JetBlue
3.5 of 5 275 reviews
www.jetblue.com Long Island City, NY 5000+ Employees

JetBlue Reviews

Updated Jul 3, 2014
All Employees Current Employees Only

3.5 275 reviews

                             

82% Approve of the CEO

JetBlue President & CEO Dave Barger

Dave Barger

(220 ratings)

71% of employees recommend this company to a friend
177 Employee Reviews Back to all reviews
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    2 people found this helpful  

    Very Organised

    Flight Attendant (Current Employee)
    Fort Lauderdale, FL

    ProsThey pay for your first set of luggage and uniform

    ConsWait time after interview to hear back

    Advice to Senior ManagementProvide answer to candidate sooner than one week perhaps on the spot

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Amazing company to work for! Great culture!

    Marketing and Systems Operations (Current Employee)

    ProsJetBlue has an amazing culture and truly lives by its 5 core values of Safety Caring Integrity Passion and Fun! I always felt like the company valued my work. Very rarely did I have a bad day at work. Lots of upward career opportunities once you get in!

    ConsBecause JetBlue is a smaller primarily domestic carrier, if you're interested in International work, it may not be the place for you.

    Advice to Senior ManagementContinue to focus on your core values, Whenever anyone asks me what I think about working for JetBlue, I always emphasize how much importance was placed on the values and what a difference that made. My current airline has a similar value system, but it is not emphasized or believed in the way it was at JetBlue and that makes a huge difference. Most people could not even name our 4 corner stones.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Awesome company to work for.

    Supervisor Airports (Current Employee)

    ProsPromotes from within and really tries to help crew members advance to their highest potential.

    ConsSometimes you do not share the same views (business related) as your manager and that can affect the work balance.

    Advice to Senior ManagementDo not promote micro managing.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    good

    Anonymous Employee (Current Employee)

    Prosgood benefits and easy work

    Conssome slick workers and overtime

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great company but still working out the kinks internally

    Manager (Current Employee)
    New York, NY

    ProsGreat brand name, flight benefits, culture is great, NY office is awesome

    ConsDepending on the dept the work life balance may not be so great, technology for the support centers has not caught up to the rest of the company

    Advice to Senior ManagementThe support centers need some additional attention and some changes have to be made to be more efficient. You cannot continue to grow yet still do things the same way you used to.

    – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    This company has changed dramatically........I have been with JetBlue for over 11 years.

    In Flight Crew Member (Current Employee)

    ProsTheir Care Team is amazing, wonderful people who are very supportive when you need it. You don't see that very often at big companies.

    ConsThe REALLY don't care about their Inflight Department, period. Everything is a struggle and if you are on reserve, it can be really tough.

    Advice to Senior ManagementBe the way you used to be.....treat your employees with dignity and respect and in turn you will get better performance from them.

    No, I would not recommend this company to a friend

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    Bait and switch

    Anonymous Employee (Current Employee)

    ProsTravel benefits like any other airline

    ConsThey sell you their values but don't embody them.

    Advice to Senior ManagementN/A

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great company going through growing pains.

    In Flight Crew/Flight Attendant (Current Employee)
    Boston, MA

    ProsFlexible schedule, free flight benefits, opportunities to grow in many area if you want to.

    ConsRules can sometimes be up for interpretation. Extreme diversity in work ethics. At times, lack of proper and consistent accountability leads to frustration within work groups and creates an "us against them" mentality.

    Advice to Senior ManagementGet away from STAR interview process and begin hiring management that is skilled in more than specialized interview techniques.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Strive for growth

    Anonymous Employee (Current Employee)

    ProsA excellent culture with strong values that are executed on, obviously you can fly for free, health care is available and communication from the top down is very visible.

    ConsThe health care programs is horrendous, on the operating side of the company most managers are reactive though that is changing and your sick and vacation bank is one and the same.

    Advice to Senior ManagementRe evaluate best labor practices for compensation

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    3 people found this helpful  

    Nice on the outside, but rotten on the inside

    People Department (Current Employee)
    New York, NY

    Pros(This is all my view points from the LIC Support Center)
    -Younger workforce
    - Energized environment, but this differs from dept to dept
    - Great architecture at HQ with a modern-esq look and feel
    - Most upper management are at least educated, but that comes with arrogance
    - People are polite and professional
    - Fun culture when folks are happy

    ConsVPs and higher have no clue as to what goes on with the Day 2 Day operations and therefore take the lead from their Directors and Managers. My first month there I heard so many jokes about job security, but never took anything seriously because I thought my credentials and experience will speak for themselves. Well, I was wrong. If they want someone else in the position that can be high performing (bringing their own people in), they will make sure you are setup to fail. You will slowly be phased out without even knowing and one day be called in to let you know you have been terminated with the reason there isn't enough work. Only to discover that more people were hired for the department. Lesson? Yes, don't be afraid to push boundaries because it seems those are the ones that make it.

    New Directors and old ones are re-hired to implement changes, but all they do is perpetuate bad actions and policies. They hardly ever do what is right for their people.

    Also, if you are good at sucking-up, you will get far. People are promoted into management positions not because they have the qualifications, but if the VP or Director like you and you've been there 2-5 years, you are guaranteed to get the spot regardless of anyone else being qualified on the team. For such a young company I was surprised at the lack of diversity at the HQ. Hardly any people of color in management positions and hardly any women occupying top positions. The ones that are, seem like they only got it because of EEO policies (no pun intended). I know they are smart, but form the outside it looks like a farce.

    Advice to Senior ManagementYou claim to live by the mission and vision, but it seems it only pertains to customers. The people working hard to support you seem to be treated like they are dispensable and irrelevant. Remember to get to the top, you still need to step up and look down. Don't let your eagerness to get to the top cloud your judgement to do the right thing and concentrate less on doing it right.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at JetBlue reviews and ratings — including employee satisfaction and approval rating for JetBlue CEO Dave Barger. All 177 reviews posted anonymously by JetBlue employees.