Jack in the Box

  www.jackinthebox.com
  www.jackinthebox.com
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Jack in the Box Reviews

Updated September 14, 2014
Updated September 14, 2014
202 Reviews
2.8
202 Reviews
Rating Trends

Recommend to a friend
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Leonard A. Comma
24 Ratings

Review Highlights

Pros
  • Also it is usually a fairly fast paced dynamic environment and can be a decent place for more high energy people to work (in 9 reviews)

  • 80% of the workers are obese because of the free food (in 8 reviews)


Cons
  • Upper management gives "lip service" they don't practice what they preach (in 11 reviews)

  • constant attentiveness to customers and occasional rude customers (in 8 reviews)

More Highlights

103 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    it is easy to satisfy nice and easygoing customers, people dont relize our fast food restaurant really tries our hardest

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader  in  Las Vegas, NV
    Current Employee - Team Leader in Las Vegas, NV

    I have been working at Jack in the Box full-time for more than 3 years

    Pros

    nice coworkers and pleasant customers

    Cons

    hard to be nice to rude people

    Advice to ManagementAdvice

    take it easy on emplyoees we really do try to provide the best customer service

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Restructure = turmoil

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing  in  San Diego, CA
    Current Employee - Marketing in San Diego, CA

    I have been working at Jack in the Box full-time for more than 10 years

    Pros

    Every other Friday off, central location, lots of good food

    Cons

    Major restructuring going on in the last year at the corporate office due to aggressive franchise plan

    Advice to ManagementAdvice

    Need better growth plans in place. Too much turmoil in last year.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3. 4 people found this helpful  

    Company was once a great place to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst  in  San Diego, CA
    Current Employee - Analyst in San Diego, CA

    I have been working at Jack in the Box full-time for more than 10 years

    Pros

    -Great gym on site
    -Cafeteria on site-unfortunately it's a Jack in the Box
    -Alternate work schedule

    Cons

    -Not part of the "in-crowd"
    -Ideas not taken into consideration
    -No communication from manamgement
    -Management trying to run the department without knowledge of subject
    -Employee's are just a number to executives
    -Forcing out employee's with tenure, either by position elimination or early retirement
    -People aren't helping each other anymore. Afraid they may be the next person on the chopping block. If you are part of the 'In-crowd" you don't have to worry about this.

    Advice to ManagementAdvice

    Practice what you preach. If you are trying to get away from the power role, then why do you let your managers and directors run amuck stomping their feet until the employee submits to their point of view. Lastly, take a serious look at that in crowd nonesense. It can really hurt a department.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Your experience will depend on your fellow employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier/Cook  in  Long Beach, CA
    Current Employee - Cashier/Cook in Long Beach, CA

    I have been working at Jack in the Box part-time for less than a year

    Pros

    Flexible hours, discounts, and clean environment.

    Cons

    Not a good place for teens or college students.
    Very judgement employees.
    Rude customers.

    Advice to ManagementAdvice

    I am a college student that is working part-time, and it is very discouraging when people that have been working for years at Jack in the box make new employees feel like they are idiots. I am the only college student, and the others make it seem like only working 6 hours a week is a bad thing. I am aware of the fact that many people do depend on jobs like these to support their families, but it is not right single out people who are seeking out a higher education.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    This job can be a great tool for a different career or a great career in itself.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader  in  Goodyear, AZ
    Current Employee - Team Leader in Goodyear, AZ

    I have been working at Jack in the Box full-time for more than a year

    Pros

    Advancement for those willing and able to do their jobs correctly and efficiently.

    Cons

    It can be very stressful at times when a rush hits and your team and you are not meeting goals or expectations.

    Advice to ManagementAdvice

    Listen to the employees more, they have good ideas. Also make sure they are taken care of, your turnover rates and store performance directly depend on how well you treat your employees.

    Recommends
    Positive Outlook
    No opinion of CEO
  7. 4 people found this helpful  

    SOOO many changes - is it time to jump ship?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA

    I have been working at Jack in the Box full-time for more than 3 years

    Pros

    --Leadership is trying to cultivate a culture of "fun, excellence, agility, simplicity, and trust", while bringing the company into budgetary alignment in regards to being now 80% franchised
    --Every other Friday off

    Cons

    --Low pay, many layoffs/early retirements
    --Very low morale
    --No career ladder

    Advice to ManagementAdvice

    --more transparent communication, and more often
    --bring salaries into alignment with San Diego norms
    --initiate a Leadership Development program, illuminating career advancement/paths
    --drop the "if it isn't broken, don't fix it" mentality. Obsolete is worse than broken. If it's obsolete, fix it. If it takes 10 hours to do here, when other companies can do it in 2, fix it.

    Recommends
    Negative Outlook
  8.  

    The worst job I ever had....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Member  in  Hurst, TX
    Current Employee - Team Member in Hurst, TX

    I have been working at Jack in the Box full-time for more than 3 years

    Pros

    You get discounts on food.

    Cons

    This has to be the worst job that I have every worked! It's a very high stressed and demanding job. It doesn't pay enough for the stress that I deal with there. We're always short staffed all the time and the benefits aren't that great!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Worklife Balance is the best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA

    I have been working at Jack in the Box full-time for more than 10 years

    Pros

    Company has great policy for worklife balance. Flex hours and schedule. A lot of nice people work here that trulely care about the company and the people.

    Cons

    The company is going through a lot of change right now and unfortunately has resulted in some good people to leave the company. Both voluntary and involunatary. Difficult times right now as general mood in not good but hopeful it will return to being a great company to work for.

    Advice to ManagementAdvice

    Try and get all changes completed as soon as possible. The changes have taken a big toll on morale and needs to bebuilt.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    company can't decide where they are going

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Restaurant Manager  in  Dallas, TX
    Current Employee - Restaurant Manager in Dallas, TX

    I have been working at Jack in the Box full-time for more than 8 years

    Pros

    Clean environment, devoted customer base, good food, decent pay, decent benefits, you will do well if you can play the politics,

    Cons

    Lack of direction, constantly changing standard, corporate doesn't have a clue on restaurant procedures, new equipment doesn't seem like it is tested well, procedures are dificult and cumbersome

    Advice to ManagementAdvice

    quit firing the people who actually know what they are doing to hire newer cheaper people without a clue. The marketing campaign is not working get some better people. This used to be a great company its sad what the new regime has done to it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Too Dramatic, and Menacing Supervision.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier/Cook  in  Dallas, TX
    Current Employee - Cashier/Cook in Dallas, TX

    I have been working at Jack in the Box full-time for less than a year

    Pros

    Time flies - when it's a busy day, it won't be long before the shift ends. Plus, there tends to be easygoing hours, not to mention it's very quick to catch up on.

    Cons

    I'm not sure if it was the store itself, but there were so many days that it's utterly packed it would be scary. Not to mention the silly more-than-what-should-exist drama that emanated in there - the manager and the one before had such preferences/biased statements to the point all cashiers would have lack of hours, yet get still called in off-hours due to shortage. (I mean come on, what kind of manager are you if you can't even get the entire schedule fixed up nicely?) Not to mention the lines we HAVE to say in order to "have more hours"... not very pleasant in everyone's favors. Plus a waste of time.

    Advice to ManagementAdvice

    If we have a certain "time" to beat handing out orders, then don't make us say "How is our service today?" to our guests - it kills our time to hear opinions, not to mention it makes this company have a desperate image - ESPECIALLY if our actual hours LITERALLY depend on it. ONE MORE THING: for the love of customers, if you wanna keep employees, then for crying out loud, get the recorded hours right - the fact that I have to take photographic proof that I haven't been getting the proper pay for the amount of hours I REALLY have been working, not to mention having to record a document of such as well, is truly something that isn't good at all in your image. Sincerely, a very grumpy worker of a 50+tacos/hour store.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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