Jagex Reviews

Updated July 1, 2015
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Jagex CEO Rod Cousens
Rod Cousens
1 Rating

Pros
  • The people are great, the benefits strong and the office/culture are great (in 9 reviews)

  • Good benefits, including on-site canteen, gym membership and a healthy pot for quarterly team outings/jollies (in 7 reviews)

Cons
  • Senior management constantly lie to staff as well as players and customer service is deliberately slow for accounts flagged with specific offenses (in 9 reviews)

  • Unpaid overtime is expected, this is apparently industry standard but not exactly nice (in 5 reviews)

More Pros and Cons

24 Employee Reviews

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  1. Helpful (6)

    Do Not Work Here - Take my Advice

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Jagex full-time

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Great Food Nice Staff Nice View Outside Ability to Bug Abuse the Game Because the OSRS team is so small and lacking coders, i was thus able to code multiple bugs and reap in billions of gp, best part is this was all done at my private home and i made over 100thousand dollars from selling the gold

    Cons

    Poor Management Greedy Company Doesn't Acknowledge good workers just wants things done.

    Advice to Management

    Learn how to Code your Game


  2. Helpful (7)

    An absolute joke, from beginning to end. All 8 years of it.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Jagex

    Pros

    Probably the best thing about Jagex is the people. By people, I mean the staff on the ground. The managers are pretty much exclusively liars who have got where they are by lying to other liars.

    Cons

    Management have no idea how to manage people or a business. They yes and guess their way through the day, and end up with a broken team, function and business.

    Advice to Management

    Leave.


  3. Helpful (4)

    Stay Away

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Support in Cambridge, East of England, England (UK)
    Former Employee - IT Support in Cambridge, East of England, England (UK)

    I worked at Jagex (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    access to high tech kit

    Cons

    management are clueless, no idea what they are doing

    Advice to Management

    leave


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  5. Helpful (3)

    People are not valued here

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jagex full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    You'll get the opportunity to work with some passionate and very talented individuals - Free fruit, bicycle repair and gym membership Onsite canteen and good location on the outskirts of Cambridge

    Cons

    All managers are only there for themselves, they will back stab staff the first chance they get for promotion Pay is low in comparison to the rest of the industry Technology is outdated - what you learn here will not help you in future progression

    Advice to Management

    Appreciate the great staff you have


  6. Helpful (4)

    Avoid! It will only damage your career!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Cambridge, East of England, England (UK)
    Former Employee - Software Engineer in Cambridge, East of England, England (UK)

    I worked at Jagex full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Very talented development team. - Decent company perks (gym, bike repair, fruit) - Cambridge science park is a great location to work.

    Cons

    - High employee turn over. - No job security (constant redundancies) - Poor management. - Too much internal politics between executives. - Lack of vision and direction. - Lack of communication between executives and their employees, what little communication is often untruthful to protect the business not the employees.

    Advice to Management

    - Listen to your development team, they are very talented. - Focus on making a fun game rather then only caring about monetisation. - Stop rushing features with unrealistic deadlines, properly design and consider each feature rather then just rushing it it based off a ever changing whim. - Start communicating with the team


  7. Helpful (1)

    Customer Support

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support in Cambridge, East of England, England (UK)
    Former Employee - Customer Support in Cambridge, East of England, England (UK)

    I worked at Jagex full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Nice staff Creative work area Fun people - The only reason why I could stand my job.

    Cons

    Management Focus on new content after old content is basically pointless Horrible customer support ran by Twitter led to some customers' information being compromised.

    Advice to Management

    Listen to the customers more, I can't stress this enough. This job lacked any form of a customer support ticketing system, which is essential in an mmo company to keep customer information safe and keep a speedy customer support line going. During my experience at Jagex, nobody really honestly paid much attention to the customers' opinions and it really hurt the games image in the customers' eyes, this should be corrected before it is too late. Please don't let such a long running company fall to shambles, and try your best to avoid influence through investors.


  8. Helpful (3)

    Squandered talent, micro managed and 100% financially driver decisions.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jagex full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I've made the strongest friendships of my life here. Despite the low wage compared to similar employees in the UK, the perks are good.

    Cons

    Management never fail to force their flawed ideas through and will take advice against doing so as a personal insult. It's hard to become passionate about our projects because we (the artists) have very strict guidelines and very little room left for improvisation, everything at Jagex is about siphoning as much money from players as possible with colorful, depth-less updates and features. As management tell us how to make content look, it's never up to the artists - that's why Jagex is famous for updating RuneScape's graphics and somehow making it look worse at the same time. There is very little passion left in the average employee, it's no longer about making the game enjoyable, just a small amount of content spread over a large amount of game. RuneScape has gone from a game that promised to never implement micro transactions to one of the worst offenders in the industry. Senior management constantly lie to staff as well as players and customer service is deliberately slow for accounts flagged with specific offenses. Senior Management are very controlling toward how players experience the game and look at emergent game play as a distraction that needs to be stopped. A college of mine sat in on a meeting discussing how to put an end to specific character builds such as "pures" and limit their functionality as "they weren't experiencing the game as intended and were missing content". Jagex is like a parent telling its child exactly how to play with its teddy bear.

    Advice to Management

    When you hire someone to do something, let them do it, don't give input on something you know nothing about. Pay less attention to what you friends think and more attention to new developers who have had prior success in the industry.


  9. Helpful (2)

    Never!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Jagex full-time (Less than a year)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Some of the colleagues

    Cons

    Far to much politics no understanding of how a normal game development should work

    Advice to Management

    Learn to listen to those who already proven in their precious jobs.


  10. Helpful (3)

    Finally getting rid of Mark G!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Jagex

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great people, unfortunately let down by the front that Jagex put on about being people orientated culture! Make the office look great and in the past have put on big fancy functions. Good facilities.

    Cons

    Poor management, need to watch your back - lots of people tend to just disappear!

    Advice to Management

    Get rid of Mark Gerhard - I understand this has now happened so looks like things might be on the up! However, Transformers Universe is a massive fail so not sure how long people working on this will last!


  11. Helpful (3)

    Painful

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Level Designer in Cambridge, East of England, England (UK)
    Current Employee - Senior Level Designer in Cambridge, East of England, England (UK)

    I have been working at Jagex full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Nice benefits, parties etc, over time was infrequent. They do promote internally though you'll most likely wonder how and why they picked their friends so successfully,

    Cons

    Despite being in the most expensive part of the country salaries are dreadful, management was poor and was pretty political. If you are friends wit the right people performance is optional, there is plenty of seat filler and mysterious levels of management. There is a pointless level of secrecy in management and a culture of hiding behind process, most decisions are oblique and seem poorly judged.

    Advice to Management

    flat management does not mean an excuse for an old boys club



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