Jack in the Box Reviews

Updated July 24, 2014
Updated July 24, 2014
195 Reviews

2.6
195 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Leonard A. Comma
21 Ratings

Review Highlights

Pros
  • Also it is usually a fairly fast paced dynamic environment and can be a decent place for more high energy people to work (in 9 reviews)

  • 80% of the workers are obese because of the free food (in 8 reviews)


Cons
  • Upper management gives "lip service" they don't practice what they preach (in 11 reviews)

  • constant attentiveness to customers and occasional rude customers (in 8 reviews)

More Highlights

58 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Sadly, management has deteriorated in the last 3-5 yrs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Jack in the Box full-time

    Pros

    Benefits, immediate co-workers, co-workers from other departments, perks

    Cons

    Management in department and as a whole

    Advice to ManagementAdvice

    Abide by office culture

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    My experience was alright they taught me how to work fast.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Crew Member  in  Escondido, CA
    Former Employee - Crew Member in Escondido, CA

    I worked at Jack in the Box part-time for more than a year

    Pros

    The employees were nice, and friendly.

    Cons

    The rude customers, and having to work late at night because it was 24 hours.

    Advice to ManagementAdvice

    Managment should be more flexible with hours like they said they would .

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Just another fast food job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous  in  Surprise, AZ
    Current Employee - Anonymous in Surprise, AZ

    I have been working at Jack in the Box

    Pros

    Employees fun to be around. Great for learning time management. Discounts to eat here. You work in more then one area of the restaurant.

    Cons

    Shift leaders always blame crew members for everything that goes wrong. You are talked to like you are below them. The food is left to sit for hours. That's gross... Also the stores are not cleaned as I have found black mold in the soda machine. The customers get drinks from there, ewwww. You are forced to hold drive through cars for 2 minutes in order to get a better speed of service, yelled at if you don't. Also NO BREAKS!!!!

    Advice to ManagementAdvice

    Give the hard workers recognition. Explain to shift leaders that if they treat crew members with respect they will do a better job.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    It's a fast food job, so of course it'll be bad.
    Okay if your a teen, bad news otherwise.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier/Cook  in  Santa Ana, CA
    Former Employee - Cashier/Cook in Santa Ana, CA

    I worked at Jack in the Box part-time for less than a year

    Pros

    Discount on some food and a great learning experience.
    Teaches you the basics of sales and customer service.

    Cons

    There are no benefits here!! Managers are full of themselves and tend to see employees as just cheap labor. They do not properly communicate with the rest of the employees. Chances of promotion are bleak and few ever get to see them. My schedule was weekly, so not very flexible, and would be called up to work on non-scheduled days frequently.
    One third of all customers were really a pain to deal with.

    Advice to ManagementAdvice

    Offer a few more promotions to those who need it, it gives incentive to work harder for the company..

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    First Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier  in  Ontario, CA
    Former Employee - Cashier in Ontario, CA

    I worked at Jack in the Box part-time for more than a year

    Pros

    Good learning experience for time management, working with others,

    Cons

    Minimum wage, poor treatment of workers

    Advice to ManagementAdvice

    Recognize good workers when you have them.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7.  

    Cashier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier  in  Houston, TX
    Former Employee - Cashier in Houston, TX

    I worked at Jack in the Box part-time for less than a year

    Pros

    Good pay for a high school student, hands on customer service experience, fast pace

    Cons

    long hours of standing on feet, rude customers, eager managers, look out for guest shoppers! ( they grade you and the store)

    Advice to ManagementAdvice

    Uplift the employees under you! Encourage and reward their great work!

    Recommends
  8.  

    Good facility and efficient, despite 2 flailing GMs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Olathe, KS
    Current Employee - Anonymous Employee in Olathe, KS

    I have been working at Jack in the Box for more than a year

    Pros

    The system they use has been well engineered. Stock is easy to access and keeping the food flowing takes only 4 people. The training they provide is more than thorough.

    Cons

    Schedule changes for the week were done without employee knowledge or input. Had 2 GMs that both could not do a truck order. Two to three items would be out of stock for a week. Team leaders worked 40-60 hours on the line while the GMs came and went just to have someone in the office. Short numbers were scheduled to keep labor cost down.

    Advice to ManagementAdvice

    Grow up! Learn about consistency and leadership so there can be a little solidarity in the crew. For goodness sake if you want to be an example or a leader at a fast food restaurant first learn how to make the food then work to do it fast. Do not play playground politics while expecting a mature crew to respect you.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    once , a great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Restaurant Manager
    Former Employee - Restaurant Manager

    I worked at Jack in the Box full-time for more than 10 years

    Pros

    In the beginning it was a great company to work for .Pay was good and better than other fast food places.upper management was very good and recognition and rewards were implemented.

    Cons

    new upper management think they are gods and perfect. if they like you your ok , you can have the crappiest numbers and its ok.Other managers need to make up and improve to carry the bad managers.

    Advice to ManagementAdvice

    Treat your employees better. Without them you are nothing.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Disappointed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager  in  San Diego, CA
    Former Employee - Project Manager in San Diego, CA

    I worked at Jack in the Box full-time for more than 10 years

    Pros

    Most of the people work hard and are managers are fair to employees Built great relationships over the years with peers.

    Cons

    Upper management gives "lip service" they don't practice what they preach.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11.  

    Decent First Job

    Current Employee - Team Member  in  Seattle, WA
    Current Employee - Team Member in Seattle, WA

    I have been working at Jack in the Box part-time for more than a year

    Pros

    50 percent off food and a pretty easy job.

    Cons

    Many simple duties for minimum wage.

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