Jackson Hewitt

  www.jacksonhewitt.com
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Jackson Hewitt Reviews

Updated July 30, 2014
Updated July 30, 2014
183 Reviews

3.5
183 Reviews
Rating Trends

Recommend to a friend
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Jackson Hewitt President & CEO Philip H. Sanford
Philip H. Sanford
51 Ratings

Review Highlights

Pros
  • you learn a lot of new thing in depth related to taxes (in 10 reviews)

  • Learning basic tax preparation skills, flexible hours (in 13 reviews)


Cons
  • This is a seasonal job so you will be employed a short time (in 9 reviews)

  • Very very low pay scale for the amount of responsibility given to each Tax preparer (in 8 reviews)

More Highlights

16 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    They encourage you to lie to your customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Seasonal Tax Preparer  in  Dallas, TX
    Current Employee - Seasonal Tax Preparer in Dallas, TX

    Pros

    get tax training and learn to prepare taxes

    Cons

    They rip customers off and never really help them after they pay.

    Advice to ManagementAdvice

    There is nothing they can do as I see it because every Jackson Hewitt is its own separate franchise. They only care about selling a franchise to a new business owner more $$$ in the pocket even if the business owner rips off the clients. I worked at 3 different locations and it is the same thing. They never want to disclose the fees and only after it is time to file if the customer asks before you click the button should you discuss fees. They work me like a dog in the tax season and we only get $10 per hour the most so it really is not worth it. I will probably quit this year and I am sorry to the clients that i helped JH rip off.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  2.  

    Corporate Owned is a political popularity contest

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Multi Office Manager
    Former Employee - Multi Office Manager

    Pros

    Loved the seasonal position and the customers. Usually got the hours you wanted.

    Cons

    Management are all about themselves not about the employees. They don't care if they take every penny the customer has and pay their employees very poorly. No communication and they do not like to take responsibilities for their decisions. Better to blame it on someone who works very very hard for them. They talk a lot about taking care of the hard working empoloyees but never follow through.

    Advice to ManagementAdvice

    Your lower level managers and your employees are the ones who make that business work not the higher managers who don't even know how to do a tax return, realize this before you lose every strong person you have.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    The lowest salary of my life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Tax Preparer  in  Atlanta, GA
    Former Employee - Seasonal Tax Preparer in Atlanta, GA

    Pros

    Good educational courses...nice tax preparation software

    Cons

    Awful salary ...poor management...not to mention the bonus..its just ridiculous. The hours are not guaranteed...they may call you short notice to ask you not to show up at the office.

    Advice to ManagementAdvice

    Training needs to be provided to Supervisors...they must learn people skills. They should make distinction in their employees when it comes to most educated tax preparers.

    Doesn't Recommend
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  5. 1 person found this helpful  

    Franchises are okay but Corporate owned is a MESS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Seasonal Tax Preparer  in  Seattle, WA
    Current Employee - Seasonal Tax Preparer in Seattle, WA

    Pros

    Franchise- Known Brand, tight knit offices, room for advancement ( take on more duties that look good on a resume) great training, organized, positive reinforcement, owner sponsored events

    Cons

    Corp- Many hours ( 65 hour work weeks) High turn over rate, corporate decisions that make no sense to the management and to the preparers, constantly fluctuating office hours, no training ( SERIOUSLY?) you lock us out of the system we need to actually prepare the returns and need permission complete the return. If you don't trust us, you shouldn't trust us to handle peoples financial records. even though you have worked for the company brand and the system, unless you worked for a corporate location, they don't recognize that you ever worked for them, and you are treated like a brand new know nothing employee... until they need something, then its like " well you have worked for us, you should know" but I cant claim any of the returning preparer packages because I didn't work for them.... should have taken my experience to h&r. they recognize it no matter where you come from. they just train you on their system. and they pay more.

    Advice to ManagementAdvice

    LISTEN TO THE PEOPLE YOU PAY NOTHING TO. THEY KNOW WHAT THEY ARE DOING AND ASKING FOR. SINCE WE ARE THE PEOPLE WHO DEALS WITHT HE PUBLIC AND ACTUALLY DO THE WORK.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Unprofessional & unorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Its an ok job if you really want to go and just do nothing but still get paid

    Cons

    They really dont care about their employees and offices, they dont pay you for all your hours, they dont supply offices with basic stuff such as printers, paper and internet, area managers still money from company, they have all their family members working with them and they all take advantage of that

    Advice to ManagementAdvice

    they should hire more professional managers who know what they do and do their work right instead of stealing from their company

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    No breaks work steady big profit for JH little money for you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tax Preparer  in  Oneonta, NY
    Former Employee - Tax Preparer in Oneonta, NY

    Pros

    It is a Job good training

    Cons

    No breaks rush off your feet

    Advice to ManagementAdvice

    Profit sharing plans more breaks

    Disapproves of CEO
  8. 1 person found this helpful  

    Learning everyday/no advancement opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Some of the employees are extremely helpful with each other as they must utilize their own resources.

    Cons

    Management does not have time to manage, they are so concentrated on cutting back on budgets including hiring staffing that do no know how to prepare tax returns, nor communicate with each other. Management will tolerate anything to keep a location open

    Advice to ManagementAdvice

    Training should be mandatory for all employees. Some of the locations are workplace harassment by management at its finest. Even part time seasonal people are human beings and should be treated as such.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Working with Jackson Hewitt Tax Service was okay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tax Preparer  in  Kokomo, IN
    Former Employee - Tax Preparer in Kokomo, IN

    Pros

    Working with customers, filing tax returns, helping customers get a larger tax return.

    Cons

    When the government would withhold customers tax returns for whatever reason, some customers could get very angry, making it a very scary situation.

    Advice to ManagementAdvice

    Make sure the people you hire can do basic math.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Not pleasant.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tax Preparer  in  Wareham, MA
    Former Employee - Tax Preparer in Wareham, MA

    Pros

    Pay was a little higher than H&R Block. Tax prep program was easy to use.

    Cons

    No training whatsoever. Co-workers only knew how to ask the questions on the screen with very little tax knowledge. Very little support from franchise owners. Fees very high for services.

    Advice to ManagementAdvice

    Annual tax prep classes are a must.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Not the best place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tax Preparer  in  Austin, TX
    Former Employee - Tax Preparer in Austin, TX

    Pros

    The job was only worth the work experience

    Cons

    The bad things about working there was the hours, Pay, & Co-workers

    Advice to ManagementAdvice

    Look into employees that might be abusing the system. I saw some stuff that other co-workers did and I was ashamed to be working along side of them.

    Doesn't Recommend
    No opinion of CEO

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