Jack Henry & Associates Reviews

Updated June 27, 2015
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Jack Henry & Associates CEO and Director Jack Prim
Jack Prim
15 Ratings

Pros
  • My manager puts a lot of emphasis on proper work-life balance (in 15 reviews)

  • Given laptop to work from home if needed (in 12 reviews)

Cons
  • It has to come down from upper management (in 7 reviews)

  • Barely cost of living adjustments really (in 4 reviews)

More Pros and Cons

27 Employee Reviews

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  1. Product Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advanced Product Manager in San Diego, CA
    Current Employee - Advanced Product Manager in San Diego, CA

    I have been working at Jack Henry & Associates full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Rarely ever had to work overtime. Very little travel.The company strives to provide the best customer support possible and the support team they have is hard working, intelligent and helpful. The operations side of the company is a good place to work.

    Cons

    Product Delivery is a mess, completely dis-functional. Terrible morale. Developers and business people are at odds. Constantly changing procedures and reporting structures. They keep bring in new managers that are worse than the last ones.


  2. Helpful (5)

    Salaries are a Joke

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Engineer in Monett, MO
    Current Employee - Systems Engineer in Monett, MO

    I have been working at Jack Henry & Associates

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Great company culture, 19+ vacation days

    It's pretty relaxed most of the time. Some departments have great managers.

    Cons

    People are leaving left and right. Not due to the actual job, or culture, but because of the pay. Employees in locations not in MAJOR citys (majority of all employees as headquarters is in a tiny town an hour from the nearist city over 100K people) make on average at east 20% below market. They do this to save money for their record profits.

    Just FYI to anyone applying here, starting pay for a basic Engineering position, that requires years of experience does not even pay 50k a year unless you are the top on your team. While this company is pretty good to work for. They take advantage of employees for their own benefits.

    Also if you want to relocate, your pay should increase depending on where you want to relocate. There are some places you are not "approved to move" because JHA would have to up your paygrade enough for cost of living in that area.

    Lots of promotions are announced, but most all are lateral. Just because you get a promotion, it does not mean a increase in pay neceesarily, it's states it in our handbook. We have almost 6,000 employees, create software for financial institutions, and make record profits every single quarter, with revenue over $1,000,000,000 every year.

    Yet they can't take care of their employees.

    Health care for basic Dental, Life, and Health, for myself and a Dependant is around $150 a month. The same price it would be anywhere else I worked in the country. How does that figure into cost of living? It also went up 20% in this past year while my salary went up a very small fraction of that.

    Advice to Management

    JHA needs to come into the 21st Century. Right now they look like Microsoft trying to catch up to Apple. JHA is still on the Zune, when we are good enough to be the Ipod. Pick up new technologies, hire more tecnically inclinded workers. Look to how even bigger companies run their organizations, such as Lockeed, Intuit, Facebook. The excuse of we are two big, or we are too small, or we have to run a certain way are all excuses. There are companies out there much larger, smaller; companies with more sensative data then us, that pay and run way more efficiently. Right now this company runs efficiently for the few at the top, the board, and those heavily invested in the company. Invest in your workers or workers will invest their skills somewhere else.

     Pay your employees market, Cover Healthcare, hire technical, not someone that can fan your egos.


  3. Helpful (1)

    Call center

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jack Henry & Associates

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good benefits, good people to work with

    Cons

    Salaries! JHA is all about making money but they do not compensate their employees. You can only get raises once a year and it's based on percentages. Even if your boss thinks you deserve more, you won't get it.

    Advice to Management

    Pay employees and compete with the market...in Seattle people can work at McDonald's now and make almost the same thing entry level employees here make.


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  5. Helpful (1)

    THE WORST and most disorganized management I have EVER worked for!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Item Processor II in Oklahoma City, OK
    Current Employee - Item Processor II in Oklahoma City, OK

    I have been working at Jack Henry & Associates

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The benefits are good and coworkers are okay. The work is very simple for the pay.

    Cons

    Management is very disorganized and very unprofessional. Management does not make sound decisions based on business needs but are based on how the manager feels. Favoritism occurs alot!

    Advice to Management

    Decisions should be based on what the business needs are at that moment and for future reference. Stop wearing your feelings on your sleeves! That's a good way to make dumb decisions!


  6. Helpful (4)

    Jack Henry & Associates--If you can handle the stress, it can be a good job.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Specialist in Monett, MO
    Former Employee - Technical Support Specialist in Monett, MO

    I worked at Jack Henry & Associates full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Able to work from home, decent pay, okay work/fife balance if your manager likes you.

    Cons

    Stressful, Co. seems to think they own you 24 hours, Constant On-Call w/o appropriate pay.

    Advice to Management

    Take a realistic view of the company, no career comes before family and serious personal issues, need to understand that by the time the average employee works their full shift plus on call they are barely making min.wage--provide training--employees would work hard for the company but it is a very much all on your own kind--sink or swim--to provide top notch customer support, employees need resources, support and tools to do the job right--people are not mind readers. A lot of work needs to be done with employee relations.


  7. Helpful (1)

    OK Place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Lenexa, KS
    Former Employee - Senior Manager in Lenexa, KS

    I worked at Jack Henry & Associates full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    laid back; casual environment; good work/life balance; work from home

    Cons

    Management below General Manager level is a joke!!

    Advice to Management

    Wake up


  8. Helpful (4)

    Invasive - management tries to manage the way employees spend what little free time they have.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support in Monett, MO
    Former Employee - Customer Support in Monett, MO

    I worked at Jack Henry & Associates (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Support departments stay busy, there is very little slack time - especially during the weeks after Christmas, preparing for end of year processing. Benefits used to be amazing but have become just average. Paid Time Off calculation is NICE, as employees are entitled to use time off as it accrues, and it continuously accrues.

    Cons

    The company supports relay for life and the high fitness lifestyle. Employees who are unwilling to spend a lot of their free time participating in 'events' can expect a stall in their upward mobility. Prospects looking to work here should be prepared to work mandatory 12 hour days every New Years Eve and New Years Day, and throughout End of year, if you accept a position in Core Support if you are in Core support. The company has good performance metrics tools available to them, but Supervisors still view them as an annoyance, and still "make up numbers", play favorites, etc.. Men in IT roles tend to outnumber women 8 or ten to 1.

    Advice to Management

    MYOB about how employees spend their free time, and how they manage their own fitness goals.
    Yes, healthy people live longer, and some have fewer health problems.
    No, paying someone a salary and benefits does not mean that you are entitled to tell Americans how to live and exercise, (or not). Pay better salary increases to base pay.


  9. Helpful (3)

    Not a bad company but terrible software and bad work/life balance depending on department and job role.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Administrator
    Current Employee - Systems Administrator

    I have been working at Jack Henry & Associates full-time (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The benefits are good and the company is stable. PTO is You won't have to worry about down sizing. Casual environment with generally no micro management. Very profitable and I believe genuinely most everyone cares about the customers. Depending on management flexibility to work at home and take vacation is good.

    Cons

    Cons. This can be a novel. Let's start with software development. Software is the bread and butter of this company. To bad much of it is terribly developed. Most of the support for these applications is terrible as they hire people who can't seem to grasp much outside of basic task. They are also worked to death as well.

    Not a good company to start your career. If you are looking to learn and grow as a Sys Admin good luck. All you are is a glorified high level application support. The company has your normal admin job split out between so many other departments it's not even funny. Patching, hardware, Anti-virus, VM management.

    If you are someone who is seasoned and is looking for a cushy job, then this is a good place. Many departments are run bare bones with too much work and high expectation of performing miracles with little to no time. They are so profitable yet Senior management is scared to spend any money on head count. They have to look good on paper. So much that promotions and raises are of little increase that you aren't really benefiting job title change. Someone promoted Senior within would make a heck of a lot more outside the company. They just don't like paying.

    They will pay someone externally a lot more yet not promote within as well. Data Center Upper Management bows down to application development/management. Whatever they want they get. Push updates to the program constantly to makeup for the previous muck up.

    Management is overridden with constant customer appeasement and audits. Audits are overkill here. Yearly cost of living raises are barely that. Does not really cover the cost of living and/or increased insurance.

    All in all it's not a terrible company. Most management is easy going just cheap. Don't expect tools to get the job done though.

    Advice to Management

    Pay your internal guys more. Quit being so stingy and hire help for your departments that are making you money hand over fist. You will lose all of your good help to other companies who are willing to pay. Balance work/life for employees and your lower management. Quit running them dry. If Executive management would get out of the way and bring in staff you will keep good talent. Otherwise you will just lose talent to competition over chump change.


  10. Helpful (5)

    Great People, dated work environment, work processes, and application design

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer
    Current Employee - Software Engineer

    I have been working at Jack Henry & Associates full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Great work life balance
    Benefits are OK
    Great people
    Seem to care about their people

    Cons

    Like working for a company in year 2000
    Scrumbug - teams are not co-located, no product owners, not truly Agile Scrum, not even close
    Application design is dated, reinvent the wheel, old legacy code trying to move to new, Code moving from 80s to late 90s design, it is year 2014.
    Not an exciting place to work, bored to death
    Not innovated
    Place for retirees to come, finishing your final years.

    Advice to Management

    Come into year 2014


  11. Helpful (9)

    Honest Review - The glory days are over for JHA

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Springfield, MO
    Current Employee - Software Engineer in Springfield, MO

    I have been working at Jack Henry & Associates full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There are some intelligent employees (not management). If you are lucky you can work from home some. You get a laptop so you can work 24/7 from anywhere. If you invest, the company continues to break record profits quarter after quarter by keeping costs down.

    Cons

    Since all of the employees got an email pleading for reviews on glassdoor to boost the company reputation, I guess I should spend my evening doing so. They must realize it is getting harder to find skilled workers to come work here.
    Simply put, this company pays well below market average. If you decide to come work here, negotiate a good salary starting out or you will be stuck with a low salary the rest of your life here. If you ask for a promotion or inquire that you are not being paid for your skill set and performance, management does nothing. All promotions and favoritism are based purely off seniority of JHA years, not overall career experience.
    The annual review process takes 6 months from start to finish, and we still require self-appraisals. Although reminded that annual merit increases is optional for the company to give to employees, it barely covers the cost of living increases for inflation. Management here has no clue what is going on and is just a bunch of "my hands are tied" repeaters. You can never get an innovative idea to go anywhere, as we acquire companies rather that innovate.
    If you ask any tough questions to upper management, they say they will get back to you and you never hear a word.
    I am not sure who does our salary market analysis, but the evidence of high performers leaving and the struggle to hire skilled workers is enough to prove we do not pay well. Our strategy is to hire right out of college so we don't have to pay much. So if you are a college kid reading this you are in luck, apply now.
    Teams across the board are understaffed and management uses this strategy to keep costs low. This is how we can continue to beat profits quarter after quarter. They force employees to work longer hours to make up for hiring additional staff.
    We get reminded that we have the best benefits around, and that was true oh so 5 years ago. Times have changed and we have slipped a bit and other companies have caught up. They continue to use this response anytime they are asked why we pay so little.
    In summary, if you are a college kid or you don't care to get paid well or ever get promoted, JHA is a good place to work. You will learn a lot from the intelligent employees that have stuck around so far, and then you can use those skills in your career.

    Advice to Management

    Clean house in middle management. If you continue to break profits quarter after quarter, give some rewards back to those high performing employees that got you there. Do a better job to distinguish the high performers from the employees who just collect a check. Listen to the ideas of the employees instead of marking it off as a bad idea. Hire a reputable firm to do salary reviews and pay more. Create a better system for promotions and salary adjustments if a high performer is underpaid instead of watching those employees leave.



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