Jackson Hewitt

  www.jacksonhewitt.com
  www.jacksonhewitt.com

Jackson Hewitt Reviews

Updated December 4, 2014
Updated December 4, 2014
212 Reviews
3.5
212 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Jackson Hewitt President & CEO Philip H. Sanford
Philip H. Sanford
59 Ratings

Review Highlights

Pros
  • you learn a lot of new thing in depth related to taxes (in 11 reviews)

  • Flexible hours and the ability to work and go to school at the same time (in 15 reviews)


Cons
  • There is a low pay structure for experienced preparers with returning clients and complicated returns (in 10 reviews)

  • This is a seasonal job so you will be employed a short time (in 9 reviews)

More Highlights

59 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great in the beginning

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Jackson Hewitt

    Pros

    fun place to work, lots of knowledge available

    Cons

    upper management likes to micro manage, they do not value the use of the tax preparers and treats them loke they don't matter

    Advice to ManagementAdvice

    value the work of your tax preparers

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Good part time job for students

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Tax Preparer in Pittsburgh, PA
    Former Employee - Seasonal Tax Preparer in Pittsburgh, PA

    I worked at Jackson Hewitt part-time (less than an year)

    Pros

    Flexible hours and locations
    pretty easy to do the job and often there is free time
    Depending on location, there are always interesting stories that you come home with

    Cons

    Clientele is not the most sophisticated, to say the least.
    Preparers often don't know what is going on, or don't complete tax returns in the most beneficial way.

    Advice to ManagementAdvice

    I guess it is good for what management is trying to do.
    But they could try to pick a more qualified and better trained staff.

    Positive Outlook
    No opinion of CEO
  3.  

    overall good experience 3 out of 5 stars

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Jackson Hewitt full-time

    Pros

    good people that work in the headquarters learn to work together alot

    Cons

    No career paths, turnover rate is high

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  5.  

    Tax Preparer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Tax Preparer in Fenton, MO
    Former Employee - Seasonal Tax Preparer in Fenton, MO

    I worked at Jackson Hewitt part-time (less than an year)

    Pros

    The Company is actually a nice one to work for as the upper management actually review the work and are happy to help.

    Cons

    Hours and Locations, the locations need to be better staffed so that others don't have to float around as much.

    Advice to ManagementAdvice

    As far as employees go, you guys are good. The only thing I could suggest would be to make it more possible to maybe keep some employees after the tax season is over.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Tax Professional

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jackson Hewitt part-time (more than an year)

    Pros

    Constant networking, meeting new people. Great source of income to have on the side.

    Cons

    There is a lot of work that gets done during the busy time of tax. I feel that overall hourly pay/commission bonus amounts can be better.

    Recommends
    Positive Outlook
  7.  

    Great people, poor pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tax Preparer in Columbus, OH
    Former Employee - Tax Preparer in Columbus, OH

    I worked at Jackson Hewitt part-time (less than an year)

    Pros

    Great people to work with and excellent training all provided free of charge to employees. Not too many hours unless you are a manager.

    Cons

    Not always leaving when scheduled off, low pay. Only paid 8.25 per hour to prepare tax returns. As a client I would feel uncomfortable if I knew the pay was this low because it indicates lack of confidence in preparers abilities.

    Advice to ManagementAdvice

    Pay your employees more and there likely won't be such a high turnover rate. Also offer top performing employees the option of working year round developing business ideas and prospecting future students.

    Approves of CEO
  8.  

    Tax Preparer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tax Preparer in Ames, IA
    Former Employee - Tax Preparer in Ames, IA

    I worked at Jackson Hewitt part-time (less than an year)

    Pros

    Has a good training program and teaches you a lot of responsibility. It was fun to work with new people that came in the door and needed their taxes prepared.

    Cons

    The overall support was lacking in the office I worked at. While we did have online support tools, if you came across a unique situation in which you were not 100% comfortable with, you gave it your best effort. It did help you develop decisiveness and ultimately I ended up getting a lot of value out of those experiences but was stressful in the moment.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Great Balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Tax Preparer in Matteson, IL
    Former Employee - Seasonal Tax Preparer in Matteson, IL

    I worked at Jackson Hewitt part-time (more than an year)

    Pros

    great balance between busy and slow times.

    Cons

    pay can be different depending on the individual owners.

    Advice to ManagementAdvice

    you get what you pay for and education in the tax field requires more money because they know more and can do more.

    Recommends
    Negative Outlook
    No opinion of CEO
  10.  

    Not enough training

    Former Employee - Seasonal Tax Preparer
    Former Employee - Seasonal Tax Preparer

    I worked at Jackson Hewitt part-time (less than an year)

    Pros

    Good experience with clients and getting exposure especially if you are new to the field. I worked part time while in college and it worked out okay for me. It is very good for college students especially in the accounting field.

    Cons

    There are no promotions. You work as a tax preparer and if you choose to come back next year, you are still a tax preparer. There is also not enough hands on training.

    Advice to ManagementAdvice

    Train more

  11.  

    Lack of training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Tax Preparer in Seattle, WA
    Former Employee - Seasonal Tax Preparer in Seattle, WA

    I worked at Jackson Hewitt part-time (less than an year)

    Pros

    Best reasons are: flexible scheduling, seasonal part time work, and experience for students interested in becoming a CPA

    Cons

    There were more cons than pros working 2 months at this company. The pay structure is very low, $10 an hour for first year tax preparers and $11.50 for a level two. There is a low pay structure for experienced preparers with returning clients and complicated returns. They utilize off site management of employees via instant messaging and provide very little training for tax return preparers and managers. The culture does not value quality customer service.

    Advice to ManagementAdvice

    Have managers on site to assist struggling employees and to respond to unhappy clients. Off site managing via IM is not effective and customers were not happy. Customers want to speak to someone in person or at least on the phone. provide more training to first year tax preparers and mentoring.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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