house systems. The rhetoric at the time was that the outsourcing product was an inferior product/service along with no incentives compared to in-house sales. Another key problem was the Symitar organization only made a small percentage of the outsourcing business as well as absorbed most if not all the upfront costs associated with the sales and implementation cycle. The support model was in-house only and EASE clients and operation staff had to go it alone. The banking outsourcing was the primary money maker and that's where the attention was focused. From the lack of involvement or understanding from the GM level to the $14 an hour computer operator, the outsourcing model was broken. As the product grew the service model could not sustain all the demands placed on the support and operations personnel. Being setup to fail is not a particular good position that no employee wants to be in. Regardless if you are an A or C player, just not good environment to be optimistic about your ability to deliver a superior product or service. The culture of pointing fingers from internal support groups was the norm while the business units suffering the most were the ones with the least control of the product or service, but holding all the accountability.

    Advice to Management

    Senior management needs to really get a real understanding of credit union outsourcing. Provide the internal support to allow that business to be successful, especially managing complex technology, less than desired PL1 databases and disaster recovery should be an extreme priority. Examine your current management and talk to the day to day personnel that probably have some candid thoughts on making success a priority.


  6. Poor mgt and low pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Jack Henry & Associates

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    easy job but not very rewarding.
    many jobs can work at home

    Cons

    horrible untrained and inexperienced managers
    extremely low pay and slow advancement

    Advice to Management

    move your headquarters to a real city and higher well trained management


  7. Helpful (6)

    Run, Don't walk, to the nearest exit

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at Jack Henry & Associates full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Decent PTO/benefit policy. flexible work (partial work from home), interesting tasks, fun coworkers

    Cons

    Company talks a great talk with thier motto of "Do the right thing, do what it takes and have fun" - but it's just hot air. Pay scale borders on insulting, raises are like unicorns.
    Favoritism is so rampant that performance is a non-factor for some.... you're either in or you're out.
    Training? you mean story time, right? employees listen to thier orientation, and then get read a conpletely convoluted, unhelpful manual and sent on thier merry way to sink or swim.
    Promotions are also a non-entity, based on time, rather than skill when occurring at all. and forget about inter-department transfer - those are also pretty much a myth.
    Management - way too many mid managers, upper management completely detached from all but a handful of pets.
    Absolute zero incentive - performance means nothing if you're not one of The Chosen, so why bother?
    Completely understaffed, leading employees stressed and frustrated at inability to ever stop the hamster wheel, while constantly being reminded about unatttainable quotas - 1 person is generally expected to do 5 peoples' worth of work causing morale to be non-existant.
    Appreciation/regocnition is seldom given, with the exception of peer-to-peer pep-talks (mostly convincing each other not to hang ourselves with the phone cords)
    Policies are randomly enforced, be they attendance, appearance or productivity.
    Annual employee surveys are also a joke - individual links per employee do NOT make one feel secure in thier annonymity - not that anyone listens anyway.
    Communication is sporadic, incomplete and contradictory - At best. Top down communications are rare, and inter-departmental communications are vague and unhelpful. Mid-management communications are generally random and critical - complimentary seldom enters into the thought process.
    There is no career-pathing or goal setting. At all. You'd better have a relative or childhood friend in a place of power for each department you'd like to move to.
    Dead weight sits on the payroll at all levels, but is significantly detrimental to the management team - a manager should be present more than they are gone to be effective.
    Work-life balance is nearly impossible in somedepartments, and shift assignments are not conducive to any kind of family life.
    Performance evaluation process is a bloated waste of time and energy - manager responses are simply cut-and-pasted from before the dawn of time.
    Change is an anathema - which is really NOT a good stance for a company dealing with banking technology. Ideas for improvement are met with disinterest (if you're lucky), or a trip to the doghouse for suggesting something so subversive as updating the manual.

    Advice to Management

    Cut the dead weight
    PAY your employees well, and give reasonable raises that actually keep pace with living costs.
    Listen to employees - some of them might just be smarter than you give them credit for.
    Promote/reward based on performance, not seniority, or who golfs with whom.
    Provide ACTUAL career pathing, goal setting, and advancement opportunities - don't just say they exist.
    Stop the politics, favoritism and back-biting.
    Walk the Walk - the company motto is a great one, if you'd just live up to it.


  8. Helpful (4)

    Stale Technology, Old guard at the wheel

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Architect in Dallas, TX
    Current Employee - Solutions Architect in Dallas, TX

    I have been working at Jack Henry & Associates full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Decent employment benefits, the culture is not innovative. Very risk adverse to try new ideas or technologies.

    Cons

    Technology skills will become stale, no vision or innovation.

    Advice to Management

    Old Guard needs to retire.


  9. Helpful (2)

    If you're older don't even try

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Analyst in Lenexa, KS
    Former Employee - Technical Support Analyst in Lenexa, KS

    I worked at Jack Henry & Associates full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Healthcare although is ok isn't the best but better than the others around

    Cons

    Long hours
    They mistreat their older employee's
    Management is inexperienced
    Cronyism runs rampant
    Don't want solutions just closed cases

    Advice to Management

    Don't have any why help them


  10. Helpful (3)

    Non productive Non productive Stressful

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CMSS in Charlotte, NC
    Former Employee - CMSS in Charlotte, NC

    I worked at Jack Henry & Associates full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Benefits PTO Holidays Work Dress Code

    Cons

    No training only SOP and do it yourself

    Advice to Management

    Train and retraiing

    Jack Henry & Associates Response

    May 15, 2014Recruiting Sourcer

    Our desire is to provide the best training and education to the Associates of Jack Henry. All new employees attend a three-day, new employee training class where they learn about the history of the ... More


  11. Helpful (4)

    Worst Career Decision Ever!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Lenexa, KS
    Former Employee - Project Manager in Lenexa, KS

    I worked at Jack Henry & Associates full-time (More than a year)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Casual work environment, could work from home.

    Cons

    Terrible Mgmt, Unprofessional employees, Ridiculous hours and expectations, no training provided.

    Advice to Management

    No sense providing, they wouldn't listen anyway.



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