Jackson Hewitt
3.3 of 5 133 reviews
www.jacksonhewitt.com Parsippany, NJ 150 to 499 Employees

Jackson Hewitt Reviews

Updated Mar 22, 2014

Be The First To
Add Photos

All Employees Current Employees Only

3.3 133 reviews

                             

83% Approve of the CEO

Jackson Hewitt President & CEO Philip H. Sanford

Philip H. Sanford

(30 ratings)

60% of employees recommend this company to a friend
39 Employee Reviews Back to all reviews
Relevance Date Rating
in
  • No Opinion of CEO

 

Ethical Tax Franchise

Seasonal Tax Preparer (Former Employee)
Kansas City, MO

I worked at Jackson Hewitt part-time for more than 3 years

ProsEthical franchise for Ethical people

Consvery fast pace during peak

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Good Positive Learning Experience

Seasonal Tax Preparer (Current Employee)
Hickory, NC

I have been working at Jackson Hewitt part-time for less than a year

ProsEverybody helps each other. If you have a question you can always ask the tax preparer beside you or call a manager for help.

ConsEvery office is different. Even though they've tried to make the offices the same, each office is slightly different.

Advice to Senior ManagementLet tax prepares have access to know who they are working with.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

I enjoy working working with Jckson Hewitt because I learn inbound and out bound calls.

Customer Care Specialist (Former Employee)
San Antonio, TX

I worked at Jackson Hewitt full-time for less than a year

ProsOver all I appreciated the company giving me a chance to show I could do the job.

ConsIt could have paid a littlie more.

Advice to Senior ManagementI had no problems.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

 

Very laid back, a lot of opportunity to learn and educate yourself.

Anonymous Employee (Current Employee)

I have been working at Jackson Hewitt

Proshands on experience, meet to new people everyday

Consno opportunity for growth within the company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         

 

fair to get some real experience

Anonymous Employee (Current Employee)

I have been working at Jackson Hewitt

Prosfair to get some real experience

Conshourly paid and short time

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Fantastic people to work with

Network Engineer (Current Employee)

I have been working at Jackson Hewitt full-time for more than a year

ProsIn IT the versatility is unparalleled as far as different technologies you get to work with

Consthere are allot of things that a person can find to be disgruntled with, i find that your work is what you make it.

Advice to Senior ManagementCommunicate with Technology and trust the experts in their fields. Makes for a more proficient business.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Like helping people and love to learn

Anonymous Employee (Current Employee)
Washington, DC

I have been working at Jackson Hewitt full-time for more than 3 years

ProsIt is fun interacting with customers as a tax expert. The company provides education courses to continuously improve professional skills.

ConsLow pay and seasonal work

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

1 person found this helpful  

Tax Preparer

Tax Preparer (Former Employee)
Dahlonega, GA

I worked at Jackson Hewitt part-time for less than a year

ProsGood Training and experience for college accounting students.

ConsNot really any upward mobility.

Advice to Senior ManagementProvide more guidance.

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

full tax preparer

Tax Preparer (Former Employee)
El Paso, TX

I worked at Jackson Hewitt full-time for less than a year

ProsGood, satisfaction, understand, instructional, and professional.

ConsThe company had different location like wall-mart, but it place is noise.

Advice to Senior Managementcontinued and enjoy

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

1 person found this helpful  

Great Employees - Terrible Upper Management

Tax Preparer (Former Employee)
San Antonio, TX

I worked at Jackson Hewitt part-time for less than a year

ProsThe employees and customers are wonderful to work with. This job is changing every day, you have your regular customers and new customers. There are many challenges to overcome and a great place to keep you constantly learning.

ConsThe upper management (beyond store level) were terrible. They would make frequent visits to our city to inspect the locations but barely saw 3 or 4 locations each visit. We were left explaining to customers that our bathroom was out of order, or had to give them flashlights to go to the bathroom because lights were burned out. We frequently dealt with outdated computers and had to prove to our customers that we were great at tax preparation, it was just bad management that made us appear that we were incompetent at our jobs.

Advice to Senior ManagementListen to your employees! When we ask for more printer paper, new light bulbs, toilet paper, etc, please get those to us immediately. Not only are you making your employees suffer, your business is losing so much money! Customers hated being in our facilities. Most of them said they would not want to come back next year.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review
RSS Feed Embed

Worked for Jackson Hewitt? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Jackson Hewitt reviews and ratings — including employee satisfaction and approval rating for Jackson Hewitt CEO Philip H. Sanford. All 39 reviews posted anonymously by Jackson Hewitt employees.