Jagex

  www.jagex.com
  www.jagex.com

Jagex Reviews

Updated September 26, 2014
Updated September 26, 2014
64 Reviews
2.4
64 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Jagex CEO Mark Gerhard
Mark Gerhard
31 Ratings

Review Highlights

Pros
  • The people are great, all interesting, capable and all care about the finished product (in 9 reviews)

  • Other benefits such as free fruit (in 6 reviews)


Cons
  • In the past senior management was ignorant of the competition and thus lacked vision (in 8 reviews)

  • Generally very poor relations between upper management and development teams (in 6 reviews)

More Highlights

9 Employee Reviews Back to all reviews

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  1. 3 people found this helpful  

    Great people, but terrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer in Cambridge, East of England, England (UK)
    Former Employee - Senior Software Engineer in Cambridge, East of England, England (UK)

    I worked at Jagex full-time (more than 5 years)

    Pros

    I worked with some great people and generally enjoyed my time there. There were lots of jollies and parties, which were often quite impressive.

    Cons

    I saw a lot of wasted talent while management would promote their own friends regardless of talent or merit. When experienced people joined the company and challenged the way things were done, they were quickly forced out or marginalised to avoid them upsetting the power balance.

    Advice to ManagementAdvice

    Learn to manage the company by utilising and empowering the talent of the people below you, instead of trying to micromanage things you have no knowledge of.
    I often felt the company would be better off being honest to their employees when something bad had to be announced. Instead everything was twisted to make it sound positive, even when it was obviously not.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 4 people found this helpful  

    Too much focus on Jollies.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Artist in Cambridge, East of England, England (UK)
    Former Employee - Artist in Cambridge, East of England, England (UK)

    I worked at Jagex full-time (more than 3 years)

    Pros

    Great people. I made life long friends there. Great building. Great facilities. Cambridge was great.

    Cons

    As MANY other have said, upper and lower management have zero idea how to run a creative company, interact with people outside of their comfort zone, e.g. EVERYBODY and no interest in communicating with you unless they are showing someone around the office and you happen to have something interesting on the screen.

    They also miss out on promoting the right people, rather choosing someone from their own circle other than someone who is fantastic at their job and has the respect of their peers. I saw some shocking acts of "old boys network".

    Too much emphasis on "jollies" and "pay day drinks". Yeah, great if you are living in a house share and are paying £300 a month in rent. Use that money and pay the staff a better rate so they can afford to live in the city.

    Advice to ManagementAdvice

    If you want the company to survive and progress into the future, take a risk and stop promoting and listening to your "friends" and listen to the people that actually walk the floor and are elbows deep in development. Stop that ever revolving door by making people proud to work for you. Creative freedom should be free to grow and it can't when you are worrying that you will be broke after paying over half your salary in rent.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3. 4 people found this helpful  

    Much promise, little delivery

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing in Cambridge, East of England, England (UK)
    Former Employee - Marketing in Cambridge, East of England, England (UK)

    I worked at Jagex full-time (more than 5 years)

    Pros

    The people are great, the benefits strong and the office/culture are great. With such a large, young and passionate employee-base it makes for a fun culture.

    Cons

    The company is rudderless, with poor senior management and crippled by a failure to launch a second successful product after RuneScape.

    Advice to ManagementAdvice

    Clear out the executive team and start afresh with people who know and understand games and what makes them successful. A little trust in their employees would go a long way.

    Recommends
    Negative Outlook
    Disapproves of CEO
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  5. 5 people found this helpful  

    Fun while it lasted, had a good team let down by systemic failures in operations and senior management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Jagex full-time (more than 3 years)

    Pros

    Made some good mates and there are some very bright, creative people in the studio, unfortunately they're rarely the ones who get promoted.

    Perks - free fruit, table tennis, gym membership.

    Cons

    CEO is a megalomaniac, surrounded by a sycophantic, dysfunctional leadership team few if any at all even have a games dev background. Jagex has never developed and released a game in 10 years since Runescape (the cash cow). Transformers MMO is almost 2 years behind and over budget, I'm amazed Hasbro has not pulled the plug already.

    Advice to ManagementAdvice

    Learn to trust, be authentic and show some humility. You're making games... what's more fun than that!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 9 people found this helpful  

    Great people lead by senior managers they can't bring themselves to trust

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Cambridge, East of England, England (UK)
    Current Employee - Anonymous Employee in Cambridge, East of England, England (UK)

    I have been working at Jagex full-time

    Pros

    The people are great, all interesting, capable and all care about the finished product. Lots of them participate in extra-curricular activities and actively seek fresh blood and offer advice to interested parties.

    Nice benefits : gym membership, pension arrangements, healthcare, subsidized canteen, good office building,

    You're working for a company that makes games!

    Despite all the cons below I do believe there are far worse places to work. Colleagues are very supportive when other teams are under unpleasant pressure and go out of their way to help when they can.

    Cons

    Unpaid overtime is expected, this is apparently industry standard but not exactly nice.Recently (last few weeks) shifted to mandatory overtime for several teams. This makes the unpaid aspect to the overtime downright unpleasant.

    Limited promotion prospects; management and exec roles are mostly external hires.

    History of unsuccessful attempts to branch out from the core game, each repeating some trends that could have been addressed, e.g. shifting direction frequently on key mechanics and ignoring early warning signs, such as testers and developers on the project admitting "This game isn't fun" and multiple changes in creative leads for the same product.

    Communication between teams is often lacking, resulting in unnecessary, premature or wasted work.
    Middle Management get panicky near milestones, resulting in sudden micromanagement and slightly raised tempers, but often appear disinterested (late for meetings discussing the project, slow to respond to questions) in the intervening periods.

    No granularity on importance of decisions, every request is "critical" and "top priority" which has to be done "ASAP". Decisions may be later overruled subject to another manager or executive's whim.

    Advice to ManagementAdvice

    Review projects regularly, especially before putting significant investment into them, and be prepared to cut projects that don't look worth it any more.

    Pick some individuals you trust to have a complete and detailed vision for a given product. Back their decisions and make sure they have as much visibility as possible of what is going on in their given product.

    The image you give to your workers is important, they currently seem to think you haven't a clue. Better-informed workers are better able to trust you, know what parts of their work are important and make decisions when unexpected problems arise which fulfil the spirit of the instructions they've been given .

    Doesn't Recommend
    Negative Outlook
  7. 8 people found this helpful  

    Great company, poor senior management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Cambridge, East of England, England (UK)
    Current Employee - Anonymous Employee in Cambridge, East of England, England (UK)

    I have been working at Jagex full-time (more than 5 years)

    Pros

    The staff are friendly.
    The perks are pretty good.
    Quarterly fund for department 'Jollies' like a dinner or bowling and a big party at least once a year for the whole company.

    Cons

    Lack of a stable direction from senior managers.
    Loss of the Jagex identity with both staff and players (and just getting worse despite the senior management seeing all the signs).
    Below average wages (despite being in an area where the cost of living is the same as London).

    Advice to ManagementAdvice

    Once a plan is developed stick with it. Stop changing your minds so often. This causes uncertainty within the company as well as costing the loyalty of what used to be one of the greatest communties within the gaming industry. Look at the structure of the company; management is becoming top heavy and so many new processes introduced just so that those same managers can have pretty reports and numbers that don't make the slightest difference. Remember, Jagex got to it's biggest peak without 'industry standards' thanks to great content and word of mouth spread by the community.

    Doesn't Recommend
    Neutral Outlook
  8. 6 people found this helpful  

    Great colleagues, lack of experience, no direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jagex full-time (more than an year)

    Pros

    Fantastic colleagues and atmosphere
    Fair working hours
    Good benefits
    Slowly getting more experienced developers on-board.
    QA and Player Support teams are relatively well-paid.

    Cons

    Managers and directors largely lack the necessary experience. Projects and teams are largely disconnected and reactionary. A lot of work gets redone.

    Communication is a huge problem for many departments, results in wasted time and effort. Visibility for cross-departments and cross-teams is dire. Many developers run around chasing decisions others have made.

    Pay is highly variable and rarely based on experience or contribution and effort. Largely underpaid. The company often cites the line that pay is lower as our jobs are safer. Not true, with several projects having been shut down in 2012, people have been made redundant, along with various "dissapearings" which makes us all question our positions.

    Although the company is getting more experienced developers, its slowly eroding the work-life balance that once made Jagex a fantastic place to work. Company days out are now limited to just one or two days a year and team events are extremely rare. Starting to become permanent crunch on some teams and we are losing our benefits in the process.

    Almost no room to grow or develop your skills. No on-site training offered and internal promotions are extremely rare. Senior positions limited by headcount. Tech is not similar to the rest of the industry so skills are not always transferable to other companies. Pay rises are difficult to achieve. Even just to match inflation.

    Positions are often sold with generous financial bonuses. Not as generous for most employees.

    Advice to ManagementAdvice

    Bring in more experience - at all levels - but don't erode the values that make it a great place to work.
    Work to integrate teams and make decisions and communications clearer.
    Increased pay doesn't always make happier employees, but it certainly makes employees feel valued when they're asked to give up more than before with no reward.

    Recommends
    Positive Outlook
  9. 3 people found this helpful  

    Company in transition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Jagex full-time

    Pros

    Passionate people
    Product has been around and will be for a long time

    Cons

    Majority of management and staff have no experience outside of the company itself
    Certain individuals cannot be trusted, get everything in writing

    Advice to ManagementAdvice

    Look close before looking further afield - not everything is given at face value

    Doesn't Recommend
    Negative Outlook
  10. 3 people found this helpful  

    Promotes benefits; not opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Cambridge, East of England, England (UK)
    Former Employee - Anonymous Employee in Cambridge, East of England, England (UK)

    I worked at Jagex

    Pros

    Relaxed and young culture. Good for banter with co-workers and ability to get promoted internally. Ad-hoc work available alongside projects and a Management Development Program catered to develop soft skills for management. Generally a very friendly company to work for.

    Cons

    Shift patterns can lead to bad routine for a work-life balance. Cambridge itself is a dull city; and when there is free time there is not much to do within the city. Management make decisions without consultation of employees; and at times manipulate data to support their decisions. Essentially seems like a glorified call centre.

    Advice to ManagementAdvice

    Jagex player support is ran completely differently to the development and business side. This needs to be looked into as it seems like a call centre. 140 office is very much the place to be for workiing within Jagex.

    Doesn't Recommend

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140 Cambridge Science Park (Photo thanks to Geograph user Keith Edkins, Some Rights Reserved)

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