Jack in the Box

  www.jackinthebox.com
  www.jackinthebox.com

Jack in the Box Reviews

Updated October 13, 2014
Updated October 13, 2014
210 Reviews
2.8
210 Reviews
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Leonard A. Comma
28 Ratings

Review Highlights

Pros
  • fast paced theres always something to do (in 12 reviews)

  • 80% of the workers are obese because of the free food (in 9 reviews)


Cons
  • Upper management gives "lip service" they don't practice what they preach (in 12 reviews)

  • long hours of standing on feet, rude customers, eager managers, look out for guest shoppers (in 9 reviews)

More Highlights

107 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    good pay and benefits, no outside life...operations treats it's folks like machines

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - District Manager
    Current Employee - District Manager

    I have been working at Jack in the Box full-time

    Pros

    great pay, great benefits, good food

    Cons

    on call 24/7, difficult to have any sort of life outside of work. Very demanding, high stress. Senior management treats operations folks like droid peons

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Long time employee, no employer loyalty, WAS a very good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Professional in San Diego, CA
    Current Employee - IT Professional in San Diego, CA

    I have been working at Jack in the Box full-time (more than 10 years)

    Pros

    The pay is fair. Provid gym and restaurant inside office. Benefits can be good. Upper management has some great ideas, if they can pull that off, Jack will succeed.

    Cons

    Franchising corporate sites was a mistake. No money left to do the job correctly. If you are in upper management benefits are great!
    Lost touch with who built the brand in the field and in corporate and regional offices. Franchises offer no benefits. lower pay than corporate restaurants. Corporate office gets less money, and less support for the field. Franchisees are left to sink or they are too concerned about the bottom-line, so they cut cost which affect customers. Franchises pay employees less, employees transferred to franchises lose benefits, time served, they get cut in pay or have to leave. And the franchise under staff compared to corporate sites, which create poor customer service to customers. Many of the last 100 or so restaurants were sold for a song to achieve 80% or so franchise percentage, before scheduled.

    Corporate employees are oblivious to this.

    Jack can succeed if it is not allowed to be driven into the ground.

    Advice to ManagementAdvice

    Franchising is great it can expand the brand, that is how are competitors grew! Selling off our corporate sites and cutting pay to field employees, by way of franchising is not the way.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3.  

    I love working here its fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader in Escondido, CA
    Current Employee - Team Leader in Escondido, CA

    I have been working at Jack in the Box full-time (more than an year)

    Pros

    all work hard and I am fast

    Cons

    not enough staffing not all trained well

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    OK, not the best Jack in the city

    Current Employee - Cashier in Baldwin Park, CA
    Current Employee - Cashier in Baldwin Park, CA

    I have been working at Jack in the Box part-time (less than an year)

    Pros

    OK starting job, friendly co-workers

    Cons

    Manager(s) unfair, you'll be doing other's people work,

  6.  

    it is easy to satisfy nice and easygoing customers, people dont relize our fast food restaurant really tries our hardest

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader in Las Vegas, NV
    Current Employee - Team Leader in Las Vegas, NV

    I have been working at Jack in the Box full-time (more than 3 years)

    Pros

    nice coworkers and pleasant customers

    Cons

    hard to be nice to rude people

    Advice to ManagementAdvice

    take it easy on emplyoees we really do try to provide the best customer service

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Restructure = turmoil

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing in San Diego, CA
    Current Employee - Marketing in San Diego, CA

    I have been working at Jack in the Box full-time (more than 10 years)

    Pros

    Every other Friday off, central location, lots of good food

    Cons

    Major restructuring going on in the last year at the corporate office due to aggressive franchise plan

    Advice to ManagementAdvice

    Need better growth plans in place. Too much turmoil in last year.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 4 people found this helpful  

    Company was once a great place to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in San Diego, CA
    Current Employee - Analyst in San Diego, CA

    I have been working at Jack in the Box full-time (more than 10 years)

    Pros

    -Great gym on site
    -Cafeteria on site-unfortunately it's a Jack in the Box
    -Alternate work schedule

    Cons

    -Not part of the "in-crowd"
    -Ideas not taken into consideration
    -No communication from manamgement
    -Management trying to run the department without knowledge of subject
    -Employee's are just a number to executives
    -Forcing out employee's with tenure, either by position elimination or early retirement
    -People aren't helping each other anymore. Afraid they may be the next person on the chopping block. If you are part of the 'In-crowd" you don't have to worry about this.

    Advice to ManagementAdvice

    Practice what you preach. If you are trying to get away from the power role, then why do you let your managers and directors run amuck stomping their feet until the employee submits to their point of view. Lastly, take a serious look at that in crowd nonesense. It can really hurt a department.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Your experience will depend on your fellow employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier/Cook in Long Beach, CA
    Current Employee - Cashier/Cook in Long Beach, CA

    I have been working at Jack in the Box part-time (less than an year)

    Pros

    Flexible hours, discounts, and clean environment.

    Cons

    Not a good place for teens or college students.
    Very judgement employees.
    Rude customers.

    Advice to ManagementAdvice

    I am a college student that is working part-time, and it is very discouraging when people that have been working for years at Jack in the box make new employees feel like they are idiots. I am the only college student, and the others make it seem like only working 6 hours a week is a bad thing. I am aware of the fact that many people do depend on jobs like these to support their families, but it is not right single out people who are seeking out a higher education.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    This job can be a great tool for a different career or a great career in itself.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader in Goodyear, AZ
    Current Employee - Team Leader in Goodyear, AZ

    I have been working at Jack in the Box full-time (more than an year)

    Pros

    Advancement for those willing and able to do their jobs correctly and efficiently.

    Cons

    It can be very stressful at times when a rush hits and your team and you are not meeting goals or expectations.

    Advice to ManagementAdvice

    Listen to the employees more, they have good ideas. Also make sure they are taken care of, your turnover rates and store performance directly depend on how well you treat your employees.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 4 people found this helpful  

    SOOO many changes - is it time to jump ship?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA

    I have been working at Jack in the Box full-time (more than 3 years)

    Pros

    --Leadership is trying to cultivate a culture of "fun, excellence, agility, simplicity, and trust", while bringing the company into budgetary alignment in regards to being now 80% franchised
    --Every other Friday off

    Cons

    --Low pay, many layoffs/early retirements
    --Very low morale
    --No career ladder

    Advice to ManagementAdvice

    --more transparent communication, and more often
    --bring salaries into alignment with San Diego norms
    --initiate a Leadership Development program, illuminating career advancement/paths
    --drop the "if it isn't broken, don't fix it" mentality. Obsolete is worse than broken. If it's obsolete, fix it. If it takes 10 hours to do here, when other companies can do it in 2, fix it.

    Recommends
    Negative Outlook

Jack in the Box Photos

Entrance to the Jack in the Box headquarter office in San Diego, CA (Photo by Coolcaesar - available under CC-BY-NC-SA 3.0 & GFDL, v1.61)
Corporate headquarters
jack in the box

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