Jagex Reviews

Updated July 20, 2015
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3.0
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Jagex CEO Rod Cousens
Rod Cousens
3 Ratings

Pros
  • The people are great, the benefits strong and the office/culture are great (in 9 reviews)

  • Good benefits, including on-site canteen, gym membership and a healthy pot for quarterly team outings/jollies (in 7 reviews)

Cons
  • Senior management constantly lie to staff as well as players and customer service is deliberately slow for accounts flagged with specific offenses (in 9 reviews)

  • Unpaid overtime is expected, this is apparently industry standard but not exactly nice (in 5 reviews)

More Pros and Cons

17 Employee Reviews

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  1. Helpful (3)

    Good People ~ Terrible Leadership at the top

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Jagex

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Genuinely helpful attitudes. Open. Warm. Friendly. Beautiful city. Stable company. Known game and company.

    Cons

    Old tech. CEO that is invisible and doesn't care. Senior leaders managing through surveys instead of face to face.

    Advice to Management

    CEO Should consider introducing himself after all these months. Surveys are not leadership and doesn't create inclusive culture. Exception: Phil Mansell. Exceptional.


  2. Helpful (1)

    Decent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Cambridge, East of England, England (UK)
    Former Employee - Software Developer in Cambridge, East of England, England (UK)

    I worked at Jagex full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great team members Loads to learn Great game

    Cons

    Ridiculously low pay Staff think they know everything Need to play the political game to get to the top

    Advice to Management

    Give equal benefits to employees and provide better pay


  3. Helpful (6)

    Sinking ship

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jagex full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    -Benefits are alright -The majority of the staff are nice people and you will make friends easily enough - Most staff members genuinely care about their job and the goals of the company - The new exec team are trying to increase communication and transparency - There are plenty of opportunities for advancement and new positions are often advertised internally before being advertised externally. - It's a great stepping stone for your career and you'll gain valuable experience.

    Cons

    -The same mistakes are made over and over again. Instead of trying to learn from the past everything is blamed on ex-employees. -There are some really untalented and unpleasant exec members who only remain because of personal friendships with investors. -Even if you're hired specifically to advise, as an expert in your subject, your advice will often be ignored by product managers who think they know better, if they even bother asking for your advice at all. But they'll come to you quick enough when things start to go sour. -Some departments have very high turnover and department leaders continuously hire staff who under perform and are generally incapable of doing their job. Instead of changing the recruitment process or noticing the pattern of some people constantly hiring under performers, the same managers hire the next batch of under performers. -While Mark had his faults, he had integrity, which the new management team lack entirely.

    Advice to Management

    Don't outright lie to your staff. They will find out and lose all respect, trust and loyalty to you. Instead of just giving your staff beer once a month, and occasionally letting them spend an afternoon playing games, make real, meaningful changes to improve staff happiness and help staff maintain a good work/life balance. People who miss out of spending time with their families to work overtime for you don't want to be paid in pizza.


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  5. Helpful (3)

    It is what you make of it

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cambridge, East of England, England (UK)
    Current Employee - Anonymous Employee in Cambridge, East of England, England (UK)

    I have been working at Jagex full-time (More than a year)

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    Good place to work at. If you play your cards right and put your own ambition first, you can have a very positive experience. Turning adversity into opportunity might be a skill hard to master, but you will have plenty of chances to do that at Jagex. And, to be honest, that is an invaluable skill for life. Also, it is a great place to work if you want to leave the rat race and just have a quiet time. You won't be overworked, you can cycle to the office, nobody will push you too hard, you will get jollies, free booze and free t-shirts on a regular basis. * Good benefits (private medical - that is awesome) * Good perks (my favorite one was free gym membership) * Some degree of flexibility * Good work-life balance * You get to play video games? * Free booze on your pay day? * You will meet some nice people. Some even care about the business. * Loads of people leaving, which means whoever stays is in for a big fat bonus at the end of the year

    Cons

    * Management at several levels couldn't care less about the business, but you will find that in other companies as well. Don't let that get to you and you should be fine. * You won't acquire many transferable skills * Most of your time is spent fixing other people's cock-ups - it is annoying, but remember what I said: adversity can be turned into opportunities. Make the best out of these situations and you will come out stronger! * Company lacks ambition and business acumen * You will hear a lot of "this is the way we have always done it", which can be frustrating. * In-house tools and technology are outdated * You might lose your cool having to deal with nonsense on a daily basis and seeing how well some people get away with it.

    Advice to Management

    * Stop giving incompetent people big pays for crappy ideas that only sink the business even lower. * Train people and give them opportunities to be the best they can be. * There are some good people working for you. Value their work and remind them how important they are.


  6. Helpful (3)

    Broken roller coaster.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cambridge, East of England, England (UK)
    Former Employee - Anonymous Employee in Cambridge, East of England, England (UK)

    I worked at Jagex full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Some fun people to be around. - A good way to get into the games industry if you don't know much. - Jolly budget and other benefits are good. - A good way of getting money without having to put any effort in. - Nice location to live in England. - Get e-peen online with all the RuneScape gals because you're a Jmod.

    Cons

    - Complete failures at publishing new games, let alone developing them. - People in powerful positions have climbed up from the bottom without acquiring relevant knowledge. - Generally a low talent density. - RuneScape is run by people that have no idea what's best for it, and most couldn't care less either. - No real transferable skills can be acquired. - Too many tiers of management so nothing ever gets done. - Sadly, one of the best ways to get a pay rise is to tell them that you're leaving. - Sausage fest.

    Advice to Management

    Quit. Hopefully the board will employ someone better.


  7. Helpful (2)

    Hopefully on the upswing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jagex full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    . the staff . work environment . company perks & benefits . location . great jollies! . overtime compensation . canteen . free fruit (obviously)

    Cons

    . limited knowledge of development cycles. New projects gets stressed out and legacy issues never gets addressed . sometimes having to perform tasks in a way that might contradict your basic principles as a talented professional . easy to get comfortable and stop caring about future opportunities . sometimes promoting incorrect people that doesn't suit the role (leads should possess strong leadership skills)

    Advice to Management

    . management is hopefully on the upswing. I won't comment the management during my time at Jagex since most of the operating senior management have all left and my advice would be irrelevant


  8. Helpful (3)

    Could be much better. Overall disappointed.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Jagex

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Made some lifelong friends during my work experience. Excellent talented people are working at the company.

    Cons

    Ever-shifting deadlines are like walking on quicksand. Lots of focus on last minute changes, and exceptionally poor management.They never listen to the developers, the people who do all the hard work.

    Advice to Management

    Better compensate for my living costs, great benefits and especially the on-site canteen and fruit, but I still need to pay rent everyday. Listen to the concerns of your employees. If only the management was reasonable.


  9. Helpful (3)

    Good company run by boys masquerading as business executives

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Cambridge, East of England, England (UK)
    Former Employee - Manager in Cambridge, East of England, England (UK)

    I worked at Jagex full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great perks - more vacation days, free gym membership, daily organic fruit, free bike repairs, childcare vouchers, monthly clothing, private health insurance. Beautiful surroundings - the Cambridge Science Park is a lovely place to work at, with lots of greenery and walkways. You can easily go for a walk to make sure you are not sitting all day. Competent people - very qualified for the job, passionate about the game they are working on. Bonuses and celebrations - employees get bonuses when profits are good, there is a monthly "Beer Friday" to celebrate, and great jollies (company outings) are arranged every year.

    Cons

    Lack of direction from top management - either they are not communicating the strategy to the teams properly, or they have absolutely no idea what they're doing. Boys club/Fraternity mentality - highly political, if you don't suck up to the right people, you can't expect a promotion. Lack of job security - management claims that layoffs are their last resort, but it seems like it's their first resort whenever they need to cut costs. High turnover rate of talented people - I've witnessed a lot of talented people leave the company in under 1 year, only to find them flourishing in a different company. Jagex has the skill and capacity to hire talent, but absolutely horrid at retaining them. Top management can't seem to keep it together - a number of departures at the C-levels have taken place, all in the span of 2 years. They've lost a VP, a COO, a CTO, and just recently, they're losing their CEO. Not a good sign.

    Advice to Management

    "Talented people choose to leave organizations for a simple reason: Talent has options. They do not stay because they have to; they stay because they want to." Let your managers do their jobs, that's what they are hired for. If they disagree with you, do not take it personally and listen. Remember that they're just there to do their jobs and be fulfilled with whatever they contribute. Lastly, please grow up. This is your community's and investor's money you are messing around with. Jagex cannot sustain itself if it is being run by a bunch of boys masquerading as business executives.


  10. Helpful (4)

    Great people, but terrible management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Cambridge, East of England, England (UK)
    Former Employee - Senior Software Engineer in Cambridge, East of England, England (UK)

    I worked at Jagex full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I worked with some great people and generally enjoyed my time there. There were lots of jollies and parties, which were often quite impressive.

    Cons

    I saw a lot of wasted talent while management would promote their own friends regardless of talent or merit. When experienced people joined the company and challenged the way things were done, they were quickly forced out or marginalised to avoid them upsetting the power balance.

    Advice to Management

    Learn to manage the company by utilising and empowering the talent of the people below you, instead of trying to micromanage things you have no knowledge of. I often felt the company would be better off being honest to their employees when something bad had to be announced. Instead everything was twisted to make it sound positive, even when it was obviously not.


  11. Helpful (5)

    Too much focus on Jollies.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Artist in Cambridge, East of England, England (UK)
    Former Employee - Artist in Cambridge, East of England, England (UK)

    I worked at Jagex full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great people. I made life long friends there. Great building. Great facilities. Cambridge was great.

    Cons

    As MANY other have said, upper and lower management have zero idea how to run a creative company, interact with people outside of their comfort zone, e.g. EVERYBODY and no interest in communicating with you unless they are showing someone around the office and you happen to have something interesting on the screen. They also miss out on promoting the right people, rather choosing someone from their own circle other than someone who is fantastic at their job and has the respect of their peers. I saw some shocking acts of "old boys network". Too much emphasis on "jollies" and "pay day drinks". Yeah, great if you are living in a house share and are paying £300 a month in rent. Use that money and pay the staff a better rate so they can afford to live in the city.

    Advice to Management

    If you want the company to survive and progress into the future, take a risk and stop promoting and listening to your "friends" and listen to the people that actually walk the floor and are elbows deep in development. Stop that ever revolving door by making people proud to work for you. Creative freedom should be free to grow and it can't when you are worrying that you will be broke after paying over half your salary in rent.



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